Studio Suite, 1 King Bed, Non Smoking | Pillow-top beds, in-room safe, desk, blackout curtains
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Reviews of Baymont by Wyndham Owatonna

2.5 out of 5
Baymont by Wyndham Owatonna
245 Florence Avenue, Owatonna, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 247 out of 479 reviews" "
Rating 8 - Good. 153 out of 479 reviews" "
Rating 6 - Okay. 44 out of 479 reviews" "
Rating 4 - Poor. 20 out of 479 reviews" "
Rating 2 - Terrible. 15 out of 479 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Burt

Stayed 1 night in Apr 2024
Response from vvs on 19 Apr 2024
Thanks for taking time to respond to our guest survey

8/10 Good

Sara

Stayed 5 nights in Mar 2024
Response from vvs on 4 Apr 2024
Thanks for taking time to respond to our guest survey

8/10 Good

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean & nice. Very quiet and lots of dining options around the area.
Stayed 1 night in Mar 2024
Response from vvs on 28 Mar 2024
Thank you for the nice comments about the Baymont by Wyndham Owatonna. We appreciate hearing from our guests

8/10 Good

Randal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good and comfortable. The only minor issue that we had was the drain for the sink was slow.
Stayed 2 nights in Mar 2024
Response from vvs on 27 Mar 2024
Thanks for taking time to let us know about your stay and my apologies for any problems you experienced

10/10 Excellent

Pam

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from vvs on 28 Mar 2024
Thanks for the great score.

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from vvs on 19 Apr 2024
Great! We love it when we do everything right and our guests let us know

10/10 Excellent

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids running around loudly
Stayed 1 night in Feb 2024
Response from VvS on 28 Feb 2024
Thank you for taking time to respond to our guest survey. We do appreciate hearing from our guests

10/10 Excellent

Kylie

Liked: Staff & service, property conditions & facilities
Great breakfast, friendly staff, clean facility & rooms. Overall great experience!
Stayed 1 night in Jan 2024
Response from VvS on 7 Feb 2024
Thanks for the nice review of your recent stay

2/10 Terrible

Holly

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel had the incorrect dates, took an hour to check in, our room had old ranch in the fridge so clearly wasn’t cleaned, scratch marks and dirt all over the room, worse part was when we checked out they said we still owed money and needed to pay more before we left!! I paid a month ago in full. They tried to tell us the rate was different now and we needed to pay more. Took over a half hour to check out. Also we tried calling the hotel many times before we checked in and no one ever answered. Awful experience.
Stayed 1 night in Jan 2024
Response from VvS on 29 Jan 2024
We strive to offer the best in hotel accommodations and guest service but clearly fell short for your recent stay. My sincere apologies for any inconveniences you experienced.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a very nice stay! It was convenient to I-35, had close access to restaurants & shopping. We enjoyed the included breakfast. The pool looked nice, but we didn’t get the opportunity to use it
Stayed 3 nights in Jan 2024
Response from VvS on 19 Jan 2024
Thanks for the great comments about your recent say at the Baymont by Wyndham Owatonna.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff
Stayed 1 night in Jan 2024
Response from VvS on 19 Jan 2024
Thank you for takin time to respond to our guest survey, we do appreciate hearing from our guests

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, room comfort
The stay was good. Heater for the pool and hot tub were down. Hot tub was colder than the pool!!
Stayed 1 night in Jan 2024
Response from VvS on 10 Jan 2024
My apologies and I've alerted our maintenance to check for any problems

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from VvS on 10 Jan 2024
Thanks for the great score

8/10 Good

TRICIA

Stayed 1 night in Dec 2023
Response from VvS on 10 Jan 2024
Thanks for taking time to respond to our guest survey

6/10 Okay

Lincoln

Stayed 2 nights in Dec 2023
Response from VvS on 10 Jan 2024
Thanks for your comments we appreciate you taking time to respond to our survey

8/10 Good

Jose Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Not much to do on winter.
Stayed 3 nights in Dec 2023
Response from VvS on 2 Jan 2024
Thanks for taking time to respond.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from VvS on 2 Jan 2024
Thanks for the great score

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from VvS on 2 Jan 2024
Thanks for taking time to give us a great score

2/10 Terrible

Chantal

Disliked: Staff & service
The housekeeping staff entered my room without knocking while I was naked. Thank goodness the clasp was over the lock and prevented it from opening all of the way. I yelled and my fiancé ran to the door just for the woman to ask if we needed anything before checkout. We told her no and she left. This is completely unacceptable, no one should be entering our room before check out, let alone without knocking. A very scary and unpleasant experience, will never stay at Wyndham hotel or recommend one to anyone. The front desk was informed of the incident and we hope in the future no one has the same experience.
Stayed 1 night in Nov 2023
Response from VvS on 24 Nov 2023
I certainly understand your frustration at the situation and offer my sincere apologies for what would have been a traumatic experience. Housekeeping has been informed of the situation and has talked to their staff regarding proper way to enter a guest room.Again, my sincere apologies

2/10 Terrible

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia booked us the wrong room and we had 4 people with one bed
Stayed 1 night in Nov 2023
Response from VvS on 20 Nov 2023
Usually you receive a confirmation from when making a reservation via an OTA and it will state what type of bed is being offered. My sincere apology for a less than perfect experience.

10/10 Excellent

AshlyAnn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of beautiful updates, nice large pool area and the complimentary breakfast was delicious!
Stayed 1 night in Nov 2023
Response from VvS on 14 Nov 2023
Thanks for the great comments about your recent stay. We love hearing from our guests

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Meh
Stayed 1 night in Oct 2023
Response from VvS on 14 Nov 2023
Thank you for taking time to respond to our guest survey, we appreciate your comments

10/10 Excellent

Jen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable! Gal at check in was superb!
Stayed 1 night in Oct 2023
Response from VvS on 6 Oct 2023
We pride ourselves in offering the best in hotel accommodations and guest service. Thank you for taking time to comment on our guest survey

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from VvS on 26 Sept 2023
Almost perfect score. Thanks

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from VvS on 26 Sept 2023
Thanks for taking time to respond to our guest survey, we appreciate hearing from our guests

4/10 Poor

Sherri, Cambridge

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Nice location
Stayed 1 night in Sep 2023
Response from VvS on 23 Sept 2023
We love hearing from our guests that they enjoyed their stay.

4/10 Poor

Lisa

Travelled with group
Disliked: Staff & service
My card was declined when checking into the hotel. The employee manually keyed in my credit card information and according to my credit company the credit card expiration date was entered incorrectly. Employee was rather rude and made me felt uncomfortable knowing very well that my card should not be declined which was confirmed when I called my credit card company. Unsure why there would not be a way to swipe/tap my card with the technology we have these days. I used to stay here one day every year for a vendor event. I will bring my business elsewhere next year.
Stayed 1 night in Sep 2023
Response from Tonya on 27 Sept 2023
Hi Lisa,I am the Front Office Manager, I am so sorry you were treated rudely by my front desk representative. That is not how we are to treat people. We were having some issues that day with cards declining and yes she should have run it electronically. She is fairly new and did not know the process to remove your card and reenter it. She knows the process now. Again I am very sorry you were inconvenienced and made to feel uncomforatble in any way.

8/10 Good

Samantha

Stayed 1 night in Sep 2023
Response from VvS on 26 Sept 2023
Thanks for the great score

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. It looked nicer in the photos. Room was small but clean with tiny TV. We changed rooms as first room smelled of cigarettes.
Stayed 1 night in Sep 2023
Response from VvS on 18 Sept 2023
My sincere apologies for any inconveniences you experienced during your stay.

8/10 Good

Claire

Liked: Cleanliness, staff & service
Everything was as expected.
Stayed 1 night in Sep 2023
Response from VvS on 18 Sept 2023
Thanks for your comments, we appreciate hearing from our guests

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive, but clean & upgraded
I'm not sure what the negative reviews are referencing as far as the building goes because the lobby is beautiful and obviously redone recently. Pool and hot tub areas were very clean. Room was also upgraded with a new AC unit that worked better than mine at home (this was SUPER important to me because I sleep super hot). I did stay on the first floor so maybe this floor was renovated first? Idk, but no problems what so ever. Front desk reps were very nice. Parking can be sparse on busy weekends but not bad.Only downside would be that it's over priced for a Baymont, but seems to be one of the better choices in Owatonna. Plus is also there's an Applebee's across the parking lot if that's your thing lol.
Stayed 1 night in Sep 2023
Response from VvS on 15 Sept 2023
Thank you for the nice comments about our property. Our property has Won "Best of Baymont" 4 years in a row and we like to think we offer great accommodations and guest service for all our guests.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very clean and friendly staff
Stayed 2 nights in Sep 2023
Response from VvS on 13 Sept 2023
thanks for taking time to respond to our guest survey, we appreciate hearing from our guests

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023
Response from VvS on 6 Oct 2023
Five out of Five can't get much better. Thanks for the great score

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here 5 days with my adult children. Great customer service. Breakfast was good, wine/beer at night, pool/hot tub. Restaurants close by close to the interstate. I’ll stay again for sure.
Stayed 5 nights in Aug 2023
Response from VvS on 5 Sept 2023
Excellent! We love it when guests have a great time and let us know.

4/10 Poor

Paige

Disliked: Room comfort
Probably not again
The person who checked us in was new to the system and that process took a long time. Also, she could not verify the rate and that was problematic. She was apologetic, but the process took way too long. Overall the room was just uncomfortably hot, even with the thermostat set low and a fan that I had brought. It was just way way too hot.
Stayed 1 night in Sep 2023
Response from VvS on 5 Sept 2023
Thank you for taking time to respond to our guest survey, we do appreciate hearing from our guests. My apologies for any inconveniences you experienced from any staff member

2/10 Terrible

Elizabeth

Stayed 1 night in Sep 2023
Response from VvS on 5 Sept 2023
Thanks for taking time to respond to our guest survey

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a last minute plumbing issue in our apt, so we needed to be away from home for a night. This place is always our "get away go-to" we always get the jucuzzi room, and are always very pleased, and very relaxed. When we checked in tho, the lady at the front desk was friendly until she saw people that kept walking in behind us and it seemed as tho she was getting a bit frustrated. Other than that it's always a great place to stay.
Stayed 1 night in Aug 2023
Response from VvS on 5 Sept 2023
We appreciate hearing from our guests about their experience. My sincere apologies for any inconveniences you experienced during your stay

6/10 Okay

Megan

Stayed 1 night in Aug 2023
Response from VvS on 5 Sept 2023
Thanks for taking time to respond to our guest survey, we appreciate your comments and score

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from VvS on 5 Sept 2023
Thanks for the Perfect score, we appreciate you taking time to let us know we did a great job

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from VvS on 5 Sept 2023
Great! Love it when we do everything right to make a guests stay perfect.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gab Fest.
We had a family reunion for the fair. It was excellent to be able to sit in the lobby or outside to gab with one another for hours and hours. Breakfast opened at 5:30. It was the standard fare but "good enough". Getting to the fair took 10 minutes. It was very quiet.
Stayed 3 nights in Aug 2023
Response from VvS on 20 Aug 2023
Happy to hear your family reunion was a success and staying at the Baymont made it easy to visit and get around town.

10/10 Excellent

Kenneth

Stayed 1 night in Aug 2023
Response from VvS on 13 Sept 2023
Thanks for the great score

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from VvS on 20 Aug 2023
Thanks for the great score and letting us know we did everything right to make your stay perfect

8/10 Good

Rita

Stayed 1 night in Aug 2023
Response from VvS on 5 Sept 2023
Thanks for the great score

4/10 Poor

collison

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby was new and super clean. Rooms were small, dated, and smelled like smoke
Stayed 1 night in Aug 2023
Response from VvS on 9 Aug 2023
My sincere apologies for any problems that occurred during your stay. We value the comments given to us by our guests and will take action where necessary.

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from VvS on 9 Aug 2023
Thank you for taking time to respond to our guest survey, we appreciate your comments

10/10 Excellent

Makayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from VvS on 9 Aug 2023
Wow, a perfect score telling us we did a great job

6/10 Okay

Leigh

Stayed 1 night in Jul 2023
Response from VvS on 9 Aug 2023
Thank yo for responding to our guest survey

10/10 Excellent

Heather

Stayed 1 night in Jun 2023
Response from VvS on 9 Aug 2023
Thanks for the great score

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this nice hotel!
Nice hotel! Love the interior decor throughout, and the hotel is very clean. Nice breakfast. Love that this hotel is within walking distance to great restaurants and shopping. Thank you for a great stay!
Stayed 4 nights in May 2023
Response from VvS on 25 May 2023
Thank you for taking time to let us know about your recent stay. We take pride in offering the best in hotel accommodations and customer service and love it when our guests let us know our efforts are appreciated