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Reviews of Regis Hotel & Spa

3.5 out of 5
Regis Hotel & Spa
3a avenida 3-47 zona 2, Panajachel, Solola

Reviews

8.8

Excellent

Rating 10 - Excellent. 273 out of 516 reviews" "
Rating 8 - Good. 172 out of 516 reviews" "
Rating 6 - Okay. 48 out of 516 reviews" "
Rating 4 - Poor. 11 out of 516 reviews" "
Rating 2 - Terrible. 12 out of 516 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Bailey

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There were bugs that kept showing up on my bed
Stayed 2 nights in May 2024
Response from Alma Mejía on 21 May 2024
Thank you to share with us your feedback it is important for us, please let me to excúseme for the inconvenience in your staying.

10/10 Excellent

Vidia, Queens

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location A quaint and very clean property with awesome staff. Ariel, Juana, Jessica and the security guard Eduardo treated us so well to name a few of the team members. I will be back.
Stayed 4 nights in Apr 2024
Response from Alma Mejía on 1 May 2024
Thank you so much, we aprecite your feedback, we will share with the staff, we hope to see next time

10/10 Excellent

Susan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was tropical and pretty. The natural Hot tubs were so Relaxing, We Went in the evening and the temp Was PERFECT. The next morning It was really really hot but we still enjoyed them. I went to the lobby/restaurant to order a few coffees and they said they could Bring it to our room, there might have been a slight up charge but nothing too Crazy, I believe for 3 cups which came In a carafe with all the fixings it was like Q33 or Q38. And we relaxed On our front patio and sipped on yummy Coffee. I would stay here again for sure
Stayed 1 night in Apr 2024
Response from Alma Mejía on 26 Apr 2024
Thank you to share with us your feedback and thank you to chose us we were a pleasure to service you

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Grounds excellent. Service was excellent . Didn’t like the noise at night. A ceiling fan would have helped, as the ventilation was weak. More pluses than minuses.
Stayed 3 nights in Apr 2024
Response from Alma Mejía on 22 Apr 2024
Thank you to share with us your feedback it is important to know to mejor our services

10/10 Excellent

Abel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in center of Panajachel, where all main activities are at a walking distance.
Stayed 2 nights in Apr 2024
Response from Alma Mejía on 21 Apr 2024
Your feedback it is important, thank your to share with us.

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alma Mejía on 1 May 2024
¡Gracias por alojarte en Hotel Regis! Tu opinión es muy importante para nosotros, agradecemos haber compartido

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hotel Regis because of the staff. The staff was amazing in helping me to get around Lake Atitlan. They provided lots of activities, a map, and suggestions on what to do. It is close proximity to the port and Guatego Atitrans. One of the best thing about staying here is the Hot Springs. Super relaxing and private!
Stayed 1 night in Apr 2024
Response from Alma Mejía on 8 Apr 2024
Thank you to share with us your feedback, we are happy to know you enjoyed your stay in Hotel Regis, we was a pleasure to service you

10/10 Excellent

Lori

Stayed 1 night in Mar 2024
Response from Alma Mejía on 22 Apr 2024
Muchas gracias por su preferencia a Hotel Regis, su opinión es muy importante para nosotros.

10/10 Excellent

Danica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alma Mejía on 27 Mar 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, love how they let you park your car a early before check in while you can go shopping. The rooms are clean tho they could leave an extra towel and xtra soap. But what tope it off was the warm springs/ salt pools and the temescal those were so relaxing it really took care of the stress of the day. No AC, but they were kindly enough to leave you a fan which I think was sufficient since the weather in the area tends to be a little bit cold. Overall love it!
Stayed 1 night in Mar 2024
Response from Alma Mejía on 22 Mar 2024
Thank You to choose us, we appreciate your feedback, we was a pleasure to service you.

10/10 Excellent

catherine

Stayed 1 night in Mar 2024
Response from Alma Mejía on 4 Apr 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

10/10 Excellent

Manuel, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem in the middle of pana. Well maintained grounds, hardworking staff, great hot springs pools. Room was always cleaned very thoroughly. Kudos to Ana Maria. Loved the recycling and separation program they have going for refuse. If all of Guatemala becomes as diligent, the dirty roadways and culverts will become a bad memory. They are planning for the future.
Stayed 3 nights in Mar 2024
Response from Abigail Citalán - Concierge on 14 Mar 2024
Dear Manuel:Thank you for staying here, it was a real honor for us to have you as a guest.We hope that on a future occasion you can visit us again. It is a pleasure to know your experience.Cordially,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
This is a lovely spot and the staff and food are excellent. The rooms are clean and pleasant, though somewhat rundown. The location is great, with immediate access to the market and food.
Stayed 1 night in Mar 2024
Response from Alma Mejía on 10 Mar 2024
Thank you to share with us your feedback it is important for us

10/10 Excellent

Cinthya

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the thermal waters, it was very nice, after a long day out. It was nice to relax before calling it a night. The gardens were relaxing, and the bed very comfortable.
Stayed 2 nights in Feb 2024
Response from Alma Mejía on 6 Mar 2024
Thank you to share with us your feedback and thank you to chose us we were a pleasure to service you

10/10 Excellent

jorge

Beautiful And Nice Hotel The service Amazing Thanks Guys
Stayed 3 nights in Feb 2024
Response from Abigail Citalán - Concierge on 22 Feb 2024
Hello Jorge!For us it was an honor to have had you as a guest on this occasion, we are happy to know that you liked every detail and our services.When you want to return, remember that this is your home away from home.Cordially,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Feb 2024
Response from Alma Mejía on 21 Feb 2024
¡Gracias por alojarte en Hotel Regis! nos alegra saber que nuestro servicio llenó tus expectativas

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service
Excellent location, close to the Atitlan lake
Stayed 2 nights in Feb 2024
Response from Alma Mejía on 21 Feb 2024
Thank you to share with us your feedback it is important for us

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific property near to many amenities, but still with a quiet and private feel. Loved the hot spring pools! Staff were also very friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Alma Mejía on 20 Feb 2024
Thank you to share with us your feedback and thank you to chose us we were a pleasure to service you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappointed because we were charge before even though it said paid at property. Also, we were given tickets for drinks and never told we only had till certain time to use them.
Stayed 1 night in Feb 2024
Response from Alma Mejía on 17 Feb 2024
Thank you to share with us your feedback it is important for us to know what we need improve

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this place! It’s beautiful and the staff is friendly. They have thermal waters and massages available. The masseuse was incredible!!
Response from Alma Mejía on 12 Feb 2024
Thank you to share with us your feedback and thank you to chose us we were a pleasure to service you

10/10 Excellent

joshua, missouri city

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub outside
Stayed 1 night in Jan 2024
Response from Alma Mejía on 29 Jan 2024
Thank you to share with us your feedback and thank you to chose us we were a pleasure to service you

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Alma Mejía on 24 Jan 2024
¡Gracias por alojarte en Hotel Regis! Tu opinión es muy importante para nosotros, agradecemos haber compartido tu comentario

10/10 Excellent

Kenneth r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here !
Oasis of tranquility in a busy place. Comfortable and quiet. Highly recommend
Stayed 5 nights in Jan 2024
Response from Alma Mejía on 13 Jan 2024
We apreciate your feedback and thank you to chose us we were a pleasure to service you

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it !!
Stayed 2 nights in Jan 2024
Response from Alma Mejía on 11 Jan 2024
Thank you to share with us your feedback and thank you to choose Hotel Regis

10/10 Excellent

saymont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alma Mejía on 22 Dec 2023
Muchas gracias por compartir tu opinión, la cual es muy importante para nosotros

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but well-kept. It is in a busy area but was quiet and felt like an escape from all the shops and cars just outside on the shopping street. It is a good location, and the staff is friendly.
Stayed 4 nights in Dec 2023
Response from Alma Mejía on 18 Dec 2023
Thank you to share with us your feedback and thank you to chose us we were a pleasure to service you

10/10 Excellent

Silvia

Travelled with family
Liked: Property conditions & facilities, room comfort
Great place to stay
Great hotel with clean rooms, hot water and amazing grounds. Highly recommend the on-site thermal pools and massage services. The hotel is on the main street of Panajachel about a five minute walk from Lago Atitlan. Truly enjoyed my stay and will definitely return.
Stayed 1 night in Dec 2023
Response from Alma Mejía on 18 Dec 2023
Thank you to share with us your feedback and thank you to chose us we were a pleasure to service you, we wait for you

10/10 Excellent

jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alma Mejía on 11 Dec 2023
Agradecemos haber compartido su comentario, sus observaciones serán tomados en cuenta para mejorar nuestro servicio.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and comfortable. Customer service really good.
Stayed 2 nights in Nov 2023
Response from Alma Mejía on 11 Dec 2023
Thank you to share with us your feedback, we were a pleasure to service you

10/10 Excellent

Nicolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Alma Mejía on 11 Dec 2023
Muchas gracias por su preferencia a Hotel Regis, nos alegra saber que nuestro servicio llenó sus expectativas, esperamos vuela pronto será un placer poder servirles.

10/10 Excellent

Audrey

Stayed 1 night in Nov 2023
Response from Alma Mejía on 11 Dec 2023
Muchas gracias por su preferencia a Hotel Regis, nos alegra saber que nuestro servicio llenó sus expectativas

4/10 Poor

Cristal

Stayed 1 night in Nov 2023
Response from Alma Mejía on 11 Dec 2023
Agradecemos haber compartido su comentario, sus observaciones serán tomados en cuenta para mejorar nuestro servicio.

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice gardens all around , very green and quiet . Thermal waters are perfect after a long day! Located in the middle of the main shopping road but you don’t hear all the noise from the busy street so it’s nice . The rooms could use some upgrading and maybe Ac or a fan.
Stayed 1 night in Nov 2023
Response from Alma Mejía on 11 Dec 2023
Thank you to share with us your feedback , will help us to better our service

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alma Mejía on 11 Dec 2023
Muchas gracias por su preferencia a Hotel Regis, nos alegra saber que nuestro servicio llenó sus expectativas

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alma Mejía on 11 Dec 2023
Muchas gracias por su preferencia a Hotel Regis, nos alegra saber que nuestro servicio llenó sus expectativas

10/10 Excellent

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Spacious and comfortable
Large room with comfortable beds near the centre of Panajachel. The spa was an added bonus after being bounced about on the boat rides over the lake! Staff were really helpful.
Stayed 2 nights in Nov 2023
Response from Alma Mejía on 11 Dec 2023
Thank you to choose Regis Hotel and to share with us your feedback, we was a pleasure to serve you

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna us very relaxing, gardens and trees, a very good experience.
Stayed 2 nights in Sep 2023
Response from Alma Mejía on 5 Oct 2023
Thank you to share with us you experience at Regis Hotel, we apreciate your coment

6/10 Okay

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
OK FOR A FEW NIGHTS..BEWARE TINY TOILET!
The place is more like a 2 star hotel...clean enough,with big rooms. One has to squeeze between a bed and closet to open the closet. The biggest problem is the extremely small toilet..feels like one is in a cupboard. On the plus side, the hotel is well located on the main strip,..the rooms well behind the trafic in a nicely manicured courtyard..so little street noise. The biggest plus is the service attendants ,esp. amelia..she is kind and wonderful.
Stayed 3 nights in Sep 2023
Response from Alma Mejía on 5 Oct 2023
Thank you to share with us you experience at Regis Hotel, We take your coments to help us to improve

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and conveniently located close to the lake, Also has two very nice hot springs. Parking was easy and secure. Overall 9plus
Stayed 2 nights in Sep 2023
Response from Alma Mejía on 29 Sept 2023
Thank you for share with us your experience in our hotel, we aprecite your coment, we was a pleasure to service you

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alma Mejía on 29 Sept 2023
Agradecemos por haber compartido su comentario en relación su experiencia durante su estadía

10/10 Excellent

Ingrid

Stayed 1 night in Sep 2023
Response from Alma Mejía on 7 Oct 2023
Muchas gracias por compartir su experiencia en Hotel Regis.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! The hot springs are great. Totally recommend.
Stayed 1 night in Sep 2023
Response from Alma Mejía on 15 Sept 2023
Tthank you for your comments about your stay in the hotel, we hope to see you next time

10/10 Excellent

Edgar

Stayed 1 night in Sep 2023
Response from Alma Mejía on 15 Sept 2023
thank you for share us your comment about your stay in the hotel

8/10 Good

Yevgeniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alma Mejía on 15 Sept 2023
thank you for share us your comment about your stay in the hotel

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alma Mejía on 16 Sept 2023
Muchas gracias por haber compartido su comentario, fue un placer poder servirle

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a little oasis steps from the hustle and bustle of the Panajachel streets. Not cheap by CA standards but best hot shower I’ve had in Latin America in recent memory
Stayed 1 night in Sep 2023
Response from Alma Mejía on 15 Sept 2023
Thank to share us your comments, we was a pleasure to serve you

10/10 Excellent

Martha

Stayed 1 night in Aug 2023
Response from Alma Mejía on 15 Sept 2023
Agradecemos el haber compartido su experiencia en relación a nuestro servicio

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alma Mejía on 12 Aug 2023
Muchas gracias por compartir su experiencia en Regis Hotel & Spa, ha sido un placer poder brindarle nuestros servicios

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Quiet, nice rooms, great location. With your stay you get free access to their Thermal Spa (pool/tubs) very very nice!
Stayed 1 night in Aug 2023
Response from Abigail Citalán - Concierge on 8 Aug 2023
Dear James:We are happy to know that you enjoyed our facilities and our location. We hope to see you in a future and soon opportunity.Kind regards,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
The property was good 😊
Stayed 1 night in Jul 2023
Response from Abigail Citalán - Concierge on 8 Aug 2023
We are happy to know that you enjoyed our facilities. Cordially