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Reviews of Campanile Calais

Campanile Calais
35 Rue de Maubeuge Zac du Beau Marais, Calais, Pas-de-Calais

Reviews

7.4

Good

Rating 10 - Excellent. 151 out of 715 reviews" "
Rating 8 - Good. 278 out of 715 reviews" "
Rating 6 - Okay. 176 out of 715 reviews" "
Rating 4 - Poor. 81 out of 715 reviews" "
Rating 2 - Terrible. 29 out of 715 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean budget hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Erhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicolas L., Directeur Général on 1 Apr 2024
Cher Erhan,Merci d'avoir pris le temps de nous écrire et nous vous remercions pour ce retour positif. Vos commentaires en tant que client nous permettent de nous améliorer chaque jour. Au plaisir de vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff courteous and efficient. Room and beds spotlessly clean. Good value for the money.
Stayed 1 night in Mar 2024
Response from Nicolas L., General Manager on 1 Apr 2024
Dear Anne,Thank you for taking the time to share your thoughts with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. We thank you for this positive feedback and we are delighted that our service met your expectations. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager

10/10 Excellent

Cim

Stayed 1 night in Jan 2024
Response from Nicolas L., Directeur on 30 Jan 2024
Cher client,Nous vous remercions de nous faire partager votre vision de notre hôtel. Etant dans une démarche d'amélioration constante, les avis de nos clients sont les bienvenus. Nous avons le souci de la satisfaction du client et nous sommes ravis que notre service ait répondu à vos attentes. Au plaisir de vous revoir bientôt. Cordialement, Nicolas L., Directeur

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay in room 28
Cant belive what a difference a week makes last week stayed in room 29 nice room last night stayed in room 28 , place stinking of cigarettes, unable to flush the toilet as blocked , no tv ariel so no tv , had to keep the window open all night due to smell , unable to change room as full
Stayed 1 night in Dec 2023
Response from Nicolas L., General Manager on 7 Jan 2024
Dear customer,Thank you for sharing your opinion and taking the time to write to us. Our goal is to provide complete satisfaction to our customers and we are sorry for the inconvenience you encountered during your stay. We care about the satisfaction of our guests and are sorry that your stay did not meet your expectations. Kind regards, Nicolas L., General Manager

6/10 Okay

Ian

Stayed 1 night in Dec 2023
Response from Nicolas L., Directeur Général on 7 Jan 2024
Cher Ian,Merci d'avoir partagé votre avis qui est une source d'amélioration constante. En espérant vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay
Receptionist was amazing very friendky and polite
Stayed 1 night in Dec 2023
Response from Nicolas L., General Manager on 7 Jan 2024
Dear Steven,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager

4/10 Poor

Juan

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
El mantenimiento de la propiedad,está en declive ,la relación calidad precio .no se corresponde.hay sitios de 40 y. Pocos euros en mejor estado.los trabajadores hacen lo que pueden. Si no hay otra cosa pues vale ,el sitio no es nada céntrico.,cómo protección recomiendo no andar descalzo
Stayed 1 night in Dec 2023
Response from Nicolas L., General Manager on 7 Jan 2024
Estimado Juan,Le agradecemos que haya compartido con nosotros su visión de nuestro hotel. Al estar en un proceso de mejora constante, las opiniones de nuestros clientes son bienvenidas. Nos preocupamos por la satisfacción de nuestros huéspedes y lamentamos que su estadía no haya cumplido con sus expectativas. Saludos cordiales, Nicolás L., Gerente General

8/10 Good

Bisrat

Stayed 1 night in Nov 2023
Response from Nicolas L., Directeur Général on 8 Dec 2023
Cher client,Merci d'avoir pris le temps de nous écrire et nous vous remercions pour ce retour positif. Vos commentaires en tant que client nous permettent de nous améliorer chaque jour. Au plaisir de vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

8/10 Good

Mary

Stayed 1 night in Oct 2023
Response from Nicolas L., Directeur Général on 16 Nov 2023
Chère Mary,Merci d'avoir partagé votre avis qui est une source d'amélioration constante. En espérant vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was great, very helpful. Parking was secure. We arrived late, it was dark and unfortunately there were a number of "migrants" gathering close by. They looked ready to attempt to cross the channel. I felt quite intimidated. We left early, the accommodate was great, yet again we saw groups of migrants walking back, away from the channel. It's very sad and disturbing to see these unfortunate people. I can't stress enough how helpful, clean and secure we felt at the hotel 🏩
Stayed 1 night in Oct 2023
Response from Nicolas L., General Manager on 16 Nov 2023
Dear Mike,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager

8/10 Good

Dan

Stayed 1 night in Sep 2023
Response from Nicolas L., Directeur Général on 2 Oct 2023
Cher client,Merci d'avoir partagé votre avis qui est une source d'amélioration constante. En espérant vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

6/10 Okay

Rosanne

Disliked: Property conditions & facilities
Short stay
Stayed 1 night in Sep 2023
Response from Nicolas L., General Manager on 2 Oct 2023
Dear Rosanne,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Kind regards, Nicolas L., General Manager

2/10 Terrible

Andras

Stayed 1 night in Sep 2023
Response from Nicolas L., General Manager on 2 Oct 2023
Dear Andras,We thank you for sharing your vision of our hotel with us. Being in a process of constant improvement, the opinions of our customers are welcome. We care about the satisfaction of our guests and are sorry that your stay did not meet your expectations. Kind regards, Nicolas L., General Manager

8/10 Good

Purshottam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable, plus the reception and restaurant personnel were friendly and helpful.
Stayed 1 night in Sep 2023
Response from Nicolas L., General Manager on 2 Oct 2023
Dear Customer,Thank you for taking the time to share your thoughts with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager

10/10 Excellent

Laure

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a restful night at a very resonnable price. Great to have a kettle for anytime hot drink. The same water comes out of a golden tap or an ordinary one.
Stayed 1 night in Sep 2023
Response from Nicolas L., General Manager on 2 Oct 2023
Dear Laure,Thank you for taking the time to write to us and we thank you for this positive feedback. Your comments as a customer allow us to improve every day. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is reasonable in price and quality for that price. We have used Campanile in Holland as well and tht is why we return.
Stayed 1 night in Sep 2023
Response from Nicolas L., General Manager on 15 Sept 2023
Dear David,Thank you for providing us with your comments and taking the time to write to us. We thank you for this positive feedback and we are delighted that our service met your expectations. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager

6/10 Okay

Philip

Business traveller
Getting a little tired.
Quick overnight stay, used hotel many times before, but found this room a little tired now, TV not working, bathroom needs a really good deep clean, as I went down for breakfast at 9AM some of the items that are there normally had gone but not been restocked. Would I stay again? Yes as the price is fine for a quick nights stay.
Stayed 1 night in Aug 2023
Response from Nicolas L., General Manager on 2 Sept 2023
Dear Philip,Thank you for sharing your opinion and taking the time to write to us. Our goal is to give complete satisfaction to our customers and we are sorry for the inconveniences you encountered during your stay. Hoping to see you again soon, Kind regards, Nicolas L., General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Campanile Calais.
Very pleasant and helpful staff. Previous occupants waste left in bathroom. Pillows very poor quality. Noisy people outside room throughout the night. Air conditioning didn’t work.
Stayed 1 night in Aug 2023
Response from Nicolas L., General Manager on 23 Aug 2023
Dear customer,Thank you for this positive feedback. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Our goal is to give complete satisfaction to our customers and we are sorry for the inconvenience you encountered during your stay. Your comments as a customer allow us to improve every day. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Laure

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great to have a 3 bedded bedroom. Excellent tea coffee facilties in bedroom. Option of eating on site. Clean but tired in places. Resonnably priced.
Stayed 1 night in Aug 2023
Response from Nicolas L., General Manager on 23 Aug 2023
Dear Laure,Thank you for sharing your vision of our hotel with us. Being in a process of constant improvement, the opinions of our customers are welcome. We care about customer satisfaction and are delighted that our service met your expectations. Glad to see you soon. Sincerely, Nicolas L., Director

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nicolas L., Directeur Général on 20 Aug 2023
Cher Christopher,Nous vous remercions de partager avec nous votre vision de notre hôtel. Étant dans une démarche d'amélioration constante, les avis de nos clients sont les bienvenus. Nous sommes soucieux de la satisfaction de nos clients et sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Cordialement, Nicolas L., Directeur Général

10/10 Excellent

Martin

Stayed 1 night in Aug 2023
Response from Nicolas L., Directeur Général on 20 Aug 2023
Cher Martin,Merci d'avoir pris le temps de nous écrire et nous vous remercions pour ce retour positif. Vos commentaires en tant que client nous permettent de nous améliorer chaque jour. Au plaisir de vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

10/10 Excellent

Moro

Stayed 1 night in Aug 2023
Response from Nicolas L., Directeur Général on 2 Sept 2023
Cher client,Merci d'avoir pris le temps de nous écrire et nous vous remercions pour ce retour positif. Vos commentaires en tant que client nous permettent de nous améliorer chaque jour. Au plaisir de vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

6/10 Okay

Carol

Stayed 1 night in Jul 2023
Response from Nicolas L., General Manager on 27 Jul 2023
Dear Carol,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Mike

Liked: Staff & service, property conditions & facilities
Receptionist very helpful
Stayed 1 night in Jul 2023
Response from Nicolas L., General Manager on 27 Jul 2023
Dear Mike,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the ferry. I'm back again on the 20th July (11 days) Cheers Mike
Stayed 1 night in Jul 2023
Response from Nicolas L., General Manager on 27 Jul 2023
Dear Mike,Thank you for sharing your feedback and taking the time to write to us. We thank you for this positive feedback and we are delighted that our service met your expectations. Looking forward to seeing you again soon, Sincerely, Nicolas L., General Manager

4/10 Poor

Denise Margaret

Stayed 1 night in Jun 2023
Response from Nicolas L., Directeur Général on 27 Jul 2023
Chère Denise,Nous vous remercions de partager avec nous votre vision de notre hôtel. Étant dans une démarche d'amélioration constante, les avis de nos clients sont les bienvenus. Nous sommes soucieux de la satisfaction de nos clients et sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Cordialement, Nicolas L., Directeur Général

6/10 Okay

BRIAN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nicolas L., General Manager on 27 Jul 2023
Dear Brian,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Nicolas L., Directeur Général on 1 Jul 2023
Cher Michael,Merci de nous avoir fait part de vos commentaires et d'avoir pris le temps de nous écrire. Nous vous remercions pour ce retour positif et nous sommes ravis que notre service ait répondu à vos attentes. Au plaisir de vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for Euro Tunnel
We had our two dogs with us snd they were welcomed. We requested a ground floor room and were given it. Our only problem was the parking. There is free parking but they are making 4 spaces for electric cars in a parking area that is not that big. We were allowed to park in one of these spaces as the electric spaces not working yet. When they are it will be very difficult to find a place to park. Dogs cost 5 euros each which is reasonable.
Stayed 1 night in Jun 2023
Response from Nicolas L., General Manager on 1 Jul 2023
Dear Caroline,Thank you for sharing your vision of our hotel with us. Being in a process of constant improvement, the opinions of our customers are welcome. We care about customer satisfaction and are delighted that our service met your expectations. Glad to see you soon. Sincerely, Nicolas L., Director

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Nice and convenient for the ferry. Good food and pleasant staff.
Stayed 1 night in Jun 2023
Response from Nicolas L., General Manager on 12 Jun 2023
Dear John,Thank you for sharing your vision of our hotel with us. Being in a process of constant improvement, the opinions of our customers are welcome. We care about customer satisfaction and are delighted that our service met your expectations. Glad to see you soon. Sincerely, Nicolas L., Director

10/10 Excellent

Ruth

Stayed 1 night in May 2023
Response from Nicolas L., General Manager on 12 Jun 2023
Dear Ruth,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
It was basic and fairly comfy and not too bad for the price, rooms need a refresh but it was generally clean. Lady on reception was nice and friendly. Ok for a quick stop over.
Stayed 1 night in May 2023
Response from Nicolas L., General Manager on 12 Jun 2023
Dear Anthony,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Sincerely, Nicolas L., General Manager

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Room smelt of cigarette smoke. Basic but ok. Felt secure. Food was good
Stayed 1 night in May 2023
Response from Nicolas L., General Manager on 12 Jun 2023
Dear Paul,Thank you for sharing your opinion and for taking the time to write to us. Our goal is to give complete satisfaction to our customers and we are sorry for the inconvenience you encountered during your stay. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Philip

Stayed 1 night in May 2023
Response from Nicolas L., General Manager on 12 Jun 2023
Dear Philip,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Nicolas L., Directeur Général on 7 May 2023
Cher client,Merci d'avoir partagé votre avis qui est une source d'amélioration constante. En espérant vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello the shepherd's pie was very nice but there was no meat in the bottom only a little but apart from that it was nice
Stayed 1 night in Apr 2023
Response from Nicolas L., General Manager on 16 Apr 2023
Dear Brian,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

8/10 Good

lloyds

Stayed 1 night in Mar 2023
Response from Nicolas L., General Manager on 29 Mar 2023
Dear Lloyds,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where's the dessert buffet gone??
Stayed here many times over the years. Always guaranteed a comfortable stay. Only negative is the dessert buffet has gone!!??
Stayed 1 night in Feb 2023
Response from Nicolas L., General Manager on 29 Mar 2023
Dear Thomas,Thank you for sharing your comments and taking the time to write to us. We thank you for this positive feedback and we are delighted that our service met your expectations. Regarding the restaurant, it is true that our system has changed and we are sorry that it was not to your liking. Looking forward to seeing you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Good clean room nice easy location for ferry good price
Stayed 1 night in Feb 2023
Response from Nicolas L., General Manager on 25 Feb 2023
Dear Customer, Thank you for sharing your comments and taking the time to write to us. We thank you for this positive feedback and we are delighted that our service met your expectations. Looking forward to seeing you again soon, Sincerely

6/10 Okay

Claire

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Feb 2023
Response from Nicolas L., General Manager on 25 Feb 2023
Dear Mrs Claire, Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Sincerely

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Looks in need of some TLC from the outside but our room was warm, comfortable and clean - what else do you need! One slight negative, no quilt on our daughter’s bed, just a very thin blanket and no pillow, towel or cup to drink from.
Stayed 1 night in Feb 2023
Response from Nicolas L., General Manager on 8 Feb 2023
Dear Jennifer,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities
The food was excellent the room was adequate it's a bit updated but then you're not paying the price and the people in the hotel were first class not a problem
Response from Nicolas L., General Manager on 3 Feb 2023
Dear Brian,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Sincerely, Nicolas L., General Manager

10/10 Excellent

Brian

Stayed 1 night in Nov 2022
Response from Nicolas L., Directeur Général on 6 Jan 2023
Cher Brian,Merci d'avoir partagé votre avis et nous vous remercions pour ce retour positif. Vos commentaires en tant que client nous permettent de nous améliorer chaque jour. Au plaisir de vous revoir bientôt, Cordialement, Nicolas L., Directeur Général

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel
The hotel room was quite small but OK I suppthe staff were very pleasant and efficient I found the evening meal a little expensive Likewise the breakfirst was expensive as well both there was plenty of it So overall it wasn't too bad
Stayed 1 night in Sep 2022
Response from Nicolas L., General Manager on 2 Oct 2022
Dear Brian,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Sincerely, Nicolas L., General Manager

6/10 Okay

Sylvie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Campanile Calais
The employees were very good but the accommodations are in dire need of TLC. It would be nice if it was like the Campanile Nord Hotel in Tours that one was great! There was no chance of getting drenched by the rain when walking to the reception.
Stayed 1 night in Sep 2022
Response from Nicolas L., General Manager on 2 Oct 2022
Dear Sylvie,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Being in a process of constant improvement, the opinions of our customers are welcome. We are concerned about the satisfaction of our customers and are sorry that your stay did not meet your expectations. Sincerely, Nicolas L., General Manager

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Nicolas L., General Manager on 12 Sept 2022
Dear Sebastian,Thank you for sharing your vision of our hotel with us. Being in a process of constant improvement, the opinions of our customers are welcome. We care about customer satisfaction and are delighted that our service met your expectations. Glad to see you soon. Sincerely, Nicolas L., Director

8/10 Good

Carolyn

Stayed 1 night in Sep 2022
Response from Nicolas L., General Manager on 12 Sept 2022
Dear Carolyn,Thank you for sharing your vision of our hotel with us. Being in a process of constant improvement, the opinions of our customers are welcome. We care about customer satisfaction and are delighted that our service met your expectations. Glad to see you soon. Sincerely, Nicolas L., Director

8/10 Good

Iris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room needs makeover and more pillows
Stayed 1 night in Aug 2022
Response from Nicolas L., General Manager on 4 Sept 2022
Dear customer, Thank you for taking the time to write to us and we thank you for this positive feedback. Your comments as a customer allow us to improve every day. Looking forward to seeing you again soon, Sincerely

8/10 Good

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Great nights sleep
Stayed 1 night in Aug 2022
Response from Nicolas L., General Manager on 4 Sept 2022
Dear Mr. Anthony, Thank you for sharing your comments and taking the time to write to us. We thank you for this positive feedback and we are delighted that our service met your expectations. Looking forward to seeing you again soon, Sincerely