Dear Anonymous, Thank you for the excellent rating you gave us. We are delighted if our guest satisfied with our services. We hope to see you again soon at Novotel Pekanbaru. Best Regards, A. Malik Azhary General Manager

Dear Anonymous, Thank you for the excellent rating you gave us. We are delighted if our guest satisfied with our services. We hope to see you again soon at Novotel Pekanbaru. Best Regards, A. Malik Azhary General Manager

Dear Susan ann, We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. We are pleased to read that you appreciated the service of our staff. Your kind words have been passed on to the staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Dear Booseng, Thank you for choosing Novotel Pekanbaru as your accommodation choice during your recent stay in Pekanbaru. We are pleased to read that you appreciated the service of our staff. Your kind words have been passed on to the staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Dear Booseng, Thank you for taking the time to write us regarding your recent stay at Novotel Pekanbaru. Our aim and intent is to ensure all employees are totally customer-focused and all guest concerns and request are handled quickly and efficiently. On the day of your arrival, the hotel was running a very high occupancy. We were very sorry to read that you were inaedvertently assigned a smoking room instead of a no smoking room upon check in. We hope you will give us another chance to welcome you, if we can ever be of any assistance, please do not hesitate to let us know. Best Regards, A. Malik Azhary General Manager

Dear Traveller, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A. Malik Azhary General Manager

Dear Seng, Thank you for choosing Novotel Pekanbaru as your accommodation choice during your recent stay in Pekanbaru. Please accept our sincere apologies for your unfortunate experience. Your remark has been noted and review by our executive housekeeper. Your kind words have been passed on to the staff. We are very pleased to read that you like our products, location, and your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

Dear Aprianto, Thank you for the great rating. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

Dear Judy, Thank you for your visit and and for taking the time to share your experience. We are very happy to hear that you enjoyed your time spent with us and delighted for your patronage. Your comments and kind words have been shared with all staff and I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable. We look forward to welcoming you back in the very near future. Feel Welcome, A. Malik Azhary General Manager

Dear Jamie, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel was running a high occupancy during the period of your stay. Therefore, we could not offer you a a non smoking room and double bed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A. Malik Azhary General Manager

Dear Daniel, Thank you for choosing Novotel Pekanbaru as your accommodation choice during your recent stay in Pekanbaru. We are very pleased to read that you are happy and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied and we do our best to stand for bringing guest's dreams to life. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

Dear Peter, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. We are pleased to read that you appreciated the service of our staff. Your kind words have been passed on to the staff. Please accept our sincere apologies for the unfortunate experience at Novotel Pekanbaru. We regret that our hotel air conditioner a bit noisy. But, We have instructed the Chief Engineer to fix air conditioner immediately. We hope this experience will not impair your trust in Novotel Pekanbaru and that you will give us the opportunity of welcoming you again soon. A. Malik Azhary General Manager

Dear Sumihiro, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. Your suggestion has been carefully noted and necessary action have been taken to the Chief Engineer and the team. We hope this experience will not impair your trust in Novotel Pekanbaru and that you will give us the opportunity of welcoming you again soon.

Thank you for trusting Novotel to fulfill your accomodation needs during your recent visit to Pekanbaru and for taking the time to share your feedback with us. We are delighted to know you had an enjoyable stay and particularly value our hotel. Your suggestion on our Menu at the restaurant has been well noted and will be review again by our Executive Chef. It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments. Thank you again for your feedback. These will certainly enable us to improve the quality of our service to better meet the needs of our guests. We thank you for your continued support and hope we will have the pleasure of serving you again soon.

Dear Traveler, Thank you for taking the time to write us regarding your recent stay at Novotel Pekanbaru. The experience your describe in your letter causes us deep concern. Please accept our sincerest apologies for the unfortunate experience which not meet to your expectation. Our aim and intent is to ensure all employees are totally customer-focused and all guest concerns and request are handled quickly and efficiently. On the day of your arrival, the hotel was running a very high occupancy. We were very sorry to read that you were inadvertently assigned a smoking room instead of a no smoking room upon check in. We will take action to prevent such a mistake from happening again. We can only reiterate our regret that we did not handle the situation in the proper manner. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope you will give us another chance to welcome you, if we can ever be of any assistance, please do not hesitate to let us know. Best Regards, A. Malik Azhary General Manager

Dear Traveller, Thank you for your visit and and for taking the time to share your experience. We are very happy to hear that you enjoyed your time spent with us and delighted for your patronage. Your comments and kind words have been shared with all staff. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable. Feel Welcome, A. Malik Azhary General Manager

Dear Willy, Thank you for your feedback and for taking the time to share your experience. We are very happy to hear that you enjoyed your time spent with us. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable. Sincerely, A. Malik Azhary General Manager

Dear Hary Sudjoko, Thank you for your feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, A.Malik Azhary General Manager

Dear Az, Thank you for taking the time to share your comments with us. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, A.Malik Azhary General Manager

Dear Traveller, We very much appreciate your comments regarding your stay at Novotel Pekanbaru. We are glad that you've enjoyed your stay. We thank you for your continued support and hope we will have the pleasure of serving you again soon in the near future.

Dear mat desa, Thank you for choosing Novotel Pekanbaru. We are glad our location made you more convenience to stay at our hotel. We look forward to welcoming you again and hope your next visit will be more pleasant than the previous one. Best Regards, A. Malik Azhary General Manager

Dear Sharon, We would like to thank you for taking the time to share your feedback. It is gratigying to know your have an amazing stay with us. We look forward to welcoming you again.

Dear Misa, Thank you for staying at Novotel Pekanbaru and have taking the time to share your feedback with us. We look forward to have opprotunity to welcoming you again in the near future. Best Regards, A. Malik Azhary General Manager

Dear Traveller, Thank you for taking the time to give us the rating! We will improve our services and products for better meet our guest expectation. We hope tp see you again soon! Best Regards, A. Malik Azhary General Manager

Dear Mohamad Azam, Thank you for taking the time to share your feedback regarding your recent visit to Novotel Pekanbaru. We are glad to know you like our strategic location. The comments and feedback we receive form our customer helps for the improvement of our service. Thank you again for sharing your feedback and we look forward to welcoming you again soon. Best Regards, A. Malik Azhary General Manager

Dear Gusteau, Thank you for choosing Novotel Pekanbaru as your accomodation choice and for taking time to give us an excellent rating. We are pleased to know you enjoyed your visit with us. We all look forward to welcoming you again soon. Feel Welcome, A. Malik Azhary General Manager