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Reviews of Hotel L'Ecailler

Hotel L'Ecailler
1 Place Génerale De Gaulle, Ouistreham, Calvados

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 138 reviews" "
Rating 8 - Good. 59 out of 138 reviews" "
Rating 6 - Okay. 36 out of 138 reviews" "
Rating 4 - Poor. 18 out of 138 reviews" "
Rating 2 - Terrible. 5 out of 138 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Mr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel was closed!!!!
I arrived at this so called hotel to find it closed and all doors locked... My partner booked it earlier on that day and took full payment....How can this be allowed to happen HOTELS . COM....SHOCKING...I await your actions!!!!
Stayed 1 night in Nov 2020

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very pleased the hotel was open in view of latest Covid shutdown. Basic but clean and comfortable. Understandably no restaurant
Stayed 1 night in Oct 2020

8/10 Good

M

Liked: Cleanliness, property conditions & facilities, room comfort
good stopover
the hotel is well situated to catch the ferry and is quiet. the lack of private parking is a concern : you can park in a public area just accross the road .Prices are good.the rooms are comfortable and spacious.the stall is friendly. the restaurant attached to the hotel serves reasonably priced good meals.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Good value but iffy parking
You get what you pay for, spoilt for us as while we were in our van in the car park opposite, 2 youths of ethnic origin attempted to climb into the van via the rear door. Very scary but luckily no harm done
Stayed 1 night in Jan 2020

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stay as a stopover but bed is clean and comfortable and have own bathroom etc. Good value for the price. Food in the restaurant is excellent and we are always welcomed.
Stayed 1 night in Jan 2020

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a nights stopover before the taking ferry. Restaurant with hotel is very good!
Stayed 1 night in Dec 2019

6/10 Okay

Alan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
All good
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient from the ferry
Before arriving we informed the hotel that we would be arriving outside the regular check-in times (around 10pm) and requested a late check-in which worked really well. The hotel is very convenient for the ferry port being less than 5 minutes from passport control with free public parking available opposite. The room itself was basic but clean with a comfortable bed. We would definitely re-book if we’re in need of a night’s stay after getting off the ferry.
Stayed 1 night in Oct 2019

4/10 Poor

J

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Fairly basic but cheap.
Stayed 2 nights in Oct 2019

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is in a convenient place for the ferry.the staff is friendly.the room was comfortable and quiet,which is important to me.I had everything I needed.the bathroom was well designed And having a separate toilet was a good extra facility.I was warm in my room The meal in the restaurant was delicious and very good value for money;the waiter was very pleasant.
Stayed 1 night in Oct 2019

8/10 Good

Elizabeth

Needs a revamp and WiFi not good
We have stayed here several times in the past ,the night before getting early ferry to UK, the hotel is now looking run down and the WiFi was useless, will definitely look at other hotels nearby
Stayed 1 night in Oct 2019

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed here overnight after ferry. Arrived 10pm and hotel staff very efficient and nice room for our family, 2 adults and 2 children. Easy to park right outside hotel. Quiet location.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

We cannot submit a review as we missed our ferry and had to stay in Le Havre.However the owner of this hotel did kindly ring us around our due arrival time to ask where we were! We thought we hadcontacted him butthe message did not get through
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found this hotel very comfotable and could find no fault in our stay.
Stayed 1 night in May 2019

6/10 Okay

Henry

Disliked: Staff & service, property conditions & facilities
One night in May
Good location for morning ferry is the reason we booked ,but I’ll not use again as requires a full refurb of the room, reception area foody smell, thin dividing walls, and could hear conversations, toilet , showering in next rooms. Good side was WiFi , decent linen and reasonable cost of room.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Alleda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Alan

Liked: Cleanliness
OK for the money
Ideally situated for the ferry. Room was "tired"
Stayed 1 night in Oct 2018

8/10 Good

Mrs D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay very close to Port
Late evening arrival & very early departure so this hotel was an excellent choice for nearby Port. Staff very friendly. Room with ensuite facilities clean & tidy. Bed was comfortable. Can't comment on food as didn't have any but good selection of drinks at bar.
Stayed 1 night in Oct 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the port
Excellent location. Out stay was just fine
Stayed 1 night in Oct 2018

8/10 Good

Peter

Convenient and friendly hotel. Don't be put off.
The room was large and clean and out dogs were also welcomed.The hotel is in an excellent location for the ferry with car parking very close and an excellent restaurant below. The manager and staff were very welcoming and in our case were very apologetic and offered refund because of a problem with the hot water.It is not the fault of the hotel in any way but because of its location it is surrounded by gangs of illegal migrants who chase the lorries as they enter the port. There is a high police presence and the gangs don't annoy or target travellers but they do congregate around the hotel and we were disturbed by the noise they made during the night. Don't be put off by them - in balance this is still a good hotel to stay at and was good value.
Stayed 1 night in Sep 2018

6/10 Okay

debbie, winnipeg

Disliked: Cleanliness, staff & service
Bathroom beautifully roomy, unlike the actual room??!! Verrrry hot with no A/C so left window open all night...(luckily on a high enough floor to feel safe) Really nice breakfast .
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nobody on reception when we arrived mid afternoon but a notice directed me to the bar next door. Never saw anyone else after that. Hotel basic but clean and very convenient for an early morning ferry.
Stayed 1 night in Jun 2018

10/10 Excellent

Beryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
Very pleased with our stay. Spotless/ comfortable/ friendy staff/ fantastic location 2 mins from ferry check in . Would recommend this hotel 100 percent. Will definately use it again. Best in this area. Pricewise excellent
Stayed 1 night in Jun 2018
Response from directeur on 24 Jun 2018
merci pour votre commentaire encourageant la direction

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and convenient. New paid parking on square cheap and easy to use.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean and friendly hotel but not for us
The room was very clean but small, no wardrobe. The room was not sound proof as we could hear the neighbours quite clearly. The shower was great, lovely hot water. We stayed 1 night before getting the boat. It was just not for us as we prefer a little more comfort.
Stayed 1 night in Apr 2018
Response from sfhtyj on 1 May 2018
whghjh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
This hotel is clean and the staff helpful and friendly. The bed was comfortable. Breakfast was adequate but I've had better in French hotels. I was there as a foot passenger, and they were happy to store my luggage prior to booking in for the ferry. It's probably best to consider this as a budget hotel. Ouistreham has a problem with illegal migrants. I didn't see them being aggressive but if you don't want to be exposed to them don't stay close to the port.
Response from d on 19 May 2018
merci

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

David

Disliked: Staff & service, room comfort
OK for an early departure, just.
OK for an early morning sailing but there is little to commend this hotel. It looks inviting from the outside, bright lights, busy restaurant and good location but this masks the reality Staff are unfriendly, dismissive because booking done on line and happy to give you a small room on the third floor. And faving the yard.
merci de vos remarques nous nous efforçons d'améliorer notre service d’accueil a la réception de l'hotel en espérant vous revoir tout de même cordialement le manager

6/10 Okay

Verified traveller

Handy for the ferry
Perfectly adequate. Slightly disappointed we couldn't get e drink from the bar at 10.30.
Stayed 1 night in Oct 2017
Response from philippe on 3 Jan 2018
il est possible que pendant la saison d'hiver le bar ferme plus tôt la prochaine fois nous ferons un effort pour vous servir une boisson a votre arrivée cordialement le manager

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Elizabeth, France

Liked: Cleanliness, staff & service, room comfort
Convenient stay with nice view of lighthouse
This hotel was flexible about changes in bookings and the staff were responsive to a late arrival time. We were greeted in a friendly manner both on arrival in the evening and for breakfast. The room was bright and clean, the bed comfortable, and the view was great. The bathroom was a bit retro but fine for an overnight stopover before or after the ferry crossing. Will definitely use again.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and efficient on the reception desk. Room was good - comfortable bed and clean. Fairly basic but good for us as we only have overnight stay as it is so convenient for the ferry port.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Run down and tired hotel
... front desk staff could be a bit more welcoming
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Relatively cheap, I suppose...
Stayed overnight before catching early ferry. Room clean, but very small and with only most basic of facilities. Shower head spat water sideways, and the hose was so short that I had to stoop down to wash my hair. No air conditioning, and the window opened on to a flat roof - so slept with window shut. Thin walls and noisy neighbours disrupted sleep. Not very impressed..
Stayed 1 night in Sep 2017

6/10 Okay

Ian, South Wales

Disliked: Cleanliness, staff & service, property conditions & facilities
No more than a clean bed for the night. Grumpy reception staff.
Stayed 1 night in Aug 2017

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accommodatoin
Stop over for ferry to England

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Ouistreham
After a day shopping and walking in the area we needed a bed for the night before catching the morning ferry. We had already booked an evening meal elsewhere so it was literally a bed for the night .The hotel reception was not open but a note directed us to the next door bar and the cheerful barman let us in answered our questions about evening exit and entry and early morning leaving. The room was clean and the bed was comfortable. We needed nothing more.

6/10 Okay

Gill, Bristol

Liked: Cleanliness, room comfort
Good situation for ferry travel
This hotel is ok but the shower in our room wasn't working properly and the bathroom got a bit flooded. Apart from that it was quite good.

6/10 Okay

binky, stourbridge

Liked: Cleanliness
Close to all amenities and port
Overall the stay was Ok for a night,room was clean but no aircon so as it was hit,had to open window ,which meant it was noisy. Wi fi good when it worked. Had a good deal,but not sure I would have paid more for the room

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ok for one night before early ferry
The family room was ok for one night, although very hot with no fan/air con so window had to be opened. On a main road with heavy traffic most of the night which stopped our children (and therefore us!) sleeping. Advert says free parking but we had to pay and when I pointed this out at reception they said there was nothing they could do.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Does the job
A pretty basic room, but just what we wanted: somewhere close to the ferry, restaurants and parking so that we could get away really on the morning ferry.

8/10 Good

natalie, Accrington

Liked: Staff & service
Fine for 1 night stay
1 night stay ready for an early morning ferry. Room was fine, bathroom ok but very dated but clean

6/10 Okay

Geoff, London

Close to port and some very good restaurants
booked a twin got a double! Tired hotel in need opf a redoration to the rooms but otherwise all ok