Things certainly did get a bit difficult when you messaged us on the morning of your arrival apologising you’d made an error that the booking didn’t include 10 x Adults ready to share the five Queen/Double beds, but the majority of the guests were <18, and that you were happy to cover the costs of any additional charges so that all 13 beds could be used. Consequently, the local Property Managers dropped everything to rapidly make sure all the beds were made-up for your group [they charge us Per Bed with cleaning fees], so we’re deeply disappointed you are now saying you were unhappy to pay for Extra Beds.☹ Our Team genuinely strived to do everything in our power to look after your requests to try to ensure your stay could be the best possible experience all-round. We are sad you have expressed any disappointment, and only extend to you our kindest and warmest regards.

Thank you Amanda and 'crew' for choosing to stay at the beautiful ONEPU MOANA Holiday Home on the stunning Hokianga Harbour. A special location to enjoy special times. It was our pleasure to look after you.

Thank you for booking to stay at the clifftop ONEPU MOANA holiday home with its uninterrupted panoramic views of the Hokianga Harbour. You were so lovely to deal with! We only wish you the very best. :)

Torise's group were awesome guests! Brilliant! Thank you so much for booking to stay at the beautiful ONEPU MOANA on the stunning Hokianga! 😀

Raiha it was delightful to have hosted you - and awesome to have you back again so quickly! We are so pleased you had a beautiful stay! :)

Thank you Evelyn for your response. Yes there is one step from the lounge to the deck which guests don't generally have an issue with, however we are going to add a strip of white trim to make it stand out even more. Regarding bulbs, we do apologise that wasn't pickup up before your stay, but we do wish you'd followed the instructions to simply call our local Property Manager who lives 5mins away and could have sorted that for you quick smart so it was not an ongoing issue. And finally yes we do always air out the property but our local Cleaners had the property ready for you as a complementary Early Check-In (which you didn't end up using) so yes the whole house was shut up on a hot day for quite some hours before your arrival. We do appreciate the feedback and hope to see you again at one of our properties. Mark, Owner.

Thank you so much Sarah and whanau for choosing to stay at Onepu Moana Retreat. We are so glad you had a lovely family long weekend, despite the weather not being super helpful. All the best.

Onepu Moana has three security cameras on the building exterior that face the four entrances into the house. These cameras are only active when no-one is occupying the property. These particular guests during their stay, actually hosted an unpermitted event, even including erecting two Bouncing Castles, plus inviting extra guests. Afterwards we were horrified to learn about the mess to the driveway and backyard, the trashed Bunk-Room carpet, and all the missing/broken bits of kitchen equipment/ornaments/recycling-bins. So clearly we don't have the cameras functioning during guest stays as otherwise we would have been aware a party was going on! :(

Rāniera and his whanau were excellent guests. The children created some accidental damage, but Rāniera was actively helpful to pay to sort the issues, no problem. We would be honoured to have Rāniera book again. They have been wonderful to deal with.

Kia or Rebecca. We are so pleased you have a lovely stay at the beautiful ONEPU MOANA on the stunning Hokianga ... yeah over time we have needed to add instructions to things we at first assumed were pretty basic commonsense - but from recurrent damages we've needed to spell some things out so amenities can remain immaculate and functional for the next guests booked to stay, while trying hard not to detract from current guest enjoyment to be able to chillax. We're so pleased you did! Sweet as. :)

Excellent guests - thank you for choosing to stay with us. PS We're here this weekend with a bunch of friends and thismorn did fishing charter over the bar into Tasman. Might need to be on your future agenda. Large chilly filled to the brim in couple of hours. Outstanding! :)