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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2310 W Kings Highway, Paragould, AR

Reviews

7.4

Good

Rating 10 - Excellent. 134 out of 364 reviews" "
Rating 8 - Good. 109 out of 364 reviews" "
Rating 6 - Okay. 38 out of 364 reviews" "
Rating 4 - Poor. 35 out of 364 reviews" "
Rating 2 - Terrible. 48 out of 364 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cassidy

Enjoyed the stay
Stayed 2 nights in Apr 2024
Response from Guest Relations Manager on 16 Apr 2024
Thank you so much for your business. We hope to have you back soon.

10/10 Excellent

Matthew, Arab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 Apr 2024
Thank you so much for your business. We hope to have you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Older hotel that has been bought and refurbished to a degree that is acceptable for a less expensive night stay. I felt safe. Walls seemed slightly thin when it came to sound.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 20 Feb 2024
Thank you for your business, we hope to have you back soon.

2/10 Terrible

Cathy

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 6 Feb 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We would like to know what the issue was so that we can fix the problem. We value our guest and want you to keep coming back.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be i would recommend to everyone
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 6 Feb 2024
Thank you so much for the kind words and thank you for your business.

2/10 Terrible

Belinda

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from B on 29 Jan 2024
Dear Guest, Please allow me to apologize for any inconvenience.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your reservation. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,Quality Inn & Suites

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged a smoking fee for not smoking. This is ridiculous I am pregnant and have never smoked in my life. DO NOT STAY HERE.
Stayed 1 night in Dec 2023
Response from Bethany on 19 Dec 2023
Dear Valued guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our smoking policy on your recent visit. I have shared your feedback with management to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. Kind regards,BETHANY TANNERQuality Inn & Suites

8/10 Good

Patti

Stayed 1 night in Dec 2023
Response from Bethany on 29 Dec 2023
Dear Valued Customer,Thank you for your business, and positive feedback.Rest assured we will continue to work for a better guest experience. We hope to see you again.Thank you,Quality Inn & Suites

6/10 Okay

Rick

Travelled with partner
Disliked: Amenities
No one at the desk upon arrival. We weren’t even sure if they were open because no one was around. Pool closed for maintenance with no advanced notice (we were looking forward to using it). Cost more than Expedia said and required $100 deposit which we better get back. The room is okay, but smells funky/old and the shower knob doesn’t work very well. We will not be staying here again. Paid same amount for another hotel last night in Dallas that was really nice. I will add that there were 2 professional attendants at the desk this morning and breakfast was just okay.
Stayed 1 night in Nov 2023
Response from Guest Relations Manger on 13 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with upper management to better handle these types of situations differently in the future. Thank you for your time, we hope for another opportunity to properly host you in the future.

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Friendly staff. But overall the hotel needs some TLC.
Stayed 3 nights in Oct 2023
Response from Guest Relations Manager on 2 Nov 2023
Thank you for your business.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Atmosphere
They set an atmosphere of distrust by demanding an extra 100.00 for possible damage . I will not ever stay at another of the QualyInns for that reason. The accommodation was wonderful. The atmosphere set my teeth on edge
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 2 Nov 2023
We hate to hear that you do not agree with our incidental hold policy. Most hotels these days do put a hold on your card at check-in they just don't inform you of it. Don't let this issue keep you from coming back. We do appreciate your business and hope to see you back again.

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 26 Oct 2023
Thank you for your business. We hope to see you again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 24 Oct 2023
Thank you for your business, we hope to have you back soon.

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Relaxing
It appears there has been some updating but you can tell it is an older hotel. All in all good. We would stay again.
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 24 Oct 2023
Thank you for your business. We hope to have you back soon.

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 20 Oct 2023
Thank you for your business and we hope to have you back soon.

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relations Manager on 20 Oct 2023
Thank you for your business and we hope to have you back soon.

6/10 Okay

Stephania

Business traveller
Just fine for a Night
This is really a hotel for 1 night stay, it's basic, and the lot was filled with work trucks. There was an issue with their machines on our check in. I'm watching my credit card to make sure the secondary charge falls off, and while it was clean, the smell of the cleaning agents was so strong it actually gave me a head ache. It was just fine for a night.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 13 Oct 2023
Thank you for your business. We hope to have you back.

8/10 Good

Vaskell

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 12 Oct 2023
We thank you for your business and we hope to have you back soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 9 Oct 2023
Thank you for your business. We hope to have you back soon.

2/10 Terrible

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfair unadvertised pet fee & additional deposit!
The hotel was fine. My family has chose the same hotel in the past. This stay was horrible. The hotel says they are pet friendly and gives absolutely no indication of a pet fee until after you arrive and have already paid on hotels.com. I was not able to be refunded for the hotel stay and could not stay unless I paid an additional unadvertised $70 pet fee. PLUS an additional $100 deposit. That is insane. 1 late night stay band early morning checkout cost almost $300 in a 2 maybe 3 star hotel. It would be different if the fee had been advertised to if I had the option to choose not to stay and be refunded for the night. Unfair.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 2 Oct 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pet policy on your recent visit. When you get a free moment, I would like for you to go back to hotels.coms website and if you read all the information about our hotel our pet policy is clearly stated under the Fees & Policies section. We are sorry that there was a misunderstanding, but we have to stand by our polices to help maintain order. You were offered a refund at the beginning of check-in, but it was refused. I have shared your feedback with upper Management to better handle these types of situations in the future. Your satisfaction is important to us.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paragould stay
The staff very nice. Requested handicapped room due to my grandmother needing a bigger space for walker and room was clean and spacious even had hand rails in the bathroom. The indoor pool was a little chilly but inside as well as outside the property was overall clean and well kept.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 26 Sept 2023
Thank you so much for your kind words. We take pride in our hotel. We strive to make sure every guest has an exponential experience during each and every stay. Thank you for your business. We hope to have you back soon.

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 19 Sept 2023
We would like to know what the issue was with your recent visit. So can do our best to avoid the problem in the future.

10/10 Excellent

Kamran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest Stay
hotel was super clean smells very nice. all room and bathroom looks new and no spot of dirty. staf was courteous friendly and rapid response if need any help.
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on 12 Sept 2023
Thank you so much for the kind words. We take pride in our hotel so we do everything we can to take care of the place so our guests can have an enjoyable stay each and every time.

10/10 Excellent

Jesse

Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 19 Sept 2023
Thank you for your business we hope to see you back soon.

8/10 Good

Laura, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but cobweb near the ceiling.
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 29 Aug 2023
Thank you so much for your review. We will definitely take care of the cobweb issue. Thank you for letting us know and thank you for your business. We hope to have you back soon.

6/10 Okay

Doug

Travelled with family
Liked: Staff & service, room comfort
Razorback
First trip to Arkansas. Visiting my son as he starts his new job in Paragould. My trip was a total cold call..I knew nothing about the area. As for the hotel stay. Room was big and the bed was comfortable. Room was very dusty on arrival, but once I let the staff know, it was quickly cleaned. Slept good all three nights. Morning breakfast and coffee was average, no complaints. Pool was OK, no complaints. Fitness room was one of the worst I've ever been in. Tiny, limited machine use & the dumbbells only went up to 15 pounds. On my next visit, I may stay at Quality Inn, very convenient location for my visit. Staff was friendly. Solid 7 is my rating out of 10.
Stayed 3 nights in Aug 2023
Response from Guest Relations Manager on 18 Aug 2023
Thank you for taking the time to fill out our survey. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for your business. We hope to have you back soon.

10/10 Excellent

sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean. Staff was extremely friendly
Stayed 3 nights in Aug 2023
Response from Guest Relations Manager on 14 Aug 2023
Thank you for your business. We hope to have you back soon.

2/10 Terrible

Joshua

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property seemed nice at check in pool area was ok staff check in was kinda rude a nosey price changed at check in from what site said was up by 20 something stayed two nights kids got ate up with bed bugs after complaining they just moved are room down 3 doors had to go to store and buy bags to put all our laundry in so not to contaminated the car also forgot something of the kids when switching rooms at 2 am went back to get it before check out and was refused to be let back in room to get belongings didn't even get an apology from the manager worst trip ever having to take my daughter home covered in bite and explain to my ex why her clothes are bagged like that an were here bites came from
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 11 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Your feedback about your stay is important to us. We do apologize about your recent experience you had during your last stay with us. Rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Tricia

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Housekeeping needs some work but overall ok
At first glance the room was awesome. However, there were dead roaches beside the bed, a shirt behind the chair and a spider got in my granddaughters hair at the pool. The pool was supposed to open at 9am and after going to the front desk 3 times asking about it we were finally able to get in it at 935am. The breakfast buffet is by far the best of any hotel we have stayed at.
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 11 Aug 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of our rooms. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

David A

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 31 Jul 2023
Thank you for your business. We hope to have you back soon.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst waste of money ever
Person at the counter when I first checked in was high the lady the next day told me I’d be in the same room then when I got back to my room it was stripped nothing put back wrinkled sheets and pillow cases shower curtain laid on the chair trash still in the room no new towels we had to make our own bed and then when I went to check out they already knew nothing was done before I could tell them what happened
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 25 Jul 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your recent visit. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Once again we do apologize we must of had a miscommunication between our frontdesk and housekeeping. Do give us another chance to show you that we can provide a superior experience for each and every guest.

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 25 Jul 2023
Thank you for your business we hope to have you back soon.

10/10 Excellent

CATHERINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 25 Jul 2023
Thank you for you business we hope to have you back soon.

4/10 Poor

Jessica

Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 21 Jul 2023
I apologize that we did not meet your expectations during your recent visit with us. Please let us know what we can do in the future to make sure each of our guest has an enjoyable stay.

8/10 Good

Gaylon

Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 21 Jul 2023
Thank you for our business. We hope to have you back soon.

10/10 Excellent

Vonnie

Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 11 Aug 2023
Thank you for your business. We hope to have you back soon.

10/10 Excellent

Jana

Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 21 Jul 2023
Thank for you business.

8/10 Good

Amanda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice stay.
Stay was nice. There was a child’s baseball team staying in the hotel and the children ran through the halls knocking on doors. Also the children were allowed to come to breakfast without supervision and that made guests uncomfortable because the crowed in large groups around the waffle maker making it difficult to get breakfast. My children actually found an open, nearly full beer bottle left in the room. It was in the window sill. Other than those few issues the room was nice and cool and seemed otherwise clean. The staff was very pleasant.
Stayed 1 night in Jul 2023
Response from Guest Relations Manger on 3 Jul 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your recent stay at our hotel. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

galine

Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on 3 Jul 2023
Thanks for your business. We hope to have you back soon.

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on 3 Jul 2023
Thanks for your business. We hope to have you back soon.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Friendly staff that wanted to accommodate me. I got the room that I wanted.
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 27 Jun 2023
Thank you for your business. We hope to have you back soon.

6/10 Okay

Stacy

Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on 27 Jun 2023
Thank you for your business.

10/10 Excellent

Robert

Stayed 4 nights in Jun 2023
Response from Guest Relations Manager on 20 Jun 2023
Thank you for your business. We hope to see you again soon.

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Place needs repairs and updating. It is clear that ownership isnt interested. Power outlets dont work, shower curtain rod is about to fall out of the wall, faucets are severely corroded
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 13 Jun 2023
On behalf of the entire hotel we do apologize that we failed to meet your expectations. We will use your feedback to make some improvements to our hotel. We do thank you for your business and hope to have you back.

8/10 Good

Don

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Looks like recent updates to the facility.
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 13 Jun 2023
We have been remodeling our hotel. We hope you enjoyed your stay and we hope to see you again. Thank you for your business.

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Nice people. I love having the complimentary breakfast in the morning as a bonus.
Stayed 1 night in Jun 2023
Response from guest relations Manager on 9 Jun 2023
Thank you for your kind words and thank you for your business. We hope to have you back soon.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Front desk person was very courteous and professional.
Stayed 1 night in May 2023
Response from Guest Relations Manager on 6 Jun 2023
Thank you for your kind words and thank you for your business. We hope to have you back soon.

10/10 Excellent

Jason

Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 6 Jun 2023
Thank you for your business. We hope to have you back soon.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice desk person
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 6 Jun 2023
Thank you for your kind words and thank you for your business. We hope to have you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relations Manager on 1 Jun 2023
Thank you for your business.