Dear Julia, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Rene, Thank you for taking the time to review your stay with us. Our goal is to ensure that every guest who walks through our doors feels at home and has a pleasant stay. We understand that cleanliness and maintenance are essential components of achieving this goal, and we regret that we fell short in your case. We apologize for any inconvenience caused and want you to know that we take your feedback seriously. We will immediately address the issues you have brought to our attention to ensure that future guests have a positive experience. Your satisfaction is our top priority, and we hope you will give us another chance to provide you with the exceptional service you deserve.Sincerely,Hotel Management

Dear Thomas, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management

Dear Ronald, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another exceptional experience.Sincerely,Hotel Management

Dear NORMA, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We have also noted your comments regarding the elevator. Your feedback is valuable to us, and we will address these issues with our housekeeping team. We are happy to know that our location was convenient for you, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Thank you.Sincerely,Hotel Management

Dear Irina, Thank you for sharing your feedback with us. We sincerely appreciate your feedback. Although our guest rooms are designated as smoke-free, we understand that there may be instances where this rule is overlooked. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Shawn, Thank you for staying at our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We will take appropriate measures to improve our service delivery and consistency. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Mike, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Travis, Thank you for taking the time to provide your valuable feedback. We are committed to ensuring our guests receive a well-maintained and comfortable suite; therefore, we sincerely regret any oversights in the bathroom area. Furthermore, we follow strict pest control measures, and it is disappointing to learn that this was not your impression. Please rest assured we take your feedback seriously and will address these matters with the respective departments to ensure such oversights are not repeated. We hope you will consider trying us again in the future so we can have the opportunity to provide you with the seamless visit you deserve.Sincerely,Hotel Management

Dear Dennis, Thank you for selecting our establishment for your stay. We apologize for the inconvenience you experienced with the air conditioning system in your room. Our top priority is to ensure a relaxing and pleasant stay for all of our guests, and we regret that we were unable to meet your expectations on this occasion. Thank you for bringing this to our attention; we will address this accordingly. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

Dear Rebecca, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

Dear Laura, Thank you for your feedback. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Melissa, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. We are committed to taking the necessary steps to address this issue effectively. We hope to demonstrate our commitment to providing exceptional experiences during your next visit to the area.Sincerely,Hotel Management

Dear Joan, Thank you for taking the time to share your experience. We apologize for any discrepancies between our accommodations and your expectations. Your feedback regarding the amenities and cleanliness of your room is concerning and will be addressed with our housekeeping and maintenance teams. We understand your frustration and hope to have the opportunity to make it right in the future. Rest assured, pest control measures have been taken to ensure future guests are not impacted similarly. Your input is valuable to us, and we appreciate you bringing these matters to our attention.Sincerely,Hotel Management

Dear Tracy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Shane, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Guillermo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management

Dear Stella, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Susan, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Anthony, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our room comfortable and enjoyed our hotel's location. However, we apologize if one of our associates adversely impacted your experience. Our goal is total guest satisfaction; therefore, we sincerely regret that this was not your experience. We have shared your comments with our team to prevent this in the future. We hope you will allow us to show you the hospitality we are known for the next time you visit.Sincerely,Hotel Management

Dear Kayla, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Sue, We appreciate your feedback and apologize for any noise disturbances during your stay. Guest comfort is important to us, and we will address the concerns you raised, including the door gap. We regret any inconvenience caused and appreciate your understanding. We value your input and hope to have the opportunity to host you again, providing a more peaceful and enjoyable experience.Sincerely,Hotel Management

Dear Jacqueline, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Darlene, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness of the floors and the condition of the bed is taken seriously, and we regret any discomfort caused. Our aim is to maintain a comfortable and clean environment for our guests, and we will use your insights to ensure such oversights are not repeated. Please know that your concerns will be shared with our housekeeping and maintenance teams to enhance our guests' experience. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear John, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in earlier. Please know that this is not the standard of service we strive to provide. We are also disappointed knowing we did not meet expectations with respect to bed, and we extend our sincerest apologies. Please know our front desk is staffed around the clock and is happy to assist you with matters like this. We hope to welcome you back for a more enjoyable stay. Sincerely,Hotel Management

Dear Joanne, We apologize for the extended wait and the service you received during your stay. It's regrettable to hear about the issues with the furniture and the television, and we understand how frustrating this must have been for you. Your feedback is important, and we will address these concerns promptly to ensure improvements. Please accept our apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Susan, Thank you for taking the time to review your experience with us. We appreciate your positive feedback about our location. However, we are sorry that some concerns prevented it from being perfect. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We appreciate your comments and will use them to improve our guest experience. Thank you again, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Joseph, We sincerely apologize for the numerous issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any discomfort caused by roaches, leaky faucets, dirty rugs, and an inoperative microwave. Please know that we take your concerns seriously and are committed to promptly addressing and resolving these issues. We would be grateful for another opportunity to provide you with a significantly improved and more pleasant stay. Thank you for bringing these matters to our attention, and we apologize for the inconvenience you experienced.Sincerely,Hotel Management

Dear Kenne, Thank you for taking the time to leave your generous rating regarding your recent visit to Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Hotel Management