Dear Guest,Thank you for leaving a review regarding your stay at our hotel.About the ants in your room, we are sincerely sorry for the inconvenience. First of all, our hotel is not infested with ants. As you can see in other reviews, our Guests don't mention any infestation. You spent 4 nights in the room but never told us there were any ants. On the 5th night, when you reported it, the receptionist indeed called the Manager. He was not laughing at all about this situation as he and the Manager had been talking on the phone for a long time when you came down and about other things that were not related at all. This is a huge misunderstanding probably because they were speaking in French and you couldn’t understand.The hotel was indeed full that night. That is why we couldn't give you another room right away. This matter was reported only two times to us. There were very few ants coming from the balcony on the 5th floor. We think they were coming from the trees which are just in front of the balconies. We did put some products and we called a company to get rid of that problem.Unfortunately, when it starts to get warm after a long winter, ants start to come out. It is not a plague and ants are not dirty as some other insects. However, we take this matter very seriously and do everything so it doesn't happen again. Regarding your comment about 3 couples who would have left our hotel because of the ants problem, I can assure you that no other Guest than you left our hotel before the end of their stay for any reason whatsoever. Regarding our staff, we always have excellent feedbacks and very good rating. Usually the reviews described our staff as very friendly and very helpful. Therefore, we are very surprised by your negative comments about our receptionists.Best Regards,

Dear Aleem, Thanks a lot for the great rating that you gave us!We are looking forward to welcoming you again for your next trip in Paris. Kind regards,

Dear Carl, Thank you for taking the time to review our establishment. We are sorry to hear that Alane Hotel did not meet your expectations. However, we would have appreciated reading your impressions and recommendations in order to improve our service. We look forward to welcoming you back to Hotel Alane. Best Regards,

Dear Anis, Thank you very much for the excellent rating that you gave us and for your kind words towards our staff. We are glad to see that you liked your stay in Alane Hotel and hope to welcome you again for your next trip in Paris. Kind regards,

Dear Jessica, Thank you so much for posting such a lovely review. It was a great pleasure to have you at Hotel Alane.The team and I are greatly looking forward to accommodating you again in the near future!Kind Regards,

Dear Tiffany, Thank you for your review.Our rooms are indeed not big but their size is a standard for a hotel of our category located in the centre of Paris. We always do our best to provide clean, confortable and functional rooms for an affordable price.We are looking forward to welcoming you back at Hotel Alane!Best Regards,

Dear Wendy, Thank you for your review. As you said, we are well located! Near many transportation services and restaurants. The size of our rooms is a standard for a 3 stars hotel located in the centre of Paris.We are looking forward to welcoming you again in Paris.Kind Regards,

Dear Tomoko, We’d like to thank you for your review.We are very glad that you enjoyed your holidays in Paris and your stay at our hotel.Our staff is always happy to help our guests.We are looking forward to welcoming you again in Paris.Kind Regards,

Dear Lauren,Thank you so much for taking the time to leave us such a kind review. We are glad to read that your stay with us was convenient for you and that you appreciated our location. We would like to thank you for your kind words towards our staff. We always try our best to make our guests feel welcomed and satisfied with their stay.We hope to see you again in the near future!Kind Regards,

Dear Emmanuel, Thank you very much for your review.We are very happy that you enjoyed your stay at Hôtel Alane. Thank you also for your kind words towards our staff.We are looking forward to welcoming you back at our hotel in the near future!Kind Regards,

Dear Joshua, The whole team thanks you for the good rating that you gave us! We hope to see you again at Alane Hotel! Best Regards,

Dear Alasdair, The whole staff thanks you for the excellent rating that you gave us! We are hoping to welcome you soon again at Alane Hotel! Best Regards,

Dear Guest Thank you for taking the time to leave a comment for the hotel. The location of the hotel, in the center of Paris near Gare du Nord and Gare de l’Est, makes that sometimes there is traffic noise in the street, but our windows are double glazed, so with close windows we don’t hear any sounds from the outside. Regarding the bathroom smelt,our reception is open 24/24h, you could ask our receptionist, it’s his job to make sure that your stay is the best as it could be. We hope to see you soon in Paris! Best Regards,

Dear Meysam, The whole staff thanks you for your rating. We hope to see you soon in Paris!Best Regards,

Dear Christopher, Thank you very much for your great rating and your review.We hope to welcome you soon again! Best Regards,

Dear Fernando, Thank you very much for your great rating and your review.We hope to welcome you soon again! Best Regards,

Dear Karolyn,The entire team would like to thank you for your excellent rating of our hotel. We hope to see you soon in Paris!Best Regards,

Dear Christian, The whole team thanks you for the great rating you gave us! We hope to see you again in Paris! Best Regards,

Dear customer, The whole staff thanks you for your rating. We hope to see you soon in Paris!Best Regards,

Dear Heng, We are very happy to see that you loved your stay at Alane Hotel! We hope to see you soon! Best Regards,

Chère Rosie, Toute l’équipe de l’Hotel Alane vous remercie pour la très bonne note que vous avez attribuée à notre établissement ! Nous espérons vous revoir bientôt ! Cordialement,

Dear Etil,Thank you for leaving a review on Expedia.Our rooms are not big but their size is a standard for a hotel of our category located in the centre of Paris. Regarding the heater, as you found the first room we gave you too cold, we gave you another room the day after your arrival. We checked the heater and it seems to work properly. The temperature of the room is always between 20 to 24, which is a normal temperature. Best Regards,

Dear Alex, Alane Hotel's team thanks you a lot for the excellent rating you gave us! We are hoping to see you soon againl! Best Regards,

Dear Customer, We are glad to see that you liked your stay at Alane Hotel! We hope welcoming you soon again in our establishment!Best Regards,

Dear Joseph, Thank you for the excellent rating you gave us. As you said, we are near a metro station with some metro lines, which lead to many good places in Paris. We hope to welcome you soon again at Alane Hotel, Best Regards,

Dear Jill,Thank you very much for your excellent rating! We are happy to see that you enjoyed your stay at Hôtel Alane. As you said, there are many good restaurants nearby which are very helpful when you are tired after a long day!We hope to see you soon at Hôtel Alane!Best Regards,

Dear Dennis, Thank you so much for your kind review. We are glad to see that you liked your second stay at Alane Hotel!We hope to see you again soon! Best Regards,

Chère Omayma, Toute l'équipe vous remercie pour votre agréable commentaire ainsi que l'excellente note que vous avez attribuée à l'hôtel. Nous espérons vous revoir bientôt! Bien Cordialement,

Dear Wai Chi, We are glad to see that you liked your stay in our establishment. Thanks a lot for your kind words regarding ou staff. We are looking forward to welcome you soon in Alane Hotel! Best Regards,

Dear Christhian, Thank you very much for your great review and your kind world regarding our hotel. We'll do our best to give you the room 54 for your next trip in Paris ! Best Regards,

Dear customer, The whole staff thanks you for your rating. We hope to see you soon in Paris!Best Regards,

Dear Aurora,We would like to thank you for taking the time to share your feedbacks regarding your recent stay at Hotel Alane.Many thanks for your kind words regarding our staff. We are always on hand 24 hours of every day to assist our guests with every query! Cleanliness is one of the key points we focus on so we are glad that you highlighted it in your review.The size of our rooms is a standard for a 3 stars hotel located in the centre of Paris.Best Regards,

Dear Thandile,Thank you so much for posting such a great review about our hotel and staff. All the team is very much looking forward to welcoming you back at Hotel Alane!Kind Regards,