Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Canopy by Hilton Scottsdale Old Town

4 out of 5
Canopy by Hilton Scottsdale Old Town
7142 East 1st St, Scottsdale, AZ

Reviews

9.6

Exceptional

Rating 10 - Excellent. 740 out of 930 reviews" "
Rating 8 - Good. 136 out of 930 reviews" "
Rating 6 - Okay. 37 out of 930 reviews" "
Rating 4 - Poor. 7 out of 930 reviews" "
Rating 2 - Terrible. 10 out of 930 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in May 2024
Response from Caitlyn - Lead Operations Enthusiast on 9 May 2024
Denise,Thank you for staying with us and for taking the time to provide us with positive feedback! We hope your travels bring you back to Scottsdale and that we have the opportunity to host you again!Positively yours,

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Caitlyn - Lead Operations Enthusiast on 10 May 2024
Stephanie,Thank you for staying with us at Canopy Scottsdale and for taking the time to leave positive feedback. We are glad to hear your stay went well and hope to host you in the desert again soon! Positively yours,

2/10 Terrible

Josua

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Caitlyn - Lead Operations Enthusiast on 7 May 2024
Josua,We are so sorry to hear that your stay did not go as well as we would have hoped. If you would like to provide us with any additional information, please reach out to the hotel directly. We are always striving to provide guests with the best possible experience! Positively yours,

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and beautiful rooftop sunsets.
Stayed 7 nights in Apr 2024
Response from Jillian Martin, Front Office Manager on 3 May 2024
Thank you for staying with us and for taking the time to provide us with your amazing feedback from your stay. We hope to host you on your next visit to Scottsdale Old Town. Positively yours,

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing! They asked us why we were visiting and we mentioned it was our 30th wedding anniversary. When we came back to our room that evening there was a bottle of champagne, a card and snacks waiting for us! They really went above and beyond! Beautiful room, amazing shower and great location.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Connie, Thank you for including Canopy by Hilton Scottsdale Old Town in your travel plans! It's heartwarming that our devoted team made your 30th wedding anniversary memorable by going above and beyond to ensure your satisfaction. Providing exceptional service and creating memorable moments for our guests is our top priority; therefore, we're thrilled that you enjoyed the comfort of our accommodations and our convenient location. We appreciate your generous feedback and hope to welcome you back for another memorable stay in the future. Positively Yours,Travis LindquistGeneral Manager

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole vibe of this property. The staff at the check in desk were fabulous, very welcoming and informative on check in and pleasant at check out. The garage was a plus! Our room was very nicely appointed and the Nespresso coffeemaker made our mornings. The restaurants nearby were abundant and very good. The only negative to the entire trip was the slightly less than stellar service in the dining area for breakfast. I would definitely recommend this property and would stay again!
Stayed 2 nights in Apr 2024
Response from Jillian Martin, Front Office Manager on 3 May 2024
Thank you for your outstanding rating. We are glad that we could provide you with a fabulous experience. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Canopy by Hilton Scottsdale Old Town.

10/10 Excellent

Gideon, Caesarea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new hotel in all my coming trips to Scottsdale. Great by all means
Stayed 1 night in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on 1 May 2024
Gideon,Thank you for staying with us, we are glad to hear we will be your new Scottsdale home and cannot wait to see you again! Positively yours,

10/10 Excellent

Amelie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the location. Hotel is very clean and well appointed. A lovely atmosphere, perfect for any stay.
Stayed 3 nights in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on 30 Apr 2024
Amelie,Thank you for staying with us at Canopy Scottsdale and for taking the time to provide us with positive feedback. We are delighted to hear you enjoyed your stay with us and hope to host you again soon!Positively yours,

6/10 Okay

Sonia Kaur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Only draw back was that we did not get the suite we booked and instead were downgraded into a king room. The AC was broken in the suite. Disappointing start but the rest of the stay was great. Also would be helpful to have room service.
Stayed 4 nights in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on 30 Apr 2024
Sonia,Thank you for staying with us at Canopy Scottsdale. I do apologize for the inconvenience of the air conditioning being out of service during your stay. That is not the experience that we wanted you to have nor one that is typical for us. We do hope your travels bring you back to Scottsdale and that we have the opportunity to provide you with an exceptional stay. Positively yours,

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very conveniently located. They offer parking that you can park behind the museum for free. The rooftop terrace is amazing watching the sunsets was just awesome.
Stayed 4 nights in Apr 2024
Response from Jillian Martin, Front Office Manager on 28 Apr 2024
Thank you for your outstanding rating. We are glad that we could provide you with a fabulous experience. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Canopy by Hilton Scottsdale Old Town.

10/10 Excellent

Chad A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean great location. Rooftop bar and pool were amazing and they gave us bicycles to ride around for free after we had tried to rent some unsuccessfully.
Stayed 1 night in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on 27 Apr 2024
Chad,Thank you for staying with us and for taking the time to provide us with positive feedback. We are so glad to hear that you enjoyed our location as well as the rooftop and bikes! We hope your travels bring you back to Scottsdale soon.Positively yours,

10/10 Excellent

xavier, lake stevens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Samantha on 26 Apr 2024
We are glad to hear that you enjoyed your stay at our location! We appreciate your feedback and look forward to hosting you again when you are in Scottsdale.

10/10 Excellent

Nirmala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this property. Very clean and spacious room and close to many dining options. Highly recommend!
Stayed 3 nights in Apr 2024
Response from Samantha on 22 Apr 2024
Thank you for staying at our property! I am glad you enjoyed our location and rooms. We appreciate your feedback and look forward to your return!

10/10 Excellent

Blanca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property it is gorgeous, amenities are beautiful. Old town Scottsdale is in walking distance with many shops and restaurants. Only bad thing was the parking that they do not have easy parking.
Stayed 1 night in Apr 2024
Response from Jillian Martin on 20 Apr 2024
Blanca, thank you for the positive feedback, we are so happy to hear you enjoyed your time with us! Positively yours,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Old Town Scottsdale. Hotel bar was excellent.
Stayed 3 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on 17 Apr 2024
Jeffrey,Thank you for the positive feedback, we are so happy to hear you enjoyed your time with us! Positively yours,

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel. I have never had a bad experience at a Hilton Canopy hotel. They are so well done!
Stayed 2 nights in Feb 2024
Response from Jillian Martin on 17 Apr 2024
Sophie, thank you for staying with us at the Canopy Scottsdale and for leaving us positive feedback. We are glad to hear you enjoyed your stay with us and love to hear you are a Canopy fan! Positively yours,

10/10 Excellent

John, Medina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on 16 Apr 2024
John,Thank you for staying with us at the Canopy Scottsdale and for leaving us positive feedback. We are glad to hear you enjoyed your stay and hope to welcome you back soon! Positively yours,

10/10 Excellent

Slave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, roof top pool !
Stayed 3 nights in Apr 2024
Response from Samantha on 14 Apr 2024
Glad you enjoyed our rooftop pool ! Thank you for staying at our location! We appreciate your feedback.

10/10 Excellent

Timothy, Novato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal Old Town location, easy underground parking, great rooftop bar/lounge/pool area. Pretty new, spacious lobby and downstairs bar/breakfast area.
Stayed 2 nights in Apr 2024
Response from Samantha on 13 Apr 2024
Thank you for staying at our location! I am happy to hear you enjoyed the amenities we had to offer. It is always a pleasure to service our guests!

10/10 Excellent

Brian, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on 11 Apr 2024
Brian,We are thrilled to hear you enjoyed your stay and hope your travels bring you back to Scottsdale soon!Positively yours,

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on 11 Apr 2024
Mauricio, Thank you for staying with us at the Canopy Scottsdale and for taking the time to leave positive feedback. We are delighted to hear you enjoyed your stay and hope to welcome you back soon! Positively yours,

10/10 Excellent

Vonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views. Amazing staff. I will definitely stay here again!
Stayed 3 nights in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on 6 Apr 2024
Vonda, thank you for staying with us and for the positive feedback. We hope to host you again soon!

10/10 Excellent

Rudolf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed, clean and people were very nice.
Stayed 2 nights in Apr 2024
Response from Sam on 5 Apr 2024
Thank you for choosing to stay at our location! I am glad to hear you enjoyed your experience. Our guests are our number one priority and we are glad we were able to provide you with great service.

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great looking hotel, rooms very nicely decorated. Didn't like thin walls, you can hear neighbors.
Stayed 2 nights in Mar 2024
Response from Matt on 1 Apr 2024
We are so glad you enjoyed your stay. We hope that you will be able to join us again in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Clean and beautiful.
Stayed 3 nights in Mar 2024
Response from Samantha on 1 Apr 2024
Thank you for choosing to stay with us! I am glad you enjoyed your time with us and we appreciate your feedback.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sam on 1 Apr 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Kristen Marie

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Sam on 31 Mar 2024
Thank you for choosing to stay at our location! We appreciate your feedback and look forward to your return.

10/10 Excellent

Bill

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and the hotel is in excellent condition. Parking is very convenient and excellent staff.
Stayed 2 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on 30 Mar 2024
Bill,Thank you for staying with us and for taking the time to provide feedback. We are delighted to hear that you enjoyed our location and team members and hope to host you again soon! Positively yours,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and the best burger ever!!
Stayed 4 nights in Mar 2024
Response from Samantha on 28 Mar 2024
Thank you for you feedback! We are glad yoi enjoyed your stay!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, within walking distance from
Stayed 2 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on 27 Mar 2024
James,Thank you for staying with us and for taking the time to leave positive feedback. We are glad you enjoyed your stay and we hope to host you again soon!Positively yours,

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. The room was very comfortable, breakfast was delicious, and I liked the eco friendly refillable water bottle in the room. Thank you so much!
Stayed 2 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on 26 Mar 2024
Erin,Thank you for staying with us at the Canopy Scottsdale and for taking the time to provide positive feedback about your experience. We are so happy to hear that you found the room to be comfortable and enjoyed dining at our restaurant COBRE. We hope to welcome you back to Scottsdale soon! Positively yours,

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect
Stayed 4 nights in Dec 2023
Response from Samantha on 19 Mar 2024
Thank you for choosing to stay at our location! We appreciate your feedback and look forward to your return!

10/10 Excellent

Pamela, Reno

Stayed 2 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on 6 Apr 2024
Pamela, thank you for staying with us and for the positive feedback. We hope to host you again soon!

10/10 Excellent

Raphael

Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Mar 2024
Response from Samantha on 17 Mar 2024
Thank you for choosing to stay at our property! We are glad you enjoyed your stay and appreciate your feedback!

8/10 Good

Jose

Stayed 1 night in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on 6 Apr 2024
Jose,Thank you for staying with us at the Canopy Scottsdale, we hope to host you again soon!Positively yours,

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well appointed to area shopping and dining. Easy to walk and beautiful property with a modern vibe.
Stayed 4 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on 14 Mar 2024
Pam,Thank you for staying with us at Canopy Scottsdale and for taking the time to provide positive feedback. We are delighted to hear you enjoyed your stay as well as our great walkable location! Positively yours,

10/10 Excellent

nicki, west wickham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was soclean and tidy and tge rooms are lovely. The bed had to be the most comfortable bed I have ever slept in. You could ealk anywhere and the choice for breakfast eateries was brilliant.
Stayed 5 nights in Mar 2024
Response from Samantha on 12 Mar 2024
Thank you for choosing to stay at our property! We are glad you enjoyed the convenience on our location. It is always a pleasure serving our guests!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and would recommend for anyone visiting Scottsdale and desiring great walkability to restaurants, shops and bars.
Stayed 1 night in Mar 2024
Response from Samantha on 12 Mar 2024
Thank you for staying with us! We appreciate your feedback and look forward to your return. We are glad to know that you enjoyed your experience at our property.

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again.
Stayed 3 nights in Mar 2024
Response from Samantha on 12 Mar 2024
Thank you for staying with us! We appreciate your feedback and look forward to your return. We are glad to know that you enjoyed your experience at our property.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Samantha on 12 Mar 2024
Thank you choosing to stay with us, Nick! We are glad you enjoyed your experience at our property and look forward to your return.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest hotels I’ve stayed in. It’s definitely more boutique than your big Hilton hotels, but the room was huge, bets very comfy, showers with double shower heads, and the roof top bar, pool, and restaurant were fantastic. If I had one criticism, we couldn’t get a table for dinner on the roof because it was full of parties who didn’t seem to be staying at the hotel. That said I can understand why locals would want to be there. I just wish there was room for us to experience it as paying guests. We will definitely be back our next time in AZ.
Stayed 3 nights in Mar 2024
Response from Matt on 14 Mar 2024
We are so glad that you enjoyed your stay with us. We look forward to hosting you again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the Canopy. Very clean comfortable updated furnishings. The staff could not have been better. Easy walking to tons of restaurants, bars and things to do. Highly recommend.
Stayed 4 nights in Mar 2024
Response from Sam on 5 Mar 2024
We thank you for you feedback! We always enjoy hosting our guests and strive to give you the best experience possible. I am glad we accomplished our goal! Thank you for choosing to stay with us and the team looks forward to your return.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sam on 5 Mar 2024
Thank you for choosing to stay with us! We are glad you enjoyed your experience with us. We look forward to seeing your return.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Sam on 5 Mar 2024
Thank you for choosing to stay with us! We are glad you enjoyed your experience and appreciate your feedback. We look forward to your return!

8/10 Good

Ludmila

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean, staff was friendly and close to dinning. Rooftop pool area is very small, very limited chairs. Would be great if they could try to squeeze in more chairs, also you need to have reservations to get a seat at the rooftop lounge. Beds were not comfortable in our opinion and the blankets they provide are extremely thing and not cozy. Would rate 7/10 for overall experience!
Stayed 4 nights in Feb 2024
Response from Sam on 4 Mar 2024
Thank you for choosing to stay with us! We appreciate all your feedback and take all feedback into consideration. We hope you enjoyed your stay and look forward to your return.

10/10 Excellent

Brian, Lethbridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and amazing location Staff ere all very helpful and friendly
Stayed 6 nights in Feb 2024
Response from Caitlyn - Lead Operations Enthusiast on 2 Mar 2024
Brian,Thank you for staying with us at Canopy Scottsdale and for taking the time to provide us with positive feedback! We hope to host you again soon!

10/10 Excellent

Ashley, Manhattan

Travelled with family
Liked: Amenities
This property was very nice and accommodating to us! Its location is also great because it’s very close to all of the restaurants and night life. Service and everything was A . I loved that they have their own rooftop bar and pool, making it very convenient allowing us to enjoy staying at the hotel if we didn’t feel like going far. I would totally recommend this hotel.
Stayed 4 nights in Feb 2024
Response from Samantha on 2 Mar 2024
We are so glad you enjoyed your stay with us! It is always a pleasure to host our guests. We look forward to your return and thank you for the positive feedback!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of old town Scottsdale. Loved the rooftop pool and bar area!
Stayed 3 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Leslie, Thank you for your positive feedback about Canopy by Hilton Scottsdale Old Town! We're thrilled to learn that you enjoyed our hotel's central location and that the rooftop pool and bar area made your experience exceptional. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay in the heart of Scottsdale's Old Town.Positively Yours,Travis LindquistGeneral Manager

10/10 Excellent

Ana Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good
Stayed 3 nights in Feb 2024
Response from Sam on 26 Feb 2024
We are glad that you enjoyed your stay with us! Thank you for choosing to stay with us. We appreciate your feedback and look forward to your return.

10/10 Excellent

Emma

Stayed 3 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Emma, Thank you for being our guest and for the outstanding rating! It is delightful to see how much you enjoyed your time with us at Canopy by Hilton Scottsdale Old Town. We can't wait to share another fantastic experience with you soon.Positively Yours,Travis LindquistGeneral Manager