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Reviews of Budget Inn

2.5 out of 5
Budget Inn
5259 W McDowell Rd, Phoenix, AZ

Reviews

4.0
Rating 10 - Excellent. 39 out of 502 reviews" "
Rating 8 - Good. 37 out of 502 reviews" "
Rating 6 - Okay. 65 out of 502 reviews" "
Rating 4 - Poor. 96 out of 502 reviews" "
Rating 2 - Terrible. 265 out of 502 reviews" "

4.0/10

Cleanliness

5.2/10

Staff & service

3.4/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The stairway smelled of urine and the beds only had a sheet on them
Stayed 1 night in Apr 2024

2/10 Terrible

Eugene E

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The office did not answer the phone, EVER!!!! People tried entering our room - all night l9ng? Grabbed handle, shook doir - was going to call 911 at times - yelled & they left us alone. Had to honk to enter gated parking lot - 1/2 the time staff did not hear honking - had to park - get out & staff werebehind the desk? Air unit broken when arrived - cracked made loud noise when turning on, no coffee or bkfst as on webpage? FRONT OFFICE STAFF - NEVER ANSWERED PHONE - EVER - let ring for 15-20 mts? At times. Rm 108
Stayed 2 nights in Apr 2024

8/10 Good

Gino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marcela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was rude , service terrible , the room wasn't clean we find use condoms under the bed i wont recommend this place at all
Stayed 1 night in Sep 2023

10/10 Excellent

Dr.

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff
Stayed 4 nights in Aug 2023

8/10 Good

daniel

Stayed 1 night in Jul 2023
Response from Imelda on 1 Sept 2023
Thank you for joining us at Budget Inn. Kind Regards

10/10 Excellent

Faustino

Stayed 1 night in Jun 2023
Response from Imelda on 12 Jul 2023
Thank you for the review. Hope to see you again soon.

2/10 Terrible

Wann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Imelda on 10 May 2023
Thank you for taking the time to provide a review on your recent stay with us.

2/10 Terrible

wade

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never ever stay at this hotel again, it was so dirty and disgusting, the staff were very unfriendly and did not care about our comfort at all.
Stayed 1 night in Mar 2023
Response from Imelda on 10 May 2023
Thank you for your feedback. Please accept our apologies for your poor experience, it doesn't sound like the typical experience our guests have. Please reach out to me directly so I can hear more about it and make it right for you.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience
Stayed 1 night in Mar 2023
Response from Imelda on 10 May 2023
Thank you for taking the time to provide a review on your recent stay with us. Happy to hear you found our staff friendly and welcoming. We look forward to welcoming you back as our guest on a future visit!

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness
This property was in such poor condition. It made my wife cry when we checked in and got in the room. There’s not enough space in this remark column to describe what this hotel was like, but we could not stay there and we lost our money.
Stayed 3 nights in Mar 2023

4/10 Poor

John, Hawthorne

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Grass or weed growing outside with no signs of any gardening. The so-called 'continental breakfast' was an eye sore. TV not working. TV not working
Stayed 2 nights in Mar 2023
Response from Imelda on 10 May 2023
Thank you for your comments. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We have since installed more TV channels over 47 channels and have regular maintenance every week as well. We hope you will consider staying with us again in the future.

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The only positive was it was clean. Otherwise minimal or out of towels, very outdated rooms, room keys had to be reprogrammed twice, noise from around and above room, could hear water running as if was our room, must have been in a sketchy area according to front office security measures, and lastly wasn’t the lowest cost either. Would not recommend!
Stayed 3 nights in Mar 2023

2/10 Terrible

Julie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
In desperate need of remodeling. People sitting on the floor in the hallway. No continental breakfast. Felt unsafe. The place was a dump. Nor kept up at all.
Stayed 1 night in Feb 2023

2/10 Terrible

Marcos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in the room for one hour hard to leave the hotel due to safety and bed bugs
Stayed 1 night in Jan 2023

4/10 Poor

James M

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

2/10 Terrible

Adrian

Stayed 1 night in Jan 2023

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Bryan

Stayed 1 night in Jan 2023

2/10 Terrible

Saul

Stayed 1 night in Jan 2023

2/10 Terrible

Harley

Stayed 1 night in Oct 2022

2/10 Terrible

miguel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From area’s exterior to interior it’s an overall disappointment.
Stayed 1 night in Oct 2022

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Scott

Disliked: Amenities
Ok
Stayed 3 nights in Nov 2021

4/10 Poor

Carolyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Fruit flies in the room, course towels, worn out bathroom.
Stayed 1 night in Nov 2021

2/10 Terrible

Dean

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was unfriendly and rooms dirty. Would not allow early check out
Stayed 1 night in Nov 2021

2/10 Terrible

randy wayne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not give 100 $ cash deposit back untill 8:30 a.m. of check out date . Would have missed 10:00 a.m. fleight . Cockrach in tub , bugs bathroom floor , no battery insmoke detecter , heat lamp bulb missing bathroom , bathroom towels thin worn out . Remove this motel from Expeda highly recomended . 100 $ refunded some how .
Stayed 3 nights in Nov 2021

2/10 Terrible

Mario Franco

Stayed 1 night in Nov 2021

2/10 Terrible

Travis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY!! This place is disgusting. Where to start... From the minute you arrive the very rude host demands a 50$ cash deposit to ensure you check out by 11. Otherwise you lose it. Then you get in the gross room. Filthy floors, baseboards, walls, and ceiling. The beds are old and broken. And they sink. The tv has exactly 4 channels, 0 of which come in clearly. AND if you bring any of this up to the owner(?), His response is "Oh well, if you don't like it then cancel" Also, while not their fault, the area is a s* hole. I was propositioned by a prostitute at the gas station next door... At noon. I get that it's a budget hotel, but this place is disgusting. Stay somewhere else.
Stayed 4 nights in Nov 2021

2/10 Terrible

Kay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrified the next morning in the light the look of place. My screen was torn and I was on first floor
Stayed 1 night in Nov 2021

4/10 Poor

Marlena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was suppose to stay here for a family trip, but from the reviews I didn’t feel safe and I didn’t even check in the hotel. The area looked very sketchy and I notice that there were a lot of homeless people hanging around.
Stayed 1 night in Oct 2021

2/10 Terrible

Benjamin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place should be condemned. Management is about as dumb as a bag of rocks and the place was an epicenter for drugs. Would not recommend for my worst enemies.
Stayed 4 nights in Oct 2021

2/10 Terrible

cory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Rude employees. Booked a month in advance and I get there and they tell me to come back at 5 and see if a room is available. I took a Uber from airport to this hotel, what am I supposed to do for the next 4 hours while we wait and see if a room is available? Waste of time and money and this hotel is dirty AF !
Stayed 2 nights in Oct 2021

2/10 Terrible

Porsha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in very poor condition. Paid for a non-refundable room and still made the decision to not stay here.
Stayed 1 night in Sep 2021

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Worse hotel ive seen in 50 years.
Burn holes in beds,bathroom door kicked in, dirty, nasty, foul smells, i stayed 20 minutes said screw the 100 dollars and reserved a room somewhere else. DO NOT WASTE YOUR MONEY!!!!
Stayed 1 night in Jul 2021

2/10 Terrible

Arnaldo

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had roaches, sheets were dirty and I couldn’t get my security deposit back because I couldn’t check out between 9 am & 11 am. Scammers!
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Some people smoking grass but staff did not know which room. Smell was gone next day. Esterio of building needs some tlc.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl was Awsome
Stayed 1 night in May 2021

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD
Stayed 2 nights in Mar 2021

4/10 Poor

Thomas

Disliked: Room comfort
Stayed 2 nights in Mar 2021

2/10 Terrible

Kendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT USE HOTELS.COM
Didn’t stay it was trash and so is this company hotels.com ... need a 303 $ refund Disgusting .. there was even a hooker in the hallway honey !
Stayed 2 nights in Mar 2021

2/10 Terrible

Raul

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
They were overlooked. Had to look for different hote. I was still charged.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

2/10 Terrible

Eduardo

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just needed a place to sleep, the bed was broken. They charge a $50 cash deposit, We had to wait until 8:15 to get deposit back wanted to leave a 7:00. They charge a deposit so get frustrated and leave and they keep the cash. They do lock your car in overnight in gated area. There is no swimming pool. I would never stay there again. I can't believe expedia would have this site listed under there name.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Last resort hotel
The staff was very nice and helpful! But... There was a very strong odor of marijuana throughout the building. Every fabric was stained. The beds were stiff and holes in the box springs on the sides. There was trash under the beds. The microwave wouldn't open. Other guests were constantly moving in the halls throughout the night making a lot of noise. This gave me alot of concern, especially since the safety latch was missing on our door - I propped a chair under the door handle instead. Much of the building appears in disrepair.
Stayed 1 night in Mar 2021

2/10 Terrible

Javier

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A living nightmare
The worst place I’ve ever stayed at, I booked three rooms for 10 days on a business trip, they all smell like cigarettes, sheets, towels and soap are very low quality, cockroaches all over. I had to call my agent Hotels.com to cancel the reservation the very next day but they were not able to communicate with the management of the hotel and made me wait thus I had to stay a second night and I decided to leave, I asked at the front desk to cancel my stay and they said I had to do it through my agent, Hotels.com were never able to communicate with their management and I had to pay three rooms for 10 days for a place I was obligated to spend two nights at, I still haven’t received any reimbursement from HOTELS.COM even though I have been a customer fir years
Stayed 10 nights in Feb 2021

10/10 Excellent

Luz

Stayed 1 night in Feb 2021