Exterior
Check availability

Reviews of Hotel Stella Continental

3 out of 5
Hotel Stella Continental
G.T Road, NH-1, Goraya, Phillaur, Punjab

Reviews

9.4

Exceptional

Rating 10 - Excellent. 9 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sunanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rakesh Kapoor on 3 Feb 2024
Thanks.

4/10 Poor

MOHAN, WEST BROMWICH

Disliked: Staff & service, amenities, property conditions & facilities
I was really looking forward to my stay at the Stella Hotel in Goraya .The hotel needs to invest in staff training - Clearly not there . Some Examples , At Breakfast there was hardly more than 6 guests at anyone time - but the whole breakfast function is so dis-organised . There are 3 flasks . Not a single one labled so guests are having to open the flask lid and put thier nose to smell what the hot liquid is : Tea / Coffee / Hot Chocolate . Not very hygiene. Lack of breakfast items . On arrival i was shown to my suite which was clean ..i was shown to the room safe ...The first thing i did was i put passport in the safe and locked the safe ..To my horror i could not open the safe again - had to call reception . They sent a couple of guys who after 20 mins got it open ..but it meant i could not use the safe again .. I then tried the TV - again not working . Satellite box had to be changed twice ! Over 2 days.. I then ordered Masala Chai ! Which i thought was stale not fresh at all ..I ordered another cup ...again stale most likely pre made . By now i had to call reception and ask them to ensure my tea was fresh . Finally some effort was made and when my tea did arrive the room service guy bought tray load of food into my room - I said that food is nit mine !!!He replied yes i know .its for another room but iam just dropping your Tea on nthe way ...The thought that someone else 's food had been in my room and juggled about is very uncomfortable with me . Failure of Management
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms are very spacious and clean, lovely bathrooms,, staff are very friendly and the food is amazing , would definitely visit again
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the entrance staff to restaurant and cleaning staff, they were super and couldn’t do enough for you. No matter what I asked for or ordered from kitchen it was cooked to how I wanted it
Stayed 12 nights in Sep 2019
Response from Manager on 25 Nov 2019
Dear Guest Thanks for lovely feedback and rating, we would love to host you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Local easy to get to, nice and clean good staff. Food wasn't that great
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from Manager on 30 Aug 2019
Thanks for lovely rating.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing stay everything was wonderful keep it up.
Stayed 1 night in Jul 2019
Response from Manager on 26 Aug 2019
Dear guest, Thanks for review we would love to host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great and close to city’s shop good access to HWY. The restaurant service is pretty slow.
Stayed 7 nights in Feb 2019
Response from Hotel Stella Continental on 26 Feb 2019
Dear Guest, Thank you for positive review & rating. your feedback has been duly noted. Looking forward to welcoming you back soon.

10/10 Excellent

Pal, Uk

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, clean hotel. Like a previous review suggested, is a 3 star, but definitely like a 5 star. Very please and will book again.
Stayed 7 nights in Jan 2019
Response from Hotel Stella Continental on 13 Feb 2019
Dear Guest, Warm Greetings from Hotel Stella Continental Goraya, thank you so much for your recent stay and giving us perfect rating. We are delighted to note that you appreciated our services availed by you at the hotel during your visit. We would love to host you again.

10/10 Excellent

Verified traveller

Stayed 24 nights in Nov 2018
Response from Hotel Stella Continental on 20 Dec 2018
Thanks for rating us. Welcome to see you again at Hotel Stella Continental.

10/10 Excellent

M, Chandigarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in the region; even surpassing 5 star standards.
Stayed 1 night in Dec 2018
Response from Hotel Stella Continental on 20 Dec 2018
Dear Guest Thank you for choosing Hotel Stella Continental, for your recent visit and writing a great review. We look forward to welcoming you back to your next visit.