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Reviews of ibis Styles Paris Massena Olympiades

3 out of 5
ibis Styles Paris Massena Olympiades
82-84 Rue Regnault, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 225 out of 704 reviews" "
Rating 8 - Good. 340 out of 704 reviews" "
Rating 6 - Okay. 94 out of 704 reviews" "
Rating 4 - Poor. 32 out of 704 reviews" "
Rating 2 - Terrible. 13 out of 704 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicja on 4 Feb 2024
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alicja

10/10 Excellent

Matlho Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Alicja on 4 Feb 2024
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alicja

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended. Dirty and poorly managed.
Dirty rooms with clear maintenance issues. Unfriendly staff and terrible management. We don't recommend for families, or anyone for that matter.
Stayed 2 nights in Oct 2023
Response from Alicja on 18 Oct 2023
Dear customer, We thank you for taking the time to write to us following your stay at ibis Styles Paris Masséna Olympiades. We are sorry that our services and services did not meet your expectations. Regards, Alicja

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Bad value for money, terrible staff and not well maintained. I'll never come back and recommend others avoid as well.
Stayed 3 nights in Oct 2023
Response from JESS on 16 Oct 2023
Dear guest , Thank you for your feedback. Can you please tell us more about experience.Waiting for your answer, Best regards, Jess

10/10 Excellent

Philip, Wolverhampton

Stayed 3 nights in Jul 2023
Response from Alicja on 24 Jul 2023
Bonjour, Nous vous remercions de votre commentaire suite à votre séjour dans notre hotel. Nous espérons vous revoir bientôt. Cordialement,

6/10 Okay

Vaibhav

Business traveller
Liked: Cleanliness, property conditions & facilities
Small room, limited breakfast spread and poor service
Stayed 3 nights in May 2023
Response from Alicja on 30 May 2023
Dear guest, Thank you for taking the time to leave us a comment following your stay at IBIS STYLES MASSENA OLYMPIADES. Regards, Alicja

10/10 Excellent

Rania

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Stayed 1 night in May 2023
Response from JESS on 18 May 2023
Dear guest, Thank you for taking the time to leave us a comment following your stay at IBIS STYLES MASSENA OLYMPIADES. We are delighted that you enjoyed and hope to see you again very soon. Sincerely, Jess

10/10 Excellent

Robert S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Delight!
HIGHLY RECOMMENDED: #1. EXCELLENT LOCATION - Train from CDG, ez Tram connection, hop off after a few stops, then steps away. #2. COURTEOUS, PROFESSIONAL STAFF - I travel extensively throughout Europe. IBIS Massena staff is at the top. I have found none better! #3. SANITATION & CLEANLINESS - I am one of the few who still wears a mask everywhere. This hotel meets my high standards for sanitation and cleanliness, and far exceeds what I have experienced in certain family-run Paris hotels over the past 10 years. In my last stay at one of these hotels the policy seems to be - if you complain they fix it, if you don't they won't. Some of these hotels (not all) are actually $50/night hotels but they get away with charging $100/night for location. At IBIS Massena I get a good location (2 metro stops and bus lines) and always a clean well maintained facility. #4. BEST VALUE - There are some nice and more than some, not so nice sole proprietor hotels in Paris with nightly rates equal to and higher than IBIS Massena, before the cost of breakfast. I have spent btw 25 & 30 nights at IBIS Massena in 2022 and will likely spend even more in 2023. #5. AREAS FOR IMPROVEMENT - NONE! I am ABSOLUTELY DELIGHTED with this hotel and the staff.
Stayed 3 nights in Dec 2022
Response from Alicja on 5 Jan 2023
Dear Robert,We very much appreciate your comments regarding your stay at the ibis Styles Paris Masséna Olympiades. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Alicja

8/10 Good

Magali Kimmai

Stayed 3 nights in Nov 2022
Response from JESS on 27 Nov 2022
Cher client, Merci d'avoir pris le temps de nous laisser un commentaire suite à votre séjour dans de notre hôtel! Nous sommes ravis que vou ayez apprécié et nous espérons vous revoir très bientôt. Sincèrement,

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good breakfast buffet.
Stayed 3 nights in Sep 2022
Response from All Staff on 16 Sept 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Jann-Lennart

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist didn't even say hello upon arrival. The room seems old and musty. The AC has tinfoil in it and is very noisy. The bothroom and ceiling below the AC show mold stains and the floor wasn't clean either.
Stayed 1 night in Aug 2022
Response from Rosy on 2 Sept 2022
Dear Guest,I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.However, I would be surprised if our receptionist did not say "Hello" upon you arrival.We only receive feedback about our reception service.It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

chi keung dino

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room small bathroom only have 1 torwer
Stayed 3 nights in Aug 2022
Response from JESS on 10 Aug 2022
Dear guest, Thank you for taking the time to leave us a comment after your stay. we are sorry that your experience did not meet your expectation.For another time, do not hesitate to contact the reception if there is something missing in your room, we will gladly give it to you. Sincerely,

10/10 Excellent

HA-LIEU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to asia supermarket It 's ok for 3 stars lwith popular Ibis hotel name
Stayed 6 nights in Jul 2022
Response from All Staff on 18 Jul 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from La réception on 20 Jun 2022
Bonjour, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

10/10 Excellent

Lizet

Stayed 3 nights in May 2022
Response from La réception on 27 May 2022
Bonjour, Nous remercions pour votre avis positif suite à votre séjour dans notre hotel. Nous espérons vous revoir bientôt.

10/10 Excellent

Hervé

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean and quiet room. Would recommend! Breakfast was good as well.
Stayed 1 night in Nov 2021
Response from All Staff on 6 Dec 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The front desk.

10/10 Excellent

Rania

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very nice and hepful
Stayed 3 nights in Nov 2021
Response from All Staff on 22 Nov 2021
Many Thx. We hope see u agany asap. regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, especially to Metro line 14 during the transport strikes. Excellent breakfast with freshly squeezed orange juice and fresh pastries.
Stayed 4 nights in Jan 2020
Response from Jessy on 21 Jan 2020
Dear Guest, thank you to chose our hotel for your stay in Paris. We hope to welcome you soon. Sincerely,

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Jessy on 19 Dec 2019
Bonjour, Un grand merci pour cette superbe note, Au plaisir de vous recevoir.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Jessy on 2 Nov 2019
Bonsoir, Merci pour ce retour positif, Excellente soirée,

8/10 Good

gopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
small but clean rooms.warm welcome by staff.English speaking.
Stayed 2 nights in Oct 2019
Response from Jessy on 31 Oct 2019
Good evening, Thank you for the warm comment. We appreciate,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2019
Response from Jessy on 2 Nov 2019
Bonsoir, Merci pour ce retour positif, Excellente soirée,

10/10 Excellent

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Jessy on 2 Oct 2019
Bonjour, Merci pour ce commentaire, Au plaisir de vous lire,

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Jessy on 2 Oct 2019
Bonjour, Merci pour votre commentaire,

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Super-nice staff. Rooms are quite compact, but comfortable enough. Good stable wifi in room. Free coffee/tea in the lobby (but not in the room). Basic breakfast included in the room rate. No other dining on site, but you can buy drinks and snacks. The area is not the prettiest in Paris, but you are in walking distance of some really good restaurants and cafes. Good local bus connections.
Stayed 4 nights in Sep 2019
Response from Jessy on 16 Sept 2019
hello, thank you for your positive message. We are delighted to have made your stay a good one.

8/10 Good

Helen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice staff, walking distance to subway line 14 transfer to other train to see all sightseeing.
Stayed 4 nights in Sep 2019
Response from Jessy on 11 Sept 2019
Hello, Thank you for taking the time to leave your opinion. This is important for us. Good continuation, Jessy

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place with breakfast. Walking distant to local eatery. Will definitely stay there again.
Stayed 1 night in Aug 2019
Response from Jessy on 21 Aug 2019
Good morning Jennifer, Thank you very much for your feedback. Regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, breakfast included.
Great place to stay. Breakfast included. Local walking area.
Stayed 1 night in Aug 2019
Response from Jessy on 19 Aug 2019
Good morning, We thank you for your feedback. Regards,

4/10 Poor

Tien

Travelled with family
Disliked: Staff & service, room comfort
I’m stay 2 night for family holiday but I don’t like it . The hotel got someone smoking at 6am in the morning I call resection but they cannot fine someone next to my room, smoking smells bad from 6am to 8am but they cannot do anything
Stayed 2 nights in Jul 2019
Response from Jessy on 6 Aug 2019
Good afternoon Tien, Thank you for your feedback. We are very sorry about your stay and this situation. We wish you a nice evening,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The tv..had all french channels, where as you have english and spanish speakung visitors, also they served the same breakfast everday even saturday n sunday should be a little different...
Stayed 3 nights in Jun 2019
Response from Jessy on 26 Jun 2019
Good afternoon Johann, We thank you for your message and this great feedback. Actually we do have english channels (35 or 41). Regards,

2/10 Terrible

Patrobas

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Smaller than I expected, the bathroom needs a better finish, not seen an open floor in a hotel. The breakfast was very disappointing to say bu the list. The front desk staff were really friendly though. I left my plug in the room after check out and it cant be traced up to date even when I informed the hotel on the very day i left,
Stayed 2 nights in Jun 2019
Response from Jessy on 26 Jun 2019
Good afternoon Patrobas, Thank you for your email. We are very sorry about your feedback, actually all rooms in Paris are quiet smalls. We really hope you liked our staff, the cleaning of the room. We will check your bathroom right now. Regards,

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Jessy on 17 Jun 2019
Good afternoon, We thank you for your feed back. Regards

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Jessy on 27 May 2019
Goof afternoon, We really appreciate your comments and rate. See you another time, Jessy

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine - friendly, helpful staff, clean room wthat was comfortable. Downside was bathroom extremely small, and TV did not initially work due to dead battery. Neighborhood is a bit beat down in that section of the 13th.
Stayed 3 nights in May 2019
Response from Jessy on 14 May 2019
Dear, We very much appreciate your comments regarding your stay at the ibis Styles Paris Masséna Olympiades. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerly,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thermostat was not working but didnt bothered us !
Stayed 4 nights in May 2019
Response from Jessy on 14 May 2019
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Paris Masséna Olympiades. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerly,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Jessy on 3 May 2019
Señora, Señor, Le agradecemos sus comentarios después de su estancia en el ibis Styles Paris Masséna Olympiades. Con gran placer recibimos sus felicitaciones. Además, no dejaremos de compartir sus apreciaciones con todo nuestro equipo. Su satisfacción es la mejor recompensa para nuestro personal que trabaja día tras día para ofrecerle un servicio irreprochable. Con la esperanza de darle nuevamente la bienvenida, por favor, señora, señor, al expresar nuestros sentimientos. mejor Excelente tarde Jessy george Jefe de recepcion

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from Jessy on 15 Apr 2019
Good afternoon, We very much appreciate your comments regarding your stay at the ibis Styles Paris Masséna Olympiades. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessy George, Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great breakfast. no surprises. Perfect and a a reasonable price.
Stayed 1 night in Mar 2019
Response from Jessy on 25 Mar 2019
Good afternoon, Thank you very much for your great remark and the 10/10. We hope to see you again anytime, Have a great day !

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Hideous carpet. Indifferent Front Desk Staff.
Indifferent reception staff. Fortunately, her colleagues were nicer / courteous. Carpet had a hideous stain, that was the colour of dried blood. Informed receptionist - and showed photo: he suggested it “might be water”, and that he would take a look. No-one visited, to my knowledge. Best thing: delicious croissants.
Stayed 1 night in Mar 2019
Response from Jessy on 20 Mar 2019
Dear Madam, Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Styles Paris Masséna Olympiades. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessy George, Front office manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tea or coffee was always ready at the reception, the place was cool and quiet and just the right place for someone who like piece and a good rest. You cant say the room was spacious, the room chair was not very comfortable bottled water was supplied for only the first day, room table not all purpose but I do not blame anyone maybe this was commemorate with the charges. But generally I was happy and I would book the hotel next time.
Stayed 3 nights in Feb 2019
Response from Jessy on 20 Mar 2019
Dear Madam, Dear Sir, We very much appreciate your comments regarding your stay at the ibis Styles Paris Masséna Olympiades. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessy George, Front office manager

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Jessy on 22 Mar 2019
Dear, We thank you for taking the time to give us your opinion after your stay at ibis Styles Paris Masséna Olympiades. Excellent late afternoon, Jessy George Front Office Manager

6/10 Okay

Verified traveller

As expected
The hotel was as expected and advertised. Bathrooms could do with updating but in general the hotel was nice. Breakfast and lobby area was nice with the continental breakfast going down well. The local area wasn't great but some nice bars and restaurants around 10minute walk away
Stayed 2 nights in Dec 2018

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is fine. A bit too far from the city but public transport is 5 mins walk. The breakfast was nice. The worst of it all was the staff. They were very rude and did the minimum necessary, didn’t even lift their look from the computer screen when I was talking to them...
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed on early November, couple
+ Good breakfast, not very diverse but good quality. + Close to the subway station. + Close to a lot of asian restaurants. - Long commute to the city center - between 35 and 50 minutes. - The air condition doesn't provide fresh/cold air because during the Autumn the hotel changes the mode on the entire hotel to hot air. So the only way to get cold air or refresh the room is to open the window. Otherwise the room just gets too hot.
Stayed 2 nights in Nov 2018

8/10 Good

IDMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place for the money
We stayed there for 5 days and we had no issues with the place. Breakfast could have been a little bit better but it was good overall. The room lacks private air-con control, which was a drawback for us. The air con was blowing hot air when it was already warm outside and we couldn't adjust the temp to our needs.
Stayed 4 nights in Oct 2018
Response from GM on 15 Oct 2018
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Paris Masséna Olympiades. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, not great location, no laundry
Pleasant small hotel but the area around the hotel isn't very nice, especially at night, and it is a 10+ minute walk in several directions to transit, farther for more useful lines and the closest line (M7, Porte d'Ivry) was severely delayed (the line splits into two directions prior to that station so only half the trains go there) so it was actually fasted and easiest go elsewhere, even the 15-20 minutes to the RER C for convenient connections. There are some good restaurants (Vietnamese next door was very good), and stores (which mostly close early) are also a 10 minute walk, and the closest laundromat as well. The hotel has no laundry services!
Stayed 4 nights in Sep 2018
Response from GM on 15 Oct 2018
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Paris Masséna Olympiades. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, uncomfortable hotel
Friendly staff, dirty hotel, stains on the bedroom carpet, mould in the shower grout, stairs not cleaned. Uncomfortable bed with a very thin mattress, shower with no power, very bland breakfast.
Stayed 3 nights in Sep 2018
Response from GM on 15 Oct 2018
Dear , Thank you for taking the time to tell us about your experience at the ibis Styles Paris Masséna Olympiades. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Dunja

Compact, clean, good value in Bercy
Compact hotel in Bercy, not central but with good connections to tourist areas, convenient for concerts at Accor Hotels Arena (15-20min walk, 2 metro stops). Clean, small rooms, but efficient, very helpful English speaking staff. No frills, good value for money.
Stayed 2 nights in Sep 2018
Response from GM on 15 Oct 2018
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Paris Masséna Olympiades. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,