Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Guelph Ontario

Staff was extremely helpful and friendly.

Posted 26-Oct-2014
Pros: Location to everything is ideal.
Cons: Needs a little paint and freshening up here and there.
Location: Very historic area great sightseeing. Bring your camera!
We were a group of 4 and the room was very adequate. The hotel is just a short walk from the train station and close to the downtown area which is very scenic. Overall a great stay.
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 20-Oct-2014 on Hotels.com
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 13-Oct-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified travellerfrom Cambridge

Very comfortable and so convenient.

Posted 13-Oct-2014
Pros: Lots of interesting choices on the restaurant menu; food was splendidly cooked and served.
Location: Convenient location with safe parking in underground park fifty metres from hotel - ticket from hotel. Tunnels beneath Town Hall are brilliant!
Our room had real character and was so relaxing to return to after visiting the town. Breakfast was simple but most enjoyable; service was friendly and helpful throughout.
3 out of 5
Recommended
by Ericfrom Newcastle Upon Tyne

Need to work on its 4th star

Posted 09-Oct-2014 on Hotels.com
Nice welcome, nice rooms. Double glazing on Aluminium frame not very effective so you are awake with first truck. Management appears to be listening to constructive comments.
2 out of 5
Recommended
for Couples
by Philippefrom EVREUX

Séjour ARRAS

Posted 04-Oct-2014 on Hotels.com
Etat général des lieux moyen, propreté de la chambre douteuse, dessus lit déchiré, draps troués, moquette tâchée, le tout indigne d'un hôtel 4 étoiles.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 21-Sep-2014 on Hotels.com
1 out of 5
Recommended
for Overnight Stay Before Destination
by Sheree Reevefrom Cambridge

Poor

Posted 19-Sep-2014 on Hotels.com
We had to be moved from our first room and second room was dirty. Not even sure bedlinen was clean. Dirty pillows, hairs in the bathroom and half empty bottles of shower gel and body lotion. Pathetic hand held shower over the bath. Revolting crispy grey towels and nowhere to sit in front of a mirror to dry hair. Disturbed at breakfast to ask our checking out details and during breakfast all we could see was the laundry! Not good at all and would NEVER go back.
4 out of 5
Recommended
for Overnight Stay Before Destination
by George 66from Hertordshire

Perfect for one night

Posted 17-Sep-2014 on Hotels.com
Apart from the breakfast it was exactly what we needed - a comfy bed, a good shower and a great location. The breakfast was a huge disappointment. I am gluten free and they had no facilities to warm through the gluten free rolls I had brought for my breakfast. My husband asked for more croissants ... they had "run out" (really? in France !?) so he had only the option of sliced white bread, there was no other bakery was available. The selection of ham/cheese was limited and the fruit bowl had, let's say, 'seen better days'. After such a great stay we really were so disappointed. we would stay again but we would NOT have breakfast there, I'd far rather go out to one of the local cafe's who would have croissants!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom East Anglia

Overnight in Arras

Posted 16-Sep-2014
Pros: Location, large room and good bathroom.
Cons: Restaurant and bar closed Sat and Sun nights - we didn't know.
Location: Plenty to see in Arras, very historic.
We stayed here on our way home - excellent location, comfortable room. Unfortunately bar and restaurant closed on Saturday night.