Family Double Room, 2 Double Beds | In-room safe, desk, laptop workspace, blackout curtains
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Reviews of Ibis Budget Phnom Penh Riverside

2.5 out of 5
Ibis Budget Phnom Penh Riverside
No 11, Street 78, Sangkat Tonle Basak, Diamond Island, Phnom Penh

Reviews

4.4
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

7.0/10

Amenities

4.4/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

6/10 Okay

dennis, oldham

Liked: Cleanliness, staff & service
My only requirement when abroad I require from a hotel are a clean room,at a good price with a comfy bed and good shower and decent wifi At the ibis budget it isn’t particularly cheap,comfy bed but rock hard pillows,room was clean,shower surprisingly ok But the Wi-Fi was atrocious, Stayed in many ibis budget but this was the worst
Stayed 2 nights in Jan 2024

8/10 Good

chienju

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間設施非常棒，只是美中不足 沒有泳池，和健身房
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
위치는 좋고 새건물이지만 아직 내부 공사중
이온몰과 나가월드 모두 도보 5분 거리있어 위치는 좋아요 주변에 상점, 식당 전부 중국인 대상만 있음 25층 호텔인데 상위 5층만 사용하고 나머지는 아직 인테리어 공사중 낮에는 인테리어공사로 소음 진동 심하니 참고하세요 밤에는 주변 유흥가 소리로 조금 시끄러운편 바로 공사 끝난 방을 줘서인지 냉장고를 없어서 요청하니 바로 가져다 줌 2023년 3월 중순에 3박했음
Stayed 1 night in Mar 2023
Response from ibis budget Phnom Penh Riverside on 25 Apr 2023
Dear Guest,Apologize for the inconvenice during your stay.We thank you for your feedback as it will allow us to improve our service and readiness.Sincerely,ibis budget Phnom Penh Riverside team

2/10 Terrible

TSUTOMU

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from ibis budget Phnom Penh Riverside on 25 Apr 2023
Dear Tsutomu,Thank you for your feedback.We apologize that your stay experience was not as expected.Sincerely,ibis budget Phnom Penh Riverside team

2/10 Terrible

TSUTOMU

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
２泊したがベットメーキングは行われない、 歯磨きは無い、 朝ご飯には虫が付いてる
Stayed 1 night in Mar 2023
Response from ibis budget Phnom Penh Riverside Team on 11 Mar 2023
Dear Tsutomu,Thank you for taking your time to tell us about your experience of staying with our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,