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Room by the pool was very noisy and not private (balcony shared with communal balcony).
Brett
Stayed 1 night in Apr 2024
Response from Aamel on 21 Apr 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the room by the pool did not meet your expectations.We understand that noise can be disruptive, especially in a poolside room. We apologize for any inconvenience this may have caused during your stay. We will review our room descriptions to ensure that future guests are aware of the shared balcony arrangement.We appreciate your feedback, as it helps us to improve our services and provide a better experience for all our guests. If there is anything else you would like to share or if there is anything we can do to make your next stay more comfortable, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Hotel and staff very nice, restaurant food was good also. The pool swim up bar was great. The only downside is hwy 34 truck noise
scott
Stayed 1 night in Apr 2024
Response from Aamel on 12 Apr 2024
Thank you for your review and for choosing to stay with us. We're delighted to hear that you found our hotel and staff very nice, enjoyed the good food in our restaurant, and had a great time at our pool swim-up bar.We understand your concern about the noise from Hwy 34 trucks. We strive to provide a peaceful and relaxing environment for all our guests, and we apologize for any inconvenience this may have caused during your stay.Your feedback is important to us, and we will continue to look for ways to improve our guests' experience. We hope to welcome you back for another enjoyable stay in the future. Thank you for your feedback!
Immaculate property, outstanding staff and service, beautiful location.
Cynthia
Stayed 7 nights in Mar 2024
Response from Aamel on 29 Mar 2024
Thank you so much for your kind words and for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed your stay with us and that our property, staff, and service met your expectations. We hope to welcome you back to Marala Hotel soon for another amazing experience!
10/10 Excellent
Brian
4 Mar 2024
Brian
Stayed 4 nights in Feb 2024
Response from Aamel on 28 Mar 2024
Thank you so much for your wonderful 5-star review on Expedia! We're delighted to hear that you had a fantastic experience at Marala Hotel. Your kind words about our hotel and staff mean a lot to us.We hope to have the pleasure of welcoming you back for another amazing stay soon.
10/10 Excellent
Phil
24 Feb 2024
Liked: Amenities
Upscale feel at an affordable price. We stayed in the family bungalow and it was nice and quiet.
Phil
Stayed 3 nights in Feb 2024
Response from Aamel on 27 Feb 2024
We really appreciate your time and consideration in leaving such an incredible review! Thank you very much for staying with us and we look forward to seeing you again in the near future!
The owner of the hotel was the best host I have ever had, the food was amazing, the drinks were perfect, my room was everything and the staff gets a 10/10 hands down. Thanks so much for everything
Alesha
Stayed 3 nights in Jan 2024
Response from Marala Hotel on 23 Feb 2024
It is not exciting to know that you enjoyed your stay and that our collaborators were helpful and helped you. We appreciate your feedback to continue improving each time.
Muchas gracias por compartir su experiencia en Marala Hotel, esperamos haya tenido una excelente experiencia esperamos verlo de nuevo en nuestro establecimiento muchas gracias
They need to accomodate all their guests in the dining room with a few more smaller tables, especially if their is a band. Arrived for dinner to see several empty tables that said "reserved" and tables for ten with three people.
Matthew
Stayed 1 night in Jan 2024
Response from Marala Hotel on 10 Jan 2024
Greetings, thank you for staying with us, we are sorry for what happened and we will try to improve the feedback you provide us.
Beautiful, luxurious, friendly and location a bit up the road from the commercial areas. Felt extremely safe. Excellent food and bar, beatiful pool, and room was amazing.
Laura
Stayed 1 night in Dec 2023
Response from Marala Hotel on 23 Dec 2023
Gracias por tu comentario, nos alegra que tu estancia haya sido una gran experiencia.
Awesome location. Facility was very clean and comfortable. Staff were fantastic. Low key location close to some awesome beaches that is a great location to unwind and have miles of beach to yourself.
Emmanuel
Stayed 2 nights in Nov 2023
Response from Marala Hotel on 24 Nov 2023
Thank you very much for your comment, we are happy that you stayed with us, we hope to see you soon
Marala is a wonderful place to relax. Everyone is amazing and helpful.
Terri
Stayed 2 nights in Sep 2023
Response from Reception on 29 Sept 2023
Thank you so much for taking the time to leave such a work review. We are very pleased to hear you enjoyed your stay and look forward to having you back again sometime so!
We saw the resort on our way south. It looked interesting so we checked it out online. We drove back to the and booked one of the last available room. The whole resort has been expanded and renovated. It has an infinity pool overlooking the ocean with a full-service poolside bar. The restaurant serves a wide variety of food with an excellent selection of seafood. Dinner is served inside with excellent views or on an elevated deck designed to take full advantage of the sunset. Service was enthusiastic and professional. We couldn't be happier with our choice.
Toby
Stayed 1 night in Aug 2023
Response from Marala Hotel on 18 Aug 2023
Thank you very much for such a nice comment, it is important to know how our guests had a good time. We hope to see you soon with Us so that you can enjoy Marala a little more. Pura vida!..
The place is amazing clean and very professional you can not beat the value especially in Costa Rica . Recommend 100 percent
Paul
Stayed 1 night in Aug 2023
Response from Marala Hotel on 10 Aug 2023
Thank you very much for your comment, we are glad to know that everything was to your liking, we hope you enjoyed this time. Thank you for choosing Marala.
I had a great time at the Marala hotel. The property is beautiful, and the staff was so helpful and friendly. They made our stay in Costa Rica so much fun. I would definitely recommend and come visit again.
Vanessa
Stayed 4 nights in Jul 2023
Response from Marala Hotel on 3 Aug 2023
Thank you for your comment, we are very happy to know that your stay in Marala was one to remember, we hope to see you soon. Thank you for choosing Marala!
Hotel Staff was particularly nice. Ashley at the front desk was very accommodating. Restaurant food was good. Bedroom was comfortable. Ocean view spectacular. A little noise issue the 1st night because our room was close to the live entertainment. Overall happy stay.
Stephen
Stayed 2 nights in Jul 2023
Response from Marala Hotel on 25 Jul 2023
Thank you for your comment, it is very important for us to know about your stay in Marala, we hope to see you soon and that the experience is much better than it was. Thank you for choosing Marala.
What a wonderful hotel. People are extremely nice and will make sure you are happy. Food is great and bar has everything you may need. It was so nice that we did not leave the hotel for three days. We are definitely coming back. Can’t get better than this in the area. Make the booking and you won’t regret for a second. Happy memories!!
Supriya
Stayed 2 nights in Jul 2023
Response from Marala Hotel on 22 Jul 2023
Thank you for taking the time to make this comment. We are glad to hear that everything turned out well and nice for you during your stay. We hope you visit us soon and that everything is better. Thank you for choosing Marala.
The staff and everyone were all amazing. They made us feel welcomed. The owner and staff at the front desk as well as the restaurant staff were all welcoming. Very pleased with the service and definitely recommend to anyone looking to stay at the Marala !
Maliha
Stayed 5 nights in Jul 2023
Response from Marala Hotel on 22 Jul 2023
Thank you very much for your comment, we are glad to know that Marala gave you a nice experience, we hope to have you back with us soon, thank you for choosing Marala.
We had a fantastic time at the new Marala Hotel . The location is perfect as it is close enough to San Jose and Manual Antonio Park .
The room we booked wasn’t ready yet and the owner Aamel upgraded us to and amazing room with Stunning ocean views .They also have a restaurant on site with a skillful Chef and don’t miss out Happy Hour at the pool bar . We highly recommend this hotel and would definitely come back to stay here again .
Marcel
Stayed 2 nights in May 2023
Response from Hotel Marala on 24 May 2023
We would like to take this opportunity to thank you greatly for your feedback regarding your stay! We truly value your experience at the Marala Hotel, and appreciate your time invested in sharing this experience.
El Hotel está muy bonito, limpio, buen diseño de habitaciones con mucha amplitud, balcón y baño amplio.
La atención del personal es excelente y la comida fue todo un éxito.
Gonzalo
Stayed 2 nights in May 2023
Response from Hotel Marala on 12 May 2023
Agradecemos tus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos. Fue un placer tenerlos por aquí, gracias por elegir a Marala Hotel , Esperamos verlos pronto.
Thank you for taking the time to rate us, it is very important for us to know your experience. You help us grow and improve, we hope to have you back soon!
This property is a gem! A true boutique hotel with attention to detail! Staff were amazingly welcoming and helpful. The hotel (and our room) was smartly decorated with nice finishes. Overall, lovely design. Pool area is amazing! I wish we used it more!! Loved our stay and can’t wait to come back again!
Crystal
Stayed 2 nights in Mar 2023
Response from Hotel Marala on 16 Mar 2023
We are happy to hear you like our facilities, Thank you so much for taking the time to leave us feedback. It makes us proud that our customers needs are catered to the best of our ability. We hope to see you soon.
10/10 Excellent
Jan
11 Mar 2023
Jan
Stayed 1 night in Mar 2023
Response from Hotel Marala on 2 Apr 2023
Thank you very much for your rating.It was a pleasure hosting you.
This place is definitely worth visiting and staying at. Pool was clean and close. Swim up bar for drinks. Food was excellent from the restaurant.
Dwayne
Stayed 2 nights in Feb 2023
Response from Hotel Marala on 1 Mar 2023
Hello, Dwayne We hope you are well, thank you for choosing our hotel and for taking the time to write us a review. Were so glad to hear you enjoyed the stay. We are looking forward to welcome you back to our hotel.
Thank you so much for your wonderful 5 out of 5 review! We're thrilled to hear that you enjoyed your stay with us at Marala Hotel. Your kind words about our property and services mean a lot to us and inspire our team to continue providing exceptional experiences for our guests.We look forward to welcoming you back in the future!
El personal es sumamente amable, la comida deliciosa!!
Excelente la atención de Cruz!!
Lucy
Stayed 2 nights in Mar 2024
Response from Aamel on 18 Mar 2024
¡Gracias por tu amable reseña! Nos alegra saber que disfrutaste de nuestra comida y que nuestro personal, especialmente Cruz, pudo brindarte una excelente atención. Esperamos verte pronto de nuevo en nuestro hotel. ¡Saludos cordiales!
Exc hotel, muy atentos y el dueño súper buena gente
Joshua
Stayed 1 night in Feb 2024
Response from Marala Hotel on 23 Feb 2024
Muchas gracias, por su comentario y el poder compartir su experiencia de lo que fue hospedarse en nuestro establecimiento deseamos poder verlos pronto en nuestro establecimiento nuevamente saludos Marala Hotel.
Hotel moderno com piscina e atendimento marcantes!
Hotel novo e ótima opçao a 1h45 da capital para quem está indo ao pacífico!Funcionários gentis e eficientes como Cruz da recepçao, as queridas Skarlate e Tracy do bar da piscina e Alexandra do café! Drinks de boas vindas muito bem feitos e piscina com borda infinita e aquecida com visual lindo para o mar e um espetáculo do por do sol! Comidas saborosas desde aperitivos ao jantar! Dia de sexta, fomos brindadas com show ao vivo por duas artistas muito boas! Decoraçao moderna e bonita do hotel!
Ana Claudia
Stayed 1 night in Jan 2024
Response from Marala Hotel on 10 Jan 2024
We appreciate that you tell us about your experience of what it is like to stay at our hotel and we are excited to know that our staff was able to help you and was helpful as well as that you liked the facilities.