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Reviews of Champasak Palace Hotel

3.5 out of 5
Champasak Palace Hotel
Southern Road No. 13, Ban Prabath, Pakse, Pakse

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 65 reviews" "
Rating 8 - Good. 22 out of 65 reviews" "
Rating 6 - Okay. 25 out of 65 reviews" "
Rating 4 - Poor. 8 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Boupha, Clt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is unique I love everything. There's nothing I dont like.
Stayed 4 nights in Nov 2019
Response from Thouy on 17 Nov 2019
Thank you for staying with us during in Paksé. We appreciate for your feedback thank you.

4/10 Poor

Joël, n Francisco

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Looks better in picture but the reality is a poorly maintained property No service ,many items not available and extremely noisy AC Not worth staying there
Stayed 1 night in Oct 2019
Response from Thouy on 11 Oct 2019
We are sorry that you were not happy. We will work hard to fix the issue you have problem thank you for letting as know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating & helpful. I loved the views & beauty of the palace. Nice breakfast as well.
Stayed 1 night in Aug 2019
Response from Thouy on 31 Aug 2019
Thank you for staying with us during in Paksé. We appreciate for your feedback thank you.

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019
Response from Thouy on 22 Jan 2019
Thank you for staying at Champasak Palace Hotel during in Paksé

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Property under renovation. Nice when finished. Fairly good location. Breakfast OK. WIFI good. Large room. AC noisy.
Stayed 1 night in Dec 2018
Response from Thouy on 3 Jan 2019
We are sorry you were unhappy we will work hard to fix the issue you experienced thank you for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Would be good if the property provided hairdryer. And prompt escalation of issues to the bosses when needed.
Stayed 2 nights in Dec 2018
Response from Thouy on 15 Dec 2018
You can call to the reception bring you for the hairdryer.

6/10 Okay

Erez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good hotel
This hotel very old.they have a lot of problems.the breakfast was disasters .they built a new room and very noisy
Stayed 1 night in Dec 2018
Response from Thouy on 11 Dec 2018
I'm sorry you were unhappy. We have to work hard to solve the problem you issue thank you for letting us know.

6/10 Okay

daniel

Liked: Cleanliness, staff & service, room comfort
nice hotel
good hotel, staff very good
Stayed 1 night in Oct 2018
Response from Thouy on 9 Dec 2018
Thank you for staying at Champasak Palace Hotel during in Paksé. We are proud for your comment.

4/10 Poor

Pat, Thailand’

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Internet did not work when I first arrived. It took a while to get that to work. The staff would not answer the phone at the front desk when I tried to call down. The breakfast was fairly bad with very few choices. Many of the doors did not work or were jammed open. Rain continually spilled onto the tile on the elevator and was very slippery. It was very difficult to communicate with staff could not speak English.
Stayed 4 nights in Aug 2018
Response from Thouy on 12 Aug 2018
We are sorry you were unhappy. We will work hard to fix the issue you experienced thank you for letting us know.

6/10 Okay

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Thouy on 15 Aug 2018
We are sorry you were unhappy. We will work hard to fix the issue you experienced thank you for letting us know.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Service level needs to be improved
For a hotel or this level and price there's a lot of potential re service level to be improved. - Staff at the front desk hardly speaks English - Although they know that the wifi is not working it's not being fixed, even after 3 days - No information about near by attractions or proper local map available

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looks fantastic, but the front desk help was not so good, nor was the Asian breakfast. Rooms were large, but the shower did not have a divider from the rest of the bathroom. Location was a bit far from the central area, but was walkable

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Few issues but overall good hotel
Rooms were large and clean and overall it was a nice stay. Staff did not speak much English, and were not overly helpful. Location was good. A few issues with the room at first with fridge and wifi not working, but we were moved to another room.

8/10 Good

Lilybeth

Liked: Staff & service, room comfort
Hotel was a real palace...
Unique experience living in a palatial setting. Rooms have seen better days, but the majestic views make up for it. Staff very polite and accommodating. Sufficient buffet breakfast with three types of fresh fruit and great tasting Asian food. The bar on the top floor has the best panoramic view in Pakse!

6/10 Okay

Faye, London

Liked: Cleanliness, staff & service, room comfort
Grand, but faded hotel with good breakfast
A slightly faded hotel, trading on its former glories. The rooms were big and my bed was comfortable but everything felt dated. The bathroom was quite small and the water pressure very low, so washing my hair took a long time. The buffet breakfast was good and the staff were all attentive and pleasant. The 'fitness area' though is basically one room of broken, rusting and filthy machines from the 1980s. Utterly, utterly unusable.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Brokedown palace
If there are other options, take them. There are a number of smaller boutique hotels in Pakse. This beautiful building is only pretty on the outside.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Faded Glory - but a must see.
This is a fabulous looking True Palace converted to a Hotel. Its a must see in Pakse. Its unfortunate the Lao people do not have the funds to maintain it to the level it deserves. Our room on the Third floor was huge, and comfortable, but showing the restrictions on maintenance. The views from the open verandahs are amazing. The hotel advertises at the front door and in the elevator the cocktail bar on the top floor, yet while its there it was never open in the 5 days we stayed. However its worth the visit to use the open area to see the 360 degree views amazing. The free breakfast was Ok but not extensive and after the second morning we used the Coffee Shop across the road. Some of the staff were good but overall the hotel does not get the idea of tourist service. I think this is more a Lao thing as tourism is still new for them.
The Entrance
Outside Varandahs
River View from Back

6/10 Okay

Marc

Liked: Cleanliness, staff & service
You probably already live better than a king ;-)
All in all I am glad that I stayed here just to try it. We stayed in one of the suites that probably housed one of the king's wives. The room was spacious and looked regal upon entry, with the biggest balcony I have ever seen in a hotel and a fantastic view of the entire city. It is easy to see why the king chose this spot to build the palace. The bathroom was huge with a fantastic tub and separate shower. However, looks can be deceiving. The glory days are sadly gone for this hotel with so many large newer places opening along the Mekong I think they just don't have the money to maintain the facility. I really appreciated the perspective that the place gives about how spoiled we are in our day to day lives compared to even royalty less than 100 years ago. The 2 biggest downfalls of the place are the tired mattress (as old as the palace itself? ;-) and there was only enough hot water in the room for 1 person to bathe... (which is a good excuse for bathing together ;-) I really wanted to give this place a glowing 5-star review and looked forward to staying there after 10 years of trying other Pakse hotels, but it gave me a sense of melancholy instead. The few remaining staff did try their best to make it a nice stay, but it is somewhat of a ghost hotel now... a huge palace with mostly empty rooms... you can feel the faded glory in every square meter of the building and riverside garden property.

8/10 Good

Mary, Hong Kong

Liked: Staff & service, room comfort
Spacious hotel on the Mekong
We enjoyed our stay at the Palace, it's a magnificent building. Our room was huge, breakfast was good and staff were helpful. The location is good - close to the airport and restaurants. Good value for money

6/10 Okay

Emily, Sydney

Faded beauty
Very impressive looking on the outside, but requiring a little attention on the inside.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Historical and spacious hotel in Pakse
A large hotel in an old palace the rooms were very spacious with cable TV. The bathroom fittings were a bit dated. Breakfast was good, there is a buffet but you can also pre-order some dishes although ion the 2nd day they didn`t arrive and we had to reorder and almost didn't have time to eat before we left. The views are good. There is a bar with pool on the 6th floor. Staff are informative and helpful.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Disappointing.
I had high expectations for this place and found my stay to be mixed experience. Pros...large room, early check in, walking distance to town, great views of city and river. Cons...awful restaurant food, poor service. Room was scarce with furniture, noisy despite hotel practically being empty and rooms were dark even when doors and shutters open, limited hot water meaning having a bath or washing hair while showering was impossible. No sauna on site, it's actually a neighbouring business. Grounds poorly managed. Shop looked OK, but it was never open during my three day stay. Not worth the money, would suggest visiting the place, but stay elsewhere

10/10 Excellent

Journeyman

The Prince of Darkness
Nestled atop a bucolic hill in the southern Laos panhandle, overlooking the mighty Mekong River and the sleepy town of Pakse, with cultivated rice paddies as far as you can see, is the majestic Champasak Palace Hotel. Commissioned by monarchy in the 1960s before the communist revolution, the impressive palace was designed for governance and to befit the sovereign needs of its ruler, the Prince of Champasak. Alas, due to a history of contemporaneous inevitability the regional ruler never got to use his new digs. Nonetheless this Champasak chateau has continued to oversee the Laotian landscape with majestic splendor for a half century. Today it is a three-and-a-half-star hotel that pops up online offering free breakfast and wifi for the intrepid internet-enabled traveler. And it is fabulous. Along with the Golden Buddha and the immense stone Buddha the Champasak Palace is a must-see for every Paske visitor. You have to ask yourself, when was the last time you stayed in a real palace for $30? My first-cousin-once-removed and I had two rooms, which pretty much commanded the entire fourth floor of the sprawling compound. One must, however, accept some of the little vagaries that come with hostelry conversion of a Laotian citadel. The staircase leading to the inviting but strangely uninhabited rooftop bar is pitch black and the walk from the rooms to the elevator is completely exposed to the elements. Perhaps most noticeable, however, is the outright absence of glass win
View from the balcony.
Immense stone Buddha nearby.
The fourth floor.

6/10 Okay

Elderly flashpa, Brighton UK

Old hotel in need of TLC
The hotel was amazing to look at, but terribly worn. Most of the staff did not understand English and were apathetic.The breakfast was non-existent if you went down after the bus loads of Chinese! However one or two staff at reception were extremely helpful in sorting.out our travel plans.

10/10 Excellent

Thierry

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Thouy on 10 Dec 2019
Thank you for staying with us during in Paksé we appreciate for your feedback thank you.

8/10 Good

Kon, HCMC

Liked: Cleanliness, staff & service, amenities
The shower in the bathtub could not be switched. There was no problem because the shower room was used properly. I had a hard time draining because I couldn't open the plug in sink.
Stayed 3 nights in Oct 2019
Response from Thouy on 16 Oct 2019
Dear Guest, We are sorry you're unhappy with the sink, our staff do not introduce how to use it you only press on plug of the sink to open and close. thank you for letting us know.

8/10 Good

Frank Robert

Liked: Staff & service
Stayed 1 night in Sep 2019
Response from Thouy on 2 Oct 2019
Thank you for staying with us during in Paksé.

6/10 Okay

stephane

Disliked: Room comfort
Pour l’histoire
Le mieux est chargé d’histOire et le bâtiment en bon état garde un grand intérêt Le service et les prestations proposées sont dignes des grandes années de la guerre froide Une plongée dans le passé
Stayed 1 night in Aug 2019
Response from Thouy Phetsavanh on 21 Aug 2019
Thank you Stephane for staying with us during in Paksé and thank you for your comments. We will work hard to improve our service.

6/10 Okay

christian

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2019
Response from Thouy on 30 Jan 2019
Thank you for staying with us.

4/10 Poor

christian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
domage le batiment est magnifique...de l'exterieur
L'hôtel est en travaux, petit déjeuner au son d'une disqueuse ou marteau, première soirée une fête résonnait dans tout le bâtiment jusqu'à une heure du matin, pour terminer le dernier jour l'ascenseur en panne. Le personnel avec peu de moyen disponible a été très compétent et plein d'attention.
Stayed 1 night in Jan 2019
Response from Thouy on 1 Mar 2019
We are sorry you were unhappy. We will work hard to fix the issue you experienced thank you for letting us know.

6/10 Okay

Arne

Disliked: Cleanliness, property conditions & facilities
For the lovers of dilapidated grandeur
Currently some renovation going on which means a LOT of noise between 8 am and 6 pm. WiFi leaves a lot to desire, in fact useless most of the times - especially in the room. Rooms are spacious, aircon works perfectly and if you like dilapidated grandeur; this is the place for you. Views from the common balcony is calming and from the rooftop you see the whole city. Nice at sunset.
Stayed 7 nights in Jan 2019
Response from Thouy on 22 Jan 2019
We are sorry you were unhappy. We have to work hard to fix the issue you experienced thank you for letting us know.

8/10 Good

Yves

Liked: Cleanliness, room comfort
Correct sauf les prestations supplémentaires
Bon hôtel mais en rénovation et déçus par le contenu du tour pour Vat Phou réservé par l’hôtel qui était cher
Stayed 2 nights in Jan 2019
Response from Thouy on 25 Jan 2019
Nous sommes desoles que vous etiez malheureux. Nous allons travailler dur pour resoudre le problem que vous avez rencontre. Merci de nous en avoir informe.

4/10 Poor

chunick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Thouy on 22 Jan 2019
Thank you for staying with us.

4/10 Poor

Damien, Vientianne

Disliked: Staff & service, property conditions & facilities
- Hotel vieillissant malgré les travaux en cours. - Petit déjeuner très pauvre en choix. - Personnel avec une attitude je m’en foutisme - Réservation d’excursion pour les 4 000 iles via l’hôtel, pitoyable, mensonger et et pas du tout à la hauteur des attentes.
Stayed 3 nights in Dec 2018
Response from Thouy on 23 Jan 2019
Nous sommes desoles que vous etiez malheureux. Nous allons travailler dur pour resoudre le problem que vous avez rencontre. Merci de nous en avoir informe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Thouy on 15 Dec 2018
Thank you for staying at Champasak Palace Hotel during in Pakse.

8/10 Good

Laurent, Villefranche sur Saône

Liked: Cleanliness, room comfort
Ancienne résidence royale un peu décrépie mais avec de beaux restes.
Stayed 1 night in Nov 2018
Response from Thouy on 12 Dec 2018
Thank you for staying at Champasak Palace Hotel during in Pakse. We appreciate for your comments thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel bien situé bon petit déjeuner bon rapport qualité prix
Stayed 4 nights in Nov 2018
Response from Thouy on 10 Dec 2018
Thank you for staying at Champasak Palace Hotel during in Paksé.

6/10 Okay

ALAIN

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2017

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jösses, lyx för växelpengar
Mycket bra för pengarna. 10 min promenad till "centrum".

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, room comfort
Hotel könnte Investitionen in den Zustand vertrage
Der Wat Phou war grandios. Kann ich jedem empfehlen zu besuchen.

6/10 Okay

ろっきい, さいたま市、日本

Liked: Cleanliness, room comfort
昔はパークセー一番の高級ホテル
新館2階のまだ新しい部屋。ＴＶ、冷蔵庫、洋服ダンス、鏡台兼用のライティングデスクなど設備は整っていて、ベッドも快適。ティッシュ類は置いていない。 カーテンが遮光カーテン１枚で、カーテンの閉めてない部屋では上半身裸の男性がＴＶを見ているのが見えたりする。 清掃状態はベッドそばに髪の毛が落ちていたりして、並み程度。ラオスではきれいなほう。 浴室は洗面台・トイレ・ホットシャワー。洗面台周りがゲストハウス並みで手狭。 レストランは犬が出入りしたり、ハエが入ったりで清潔度が落ちる。食器も清潔感がない。 朝食ビュッフェは時間帯によってはグループ客で込み合って、食材が平らげられたりしていた。 夜は紅茶を持参して熱い湯をティカープに入れてもらったりした。 新館は入口に扉がなく、廊下は吹き抜けで朝は寒かった。本館も同様かもしれない。
ホテル外観。
エンタランス付近。
ホテル上階。
新館セードーン棟。

4/10 Poor

ラオス好き, 東京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
エアコンの温度調整が出来ない。スタッフも『私にどうしろと言うんだ！』と逆切れ。
価格も安いが、建物の設備が古く清潔ではない。安い部屋なので窓が無く、前後に扉がある作りの部屋だった。(通路に挟まれた部屋)　エアコンの温度調節が出来ず、フルパワーの冷房状態の運転のみ。熱くなったらＯＮして、寒くなったらＯＦＦする必要があった。夜は１時間に一度は起きることになる。 二泊目にスタッフに言ったが、担当者は故障していることは理解したが『私にどうしろと言うんだ！』との返事。確かにスタッフが直せる故障ではない。結果、二泊目も夜何度も起きて室温を調整した。排水口も詰まり気味で流れが良くない。朝食はビュッフェ形式だったが、一日目と二日目の品揃えが全く違う。どうやら二泊目に重要な団体が宿泊していて豪華な料理になったようだ。

8/10 Good

THIERRY, WILTZ

Liked: Cleanliness, staff & service, room comfort
très belle architecture locale
séjour de 4 nuits,grande chambre très propre au 4ème étage avec grande terrasse et très belles vues Ancien palace très belle architecture locale à voir. J'y retournerais. Malheureusement les communs sont vétustes et pas des mieux entretenu Petit déjeuner acceptable

6/10 Okay

MR.PAISAN

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Fabienne, Taishan

Disliked: Staff & service
L'ombre d'un palace
Ambiance spéciale dans ce palace qui en jette mais qu'on sent en plein déclin. Peu de chambres occupées, restaurant en terrasse malheureusement fermé. On se promenait dans tout l'établissement sans rencontrer âme qui vive... Chambre très grande, balcons entourant le bâtiment et permettant une vraie promenade !

6/10 Okay

Christian, belin

Liked: Cleanliness
Disliked: Staff & service
Bel hotel kitch...
Il est vrai que cet hotel est un vieux palais, beau a l exterieur. Les chambres premium sont dans le batiment principal. Elles sont grandes et propres. J avais demande une chambre au calme. Les portes on un peu de jeu et la fenetre de la salle de bain n a qu une moustiquaire en guise de vitre. Il suffirait de quelques joints et de vitrer la sale de bain et il y aurait un peu moins de bruit du a la route pourtant assez loin et aux bus qui arrivent et stationnent bruyamment devant l entrée. Ils deversent tard des hordes d asiatiques et qui repartent au matin. Le petit dejeuner n est pense que pour les asiatiques : pas de bacon, saucisses, pommes de terre, toasts ou omelette mais force de vegetables et de soupes de nouilles. Ces memes asiatiques (japonnais, coreens ou chinois) se ruent sur le pti dej sans prendre garde aux autres et vociferent dans cette grande salle de restaurant bruyante. Le personnel est professionnel courtois et avenant. Les excursions sont majorees de 12% par rapport aux agences en ville, pas tres loin d ailleurs. J ai reserve un bus VIP direct pour PAKSE-UBON qui s est transforme en 2 mini vans avec 2 km en tirant la valise a la frontiere...

8/10 Good

Jocelyn, Québec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour dans un Palace
Quelques jours de vacances en couple pourvoir à ville et les environs.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
3박 이용
호텔과 공항 무료 셔틀이 있어 편합니다. 사전에 공항픽업을 원한다 메일보냈는데 답변이 없어 호텔홈페이지를 이용하여 다시 요청하였는데 아무런 답변이 없어 화가 났습니다. 하지만 공항을 나오니 픽업을 위해 호텔사람이 기다리고 있었습니다. 빡쎄를 떠날때에도 공항으로 바로 데려다 주었습니다. 방과 욕실은 넓직한 편이고 에어컨이 잘 나왔으나 티비의 수신상태가 불량한 편이며 욕실에 각종 벌레들이 나와 깜짝깜짝 놀랩니다. 안락함과 스릴을 동시에 느낄 수 있어요.