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Reviews of Grootberg Lodge

3 out of 5
Grootberg Lodge
C40 Road, Damaraland, Palmwag

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 69 reviews" "
Rating 8 - Good. 21 out of 69 reviews" "
Rating 6 - Okay. 8 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Stayed 2 nights in Sep 2023
Response from Journeys Namibia on 23 Sept 2023
Thank you for taking the time to review your stay with us.

10/10 Excellent

Dr Conrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Feb 2023
Response from Journeys Namibia on 6 Feb 2023
Thank you for your 5* review. We hope you can stay with us again.

8/10 Good

Menal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views for days
The most amazing view of the valley! Amazing food! Amazing service! Pro or con depending on what type of traveler you are: extremely limited wifi and power plugs, a very steep ascent to get to the property (we had a 4WD but if you don’t they will help you get to the lodge)
Stayed 1 night in Oct 2021

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel!
This is an excellent place to rest and recuperate between etosha and skeleton coast park. The view is amazing. The staff is friendly and very helpful. This is also an initiative by an npo so you are helping to local community by staying here as well. The room is beautiful, cozy and just fantastic! No power outlet in the room (because the lodge is next to the cliff!) But you can charge your electronics at the reception. The check in was a positive experience. Theres transfer up the steep slope to the lodge from the parking lot. They have welcome drink and the staff will walk you through the place. Free breakfast, afternoon tea and dinner come with the charge makes it super worth it! The staff will also sing and dance to welcome you during dinner. Theres a communal staff tip box at reception so you dont have to tip everyone separately. We highly recommend this place and will definitely come back if we go to Namibia again!
Stayed 1 night in Nov 2019

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
splendid location ! Amazing view over the mountains
Stayed 1 night in Jun 2019

8/10 Good

Preston

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Wonderful location. Spectacular views. Pool was to cold for using. Food was average. Stay for the location and views.
Stayed 1 night in May 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic lodge in a breathtaking location.
We stayed here for 2 nights and it was amazing. The pictures don't do the lodge justice. It's in a stunning location and the staff are awesome. They even sang for us one night. The guided walks, tracking and drives were amazing and we wish we had stayed for 3 nights rather than 2. The food was good, and the WiFi was patchy (restricted to 150mb per session). We stayed in the family room which was fantastic value for 4 people, however, it's worth noting that the two bedrooms and bathroom are open ceiling, so they have no privacy (hence family).
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
We booked a room for 3 adults, but got a very small double room with a extra bed , a very small one, more like a kids bed and no mosquitoe net for the extra bed. The food was very simple. The view was lovely.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Wonderful view from the lodge. Service is good. But found a lizard on the ground when I getting shower. And little bugs on the bed.
Stayed 1 night in Jun 2018

10/10 Excellent

Martin, Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Great place!
We spend 2 nights st Grootberg. The location of the lodge is breathtaking, the staff super and the services are great too. Internet could be better but, hey, it is in the Namibian hinterland!
Stayed 2 nights in Jul 2018

8/10 Good

A, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
We saw an elephant as we drive up the pass before the hotel
Stayed 1 night in Mar 2018

8/10 Good

MARIA

Liked: Cleanliness, staff & service
Disliked: Room comfort
All you need is a mosquito net!
Grootberg lodge was our 2 nights' stop from two long days of driving. However, we spent two sleepless nights fighting against mosquitoes....! No matter how much I could spray myself with repellent, they kept coming back biting and flying by my ears! It was an absolute nightmare. All they needed was a mosquito net, like all the other places where we stayed, much eco friendly than the spray repellent.

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms with great views
Awesome
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAY Overpriced!Terribly Disappointing.Inexcusable.
Wrong from the start: The reception staff failed to provided us with accurate information over the phone before our arrival and also neglected to give us vital advice at check-in.We were not told that there were NO electrical outlets in the rooms so we were unable to charge our phones,cameras,etc.(In fact, you must leave all your valuable devices at the reception desk to be charged overnight!)You will also not have any hot water for your coffee or tea in the morning unless you know to ask for a flask the night before (again we were not told!).Dinner was a catastrophe.No ambiance at all in the dining room.Very small portions,overcooked inedible meat (no options),everything drowning in a pool of slimy grease.To make matters even worse,the activity guide,'Ernest', behaved very badly and disrespectfully.He bluntly and quite rudely informed us that there were no 'excursions' available to us.This turned out to be a total fabrication.Yes, he actually lied smugly to our face, concocting some absurd, rambling, lengthy story about how the safari vehicles were broken down,how guests staying two nights had priority,etc. Utterly pathetic, shockingly unprofessional, and totally unacceptable.We saw the manager about these awful and glaringly dodgy missteps, she listened, but the damage was too deep and our stay was ruined. This place requires a HUGE investment in money, time and effort needed to get there and out again, plus suffering The Very Worst Roads in Namibia. You have been warned.

10/10 Excellent

Kathleen, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular setting!
Grootberg Lodge was just spectacular. The view is unbeatable. The staff was super friendly. Food amazing - considering also the remote location. It is worth the drive. You'll already see game on your way up there. Make sure you'll stay two nights at least. We just stayed one and it wasn't enough. We couldn't understand how people complained about the pathway to the lodges in their review. You are in Africa and on top of a mountain - you know it is not a high heel vacation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

simmonds, uk

OK for an overnight stop but no longer
The location is stunning, on the edge of a high escarpment.However, compared to several lodges we stayed at throughout Namibia, Grootberg has only basic facilities, only average food and is overpriced. The escorted trips are particularly expensive.So, OK as an overnight stopover between Etosha and the Coast, but don't stay longer.

8/10 Good

Nicolas

Stayed 1 night in Nov 2023

6/10 Okay

Petra

Disliked: Staff & service, amenities, property conditions & facilities
Clearly overrated accommodation. Only the view is very good. Otherwise: Staff partly overworked and mostly not very helpful and friendly. Food mediocre. Room simple, bathroom (shower head, drain) very dirty, cheapest sanitary equipment. All in all, at best recommended as a stopover if you can't find anything else.
Stayed 1 night in Sep 2023
Response from Journeys Namibia on 28 Sept 2023
Thank you for taking the time to review us.We take your comments very seriously. Thank you for highlighting areas we should focus on for future guests.

8/10 Good

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and beautiful places but the road Up to it was awful and dangerous.
Stayed 1 night in Sep 2023
Response from Journeys Namibia on 23 Sept 2023
Thank you for taking the time to review your stay with us.The road up to the lodge is an adventure on its own, We hope the trip was worth the view.

10/10 Excellent

Emma

Stayed 2 nights in May 2023
Response from Journeys Namibia on 7 Jun 2023
Thank you for scoring us 10 out of 10.

10/10 Excellent

JUERG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tolle Aussicht. 10 von 10 Punkten dafür
Stayed 1 night in May 2023
Response from Journeys Namibia on 7 Jun 2023
Thank you for writing a review. We hope you can come enjoy the view again.

8/10 Good

Luigi

Travelled with partner
Liked: Staff & service
Posizione molto esclusiva in cima ad altopiano. Condizioni della struttura un po’ da rinfrescare, così come la colazione troppo semplice per il prezzo.
Stayed 1 night in Aug 2022
Response from Journeys Namibia on 17 Aug 2022
Thank you for taking the time to review us and for giving our staff such high score. We do take note of your comments on our breakfast options and will look at ways to improve this.

4/10 Poor

Daniela

Disliked: Property conditions & facilities, room comfort
Wichtige Details werde im Beschrieb nicht erwähnt
Leider wurden wir in unseren Erwartungen arg enttäuscht. Viele Dinge die in dieser Preisklasse selbstverständlich sind wurden nicht erfüllt. Die Koffer mussten fast ohne Hilfe über einen unwegsamen Steinweg zu Chalet getragen werden. Das Chalet hatte keinerlei Strom, sodass die Handys im Hauptgebäude aufgeladen werden mussten. Die Lodge bietet nichts als eine gute (nicht wahnsinnig gute) Aussicht. Die Auffahrt zur Lodge ist relativ gefährlich und sollte nur von geübten 4x4 Fahrern in Angriff genommen werden. Wir sind bereits nach einer Nacht vorzeitig wieder abgereist
Stayed 2 nights in Jan 2022

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grossartige Lodge mit fantastischer Aussicht. Wir waren nur für eine Nacht hier, hätten uns aber einen längeren Aufenthalt gewünscht. Einzig die Tatsache dass der Pool infolge Bauarbeiten nicht in Betrieb war hat den Gesamteindruck etwas getrübt. Nichtsdestotrotz kann ich die Lodge uneingeschränkt weiterempfehlen.
Stayed 1 night in Nov 2021

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliche und hilfsbereite Mitarbeiter. Wahnsinnig schöne Aussicht.
Stayed 1 night in Nov 2021
Response from Journeys Namibia on 24 Nov 2021
Thank you for taking the time to review us. We hope you will stay with us again in the future.

6/10 Okay

herman

Liked: Cleanliness
mooie plek, matige lodge
Fantastische ligging op een bergrug met uitzicht op het dal. De laatste 800 meter omhoog is een uitdaging en alleen met 4 x 4 te doen. Maar alternatief transport is aanwezig. Het personeel is vriendelijk, de hutjes zijn leuk bedacht maar klein en stoffig door het rieten dak. Er is geen enkel stopcontact in de hut, opladen in het hoofdgebouw. Het pad tussen de hutjes is hobbelig, goed uitkijken in het donker. Het diner was ronduit slecht. Ontbijt (als pakket) ook maar matig. Zwembad lijkt leuk maar is klein en maar 4 bedjes. Prijs/kwaliteit in mijn optiek slecht. Wifi in het hoofdgebouw was matig.
Stayed 1 night in Oct 2021

10/10 Excellent

Long

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander absolument !
Un de nos meilleurs séjours en Namibie. La vue est magnifique, le personnel est très aimable. C’est simplement parfait.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wahnsinnsaussicht von der Lodge, interessante Zufahrt Neumitglieder 4x4
Stayed 1 night in Dec 2020

10/10 Excellent

Wlodzimierz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique hotel
Amazing hotel with fantastic view and nice service! It’s very remote but if you’re not having a problem with the drive it’s worth the effort!!
Stayed 1 night in Aug 2019

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Aubry, Montpellier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très accueillant, bon restaurant, possibilité de booker des excursions sur place. Si vous souhaitez faire les activités au départ du matin (par exemple safari éléphants) il faut au minimum rester 2 nuits car elles durent une journée. N’ayant pris qu’une nuit nous avons pu faire uniquement une balade 4x4 sur le plateau à 17h pour le coucher de soleil. La vue depuis les chambres du lodge est à couper le souffle! Wifi très bonne mais uniquement disponible dans le restaurant et terrasse.
Stayed 1 night in Jul 2019

10/10 Excellent

Johan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bijzonder mooie ligging. Mooie bungalows waar we de schoonheid pas smorgens konden ontdekken door stroompanne. Spijtig was er geen electriciteit... generator defect In donker je weg vonden in een kamer die je niet kent, is heel moeilijk en geen zaklampen beschikbaar. Jammer
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Wir würden wieder hin
es gibt ein paar Kleinigkeiten die mal repariert werden oder erneuert werden sollten. ansonsten tolle lodge mit liebem personal und grandioser aussicht.
Stayed 2 nights in Apr 2019

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Très positif. Paysage incroyable + personnel à l'écoute + nourriture excellente Point négatif : petit lit double + l'eau de la douche est très froide + insistance du personnel concernant les activités proposées par le Lodge + prix des activités excessif Conseil : ne pas faire le damara tour car nous ne sortons pas de la voiture
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Rapport qualité / prix trop élevé et non justifié
chambre familiale sans charme avec vue décalée sur le canyon au rapport qualité / prix très élevé et non justifié. Absence de frigo, d'A.C , de télévision et sans connexion Wi- fi .Endroit très appréciable pour le lunch
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
La beauté des lieux et la gentillesse du personnel
Stayed 1 night in Sep 2018

8/10 Good

stephane, la rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superbe vue
superbe lodge, superbe vue mais n'oubliez pas votre 4x4 pour y monter ... c'est obligatoire... ca grimpe dur ...
Stayed 1 night in Apr 2018

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uneingeschränkt zu empfehlen - Top Ausblick
Jederzeit 100 % zu empfehlen; gigantische Aussicht, tolle Zimmer - alle mit diesem umwerfenden Ausblick inmitten von nur Natur; außerordentlich guter Service - wir hatten einen platten Reifen und der Reifen wurde um 17 Uhr - ohne große Diskussionen - vom Hotel zum nächsten Dorf / Werkstatt gebracht und war am nächsten Morgen um 7 Uhr repariert wieder da! Sehr familiäre Atmosphäre, insgesamt uneingeschränkt zu empfehlen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

henri, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parfait
lodge parfait. vues magnifiques. personnel très très sympathiques. chemin dur mais seulement pour 1km
Stayed 2 nights in Nov 2017

8/10 Good

nancy, utrecht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mooie lodge met schitterend uitzicht!
Het laatste stukje met de auto is een uitdaging, maar er is een servies die je wil rijden. Aangekomen in hotel goede serieus van personeel, onze klep van de auto was stuk en ze hebben geprobeerd te maken. Zwembad is comfortabel en je kunt genieten van het schitterend uitzicht. Eten was erg lekker! Daarnaast bieden ze leuke safari's aan echter hier geen gebruik van gemaakt doordat we maar 1 nacht hier verbleven.
Stayed 1 night in Sep 2017

8/10 Good

Bernard B, France

Liked: Staff & service, property conditions & facilities
Great view - lovely panorama
Location about half way between Twyfelfountain and Etosha West. View is terrific on the top of the hill. Individual bungalow facing the valley as per the photos advertised. Pool available. If you are not doig any rhino or elephant track there is not so much to do aroud but gor a night stop you will enjoyed.
Stayed 1 night in Sep 2017