In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Quality Inn Payson

2.5 out of 5
Quality Inn Payson
801 North Beeline Highway 87, Payson, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1004 reviews" "
Rating 8 - Good. 335 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 90 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

ishmael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staf was asome
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities
I got up during the night to go to the bathroom. There was water on the floor...
Stayed 1 night in Apr 2024
Response from April on 29 Apr 2024
Dear Pam,We appreciate you taking the time to review the Quality Inn Payson. We are sorry to hear that there was water on the floor. We will be sure to look into the room that you stayed in to see if a possible leak. We hope to see you again in the future!Warm regards,April DenneyGeneral Manager

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from April on 29 Apr 2024
Dear Dean,Thank you for taking the time to review the Quality Inn Payson. We hope to see you again in the future!Warm Regards,April DenneyGeneral Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant check in experience.
Stayed 1 night in Apr 2024
Response from April on 29 Apr 2024
Dear Michael,We are happy that you had a good experience with us and we look forward to having you come back and stay again with us in the future!Warm regards,April DenneyGeneral Manager

2/10 Terrible

Connie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the ice machines were in working order. The front desk clerk was less than helpful when talking to her about the situation. When checking in, the clerk was rude when we told her we needed a 1st floor room because climbing stairs was very difficult due to a disability. She said she had already assigned a 2nd floor room and wouldn’t change it, that we should have mentioned that when booking. We had no idea there were no elevators when it was booked. We went for breakfast and none of the food served was hot. I will not recommend nor stay there again.
Stayed 1 night in Apr 2024
Response from April on 29 Apr 2024
Dear Connie,Thank you for taking the time to review us online. I am sorry to hear that your stay was not a good one. We will be sure to take your feedback and address these issues. We do offer a hot breakfast and serve scrambled eggs, omelets as well as hot waffles and we always get rave reviews with our breakfast. I hope that you would give us another chance in the future to show you are superior service that we offer as well as our hot breakfast.Warm Regards,April DenneyGeneral Manager

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Melissa was awesome. Very friendly and helpful. You are lucky to have her at your front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean enough, comfortable, convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mike

Just an average hotel. Nothing special.
Stayed 1 night in Apr 2024

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Unique property; sort of vintage—perhaps about to be updated. Good restaurant right across the street.
Stayed 1 night in Mar 2024

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
If you advertise a pool and jacuzzi you expect it to be open Expedia you need to make this clear
Stayed 1 night in Mar 2024

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was very helpful. The room was large and comfortable. The outside area was nice with a grassy area and trees.
Stayed 1 night in Mar 2024

10/10 Excellent

Deanna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check-in was very kind, interacted with my little one and super helpful with places to eat. Room was large and quiet. Beds were comfortable, a little on the hard side but clean. Like that there the bed was blocked underneath so my cat couldn’t get under. Nice large patio. Would def stay again if in the area.
Stayed 1 night in Mar 2024

8/10 Good

Charles

Stayed 1 night in Mar 2024
Response from April on 29 Apr 2024
Dear Charles,Thank you so much for your review! Hope to see you again soon!Warm Regards,April Denney

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Staff & service, property conditions & facilities
Good breakfast options
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and has lovely grounds. Never heard my neighbors.
Stayed 3 nights in Mar 2024

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms clean sheets, bed was extremely hard and seemed tilted towards the headboard. There was also about a 1” gap under the outside door, any critters could come in if they wanted. It caused the sun to come in in the morning and light up the room also. Breakfast was great and the fabulous lady that runs the breakfast area was so sweet. She was also right on top of clean up and getting anything you may need,
Stayed 2 nights in Mar 2024

8/10 Good

David

Travelled with family and small children
Liked: Staff & service
It was a nice place with good facilities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Suzana

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Brandon

Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Clean People were friendly Bed was comfortable Quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check-in and a huge comfortable room with patios. Breakfast and a pool. Would def stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!! The beds were comfortable and room was clean. Highly recommend and will definitely come back. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Juanzhen

Stayed 1 night in Feb 2024

2/10 Terrible

Dovile, los angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Michelle the lady who checked me in was very helpful she even had to bring in her own wi fi to check people in. That is a value able asset to your company.
Stayed 2 nights in Feb 2024

10/10 Excellent

Terrence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice hotel with friendly staff. The included breakfast is good and they hotel is pet friendly which was nice for us.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lawrence B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. Friendly helpful service.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
No internet or hot water
This is the second time we've stayed here. We like it because we get window views. Both times there was no internet. The second time there was also no hot water. We have found a different place to stay. It's too bad because we love the staff and the courtyard is very nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, quiet and convenient.
Stayed 1 night in Jan 2024

6/10 Okay

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Erikka

Stayed 1 night in Jan 2024

8/10 Good

Gabriel

Stayed 1 night in Jan 2024

10/10 Excellent

Brittsny

Stayed 1 night in Jan 2024

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

maira, casa grande

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in there and it was good
Stayed 1 night in Jan 2024

4/10 Poor

Danira

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Everything in this hotel was good only problem was the front desk lady. Older lady with glasses was so rude not just to me but to other customer as well. I went with a friend got rooms so far from each other and we wanted to change rooms closer and we knew there would be a fee of any kind but she was so rude and basically told us to shut up.
Stayed 1 night in Jan 2024

2/10 Terrible

Delia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Rooms were great only problem was we were traveling with a baby and family and our rooms were so far apart. Each rooms were on opposite side of the property. Front desk lady on the older side with glasses was so rude not just to me and my family but to other families as well. We wanted to change room and we knew there will be a fee of any kind willing to pay that fee but she said it’s not possible and no no no was always her answer basically telling us to shut up. That lady should not be in front desk from how her attitude was but her service was HORRIBLE!
Stayed 1 night in Jan 2024

10/10 Excellent

Loree, Healdsburg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We travel with our dogs and really appreciate a pet friendly hotel. The staff is wonderful as well and the breakfast buffet has a lot of choices. We will continue to stay here when we come through Payson. Definitely recommend
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Andrea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was delayed in checking in at the designated 4 pm time because some of the rooms hadn’t been checked off yet. Was told to wait about 15-30 minutes so we left and came back. Maybe a discount or other perk would have been nice for our inconvenience. Otherwise no other complaints. Clean and quiet.
Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023