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Rating 10 - Excellent. 475 out of 1002 reviews" "
10 - Excellent
475
Rating 8 - Good. 350 out of 1002 reviews" "
8 - Good
350
Rating 6 - Okay. 108 out of 1002 reviews" "
6 - Okay
108
Rating 4 - Poor. 38 out of 1002 reviews" "
4 - Poor
38
Rating 2 - Terrible. 31 out of 1002 reviews" "
2 - Terrible
31
8.8/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Paula, Carrboro
Travelled with family
30 Apr 2024
Liked: Staff & service, amenities
Excellent staff/employees, quiet, nice beds, good breakfast however, the common areas could be updated, carpet was dirty, etc. All in all, a very good quality for the price.
Paula
Stayed 4 nights in Apr 2024
8/10 Good
Sandra
Travelled with family
30 Apr 2024
Spacious comfortable room. Only thing missing is in-room coffee.
Nice place. Clean with a comfortable bed. Pet friendly. Nice area to walk a dog. Friendly staff. My only little glitch happened when my card key didn't work at 3:00 am after I had to take the dog out for a potty break. The person at the front desk was great and got me a new key quickly. I would stay here again.
I have been here twice now, and both times the front staff have made it appealing to stay here. Friendly, and they speak with a clear voice, making it easy to understand them. Always smells clean, would have no idea this is a pet friendly hotel.
the front desk receptionist during the day was AWFUL and rude and kept complaining about everything
Larissa
Stayed 3 nights in Mar 2024
Response from Billi H on 11 Mar 2024
I'm sorry to hear about your negative experience with the front desk receptionist. We strive to provide excellent customer service and will address this issue with our staff to ensure it doesn't happen again. Thank you for bringing this to our attention.
I love animals, and I think there should be hotels that allow pets, but there were two barking dogs on my floor that seemed to be unattended. It was very noisy all night. I didn’t sleep at all. Lots of slamming doors too, which I don’t blame the hotel for. Disrespectful guests.
The housekeepers were very sweet and friendly.
The shower was heavenly. I didn’t want to get out. Maybe the best hotel shower ever. Plenty of hot water. Great Target Store nearby. Several restaurants too. Good area of town.
Beth
Stayed 1 night in Mar 2024
Response from Billi on 10 Mar 2024
Thank you for your feedback, we are glad to hear that you enjoyed our pet-friendly policy and that you found our housekeepers to be friendly. We apologize for the noise disturbances caused by the barking dogs and disrespectful guests on your floor. We will address this issue with our staff to ensure a more peaceful stay for future guests. We are delighted to hear that you loved our shower and the nearby amenities. We hope to have the pleasure of welcoming you back for a more restful stay in the future. Thank you for choosing our hotel.
Staff was very friendly. Room was clean. Hotel was quiet and safe; it's locked at night (need your card to get in). We were just there for one night - we didn't check out the gym or eat the complimentary breakfast, but we were happy with the stay.
Emily
Stayed 1 night in Feb 2024
Response from Billi on 10 Mar 2024
Thank you for your feedback! We're glad to hear that you enjoyed your stay with us and found our staff friendly, the room clean, and the hotel quiet and safe. We hope to welcome you back again soon so you can check out our gym and enjoy our complimentary breakfast next time. Safe travels!
Actors young lady, that checked us in was very outstanding, and the way she visited with us and got our reservation taken care of. Great young woman.
ernest
Stayed 2 nights in Feb 2024
Response from Billi on 10 Mar 2024
Thank you for your kind review, Ernest. We're so glad to hear that our young lady provided you with such exceptional service. We'll be sure to pass your compliments on to her. We hope to see you again soon!
Room was clean, breakfast was skimpy but hit. Tub stopper was broken.
Becky
Stayed 2 nights in Jan 2024
Response from Billi H on 11 Mar 2024
Thank you for taking the time to review your recent stay with us. We are pleased to hear that you found our room clean and our breakfast satisfactory. We regret to hear that the tub stopper was broken. We will have our maintenance team address this issue as soon as possible. We appreciate your feedback and we hope to have the opportunity to serve you again soon.
Nice hotel but because they allow dogs it was noisy with barking outside our window at times.
Richard
Stayed 11 nights in Dec 2023
Response from Billi H on 11 Mar 2024
Dear Richard,Thank you for sharing your review of your recent stay with us. We are glad to hear that you enjoyed the overall experience and found our hotel to be nice. We appreciate your feedback regarding the noise from dogs barking outside your window. We understand that this can be an inconvenience, and we are working to address the issue. We have recently implemented a new policy that requires dog owners to keep their pets on a leash at all times in the hotel, and we are also working on adding more soundproofing to the windows in our guest rooms. We apologize for any inconvenience this may have caused you during your stay, and we hope that you will consider staying with us again in the future.
Thank you for taking the time to leave a review. We appreciate your feedback and are glad that you enjoyed some aspects of our product or service. We understand that you rated us 3 out of 5, indicating that there were some areas where we could improve.We want to address your concerns and assure you that we are committed to providing a top-notch experience. Could you please elaborate on the reasons behind your rating? Your insights will help us identify areas where we can make improvements and serve you better in the future.
Thank you for your review! We're glad you enjoyed our service and found it helpful. We appreciate your feedback and will use it to improve our services in the future.
The place is pet friendly yet the rooms were so clean you couldn't tell. The service was fantastic - all the staff were super helpful and very nice. We stayed for 7 nights and this is my new fave place in the Omaha Metro. Hot breakfast, good parking, nice stay, clean rooms and I felt VERY SAFE here. For under $100 per night, it's impossible to find a better deal. We WILL be back! I have recommended this place to other people already.
Our stay was great. Easy check in and check out. They had a problem with the keys reseting every day, but we just had to take them to the desk and get new ones. The staff was friendly and helpful.
I chose this hotel based on price point and reviews, and it's convenient location to my destination. I was surprised to find no coffee maker, microwave or mini fridge in the room. Yes, coffee available in the lobby 24/7 however the complimentary breakfast wasn't put out until 7am. Just timing on my part, but i had to leave for my destination before that.
The staff was very friendly and the room clean and comfortable. I still rate it overall highly, just need to be aware of the limitations in the amenities.
The only problem was that there was no breakfast the first morning we were there - I guess someone didn't show up.
Mary
Stayed 1 night in Dec 2023
6/10 Okay
david l
28 Nov 2023
the room was supost to be for the 18th not the 25thmso iha i had to may 112.00 forthat night I trid to let you pepole know but had no way to call you would be nice to have a nomber to call not all of are computer smart to do everything on lin