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Reviews of Mercure Paris Opéra Faubourg Montmartre

Mercure Paris Opéra Faubourg Montmartre
5 Rue De Montyon, Paris, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 240 out of 942 reviews" "
Rating 8 - Good. 459 out of 942 reviews" "
Rating 6 - Okay. 167 out of 942 reviews" "
Rating 4 - Poor. 53 out of 942 reviews" "
Rating 2 - Terrible. 23 out of 942 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Liked: Cleanliness
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good location, accommodating staff and good breakfast. An excellent choice for a quick trip to Paris.
Stayed 1 night in Oct 2021

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were quite small.
Stayed 3 nights in Oct 2021

4/10 Poor

Daniel

Disliked: Staff & service
Stayed 5 nights in Sep 2021

8/10 Good

Estelle

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Friendly staff and good location
The staff is super friendly and helpful Really well located near lots of restaurants The elevator was only working from the 1st floor, it was a bit inconvenient with our big suitcases but the staff helped us (although they shouldn’t have to carry clients suitcases!) The room was clean and a decent size but a bit dark. The A/C was making a loud noise waking us up many times in the night. Overall we enjoyed our stay and we are satisfied as we got a good deal.
Stayed 4 nights in Jul 2021

8/10 Good

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was a nice hotel, the breakfast was good. They didn’t have any travel adapters as advised which was disappointing but that a side it was a good stay. Convenient for being near Gare du Nord.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Sou Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, close to Metro. Friendly staff. Breakfast ok, a bit pricey and limited space which makes it feels very cramped and hectic. Temperature in the hotel was absolutely boiling; very uncomfortable. Thankfully my room has a tiny balcony, which meant I could sleep with the door open (at the end of November!!) Turning the heating off didn’t affect things at all.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The hotel is very conveniently situated. Check-in was quick and efficient. Cleanliness in the room was excellent and the cleaning staff were very friendly. The breakfast selection was excellent - cooked food was hot and a wide range of cheese, ham etc. Staff in the breakfast room varied - the man was very pleasant and smiling but the lady assistant was, quite frankly, very irritating. She was not friendly and welcoming and seemed to do nothing but hover round us giving us instructions....don't sit here, sit there....don't turn the toaster up...don't turn the water up to get it to boiling point for the eggs...and here continual moving between the tables was quite frankly annoying. I think she spoilt the start to our day a bit. All other staff were friendly and helpful. I would have like a little more light in the room - with the curtains closed, it was a little too dark.
Stayed 3 nights in Nov 2019
Response from Laetitia NIVET - Hotel Manager on 15 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Faubourg Montmartre. I am sorry that your experience did not meet your expectations; especially about the waitress at breakfast. Be sure we will take the appropriate measure in order this may not happen anymore. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laëtitia NIVET

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Great location, very clean very easy to get to from the airport, one train and a short walk, definitely would stay there again next time I’m in Paris
Stayed 2 nights in Nov 2019
Response from Laetitia NIVET - Hotel Manager on 15 Nov 2019
Thanks a lot !

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our assigned Room has faulty AC and was terribly hot but the manager gave us complimentary breakfast for the duration of out stay. Room was spacious
Stayed 3 nights in Oct 2019
Response from Laetitia NIVET - Hotel Manager on 7 Nov 2019
Dear Sir I am sorry about your experience regarding the temperature in your room. Anyway, in Novembre, it is difficult to expect to get air conditionning. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a room upgrade with a balcony which was great
Stayed 2 nights in Oct 2019
Response from Laetitia NIVET - Hotel Manager on 15 Nov 2019
Dear guest, We are very pleased you appreciated the rooms with balony with a view on Folies Bergère. Hope to see you soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant experience
A lovely room, with balcony overlooking the Folies Bergère. We were surprised at the size of the room as, unusually for Paris, the room and bathroom were spacious as well as modern. It was a comfortable room with tea and coffee making facilities. I found the bed a bit on the firm side but my only real quibble was that the mattress was covered by a plastic sheet. I know that it is for hygiene reasons but it makes for an uncomfortable and hot experience. For me, it makes sleeping difficult as I overheat. However, it is difficult to find a hotel where plastic under sheets are not the norm and if the room is warm it is possible to sleep on top of the duvet. Breakfast, which is included in the cost, was lovely, plenty of choice with full size croissants, freshly squeezed orange juice and cooked breakfast option, far superior to breakfasts in other hotels nearby where we have paid extra for a poor breakfast. The breakfast room is large and, despite the fact that each morning there were coach parties in the hotel, we were always able to find a table. Staff were welcoming, friendly and helpful no matter how busy they were, from reception staff to the staff in the breakfast room who kept tables cleared and food restocked while dealing with some quite demanding guests. We have stayed in several hotels in the area and this is definitely the best we have experienced. We will happily return there on our next visit to Paris.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location, close to shops, restaurants and the Metro.
Stayed 5 nights in Aug 2019
Response from Laetitia NIVET - Hotel Manager on 3 Sept 2019
Thanks you for your appreciations. Hope to see you next time you come to Paris.

6/10 Okay

George

Travelled with family
Liked: Cleanliness, room comfort
6 days in Paris
When we arrived we were offered a free upgrade to a room with a terrace. Overall the hotel was good and clean, although housekeeping did forget a couple of times to resupply tea & coffee and toilet rolls.
View from the terrace
Stayed 6 nights in Aug 2019
Response from Laetitia NIVET - Hotel Manager on 3 Sept 2019
Dear George Thank you for your comment. I am sorry for the problem of housekeeping you have mentionned. We will take into account your remark in order to improve our service. Best regards Laetitia NIVET

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

6/10 Okay

Samanta

Liked: Cleanliness
Disliked: Staff & service
Not a great experience!
We stayed for 3 nights and it was not a bad place to explore Paris. The rooms were ok, very small and probably what you would expect. Unfortunately, though they only had one staff member for check-in and check-out so the wait could be quite long. Also even though we requested it our membership number was not added to our booking. Additionally, it has now been 3 weeks and we still haven't received our deposit back. As we are overseas we don't have access to call them, but I would have figured at most it should take no more than 2 weeks to come back. Please return our money, it is not ideal having your money locked for that long while on holidays!
Stayed 2 nights in Jul 2019
Response from Laetitia NIVET - Hotel Manager on 3 Sept 2019
Dear Samanta Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Faubourg Montmartre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As per your membership program, you cannot earn points with Le Club membership program when you reserve with other internet sites. Concerning the authorization on your credit card, this one is normally cancelled after your stay. I am sorry if a mistake has occured. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The most disappointing thing for me was the size of the room. There was no place to keep my luggage. I had to adjust the bed to make room for it. Even the bathroom was too compact. There wasn't much amenities-wise as well; the hairdryer was an outdated one, there were no power points in the bathroom and they gave plastic cups for coffees. Also on the last day, there was water clogging in the bathroom. The lift was small in size and probably can take a maximum of 2 people. The only good thing about the hotel is the location - public transportation was easily accessible and had many good restaurants nearby.
Stayed 3 nights in Aug 2019
Response from Laetitia NIVET - Hotel Manager on 3 Sept 2019
Dear Sir, Thanks for your comment. In Paris, and specially in typical hotels of the city center, rooms may be smaller than in standard products. This is the same for lifts than can hold 4 people maximum. I hope anyway you appreciated the art deco style of our establishment, typical of 1920s. Best regards

2/10 Terrible

Kathie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rooms were unbelievably small even for European rooms. Pretty seedy neighborhood with people yelling at each other and lots of homeless people on the sidewalks. Hotel also had very thin walls and very hard beds. Don’t recommend
Stayed 3 nights in Aug 2019
Response from Laetitia NIVET - Hotel Manager on 15 Aug 2019
Dear Kathie Thank you for taking time o leave some comments after your stay in our hotels. Rooms may be smaller in typical parisian hotels of the city center than in standard and modern hotels. Anyway, for your further stay, do not hesitate to reserve Superior or Privilege rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean and modern. The hotel was in a good location. Breakfast was nice too.
Stayed 3 nights in Aug 2019

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great neighborhood!
Great hotel, a bit noisy at night but otherwise wonderful, breakfast is terrific and the service was fantastic!
Stayed 2 nights in Jul 2019
Response from Laetitia NIVET - Hotel Manager on 15 Aug 2019
Dear Ian, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

6/10 Okay

piyush

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok
In the price it is not worth room very small
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great refurbishment, modern decor. Experienced water outage that took some time to resolve
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms are tiny and walls are paper thin. It’s not a lively place to enjoy the bar, etc. Location was great.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Location is very good. I had no bad experience
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locations of this hotel is great. We walked to every major site. Room was very clean and spacious, tasty breakfast and the staff was brilliant!
Stayed 3 nights in May 2019
Response from Laetitia NIVET, directrice on 5 Jun 2019
Thanks a lot !

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good choice if you want to stay in the very busy Faubourg Monmrtre area. Rooms small (no closet) but clean and quiet. Staff very accommodating.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me the breakfast menú The check in and att in reception.
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
This hotel cannot be 4 star. Very small rooms, pictures in expedia are not realatics.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had stayed in this hotel for three nights. I was happy for the location and cleanses for the room. However I got stolen the money at 1,000 EUR from my wallet because I mistakenly forgot to bring my wallet from the room during I took breakfast in the hotel. I realized this accident after I left the hotel. I know it's impossible to get back money but I will recommend you to check who is the cleaner for the room 601 on 30th and 31st March. I think you can also check a surveillance camera.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival to hotel friendly staff welcomed us. Check in time at reception area was not quite long. Overall the hotel gives you good feeling that all details have been taken to consideration to a great extent.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very attentive. Location was great. Breakfast was amazing.
Stayed 2 nights in Mar 2019
Response from Laetitia NIVET - Hotel Manager on 29 Apr 2019
Thank you for your comment

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing. And, it is true what the other reviewers said - the staff is UNBELIEVABLY nice and helpful. It was really noticeable. I really haven't stayed at a hotel like this in this price range in Paris in the 6 years that I have been going regularly for short work trips. Really nice place.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Free nespresso coffe in hall lobby. Sightseeing trip for 3 days so just needed a clean comfy bed and shower and this more than hit the mark.
Stayed 2 nights in Mar 2019
Response from Laetitia NIVET - Hotel Manager on 28 Mar 2019
We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Faubourg Montmartre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location is not very central but there is still lots of shops, food and dessert places a minute walk away from the hotel. It was clean and pleasant looking but I did expect a little more from a 4 star hotel. The toilet was tiny and there was a problem with the flush, the shower also leaked but all in all it is a good hotel. The worst part has to be the drunk who lived outside the hotel, constantly shouting to himself and weting himself in the street really was a put off as you have to walk past him every time you leave the hotel and the stench of urine is unbearable.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and easily located in the centre of Paris. The staff were friendly and helpful. Room was a little small but was made up with a general positive stay.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room is very dusty and had rashes from sleeping in the bed. Stayed in the same room for 4 nights, they rotated the sheets and it just didn't feel clean
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
poor breakfast facility and very noisy, lift always a long wait times, room often noisy
Stayed 11 nights in Dec 2018
Response from Laetitia NIVET - Hotel Manager on 25 Jan 2019
Thank you for taking the time to tell us about your experience at the Caesar Park Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Caesar Park, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, small but impeccably clean room, perfect location. Great place, would definitely stay again!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in Opera area with lots of restaurants and shops nearby. Check in delayed due to problem with machine creating door keys but offered drinks. Iron & ironing board available from front desk. Bedrooms larger than expected for central Paris. Bathroom (with a bath) was a good size. Also had a small balcony.
Stayed 2 nights in Dec 2018

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dan.n.vals. holiday.
A good hotel,nice staff.didnt like the small lift.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfect for a short stay. It is clean, modern, and chic -- and very close to many bars and restaurants.
Stayed 1 night in Sep 2018
Response from Laetitia NIVET - Hotel Manager on 17 Sept 2018
Thanks a lot !