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Reviews of Abbey Inn

3 out of 5
Abbey Inn
Barrhead Road, Paisley, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 71 out of 146 reviews" "
Rating 8 - Good. 44 out of 146 reviews" "
Rating 6 - Okay. 15 out of 146 reviews" "
Rating 4 - Poor. 12 out of 146 reviews" "
Rating 2 - Terrible. 4 out of 146 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
I have visited the abbey inn twice in the last 5 months. The Staff are friendly and helpful. Accommodation is excellent and clean and comfortable. Would definitely book in again if I was coming up to Scotland.
Stayed 1 night in Apr 2024
Response from Jilly McLean on 8 May 2024
Hi Stuart thank you for such a a positive review. We look forward to seeing you again on your next visit to Scotland.

4/10 Poor

matthew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed with the stay at this hotel, when booking there was no mention of the activity’s in the hotel. After booking a few days later got an email saying we may hear music in our room. This was an understatement, until 1am in the morning we could hear banging music through the room as if we was in the venue. After receiving the email I thought to cancel but no cancel policy in place. So be very careful when booking a weekend if you want to sleep. We ordered drinks to the room using the app that didn’t turn up and we have had to launch a case with PayPal to get the refund. Rooms are nice which is a shame it got let down, at the price point I would avoid
Stayed 2 nights in Feb 2024
Response from manager on 16 Mar 2024
Hi Matthew. In response to your feedback. We do let all guests know there is entertainment on so this was your choice not to cancel. We also have a cancellation policy in place like all hotels. Thanks

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
!8th Party
Room wasa good size especially since I use a walker the extra room was great. Bed was extremely comfortable. Breakfast was great although disappointed there was no cereal. Staff very friendly and helpful especially young Matthew. Will reccommend to family and friends and will return.
Stayed 1 night in Feb 2024
Response from Deputy Manager on 16 Mar 2024
Hi Karen, We have now got our continental buffet breakfast table up and running so the next time you visit us there will be cereal. Thanks

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welldone
I like staying here through workbeven though it would be ceaper to get a taxi home Its very welcoming, great staff and a comfortable room always. Ihave stayed here approx 5 times
Stayed 1 night in Jan 2024
Response from Deputy Manager on 28 Jan 2024
thank you for such a kind review we hope to see you again soon

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Break
It was amazing and staff recognised me from last year. Jilly and Lucy were very professional and friendly with their tireless dedication to their work. So comfortable and look forward to coming back soon.
Stayed 3 nights in Dec 2023
Response from Jilly on 20 Jan 2024
Hi Peter, was great seeing you again, thanks for the great feedback we look forward to seeing you on your next visit.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023
Response from Deputy Manager on 20 Jan 2024
Hi Lawrence, thanks for the great review

10/10 Excellent

Keith

Stayed 1 night in Dec 2023
Response from Deputy Manager on 20 Jan 2024
Hi Keith thank you so much for the great score.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful, it was a wonderful place to stay.
Stayed 1 night in Dec 2023
Response from Deputy Manager on 20 Jan 2024
Hi Kevin, we are so pleased you enjoyed your time with us. We hope you visit again soon.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay as always, very helpful friendly staff.
Stayed 1 night in Dec 2023
Response from Jilly on 20 Jan 2024
Hi Lawrence we really appreciate the continued support. Thank you very much

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but perfect
Perfect night, lovely room and will use again
Stayed 1 night in Dec 2023
Response from Jilly McLean on 9 Dec 2023
Thank you so much for such a great review

10/10 Excellent

Noel

Liked: Cleanliness, staff & service
Nice place for an overnight work trip.
Stayed 1 night in Nov 2023
Response from Abbey Inn on 27 Nov 2023
Thank you for your review and we hope to see you again in the future

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very comfortable couple of nights there, staff were great.
Stayed 1 night in Nov 2023
Response from Abbey Inn on 27 Nov 2023
Thank you so much, we are glad you enjoyed your staff and hope to see you again next time

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here in September, 2023 the day we arrived in Scotland and again the night before departure. We were very pleased with the accommodations and the pub is excellent. The rooms are not 5 star spacious rooms but more than adequate and most importantly clean. All the staff we dealt with were very kind and helpful as we found with everybody we met in Scotland. Parking is right in the front so super easy. The food in the pub was great and convenient being right down stairs. We will be back again in August again for the first and last night of our stay.
Response from manager on 12 Nov 2023
Hi Glenn, thank you for the great review we cant wait to welcome you back again.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Scottish pub, good hospitality
Stayed 1 night in Oct 2023
Response from manager on 12 Nov 2023
Hi Andrew we are glad you enjoyed your stay and we look forward to seeing you again in the near future.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was like sleeping above a frat party. Check in was literally checking in as if I was getting a drink at the literal bar. The sink was stopped up/water backed up, the shower went from scalding hot to frigid cold. We mentioned all to the manager on duty the next morning and kind of got a brush off….. grossly overcharged and the management didn’t make it right… DO NOT BOOK HERE!!!!
Stayed 1 night in Oct 2023
Response from manager on 18 Oct 2023
Hi there. Firstly we do state that we have entertainment on at the weekend. We are a pub with rooms so we make it clear to customers as we know its not for everyone. I have asked the team leader on the next morning and they apologised and explained how to unplug the sink. You made no other comments regarding your stay so there is not much more we could have done. Prices are the best in the area. We are sorry you did not enjoy your stay we agree that it is probably not the best place for you.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2023
Response from Abbey Inn on 18 Oct 2023
thank you so much for this great review

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly welcoming staff. Lovely atmosphere
Stayed 2 nights in Oct 2023
Response from Deputy Manager on 18 Oct 2023
thank you Ian for such a positive review

8/10 Good

anthony

Stayed 1 night in Oct 2023
Response from Deputy Manager on 18 Oct 2023
thank you for Anthony for such a kind review

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility with great bar and restaurant.
Stayed 1 night in Oct 2023
Response from Deputy Manager on 18 Oct 2023
thank you that is so nice of you. We hope to see you again in the near future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jilly McLean on 1 Oct 2023
thank you for the kind review

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo stay
Room was great and comforting and staff really friendly
Stayed 2 nights in Sep 2023
Response from Deputy Manager on 1 Oct 2023
thank you for the kind review

8/10 Good

Kerry

Stayed 1 night in Sep 2023
Response from Jilly McLean on 1 Oct 2023
thank you for the kind review

10/10 Excellent

Susan

Business traveller
Liked: Amenities
Friendly from Matthew when we arrived. Room was clean and compact. Lovely
Stayed 1 night in Sep 2023
Response from Deputy Manager on 1 Oct 2023
thank you for the kind review

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally comfortable and staff welcoming. You can hear other rooms and depends on how you sleep traffic going by, but not a huge problem.
Stayed 1 night in Sep 2023
Response from manager on 1 Oct 2023
thank you for the kind review

10/10 Excellent

Stewart

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what we hoped it would be.
Stayed 1 night in Sep 2023
Response from Deputy Manager on 1 Oct 2023
we are glad you enjoyed your stay

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Room very nice. nice touch complimentary tunnocks teacakes
Stayed 1 night in Aug 2023
Response from manager on 1 Oct 2023
thank you for the kind review

10/10 Excellent

Tanmaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was superb, locals were great. Breakfast and food very solid. Highly Recommend.
Stayed 1 night in Aug 2023
Response from Deputy Manager on 1 Oct 2023
thank you for the kind review

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing will be back
We stayed here for going to colour fest it was really nice and clean.
Stayed 1 night in Aug 2023
Response from Jilly McLean on 9 Aug 2023
Thank you Sarah for such great comments. We hope you choose us again when you are next in the area.

8/10 Good

Terry Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly We stayed in a twin room and although the room was on the small side it was clean and shower room was spacious and modern. Food and drinks in the bar were reasonably priced and food of a decent standard. Parking is limited but we had no problems getting a space but we were staying in a Sunday and Monday night. One downside is that the walls are paper thin and you could hear conversations in the room next door but didn't worry us. All in all good value and would use again.
Stayed 2 nights in Jul 2023
Response from Jilly McLean on 9 Aug 2023
Hi Terry, the for such a great review. We hope you come back and see us again

4/10 Poor

Shirley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bedroom stank of cigarette smoke, although smoking wasn’t allowed. Tables were dirty, too little staff. No bottle opener to open the bottle of wine that I had bought!
Stayed 1 night in Jul 2023
Response from manager on 9 Aug 2023
Hi Shirley. We are sorry you feel this way. We check the rooms each morning and there was no smell of smoke in any of the rooms. If this was the case you could have also told us and we would have tried to rectify it at the time. Thanks for the feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Jilly McLean on 9 Aug 2023
thank you for the great feedback

8/10 Good

Keith

Stayed 1 night in Jul 2023
Response from Jilly McLean on 9 Aug 2023
Hi Keith thanks for the great score, we hope to see you again.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small, but cosy. Was a bit worried when I got an email saying the had music until. 1am.They even had a set of ear plugs in the room. Honestly never heard a thing!
Stayed 2 nights in Jul 2023
Response from Deputy Manager on 9 Jul 2023
Thank you so much Julia for the great review. We hope to see you gain soon

4/10 Poor

Maureen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was noisy, asked for a quite room ,did not get it we were there for 5 nights . Advertised parking, 7 car parks for 12 rooms and the inn was busy from lunch time till late.Our accomodation was fully paid for had the receipt, the barman said that it wasn’t and we could not have the room until we paid, we were stuck in a hard place we repaid the $ 337 pound .Got in contact with Expedia they acknowledge our payment we’re still waiting for the refund Left us with a bad feeling with them.
Stayed 5 nights in May 2023
Response from manager on 7 Jun 2023
Hi, When you arrived your room was not paid for. This can happen sometimes unfortunately. You booked with a third party so your issue is with them. They have not given us payment so we cannot let you check in without paying for the room. Thank you for the review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jilly McLean on 7 Jun 2023
thank you for the great review, hope to see you again soon

8/10 Good

Vikki

Stayed 1 night in May 2023
Response from Jilly McLean on 7 Jun 2023
thank you for the great review, hope to see you again soon

4/10 Poor

Steven

Liked: Cleanliness, room comfort
Not ideal for the weary traveller
Sorry just wasn't for us for a nearby airport stay... Breakfast served far too late at 8am. We had to be off to the Airport at that time and there were contactors getting in their vans with no breakfast. There wasn't even an option of a bacon sandwich to go... So we paid £35 for 2 breakfasts at the rip off Airport.. not a good start. It's a nice clean place but not everyone wants football playing on the screen on their table whilst eating a relaxed meal.. Also too far from anywhere within walking distance. We will look for somewhere in Paisley with a quiet area and an early breakfast option next time. sorry.
Stayed 1 night in Apr 2023
Response from Jilly McLean on 7 Jun 2023
Hi Thanks for the review. We do have a room only option as we understand that not everyone can make breakfast. Thanks

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jilly McLean on 7 Jun 2023
thank you for the great review, hope to see you again soon

8/10 Good

margaret

Stayed 2 nights in Apr 2023
Response from manager on 7 Jun 2023
thank you for the great review, hope to see you again soon

10/10 Excellent

Laszlo, Kirkcaldy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wee room, absolutely more than I expect, and I have no reason to complain. It is highly recommended.
Stayed 1 night in Apr 2023
Response from Jilly McLean on 7 Jun 2023
thank you for the great review, hope to see you again soon

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jilly McLean on 7 Jun 2023
thank you for the great review, hope to see you again soon

8/10 Good

mrs n m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice. Ate in the restaurant and food was good. Reasonable prices for drinks and food. Breakfast good. I was in room 6 which I felt was really cramped. The shower was a slow trickle. The noise from the road kept me awake but there were ear plugs if needed. I would certainly stay again and will ask for a room at the back if there is one.
Stayed 1 night in Apr 2023
Response from Jilly McLean on 7 Jun 2023
thank you for the great review, hope to see you again soon

10/10 Excellent

Suresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jilly McLean on 7 Jun 2023
thank you for the great review, hope to see you again soon

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service
Very clean room but the en-suite was very cramped leaving little room at the tiny sink. Noise from the downstairs bar was definitely a downside. Staff were pleasant and helpful.
Stayed 3 nights in Feb 2023
Response from manager on 6 Mar 2023
Hi Kathryn. Thanks for the review. We do state that we have entertainment on as we know this wont be for everyone when booking. Thanks

4/10 Poor

Paul

Stayed 1 night in Feb 2023
Response from Abbey Inn on 18 Feb 2023
Hi PaulWould like to ask what made you leave a negative review and if there was something we could of helped you with

10/10 Excellent

Miss Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly atmosphere
I've stayed here multiple times and it's a really nice and friendly place to stay. Staff are nice, rooms are immaculate and there's all the services that the pub offer as well. Menu is varied and food arrives fast. Served from early until late, it's ideal.
Stayed 2 nights in Jan 2023
Response from Abbey Inn on 18 Feb 2023
Thank you for such a lovely review Hope to see you again soon

10/10 Excellent

Joellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Abbey Inn on 5 Jan 2023
Thank you for your review

8/10 Good

phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just work
Stayed 4 nights in Dec 2022
Response from Abbey Inn on 17 Dec 2022
thank you for your review and we hope to see you again soon

10/10 Excellent

UGUR

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place
Stayed 1 night in Dec 2022
Response from Abbey Inn on 13 Dec 2022
We are so glad you enjoyed your stay with us

8/10 Good

Stuart

Stayed 1 night in Dec 2022
Response from Abbey Inn on 13 Dec 2022
Thank you for your review and we hope to see you again soon