Outdoor pool, pool umbrellas, pool loungers

Reviews of Hotel J Residence

4 out of 5
Hotel J Residence
221/62 Moo 6 North Pattaya, Naklua, Banglamung, Pattaya, Chonburi

Reviews

8.4

Very good

Rating 10 - Excellent. 122 out of 283 reviews" "
Rating 8 - Good. 105 out of 283 reviews" "
Rating 6 - Okay. 38 out of 283 reviews" "
Rating 4 - Poor. 13 out of 283 reviews" "
Rating 2 - Terrible. 5 out of 283 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

SUNIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel, away from the noise and busy night life.
Stayed 4 nights in Apr 2024

10/10 Excellent

jan-erik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service and private.
Stayed 4 nights in Nov 2023

10/10 Excellent

Edmund

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great location
Stayed 1 night in Nov 2023

10/10 Excellent

Edmund

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Friendly Waking distance to shopping malls
Stayed 3 nights in Nov 2023

10/10 Excellent

Kay

Stayed 1 night in Sep 2023

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time in Pattaya and the staff have been so helpful and friendly the room is spotless as is the rest of the building
Stayed 5 nights in Jun 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, property conditions & facilities
Clean room friendly staff everyday come to clean your room
Stayed 4 nights in May 2023
Response from Kittisak T. | Room Division Manager on 3 Jun 2023
Dear Mohammad,Thanks for your choosing experience with us at Hotel J Residence!It's good to know you enjoyed your stay, your feedback is important to us and we'll do our best to try and make you more comfortable while staying with us. We certainly hope to have the opportunity to welcome you back again in the future plan.Warm Regards,

10/10 Excellent

gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

Christopher

Liked: Staff & service
Overall, reasonable for price paid. Room strangely laid out with no bedside tables, dining room unavailable after 6.30 pm and few good options nearby. Staff generally good and friendly. Location definitely a downside...long walk to central mall area and beach, especially when it's hot out there!
Stayed 1 night in Mar 2023

4/10 Poor

Sophia, Forest Hills

Stayed 2 nights in Nov 2022

10/10 Excellent

Majed, Jubail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and comfortable
Stayed 1 night in Oct 2022

10/10 Excellent

Majed, Jubail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and comfortable
Stayed 1 night in Oct 2022

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stated here as part or Thailand Pass’ Test and Go program. Nice hotel for my quarantine while I wait for my negative test!
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at this property. Was a bit away from the action of Walking Street, etc. But free shuttle provided so worked out okay.
Stayed 5 nights in Mar 2020
Response from ANGIE on 18 Mar 2020
Thank you for share your feedback that you had a great stay with us .We can't wait to see you on next vacation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location. Shopping nearby good for transportation. Nice pool area with comfortable sunbeds. OK gym. Good price would stay again.
Stayed 4 nights in Jan 2020
Response from ANGIE on 31 Jan 2020
Thanks for a lovely feedback that encourage my team to deliver an excellent hospitality services, ensuring our guests experience on 4-star service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from ANGIE on 18 Dec 2019
Thank you for your score and hope to see you back again.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from ANGIE on 4 Dec 2019
Million thank you for your score feedback.

6/10 Okay

Alan, Toronto

Travelled with group
Liked: Cleanliness, amenities
I stay in Hotel J residence couple nights, overall it's nice looking hotel, clean rooms. I had a problems with a toilet and a shower lil bit broken. Sometimes hard to comunicate with a staff but they are very polite. I stay before in a better places that's why for me was ok.
Stayed 4 nights in Nov 2019
Response from ANGIE on 30 Nov 2019
Hi Alan thank you for drop your feedback I will retain staffs for English skill and immediately fix a toilet and a shower and I sorry for this issue and hope this not effect you to come back again.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
The property is located near terminal 21 shopping mall which has various cafe and restaurants. The pool was clean, staff was nice, bathroom needs an upgrade
Stayed 1 night in Nov 2019
Response from ANGIE on 26 Nov 2019
Hi Jes Thank you for your feedback wish you back home safely!

8/10 Good

Robert, Honolulu, Hawaii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were all that I would expect for the price range. Some wear in the bathroom but functioned just fine. My main dislike is the availability of the baht bus to and from beach road. It is not easy to get a bus that goes up to the hotel from the dolphin circle. They all want to turn around and continue the beach loop. And there are not to many that go the other way bringing you to the dolphin circle. I had to walk most times both day and night. The taxis and the busses looking for the private fare are willing to go up that street but the regular 10 baht service was almost non existent. Not convenient for that reason. But the place was good.
Stayed 11 nights in Oct 2019
Response from ANGIE on 6 Nov 2019
Dear Robert, We are pleased to say thank you for your recent stay. Your valued feedback most helpful for a future guest I am happy to hear that you enjoyed your stay with us. Hope to welcome you again. Warm regard, Guest Relation Manager

10/10 Excellent

Constance, South Carolina United States

Travelled with group
Liked: Cleanliness, staff & service
I loved my stay at J residence, the staff was wonderful, breakfast was much more then expected, location was great, I am from the USA, would absolutely recommend this property.
Stayed 1 night in Oct 2019
Response from ANGIE on 26 Oct 2019
Thank you Constance for wonderful feedback and we love to see you back soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Bed sheets were a bit stained with black dots but other than that it was good. Stuff knew limited English
Stayed 3 nights in Oct 2019
Response from ANGIE on 26 Oct 2019
Thank you for your stayed and share you feedback my apologize is here for any stained on bed sheet we will improve immediately and hope you will back again.

4/10 Poor

Verified traveller

Average hotel. Staffs are nice and willing to help but I think they are very inexperienced and need lots of training
Stayed 1 night in Sep 2019
Response from ANGIE on 23 Sept 2019
Dear Guest Thank you for taking the time to provide your feedback regarding your recent stay at Hotel J Residence We sincerely apologies for the inconvenience during your stay. We have shared your feedback with the senior leadership team in Front Officer Department for improvement. Please accept our sincere apologies for these shortfalls. I look forward to hearing back from you and I sincerely hope we will be able to welcome you back. If you decide to come back, please contact me directly and I will be delighted to assist with your booking. Best regards,

6/10 Okay

Darren

Disliked: Property conditions & facilities
Last min decision but was a little disappointed in hotel over all
Stayed 1 night in Aug 2019
Response from Angie on 20 Aug 2019
Dear Mr. Darren Thank you for chosen us for your stay and please accept our apologize for any shortfall of your stay or if any things I can do to make you next stay better please let's me know . Hope you will serve you for next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sound insulation low. Others are perfect.
Stayed 4 nights in Jul 2019
Response from Angie on 12 Jul 2019
Big thanks! to your score and feedback we love to see you in next future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly, pool was great. Nosie prove are low, need some new balcony door.
Stayed 1 night in Jul 2019
Response from Angie on 12 Jul 2019
Hi! Guy I like to say thank you for your stay and feedback we love to see you again.

8/10 Good

Pak Hang Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Angie on 2 Jul 2019
Thank you for your stay and share your holiday experience. Your feedback and score are much appreciated.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel with friendly staff. There are a couple of buildings. Both with outdoor swimming pools. Property is further away from the beach and main part of Pattaya than expected. 7-11 convenience store close by, as is Terminal 21 shopping arcade and Tesco Lotus store.
Stayed 5 nights in Jun 2019
Response from ANGIE on 27 Jun 2019
Thank you for your stay and share your holiday experience. Your feedback and score are much appreciated. I will share your feedback to our team to compliments .We hope to welcome you to our hotel again.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disappointed
There are 2 building and the building i was stay, was not the same in the picture. The room was not ready, after check-in the cleaner come in a few time and left the door open without tell anything and the receptionist rang to the room to check and gave information about the cable tv which so annoying. The shower in the room had not clean properly, it left a lot of finger prints on the shower head. However, the bed is comfort and the rest in the room was clean.
Stayed 1 night in Jun 2019
Response from ANGIE on 27 Jun 2019
Thank you for your feedback. I've acknowledged your comments and share to our team to retrain for service standard. we always welcome guests’ feedback to improve and understanding what guest’s needs. Hope to see you for next visit in Pattaya.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Angie on 1 Jun 2019
Thanks! a lot on you feedback.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The staff Noodle and Bee were amazing , very service oriented , willing to go beyond customer expectations , very friendly and attention to detail , I was very happy with their service
Stayed 2 nights in May 2019
Response from Angie on 18 May 2019
May I take this opportunity to thank you for your recent stay and your review are valued feedback. We hope to welcome you to our hotel again.

10/10 Excellent

JEHOSHUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Angie on 10 May 2019
Thank you for your stay and share your holiday experience. Your and score are much appreciated. .We hope to welcome you to our hotel again.

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
I will never stay here again!
This hotel caters to foreign tour groups. They bring them in by the bus loads at night. The guest and staff are extremely loud. Security was also a problem for me.
Stayed 2 nights in Apr 2019
Response from Angie on 29 Apr 2019
Dear Sir, Thank You for your valued feedback my apologies are here for shortfall of services during the stay. I've acknowledged your comments and share to our team to retrain for service standard and we always welcome guests’ feedback for us to learn improve and understanding our guest’s needs. We hope to welcome you again in Pattaya. Warm regards, Management Team

8/10 Good

Montha, 🇬🇧

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel comfortable bed staffs lovely and very helpful . Breakfast choices not very good
Stayed 6 nights in Apr 2019
Response from Angie on 25 Apr 2019
Hi Montha Thank you for your visit and feedback. we will add more menu for breakfast line.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Angie on 11 Apr 2019
Thank you for your feedback we appreciated and hope to see you on next visit.

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Angie on 5 Apr 2019
Thanks Leigh for your feedback.

8/10 Good

Rainbow, BKK

Travelled with family
Liked: Amenities, property conditions & facilities
Good location but cleanliness in room should be improved.
Stayed 1 night in Apr 2019
Response from Angie on 5 Apr 2019
Thank you for recent visit and will improve for some issue . we hope to see you again next time.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Apr 2019
Response from Angie on 5 Apr 2019
Billion Thanks for your score.

10/10 Excellent

Kanjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Angie on 3 May 2019
Thanks for your score we appreciated it.

8/10 Good

Chun seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break holiday
Stayed 2 nights in Mar 2019
Response from Angie on 27 Mar 2019
Thank you for your feedback

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Angie on 26 Mar 2019
Thank you for your feedback and score.

6/10 Okay

Chi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staffs need to learn to speak basic English and understand customers needs.
Stayed 5 nights in Feb 2019
Response from Angie on 12 Feb 2019
Thank You for your valued feedback my apologies are here for shortfall of services during the stay. I've acknowledged your comments and share to our team to retrain for service standard and we always welcome guests’ feedback for us to improve. We hope to welcome you again in Pattaya.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Lovely hotel. Very clean. Wonderful, friendly staff. Would definitely stay again.
Stayed 22 nights in Jan 2019
Response from Angie on 28 Jan 2019
Thank you for share your holiday experience.Your feedback and score are much appreciated. I will shared your feedback to our team to compliments. We hope to welcome you to our hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. Great Hotel for the price.
Stayed 15 nights in Jan 2019
Response from Angie on 24 Jan 2019
Thank you for your stay and share your experience. Your feedback and score are much appreciated. We hope to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit far from main strip,the tut tut bus ok some of the time,once we hired motorcycle it was good,you can walk,but its a long one
Stayed 12 nights in Dec 2018
Response from Angie on 14 Jan 2019
Thank you for your review and our shuttle bus available on morning till night time we hope to see you again in Pattaya.

8/10 Good

Kuma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, lovely staff, competitive price. Only small thing i dont like is the bed for me is too hard.
Stayed 2 nights in Dec 2018
Response from Angie on 13 Jan 2019
Dear Kuma Thank you for your recent visit, and we’re sorry to hear that you not comfort with the bed .I will share to our team for this issued . Please accept our sincerely apologize. Regard, Angie

10/10 Excellent

Tejas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I stayed with my wife at j Residence for four nights.The room was speacious,clean and daily service was great. The staff was very helpful and specially Angie the manger was extremely helpful and kind. I would defiantly come back and stay here.
Stayed 4 nights in Nov 2018
Response from Angie on 11 Jan 2019
Dear Mr. Tejas, Thank you for your reviews I appreciated . i can't wait to welcome you for next visit. Angie

8/10 Good

Wee Boon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was good n spacious except the bathtub has some drainage problems
Stayed 4 nights in Nov 2018
Response from Angie on 11 Jan 2019
Thank you for your stay and appreciate for your comment and I will shared your feedback to our team to compliments and make necessary improvement in the future. We hope to welcome you to our hotel again.

10/10 Excellent

GOPAL CHANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Wing Hang

It was amazing . Room is clean and friendly staff.
Stayed 3 nights in Aug 2018