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Reviews of Best Western Downtown Phoenix

2.5 out of 5
Best Western Downtown Phoenix
620 N 6th St, Phoenix, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1005 reviews" "
Rating 8 - Good. 265 out of 1005 reviews" "
Rating 6 - Okay. 111 out of 1005 reviews" "
Rating 4 - Poor. 46 out of 1005 reviews" "
Rating 2 - Terrible. 58 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property was nice for the price, staff was super cool. Breakfast was ok. Nice lady working the cafeteria. Walking distance from chase field. GO DODGERS
Stayed 1 night in Apr 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jen

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

JasonandJulie

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for the great review!

10/10 Excellent

Rose Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to what i needed a room for.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for taking the time to leave a great review, Rose Marie!

8/10 Good

Denis

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for a great review, Denis!

4/10 Poor

Ami

Liked: Staff & service
Disliked: Cleanliness
The girl at check in was really great and sweet, the rest of the stay was not good. Gross dirty tub, very loud at night, I could hear the people in the next room all night and they were also loud in the hallway. And no hairdryer, for that price there should have been a clean tub and a hairdryer.
Stayed 1 night in Apr 2024

8/10 Good

Maxcene

Travelled with partner
Liked: Amenities, property conditions & facilities
Pool was awesome! Free breakfast & coffee was convenient and nice. The shower could’ve used a DEEP clean.. but the bed was super comfortable. Overall good location and stay.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thank you for the great review, Maxcene! I sincerely apologize for the condition of your shower. We appreciate your honest feedback and will use this towards improving all future stays. We hope to see you the next time you are in Downtown Phoenix!

8/10 Good

Peter

Travelled with group
Nice
Stayed 4 nights in Apr 2024
Response from Hotel Management on 10 Apr 2024
Thank you for the great review, Peter!

8/10 Good

Lisa A

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 3 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for your review, Lisa!

6/10 Okay

SHIVA, Cambria

Not very friendly staff. Had to buy water etc. Otherwise ok
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for sharing feedback regarding your stay, Shiva. I apologize for your less than perfect experience and encourage you to contact our property directly; We would love to hear about your stay at our property and any suggestions for improvement that you might have. We hope that you will give us another chance to provide you with superior service the next time you are in Downtown Phoenix!

8/10 Good

Amyanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you, Amyanne!

10/10 Excellent

Jeremy, Hemet

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Safe, Quiet. Walk to stadium. One of the rare places in downtown Phoenix that does not have homeless
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for taking the time to write a great review, Jeremy! We sincerely appreciate your feedback and hope to see you the next time you are in Downtown Phoenix!

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. No complaints.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for the awesome review, Jose! We hope to see you the next time you are in Downtown Phoenix!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was delighted by the cleanliness of the hotel, the proximity to the convention center safety and helpful staff!
Stayed 3 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for the raving review, Greg! We appreciate the kind words and are so glad to hear that you enjoyed your stay. We look forward to seeing you the next time you are in Downtown Phoenix!

6/10 Okay

Rita

Travelled with partner
Disliked: Amenities, property conditions & facilities
The breakfast was very limited and not good. Coffee was bad. No dining on site. Location wasn't that great. Close to a mile walk to anything. Pool and hottub were pleasant. For nearly $400 per night I expected better.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for your feedback, Rita. I apologize that we did not provide you with an amazing hotel experience. We are always open to suggestions and hope to earn a second chance to offer you excellent guest service. We welcome you to contact our property directly to review any issues you might have experienced during your stay. We hope to see you the next time you are in Downtown Phoenix!

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was on site and didn’t have to pay for parking garage or anything.
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Apr 2024
We are glad that our on-site parking was convenient during your stay. Thank you for your review, Jesse!

10/10 Excellent

Matt

Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for taking the time to leave a great review, Matt!

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is very nice & goes out of their way to help. You do need to request room cleaning or they wont come to your room at all. Walking distance from Footprint Center, Chase Field, Roosevelt Row and easy access to highway. Within 15-20 minutes driving to other sights such as Botanical Garden, Zoo, and more. Plus local tour groups will pick you up right in front of hotel. Beds are so cozy. Easy parking. Good free morning breakfast, simple but good options.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Esiquio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, bed was comfortable. Every staff member we spoke with was very nice. The breakfast was awesome. The lady who prepared the breakfast was so nice and she always made sure the buffet was stocked with hot food. We got the room with the spa tub. IT WAS AWESOME. Will definitely stay there again.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 6 Mar 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay with us and hope to see you in the future!

8/10 Good

Jeff, Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 5 nights in Feb 2024
Response from Hotel Management on 6 Mar 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Brijes

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Hotel Management on 6 Mar 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Jeffery

Stayed 3 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Delaney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 4 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Aradhana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

8/10 Good

Nazli

Business traveller
Liked: Cleanliness
good value for the place and most amenities available but there is no safe in the room which I thought was a glaring oversight
Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Thank you for taking the time to leave us a review. For your next visit, we do have safety deposit boxes located at the front desk under lock and key if you need it. We are glad that you enjoyed your stay otherwise!

8/10 Good

judy

Good breakfast
Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed our complimentary breakfast!

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place with inexpensive parking in a great location. Walkable to much of downtown and close to the major highways that get you around the area quickly
Stayed 3 nights in Jan 2024
Response from Hotel Management on 10 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

8/10 Good

Fredy

Travelled with family
Besides for the homeless population around the area, everything was good. Inside the room was clean but carpet appeared to be dusty. I requested if it can be clean but no one came. When I went to front-desk to ask what happen, no answer was given and front desk personnel did not provide an answer or even look at me when I inquired about cleaning the carpet. Felt very much neglected. Dont know why.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 10 Feb 2024
Thank you for taking the time to leave us a review. I apologize that we were not able to service your room. I will be meeting with the staff to ensure we provide guests with exceptional service. I do hope you choose to stay with us in the future for another chance to provide you with great service.

6/10 Okay

Douglas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 10 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Alan

Stayed 5 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Jongbum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 3 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

2/10 Terrible

ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
20$ for parking
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to leave us a review. Because we are a downtown property, we have the fee in place because we have a private and secure parking lot. I hope you enjoyed your stay otherwise.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and staff was friendly. Over all nice place to stay and would stay there again
Stayed 3 nights in Jan 2024
Response from Hotel Management on 3 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.. nice and clean rooms
Stayed 5 nights in Jan 2024
Response from Hotel Management on 3 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

8/10 Good

Benjamin

Stayed 4 nights in Jan 2024
Response from Hotel Management on 10 Apr 2024
Thank you, Benjamin!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
No issues. Hotel is a bit out dated. Otherwise, best bang for your buck.
Stayed 6 nights in Jan 2024
Response from Hotel Management on 3 Feb 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location- we were within walking distance of what we wanted downtown.
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: good location; Con: noisy rooms
We appreciated the location as it was within walking distance of the ASU downtown campus, coffee shops and restaurants. Our main complaint was how thin the walls were - we had people in rooms near us up very late at night and up early in the morning. We could hear everything and did not appreciate the lost hours of sleep.
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Thank you for taking the time to leave us a review. I am so sorry that other guests were loud during your stay with us. We are glad that you enjoyed your stay otherwise!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice visit
very comfortable clean room
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

8/10 Good

Adel, Mississauga

Business traveller
Liked: Amenities
No nearby restaurants etc.
Stayed 4 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

4/10 Poor

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for taking the time to leave us a review. I am sorry that we did not meet your expectations during your stay with us. I hope that we can remedy that if you choose to stay with us in the future.

8/10 Good

Marco

Stayed 3 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

6/10 Okay

Carol, Flagstaff

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely expensive, additional $20 charged to park in an open lot, not a garage. Breakfast was mediocre, bacon was burned in crumbles, over cooked powdered eggs.
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for taking the time to leave us a review. Using your feedback we will make improvements so we can provide excellent service. We hope you choose to stay with us in the future.

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Love it here! Beautiful clean rooms, private parking, and the continental breakfast was delicious!
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

6/10 Okay

kamau

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but no soap left in bathroom and TV screen had to be serviced before working. Felt overpriced
Stayed 3 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for taking the time to leave us a review. Using your feedback we will work on improvements to provide excellent service. We are glad that you enjoyed your stay!

10/10 Excellent

Stacey

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Hotel Management on 24 Jan 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

8/10 Good

John, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and comfortable. The hotel staff was very friendly and accommodating. Good bar and restaurant options are plentiful in the area just north of the hotel, very walkable and safe.
Stayed 7 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 24 Jan 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay!