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Reviews of Lucky Star Hotel

3 out of 5
Lucky Star Hotel
#14, Street 336, Sangkat Phsar Deumkor, Khan Toul Kork, Phnom Penh

Reviews

6.2
Rating 10 - Excellent. 6 out of 65 reviews" "
Rating 8 - Good. 18 out of 65 reviews" "
Rating 6 - Okay. 20 out of 65 reviews" "
Rating 4 - Poor. 14 out of 65 reviews" "
Rating 2 - Terrible. 7 out of 65 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Weird Chinese hotel. No English spoken. Very dirty rundown room where most of the light switches do not work, no shower curtain in the bathroom, no bath plug, no bath mats, ugly window view. Very noisy in the mornings; cleaners screaming & shouting, loud machinery banging for over 1 hour! A truly awful hotel.
Stayed 2 nights in Jul 2023

4/10 Poor

Serena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
Stayed 1 night in Jun 2022

4/10 Poor

George

Stayed 5 nights in Jan 2022

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel EVER!
I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay. The main issues were as follows: - Rooms are absolutely filthy (please see photos that speak for themselves!) - The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers. - Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude! - Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms. Overall, a very disappointing stay.
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Nice place. Recommend highly. Will visit again
Stayed 24 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No shuttle pickup from/to airport
Hotel does not provide shuttle service from/to the airport contrary to what is stated in the info page of Hotels.com
Stayed 7 nights in Feb 2020

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Paul

Business traveller
Liked: Staff & service
Need better maintenance
Not well maintenance hotel
Stayed 2 nights in Dec 2019

6/10 Okay

Rudy

Disliked: Property conditions & facilities
They only gave a tiny soap (didn't get replenished every day, often had to ask), the air conditioner didn't work properly, and they only provided a very thin blanket - i asked for more blankets but they said they didn't have any. Overall you get what you pay for, and the staff tried their best to be friendly and helpful given the language limitations.
Stayed 8 nights in Nov 2018

8/10 Good

Hulda Thorunn Ottesen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to all tourist sites and good shopping areas.
Stayed 2 nights in Aug 2017

4/10 Poor

Grace

Disliked: Staff & service, property conditions & facilities, room comfort
Surrounding restaurants ALL booked out with weddings, ++ noisy in room. Staff service was very disappointing.

4/10 Poor

D M, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Probably one to avoid
Booked online and arrived late. Didn't seem to have my booking and the pictured hotel was full so I was told to go next door which is part of the complex I think. However they wanted me to pay which I didn't want to do as I had already paid online. Staff did not speak good English and I spoke to someone by phone and emailed my booking which got it sorted. Large room but not in particularly good condition or clean. Near the airport, a few dollars in a tuk tuk which is why I stayed. Booked same day as my prior accommodation had no air con or windows. Staff did seem helpful but I think had I stayed here as a female solo or inexperienced traveler might have felt very uneasy.

10/10 Excellent

Allan, Sydney /Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our adventurous stay in Phnom phen. oldies 67
Thorouhgly enjoyed our stay for 5 nights.0lder but more interesting part of town.The general all day and night markets at the bottom street.Only $5usd 1/2 hour from airport.We walked to S-21 prison, $3or4usd by took took to Royal Pallace. 5 min walk from City Plaza supermarket for all European food.We arrived on a Sunday to a dozen weddings in progress as the street is all wedding venues.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and decent
Close to town, had all the amenities. Easy for tuktuk drivers to find which was a relief. Would have been nice if a laundry service was offered as I couldn't find one in Phnom Penh at all.

6/10 Okay

Verified traveller

Helpful staff and clean
Clean and a bargain. Good for a night or two

6/10 Okay

omero, canada

Clean and friendly
Kind of in the middle of nowhere. And rather hard to find

8/10 Good

ronald, Las Vegas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place to say, but not close to the fun.
everything was fine here but its a bit of a ways from the real touristy area so walking it would not be convenient. All else was just fine.

2/10 Terrible

Naomi, United States

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Meelis, Estonia

Liked: Cleanliness, room comfort
Clean, spacious, but useless balcony
We booked the room with furnished balcony. However, there was no any furniture on the balcony and it opened to a wall of half-constructed building so there was no any view and actually the balcony was useless. Balconies with view seemed to start from next floor. The staff promised to change the room next day but it didn't happen. Generally, the room was clean and very spacious.

6/10 Okay

louisa , UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for...
The location is about a 3 dollar tuk tuk into the centre, but if you're planning on the killing fields etc then it's all dispersed outside of the centre anyway so you're going to spend on tuk tuks regardless. It's in a very 'local' part of town in the sense that some restaurants wing serve you if you're western. Bit off-putting. We managed ok though and area was quiet- which we wanted. The room did not exactly look like the online photos (photoshop!!), but it was adequate. Our main issue was that the maids did not sweep under the beds so there was rotting goodness knows what under there- which attracted ants! They were helpful enough to clear this up but it didn't completely get rid of the ant problem. This didn't ruin our stay and for £9 a night, I suppose it's to be expected, especially since the surrounding streets are in much worse state!

6/10 Okay

David, Australia - QLD - Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
Value: Cheap, Inexpensive, Low-priced; Service: Lacking; Don't pay more than $3 for a tuk-tuk into the main part of Phnom Penh. If you ask how much first they will ask for $5.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
economic hotel near olympic stadium and city mall
it was a nice economic hotel near olymic stadium and city mall. staff was nice and helpful.

4/10 Poor

Sudath Samaraweera, Sri Lanka

Disliked: Staff & service, property conditions & facilities
Bad experience
The website infomed that the following are available in the room among other facilities: cofee/tea maker, furnished balcony, phone,in-room safe, plasma TV (it was a normal TV available), slippers, wired high-speed internet. NONE of these facilities were available in the room. In addition, the wifi signals was so poor I could not use internet at all. The door to the room balcony is not lockable. It was facing to a busy kitchen, an ugly and disgusting view. The hotel management flatly refused that these facilities are not available in their hotel. What I got only a pair of slippers. Information provided in the website was misleading. Otherwise, I would have chosen another hotel.

6/10 Okay

Sony, Australia - VIC - Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities
Location decent I guess

4/10 Poor

Nate, Australia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
not too bad but wouldn't stay again
Not in a good location and over priced. There are much better guest houses to stay in, closer to the city and cheaper.

6/10 Okay

MEGAWATI, KUALA LUMPUR

Disliked: Property conditions & facilities
NEAR TO CIMB BANK
THE HISTORICAL PLACE OF CAMBODIA IS EXCITING AND TRAGIC

6/10 Okay

SonK

Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel but mostly locals
Were satisfied with our one night at Lucky Star, as we were in transit between Battambang and Sihanoukville and had already seen the city. Some of the front desk staff spoke great English, while others spoke little. The hotel was mostly locals there for a wedding. Lockers available in the lobby. Room was basic but fine. Breakfast was a bit odd (across the street in a different hotel's restaurant) and service was slow.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
lacky star phnom pehn
without any warning we was moved to another hotel

8/10 Good

GARY, ENGLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent hotel all round
having a early flight the following morning i decided to book a hotel away from the river area,was not dissapointed,very good hotel,clean,very pleasent staff.and a very decent price.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Lucky Star Hotel in Phnom Penh
Although this place is not near the water front and some drivers do not know where is it, the location is still alright coz theres a shopping mall just 10min walk away with good shopping and many eating places and a super mart as well. Russian market and central market just a 10min ride away. Staff is quite friendly, especially the english-speaking lady and there is a security guard who goes around the hotel. So overall feel quite safe here. Opposite is a restuarant where everynight it seemed to have wedding dinners. I stayed a total of 3 nights, and the first night my room was small. When I returned 2 nights later from Sihanoukville, they gave me a bigger room with nicer beds. The toilet was not too clean though and there r so bugs in the room but its still alright. Theres a balcony too where it overlooked the roads. Wifi is stable throughout my whole stay and the tv has alot of cable channels. There's a lift too.

2/10 Terrible

Robyn, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Miles away from the action
Not walking distance to city centre, only locals stay here and tuk tuk driver got lost taking us back and drove us around for a hour in what looked like a dark, dingy suburb. PLenty more right on waterfront you can turn up to and get a good price for.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설도 오래되었고 청소도 불결하고 와이파이도 계속 끊기고 안되고 최악이었습니다.
Stayed 2 nights in Mar 2023

2/10 Terrible

Therese

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve been at.
Stayed 2 nights in Feb 2020

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon sejour et le personnel est très professionnel à recommander
Stayed 3 nights in Oct 2019

10/10 Excellent

Tu Anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

YOUNGTAEK

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon séjour
séjour agréable dans un quartier qui célèbre en permanence des mariages le seul problème de temps en temps la nuit nous subissons des nuisances sonores travaux et les gens qui discutent dans la rue quartier en permanence surveillé par des agents de sécurité
Stayed 3 nights in Dec 2018

4/10 Poor

BYEONGYUN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

TAN LI-LI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在往來台北和金邊之中，這飯店，我住了兩年多了。這是金邊Lucky企業，提供的便宜的旅店，給予出差人很不錯的選擇。基本盥洗用品房間都有提供。地理位置在市中心，交通方便。
Stayed 2 nights in Oct 2017

4/10 Poor

Lucie, Phnom Penh

Disliked: Property conditions & facilities
Hôtel excentré
L'hôtel ne se situe pas dans le quartier touristique de la ville, il est plutôt excentré. Il est à environ 35-45min de taxi de l'aéroport, donc il convient pour une première nuit, à condition de ne pas y passer à plusieurs jours. La propreté laisse à désirer, mais avantage notable : il y a l'air conditionné ! Par contre pas de serviette, ni de savon, ou encore pas de restaurant à proximité.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
可もなく不可もなく　普通のホテル
フロントの方は普通に英語を話すので何でも聞くことができました。 部屋の照明が夜、暗いことが気になりましたが、それをのぞけば特に問題のないホテルです。 ミネラルウォーターもビールもフロント近くで売っているので、とても便利でした。

6/10 Okay

アジアン, 東京

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
ローカルな雰囲気のホテル
移動の関係で1泊滞在。 設備は古く、部屋にはアリもいたが、1泊の滞在には、問題なかった。価格相応です。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
住宿環境很糟糕
床上很多螞蟻，房間內無熱飲水及熱水壺，廁所內無衛生紙，飯店周邊都是喜宴餐廳，每晚音樂吵雜至十點左右。

6/10 Okay

HANS CHRISTIAN, Vienna

Liked: Staff & service
Disliked: Cleanliness
OK - you get what you pay and realy nice service
price fits to the rooms and Hotel - my stay for 7 days was OK

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kaksi yötä hotellissa
Huone oli todella pimeä, koska vieressä oleva rakennut peitti päivänvalon. Osa lampuista vain toimi. Viereisissä rakennuksissa vietetään häitä joka ilta ja meteli on sen mukaista. Varustetaso ei vastannut, mitä hotelli ilmoitti. Ei ollut vedenkeitintä, kalusteita parvekkeella, tohveleita, kylpytakkia (vaikka en olisi kahta viimeistä tarvinnutkaan) ja jääkaappi oli todella likainen. Vessapaperin saanti kesti kaksi päivää. Muuten ihan ok, maksoimme 12 euroa yöltä ja se vastasi hintalaatusuhdetta.