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Reviews of Hotel Santika Palu

3 out of 5
Hotel Santika Palu
Moh.Hatta St.Num.18 Palu 94111,Center, Sulawesi-, Palu, Central Sulawesi

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 10 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good centrally based hotel
A good centrally based hotel. Helpful and welcoming staff and good food/breakfast. Ample facilities for a hotel when on business.
Stayed 7 nights in Jun 2018
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future. If you were deign, we would like to hear more about your experience during your stay with us at our official email address: palu@reservation.santika.com

6/10 Okay

doreen, Kuala Lumpur

Liked: Cleanliness, staff & service
the hotel staff are friendly and the room are clean and decent. Overall very good for a night or two in this town.
Stayed 1 night in Jun 2018
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future. If you were deign, we would like to hear more about your experience during your stay with us at our official email address: palu@reservation.santika.com

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Clean, take cash for services
Hotel is very clean and staff are helpful, but with limited English. No restaurant, but room service available for dinner. However, only cash accepted for room service, or laundry. Breakfast buffet had a good selection. Exercise facility could use a little attention. Very small and no AC running unless you turn it on yourself. Wifi rarely worked in the room
Stayed 4 nights in May 2018
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, We are saying Thank you very much, for your trust by choosing Hotel Santika Palu as your first choice for staying at Palu City. First of all, on behalf of Hotel Management Santika Palu, We would like to apologize for any inconvenience you experienced during your stay at Hotel Santika Palu. We were hoping you are still make us as your primary when you visited Palu City again. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future. If you were deign, we would like to hear more about your experience during your stay with us at our official email address: palu@reservation.santika.com

4/10 Poor

Helen, Brisbane Australia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Worst hotel experience I have ever had.
Checked in around 4 pm. Had booked 2 rooms but they were not near each other. Was advised that if I wanted them side by side we would have to wait 20 mins. We chose to wait, after more than 1 hour waiting was told it would take another 15 mins because housekeeping hadn't been advised to clean the room that wasn't clean. When we finally got our rooms they were not side by side. Had dinner at the hotel that evening and our waiter couldn't speak or understand any English .Very little on the menu was available. The Next morning I was advised by one of the male reception workers that I had to pay my hotel bill as Expedia doesn't pay them. I said I would pay when I checked out. That same afternoon my Indonesian son was told to remind me that I had to pay my account. The 3rd night received a phone call from reception at 9:15 pm reminding me again about paying the account. The 2nd night my Australian son order a burger and fries from room service. It was delivered by the same waiter from the restaurant and it was dead cold and not covered. Reception rang and asked if I wanted to cancel the order, I told them no I wanted the food hot and to please do not reheat in a microwave. Was told the order would be remade. It arrived about 5 minutes later and had been reheated in a microwave. Not nice eating burger and chips heated in a microwave. Our saving grace was we spent very little time at the hotel. Dirty cups and glasses were left unwashed by housekeeping each day.
Stayed 3 nights in May 2017
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, We are saying Thank you very much, for your trust by choosing Hotel Santika Palu as your first choice for staying at Palu City. First of all, on behalf of Hotel Management Santika Palu, We would like to apologize for any inconvenience you experienced during your stay at Hotel Santika Palu. We were hoping you are still make us as your primary when you visited Palu City again. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future.

8/10 Good

yuling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay in Palu
I was nice to have experience to stay in this hotel for the hotel is not to far from the downtown of the city. A delicious breakfast was always available every morning in this hotel. The hotel in general has a nice atmosphere.
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future.

8/10 Good

andre

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kicho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but wifi must be improved
Santika is good. One thing must be improved. Wifi. Very slow compared with other hotels there
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, We are saying Thank you very much, for your trust by choosing Hotel Santika Palu as your first choice for staying at Palu City. First of all, on behalf of Hotel Management Santika Palu, We would like to apologize for any inconvenience you experienced during your stay at Hotel Santika Palu. We were hoping you are still make us as your primary when you visited Palu City again. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future. If you were deign, we would like to hear more about your experience during your stay with us at our official email address: palu@reservation.santika.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

4/10 Poor

Davi Firdaus, Surabaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
kecoa di hotel santika
terdapat kecoa di dalam kamar 609, foto dan video sudah saya tunjukkan kepada receptionist. Petugas receptionis kurang orang sehingga pelayanan lama
Response from Executive E-Commerce on 27 Sept 2018
Salam Hangat dari Hotel Santika Palu, Kepada Tamu yang Terhormat, Terima kasih banyak, Kami ucapkan atas kepercayaan Anda dengan memilih Hotel Santika Palu sebagai pilihan utama Anda untuk menginap. Sebelumnya atas nama Manajemen Hotel Santika Palu, Kami mohon maaf atas ketidak nyamanan yang Anda alami selama Anda menginap di Hotel Santika Palu. Kami mohon agar Anda tetap menjadikan Kami sebagai pilihan utama Anda selama Anda di Kota Palu. Setiap saran & masukan yang Anda berikan adalah motivasi bagi Kami agar selalu melakukan perbaikan serta perubahan lebih, kedepanya.

6/10 Okay

yuny, surabaya

Liked: Cleanliness, room comfort
Nice.
Kamar bersih dan luas
Response from Executive E-Commerce on 27 Sept 2018
Salam Hangat dari Hotel Santika Palu, Kepada Tamu yang Terhormat, Terima kasih banyak atas kepercayaan Anda dengan memilih Hotel Santika Palu sebagai pilihan utama Anda untuk menginap. Sebelumnya atas nama Manajemen Hotel Santika Palu, Kami berterima kasih atas pengakuan serta pujian yang Anda berikan untuk Hotel Santika Palu. Kami menantikan kedatangan Anda kembali di Hotel Santika Palu. Setiap saran & masukan yang Anda berikan adalah motivasi bagi Kami agar selalu melakukan perbaikan serta perubahan lebih, kedepanya.

8/10 Good

ayundria, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotels
lokasi hotel terletak ditengah kot sehingga sangat strategis
Response from Executive E-Commerce on 27 Sept 2018
Salam Hangat dari Hotel Santika Palu, Kepada Tamu yang Terhormat, Terima kasih banyak atas kepercayaan Anda dengan memilih Hotel Santika Palu sebagai pilihan utama Anda untuk menginap. Sebelumnya atas nama Manajemen Hotel Santika Palu, Kami berterima kasih atas pengakuan serta pujian yang Anda berikan untuk Hotel Santika Palu. Kami menantikan kedatangan Anda kembali di Hotel Santika Palu. Setiap saran & masukan yang Anda berikan adalah motivasi bagi Kami agar selalu melakukan perbaikan serta perubahan lebih, kedepanya.

8/10 Good

Yahya, Bontang Kalimantan timur

Disliked: Room comfort
harga sesuai kondisi hotel
Unit AC Outdoor berisik terdengan di kamar tidur
Response from Executive E-Commerce on 27 Sept 2018
Salam Hangat dari Hotel Santika Palu, Kepada Tamu yang Terhormat, Terima kasih banyak, Kami ucapkan atas kepercayaan Anda dengan memilih Hotel Santika Palu sebagai pilihan utama Anda untuk menginap. Sebelumnya atas nama Manajemen Hotel Santika Palu, Kami mohon maaf atas ketidak nyamanan yang Anda alami selama Anda menginap di Hotel Santika Palu. Kami mohon agar Anda tetap menjadikan Kami sebagai pilihan utama Anda selama Anda di Kota Palu. Setiap saran & masukan yang Anda berikan adalah motivasi bagi Kami agar selalu melakukan perbaikan serta perubahan lebih, kedepanya.

6/10 Okay

KAORU, 東京

Liked: Cleanliness
地方の並クラス
シャワーの水量に難。部屋は照度不足。 レストランのビールは冷やしていない。
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, We are saying Thank you very much, for your trust by choosing Hotel Santika Palu as your first choice for staying at Palu City. First of all, on behalf of Hotel Management Santika Palu, We would like to apologize for any inconvenience you experienced during your stay at Hotel Santika Palu. We were hoping you are still make us as your primary when you visited Palu City again. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future.

8/10 Good

Kicho, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business people
It locates in the center of Palu, so easy to contact with all in Palu.
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelayanan memuaskan
Saya merasa nyaman menginap di hotel santika palu lokasinya yg strategis Dan pelayanan staf yg ramah Dan sopan
Response from Executive E-Commerce on 27 Sept 2018
Salam Hangat dari Hotel Santika Palu, Kepada Tamu yang Terhormat, Terima kasih banyak atas kepercayaan Anda dengan memilih Hotel Santika Palu sebagai pilihan utama Anda untuk menginap. Sebelumnya atas nama Manajemen Hotel Santika Palu, Kami berterima kasih atas pengakuan serta pujian yang Anda berikan untuk Hotel Santika Palu. Kami menantikan kedatangan Anda kembali di Hotel Santika Palu. Setiap saran & masukan yang Anda berikan adalah motivasi bagi Kami agar selalu melakukan perbaikan serta perubahan lebih, kedepanya.

10/10 Excellent

Marion, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel
Très bonne impression, l'hôtel est impeccable, les chambres très confortables et propres, le petit déjeuner très complet et varié, le personnel extrêmement accueillant et courtois. Seul bémol, le wifi ne marchait pas.
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good!
Not doubt that Santika is the best when you have business in Palu. Comparing with the first class hotel in Jakarta, you won't have nothing to compalin aobut. Only thing is that people will have many kinds of foods at late night. Except that, I am satisfied with the hotel.
Response from Executive E-Commerce on 27 Sept 2018
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future.