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Reviews of Jacana Amazon Wellness Resort

4 out of 5
Jacana Amazon Wellness Resort
Commewijnestraat 35, Paramaribo

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 146 reviews" "
Rating 8 - Good. 70 out of 146 reviews" "
Rating 6 - Okay. 24 out of 146 reviews" "
Rating 4 - Poor. 10 out of 146 reviews" "
Rating 2 - Terrible. 7 out of 146 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

John, Miami

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023

8/10 Good

Avinash

Travelled with family
Liked: Cleanliness, room comfort
Top location
Our family stay-cation was OK at Jacana. Nice and clean location , give you the outdoor vibes while you're in town The pool with waterval is amazing .
Stayed 1 night in Nov 2023

10/10 Excellent

Shagal

Liked: Cleanliness, property conditions & facilities
It was just a wonderful experience, staffs were very helpful and the room is definitely 10/10. In addition, the property is extremely clean and beautiful.

10/10 Excellent

S.

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Oct 2023

10/10 Excellent

Shane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Girendra

Liked: Cleanliness
Stayed 3 nights in Jun 2023

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Manohar

Travelled with family
Liked: Cleanliness
Stayed 1 night in Feb 2023

10/10 Excellent

Reanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was impeccable.

2/10 Terrible

Mercedes

Business traveller
Disliked: Cleanliness, amenities
I picked this property because it was advertised as a wellness resort.The property is beautiful but that’s it. I arrived at the check in desk around 4:30pm and there was only one person there to service about 12 people. So it took me about 45 mins to be serviced.The pool was very very loud and over crowded. I later learned people not staying at the hotel came to use the pool. I was given a room by the said pool and it was not peaceful at all. The room smelled bad. I was greeted by several mosquitos and I attempted to use to microwave but it sounded like it would explode. All in all don’t stay here is you’re looking for a peaceful and comfortable stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

S.

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Mar 2022

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2022
Response from AnissaRooplall on 9 Mar 2022
Dear Wilma, Thank you so much for the good rating. We’re very happy to know that you had a wonderful and relaxing stay with us. We hope to welcome you soon again. With kind regards, Jacana Amazon Wellness Resort

6/10 Okay

Rose

Travelled with partner
Liked: Property conditions & facilities
Stayed 4 nights in Jan 2022
Response from AnissaRooplall on 10 Mar 2022
Dear Rose, Thank you for posting a review. Our team’s services and amenities are designed to ensure that our guests will have the most memorable stay; we’re glad this reflected your experience. We hope to welcome you soon again. With kind regards, Jacana Amazon Wellness Resort

8/10 Good

Doreen Nicole

Liked: Cleanliness, amenities, property conditions & facilities
The property is amazing - so beautiful. I’ve stayed there multiple times. Only issue - they are not following the mask mandates. If someone is concerned about Covid, be careful.
Stayed 8 nights in Jan 2022
Response from AnissaRooplall on 9 Mar 2022
Dear Doreen, Thank you for your review. We’re very happy to know that you had a wonderful and relaxing stay with us. We would like to inform you that we have established stricter health and safety measures for all of our guests and associates .Thank you for your rating and we hope to welcome you soon again. With kind regards, Jacana Amazon Wellness Resort

10/10 Excellent

Doreen Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful tropical setting in the middle of the city.
Stayed 9 nights in Dec 2021

8/10 Good

Suenanica de

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful poolside and accommodating staff. Card machine was not working so all payment had to be in cash which was unexpected! Would have been good if they had informed guests prior to arrival. Rooms were clean, comfortable and well-equipped. Almost all staff did not have masks on which was a bit contradictory to the large sign at the entrance which mandated their use. Overall pleasant stay apart from the minor inconveniences above.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Jacana Amazon Wellness Resort October 2021 review
Very comfortable stay. Pool and patio are great outdoor spaces. Lunch/dinner menu is very limited, quality was moderate to good, but very over-priced for what you get compared to better restaurants nearby.
Stayed 5 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
I liked the staff at breakfast. They were friendly and really going to extra mile. Did not like that I had to wait longer than 30 min when I asked for clean towels. There was not always hot water out of the shower
Stayed 8 nights in Jul 2021

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
👍👍👍
My stay at the hotel was excellent. Nice and clean rooms.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
The pool is great. The room smelled terrible. The showerhead and cabin were not working well. No to little hot water from the shower. The dinner food was awefull (surf & turf). Breakfast (plate service) very bad. Will not stay again at this resort, only the pool.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Horrible customer service
Checked in earlier was told to wait till 4. Decided to take a stroll requested an earlier check in no efforts made to try to accomodate request. Stayed 1 night was scheduled to leave the hotel at 5am. Went to take a shower at 10pm evening noticed they provided no towels called many times to front desk no answer decided to talk get help no one was there . was told by the security guards no one is in office or building . no help to call
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Best resort to stay!
We had a great time.
Stayed 1 night in Mar 2021
Response from eleonora on 23 Apr 2021
Dear sir or madam, Thank you for your feedback. We appreciate it. Kind regards,

6/10 Okay

Kenny, Paramaribo

Disliked: Amenities
The staff was good,the room was small and need a upgrade.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2020

6/10 Okay

Ria

Travelled with family
The pool area is nice.the room had a smell.the bathroom was leaking and had mold on the sealing
Stayed 1 night in Jan 2020

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, amenities
Check in didn't go smooth. I paid expedia in advance for my stay and the front desk lady still presented me a bill to pay while checking in. I enjoyed the room, pool and breakfast. Check out went smooth. I would stay here again.
Stayed 1 night in Nov 2019
Response from eleonora on 23 Nov 2019
Dear ms. Shirley, Thank you for choosing Jacana Resort. We appreciate your feedback. We always strive to better our service. Kind regards,

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Eleonora on 7 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Pr, TT

Travelled with family
Liked: Amenities
Beautiful environment. Relaxing. The staff members are friendly. The manager of finance Ralph is very helpful and does his best to make guests comfortable.
Stayed 3 nights in Jul 2019
Response from Jacana Team on 15 Jul 2019
Dear Sir, Madame, Thank you so much for your feedback on our resort. Your kind comments on our staff especially Ralph, will be shared with our Team. We look forward to welcoming you back soon. Warm regards, Jacana Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean and nature environment.
Stayed 7 nights in Mar 2019
Response from Eleonora on 7 May 2019
Dear sir or madam, Thank you for staying at Jacana resort. We appreciate your feedback. Kind regards, Eleonora

8/10 Good

pr

Travelled with family
Liked: Staff & service
Check in was disappointing. The hotel claimed that Expedia did not communicate to them on the type of room booked. The check in was 20 mins.
Stayed 3 nights in Apr 2019
Response from Eleonora on 7 May 2019
Dear sir or madam, Thank you for your feedback. We apologize for the inconvenience caused during the check in. Kind regards, Eleonora Changur

10/10 Excellent

Kumar, Miramar, fla

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The landscaping is very nice, the hotel itself is great , I was really impressed, also the food was very tasty ,excellent !
Stayed 1 night in Apr 2019
Response from eleonora on 10 Apr 2019
Dear sir, Thank you for your feedback. Kind regards, Eleonora Changur

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. Clean, good food, well maintained. Only cons are location (15 minutes from everything), and daily passes available ... so pool area full of loud rambunctious children, and very load music in evenings from place next door. Given the cons, I'd definitely stay here again.
Stayed 6 nights in Jan 2019
Response from Jacana Amazon Wellness Team on 31 Jan 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your pointers well taken thank you for the feedback. The day passes are meant to give our local people a chance to also enjoy our beautiful resort, however we always monitor availability. Thank you for understanding. We are looking forward to welcoming you back Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2018
Response from Jacana Team on 29 Nov 2018
Dear Guest, Thank you for rating our resort. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from Jacana Team on 12 Nov 2018
Dear Guest, Thank you for rating our Resort. Warm regards,

8/10 Good

Osric, Guyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambiance, Staff are courtious and professional, great location, close to shopping and restaurants.
Stayed 12 nights in Oct 2018
Response from Jacana Team on 31 Oct 2018
Dear Mr.Mrs. Orsic Thank you for your kind review. We are happy to learn that you have enjoyed your stay with us and we are looking forward to welcoming you back. Warm regards,

8/10 Good

wladimir, curacao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice. Excelent Staff. The hotel is clean but there was a constant strong cesspool smell coming from the toilet.
Stayed 1 night in Oct 2018
Response from Jacana Team on 26 Oct 2018
Dear Mr. Wladimir, Thank you for your kind review of our resort and you pointer, this will be addressed. Warm regards

8/10 Good

Joe, Port of Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Jacana Team on 24 Oct 2018
Dear Mr. Joe, Thank you for rating our property. Warm regards,

6/10 Okay

Bisi, Surrey, UK.

Disliked: Staff & service, room comfort
Not a spa/wellness hotel as described.
Disappointed from the moment I walked in. No concierge to help with luggage and I had one heavy luggage I needed help with. So many things wrong with room. My phone was not working. Although was later fixed. The wardrobe in the room is just too small for two people so we left our stuff in our suitcases for the 10 day duration. Shower door would not shut properly so having a shower was a chore. I complained but gave up as I felt I had a lot to complain about. Room had a bad/stale smell. Also, the room is always left open whilst being cleaned so we always had mosquitoes to deal with. No sauna, steam room or jacuzzi in a wellness hotel. I guess I should have checked the available amenities properly before booking. Breakfast was disappointing. Food on the hot plate always cold and not a good variety. I must say though that staff at breakfast were very good and friendly. The pool area is fab with the waterfalls and we had fun playing in the pool. A bit disappointed that there was a day I sat by the pool area and not one waiter/host came to ask me if I wanted a drink. Surely this should be a no brainier.
Stayed 8 nights in Oct 2018
Response from Jacana Team on 23 Oct 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kindly contact us at the hotel. Sincerely,

8/10 Good

Gilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel gives you an exotic feeling like you are in the tropical rainforest. Real nice and quiet.
Stayed 1 night in Sep 2018
Response from Jacana Amazon Wellness Resort on 26 Sept 2018
Dear Mr/Mrs Gilly, Thank you for your kind feedback. Looking forward to welcoming you back. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Jacana Amazon Wellness Resort Team on 26 Sept 2018
Dear Guest, Thank you for rating us.

2/10 Terrible

Hazim, Guyana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Had a Reservation
Had a reservation and when i went there they told me it was over booked so they had to put me in a next hotel was very disappointed my day was wasted Please advice Hazim
Stayed 1 night in Mar 2018
Response from Jacana Amazone Wellness Resort Management on 25 Apr 2018
Dear Sir, We apologize for any inconvenience this caused. This was an error in our online systems, and we made sure and were happy that we could provide you with accommodations. We are doing everything in our power to prevent this from happening again. We do hope and look forward to welcome you on our property in the future and will make sure and exceed your expectations. Warm regards

8/10 Good

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The cuisine amazon And thé staff more than Perfect
The cuisine amazon And thé staff more than Perfect
Stayed 4 nights in Nov 2017
Response from Jacana Management on 12 Dec 2017
Thank you for your kind review. Warm regards on behalf of staff and management from Jacana Amazone Wellness Resort

8/10 Good

Alice

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Lucile

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Michaëla

Stayed 2 nights in Dec 2023

8/10 Good

Sabrina

Stayed 1 night in Jul 2023

8/10 Good

Christiane

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Destiny

Stayed 2 nights in May 2023

6/10 Okay

M.

Travelled with group
Liked: Cleanliness, amenities
Vriendelijke mensen, ruime kamers, prettig ontbijtbuffet met leuk uitzicht over het zwembad. Eieren en of pannenkoeken worden op verzoek gemaakt en zijn erg lekker.
Stayed 4 nights in Apr 2023