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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
1226 Phillips Lane, Pearl, MS

Reviews

7.4

Good

Rating 10 - Excellent. 72 out of 236 reviews" "
Rating 8 - Good. 78 out of 236 reviews" "
Rating 6 - Okay. 40 out of 236 reviews" "
Rating 4 - Poor. 24 out of 236 reviews" "
Rating 2 - Terrible. 22 out of 236 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities
They had roaches didn’t even move in all the way roaches meeting me at the door. had to get another room. Was unable to get a different hotel because it was graduation season. Want my money back because of the roaches.
Stayed 5 nights in Apr 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.
Stayed 1 night in May 2024

10/10 Excellent

Beverly

Very nice and affordable.
Stayed 1 night in Apr 2024

10/10 Excellent

Tommy

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Tommy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and great location.
Stayed 1 night in Apr 2024

8/10 Good

Redic

Liked: Cleanliness, staff & service
The hotel was exactly what I needed for my stay.
Stayed 2 nights in Mar 2024

2/10 Terrible

Iesha

Disliked: Staff & service
I wouldn’t recommend staying. As I walked into my room it had a very bad smell. Smelt like feet and dirty carpet. Then I noticed two live roaches crawling on the window curtains. All less then 5 minutes I returned to the front desk for a refund. Another customer was at the front desk requesting a new room because his room had a very bad smell.
Stayed 1 night in Mar 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a new building that was very nice and reasonable for a January stay.
Stayed 1 night in Jan 2024

8/10 Good

Shonette

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Joel

Stayed 2 nights in Dec 2023

2/10 Terrible

Nadrean

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Christmas in Hell business over night stay.
The air didn’t work, shower had scum on the wall. Overall stay was horrible. I would never stay again and don’t recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Precious

I loved everything
Stayed 5 nights in Nov 2023

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2023

8/10 Good

William

Stayed 1 night in Nov 2023

8/10 Good

Nicole

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

4/10 Poor

Donna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was helpful Shower was dirty, tv broke, broken electrical socket, musty smell in room.
Stayed 1 night in Sep 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water and check in wasn’t too great
Stayed 1 night in Sep 2023

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good stay and quiet rooms
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Gregory

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Before we checked in, a man whose company was paying for his room told us his room was terrible. We went ahead and checked in. The room was filthy and dark, smelt bad. Carpet had food and dirt, bugs under the chair cusion, bug parts on the stained sheets. We asked for a new room and was sent to the room next door. It smelt better and looked a bit better but the sheets had blood stains on them and big holes and bug parts. We checked out and asked for a refund and went to the next hotel which was much much better. Expedia processed our refund.
Stayed 1 night in Jun 2023

6/10 Okay

James

Travelled with family
Liked: Staff & service
Stayed 4 nights in Jun 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, friendly, and helpful.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael, Tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value. We were in a F250 truck and parking was a challenge. I use a cpap and a convenient electrical outlet was not available in the room. Fortunately I carry an extension cord as this outlet issue occurs at other hotels we stay. The TV was set on the wrong HDMI - I had to troubleshoot and correct it. The room coffee pot leaked and didn’t work properly.
Stayed 1 night in Jun 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service with a Smile.
Easy check in. Ms Fannie was great, what a smile! Easy in and out to eat at a great seafood joint, Moss Creek, try it you'll love it. Our TV would not come on so Ms Fannie fixed it while we were out. Breakfast was very good, plenty of everything. We'll be back there in the future.
Stayed 1 night in Jun 2023

8/10 Good

STEPHANIE

Stayed 1 night in Jun 2023

8/10 Good

Milton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean service at the front desk was great.
Stayed 1 night in May 2023

2/10 Terrible

Beth

Disliked: Cleanliness, property conditions & facilities
Lobby was hot. Room carpet was nasty and stunk!! Would never recommend!!
Stayed 1 night in May 2023

8/10 Good

Joseph

Stayed 1 night in May 2023

2/10 Terrible

Monica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not clean the floor was dirty. The table looked like something was greasy on it from people before us. Walls had dust bunnies oh it. The room key was even nasty. The guy in the front told me to book online and had me wait over 20 mins to get the room. Over all I wouldn’t stay here again.
Stayed 1 night in Apr 2023

2/10 Terrible

Veronica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It really needs to be remodeled. It’s just disgusting. You don’t even wanna lay in the bed. The smell is horrible.
Stayed 1 night in Mar 2023

10/10 Excellent

Steve

Stayed 1 night in Mar 2023

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I guess I'll walk to the airport
I chose this hotel becase it offered free airport shuttle. At ceck-on, I was told there was no airport shuttle. That's false advertising! Unacceptable!
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Very Disappointing
Checking in was confusing and disappointing. Clerk on phone. Didn’t acknowledge me. Spoke in different language to other persons present. Room not ready. Changed room. TV not programmed. Vending machine for cold drinks empty. Not replenished after being notified to front desk. Dirty upholstered chair. Could see hair and stains on it. Mold on side of door in bathroom. Leak around bottom of toilet. Room had musty odor. Staff not accommodating. I felt unsafe. I had two nights at this place. I had reserved through hotels.com. Please review this property. Definitely not the good reviews that were published for this property on your website. Definitely not clean and not safe for one traveling solo.
Stayed 2 nights in Mar 2023

10/10 Excellent

WILLIAM, BOWMAN

Stayed 1 night in Mar 2023

6/10 Okay

Amber

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and good breakfast
Stayed 1 night in Jan 2023

2/10 Terrible

Octavian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the most nasty hotels I’ve stayed in. It was junk all along side of the stairs. It was a small container full of dirt water on the stairs. Toilet was clean on inside or out. & the owner acted like he didn’t want me there. Kept watching our ever move. Our housekeeper on the 3 rd floor was nice. It says online that they had a fitness center. But didn’t have one. Never going back
Stayed 2 nights in Jan 2023

6/10 Okay

Laura

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is great. The staff was wonderful, the rooms were clean, but i did smell marijuana by the elevators on 2nd floor. The occupant's next to us were extremely loud at 3am having sex .Which I know is expected but have teenage daughter with me and was very uncomfortable. overall experience was not ideal for families..
Stayed 1 night in Jan 2023

2/10 Terrible

Anne B

Disliked: Cleanliness, property conditions & facilities
I had booked this property for my husband. When he called me after checking in, he told me that he had already killed one roach and he was hoping that there were no more. He said the building was not well maintained.
Stayed 1 night in Jan 2023

8/10 Good

Larry, Bangs

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and convenience.
Stayed 1 night in Jan 2023

8/10 Good

Hailey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was very nice and helpful. Bathroom in room was not very clean but everything else was.

2/10 Terrible

Russell J

2/10 Terrible

Jami, Oakland

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We changed rooms twice. 3rd time we left. Mold and Mildew, bugs, dirty sheets, and air didn’t work. One room has tile missing. Second room had holes in file from leak above and smelt horrible. You could see the mold on the tiles. Our second room sheets also had mold on the sheets. When asked for new linens was told sorry staff wasn’t on property to help. Total dump. Requested refund from corporate. Area surrounding is horrible and a majority of closed. RUN
Stayed 1 night in Nov 2022

10/10 Excellent

Robert, Hattiesburg

Stayed 1 night in Oct 2022

4/10 Poor

Berthold, Columbia

Liked: Staff & service
Disliked: Amenities
I booked this hotel because of its proximity to the airport. Both Expedia and hotel website advertised a free shuttle. I had to be at the airport at 4:15. Problem is that their shuttle service doesn’t start until 5. I wish they would post their shuttle hours of operation somewhere!
Stayed 1 night in Oct 2022

6/10 Okay

William

Travelled with partner
Liked: Staff & service
Ok for the price,
Stayed 4 nights in Sep 2022

6/10 Okay

Ebony

Travelled with family
Disliked: Cleanliness, staff & service
Had to change rooms 3 times because either they had bugs or the sheets were not clean
Stayed 1 night in Sep 2022