Lobby

Reviews of Comfort Inn & Suites Omaha Central

2.5 out of 5
Comfort Inn & Suites Omaha Central
7007 Grover St, Omaha, NE

Reviews

6.8
Rating 10 - Excellent. 267 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 145 out of 1001 reviews" "
Rating 2 - Terrible. 138 out of 1001 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Shelley

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk persons that we encountered were very nice. Our room was questionable. The beds were clean. The carpet felt wet. The bathroom was the worst. It looked like feces on the door and wall. There were other stains on the wall... unsure of what they were... could be urine... The others I had no idea. Took a shower and within 5 minutes my feet were under water. That drain is in desperate need of cleaning.
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our front desk staff accommodating. However, we're deeply concerned to learn about the issues you encountered in your room. Please accept our sincerest apologies for any inconvenience caused by the cleanliness and maintenance issues you experienced. We have addressed these concerns with our housekeeping and maintenance teams to ensure they are promptly rectified. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

4/10 Poor

Emily

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom was tiny could barely move around, the elevators would take forever and go to the wrong floors, the restaurant menu inside the room was not the same as the actual restaurant, the toilet paper sucked, and the staff was all Indian and hard to understand. Breakfast was mediocre.
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We'll address the issues with the bathroom size and elevator efficiency with our team to improve future experiences. Regarding the restaurant menu discrepancy and quality of amenities, we'll work to ensure consistency and upgrade where necessary. Our diverse staff is here to provide excellent service, and we'll ensure communication is clear and effective. Your comments on breakfast will also be taken into consideration for enhancements. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

2/10 Terrible

Robert, cedar falls

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst room ever. Giant, greasy handprints on the headboard, grease on the plastic furniture, toilet loose, goo in the sink drain, dead bugs around the bathroom floorboards. Really gross. We wont be back. Should have demanded our money back and left but needed a bed on a busy weekend.
Stayed 2 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. This falls far short of the standards we aim to uphold. Please accept our sincerest apologies, and know that we take your feedback seriously. We'll address these issues immediately to ensure they don't recur. If you'd like to discuss this further or if there's anything we can do to make it right, please don't hesitate to reach out to our management team.Sincerely, Hotel Manager

6/10 Okay

Maria

Travelled with partner
I didnt like the fact that there are no mini refrigerators in the room. Room was ok, view of the interstate was alright.
Stayed 4 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input regarding the absence of mini refrigerators in the room. We'll take this into consideration for future improvements. We're glad to hear that you found the room and view satisfactory overall. We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 Good

Ralph

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok place to stay over night and get some sleep. Looks like they are going thru renovations so many areas were under construction.
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Dear Ralph,We're glad to hear that you found our place suitable for an overnight stay and were able to get some rest. We apologize for any inconvenience caused by our ongoing renovations. We're constantly working to improve our facilities for our guests, and we appreciate your understanding during this process. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Cheyenne

Travelled with family
Was very dirty…
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Cheyenne,We're truly sorry to hear that you found cleanliness issues during your stay. Maintaining a clean and comfortable environment is essential, and we take your feedback very seriously. We will investigate the matter promptly and take necessary steps to address any cleanliness concerns to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely, Hotel Manager

6/10 Okay

Diane

Liked: Staff & service
One staff member was rude. Did not acknowledge me when I arrived. Looked right at me, said nothing and went about walking around aimlessly. People drinking and listening to their car stero very loud at 10 pm
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Diane,Thank you for sharing your experience with us, and we sincerely apologize for the lapse in our service. It's disheartening to hear about the rude behavior you encountered from one of our staff members and the disturbance caused by noise late at night. We'll address this matter internally to ensure it doesn't happen again. Additionally, we'll take steps to enforce noise policies to maintain a peaceful environment for all guests. We hope to have the opportunity to make it up to you on your next visit.Sincerely, Hotel Manager

6/10 Okay

Sarah

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Needed a little elbow grease.
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Sarah,Thank you for your feedback. We're committed to maintaining high cleanliness standards, and we apologize if your experience fell short of expectations. Your comments are valuable, and we'll ensure that any areas needing attention receive the necessary care to enhance future stays. We hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

4/10 Poor

Gabriel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean; hair in the sink, stains on the bed, and on the pillowcases. Dirt smudges everywhere. Staff was very unhelpful. The people who were also staying there were unhinged. Not staying there again. So not worth it.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Gabriel,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

2/10 Terrible

Natalie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. The hotel is old and run down. There was water damage all over the ceiling and down the wall. We were sneezing and coughing the whole time. Dusty and dirty. Stains on the floor, sheets, blankets. Holes in the carpet. Staff unhelpful. We booked for 2 nights, but left after one because of the condition. The pool had a 30 person minute, but there were at least 50 people at all times. Would not recommend.
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May 2024
Dear Natalie,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

dakota

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled of smoke. No viewing options on tv in room. Water dripping from ceiling in halls. Paint peeling in bathroom
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Dakota,We sincerely apologize for the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disappointing to hear that we fell short of meeting your expectations. We take your feedback seriously and will address these concerns promptly to ensure a more pleasant experience for our guests in the future. Please know that your comments will shared with the appropriate teams for immediate action. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

8/10 Good

Yue

Stayed 1 night in May 2024
Response from Hotel Manager on 10 May 2024
Dear Guest,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Kaija

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chipped paint, dusty rooms, crumbs on the floor. No sign as to where the stairs are, starts are dark and unclean. Elevators are slow and can only hold 4 people at a time. There were at least 12 people trying to use the elevator upon our arrival. Will not stay here again.
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Kaija,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Angel

Disliked: Amenities, property conditions & facilities
It was a good area and the complimentary breakfast is nice. However, the water in the shower doesn’t get hot sometimes and the elevator is very slow. They also charge your credit card before your stay despite when you choose the “pay at property” option so be careful which card you put down as the deposit as they’ll charge the entire reservation there before you arrive.
Stayed 4 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Angel,We're pleased to hear that you enjoyed the location and complimentary breakfast during your stay. However, we apologize for the issues you encountered with the water temperature in the shower and the slow elevator. Additionally, we apologize for any inconvenience caused by the credit card charging process. We have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Jennifer

Travelled with partner
Liked: Amenities
Found hair in my “clean” shower. Our door stuck and had a space at the top when it closed. Felt unsafe and unprivate. Staff at desk wasn’t overly friendly and we kept having to have our keys reset bc they wouldn’t work. BUT THE BREAKFAST WAS AWESOME!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Jennifer,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Marquita

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful while we are looking for a new home for our family.
Stayed 14 nights in Mar 2024
Response from Hotel Manager on 1 May 2024
Dear Marquita,Thank you for your stay. We're glad to hear that we could assist you during your search for a new home for your family. Providing support and assistance to our guests in all aspects of their stay is important to us, and we're pleased that we could be of help during this transitional period. Best of luck with your new home, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Ryan

Travelled with family
Liked: Staff & service, amenities
Convenient and affordable Dislikes: The load capacity and all elevators were being worked on at the same time, the stairways could have been less looking like it has had a lot of traffic through it and better lighting
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Ryan,Thank you for staying with us. It's great to hear that you found our hotel to be convenient and affordable. We apologize for the inconvenience caused by the elevators being worked on simultaneously and for any issues with the appearance and lighting of the stairways. We'll take it into consideration as we strive to improve our facilities for our guests' comfort and safety. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 Terrible

edith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Edith,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Carol

Travelled with partner
Disliked: Amenities
Rooms need a deep clean and the staff keeps to themselves and are passive aggressive in responses.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Carol,We apologize for the disappointment with the cleanliness of the rooms and any perceived lack of engagement from our staff. Additionally, providing friendly and responsive service is a priority, and we regret if you felt our staff's interactions were not up to our usual standards. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Elizabeth

Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The entire second floor smelled like cigarettes and weed. Our room smelled like dog urine. No bed bugs were found so that was a plus!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Elizabeth,We're delighted to hear that you appreciated the absence of bed bugs during your stay. However, we apologize for the inconvenience caused by the unpleasant odors on the second floor and your room. We'll address this matter promptly to ensure a more enjoyable experience for our guests in the future. Hope you will visit again.Sincerely, Hotel Manager

2/10 Terrible

Ernest

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is not clean
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you experienced during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we will address your concerns with our housekeeping team to ensure that they are promptly resolved. We appreciate your feedback as it helps us to improve our services.Sincerely, Hotel Manager

10/10 Excellent

Dewayne, Lincoln

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
outdated
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your observation regarding the hotel's outdated aspects. Rest assured, we're continuously working on updates to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future to enjoy our improved amenities.Sincerely, Hotel Manager

10/10 Excellent

Rick

Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 May 2024
Dear Rick,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Good

LaQuiesha

Travelled with partner
Liked: Cleanliness, staff & service
Had a very little issues the toilet paper holder was loose and I had to put it back on. There was a small stain on the ceiling near the fire alarm but otherwise it was a good stay the pizza was okay. Not a fan of thin crust pizza the drinks looked good. Plan on coming back so I'll get a chance to try the drinks!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that overall you had a good stay with us. We apologize for the inconvenience caused by the loose toilet paper holder and the small stain on the ceiling. Your comments will be shared with our maintenance team to ensure these issues are addressed promptly. We're pleased to hear that you enjoyed the pizza and that you're looking forward to trying the drinks next time. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

edith

Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 May 2024
Dear Edith,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 Okay

Franklin H

Travelled with family and small children
Liked: Staff & service
9 floors; large swimming pool but not spa
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for sharing your thoughts! We're glad you enjoyed our spacious swimming pool. While we don't have a spa, we hope you found other amenities to your liking during your stay. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Linda,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Kaira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was really good for the weeks that I was there. Staff was very accommodating and pleasant. The facility was kept clean and they offered nice amenities such as an indoor pool, laundry, a fitness room and daily breakfast. The only reason I didn’t give it an “excellent” across the board is due to the noise level of guests. Very loud in the halls and children running up and down the floor on multiple occasions. Other than that, I had an excellent stay.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Kaira,Thank you for sharing your experience with us! We're delighted to hear that you had a really good stay. My team is really appreciative of your generous compliments about our work and service. We apologize for the noise disturbances you experienced during your stay, and we'll address this issue with our team to ensure a more peaceful environment for our guests in the future. We hope to have the opportunity to welcome you back for another excellent stay soon.Sincerely,Hotel Manager

6/10 Okay

Beth

Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Jay, Kaysville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same as other Comfort Inn
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Jay,Thank you for your feedback. We appreciate your input and understand that you found our Comfort Inn to be similar to others in the chain. If there are any specific areas where you feel we could improve or if there's anything we can do to make your next stay more memorable, please feel free to let us know. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Ana

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Ana,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 Poor

Danika

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place was run down and dirty. They were tearing down their tiki bar which was rather noisy. The walls are paper thin and can hear everything from neighboring room. Also only had one operable elevator that could only carry 4 people at a time and we were on the top level and it took forever to get an elevator when we had to leave. We had previously stayed here and had similar problem in addition to our car being hit in the parking lot and the person hit and ran.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Danika,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

2/10 Terrible

Tracie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like anything about the property. Very dirty, nasty and unkept. Children running up and the halls throwing ice at each other. Making loud noises all night. I called for extra towels, never got them, had to go downstairs to get them. Bathroom was horrible, the tub had millions of cracks, look like hair. No rubber mat in tub to keep from slipping. Holes in walls in the bedroom. Fridge & cooling system didnt work. The cabinets in the mini kitchen were broken. Unsatisfied customer!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Tracie,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

4/10 Poor

bethany

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place has many opportunities to work on, i was on floor 5 and the elevators are sketchy as all get out but i wasnt gonna walk 5 floors of stairs each time i went downstairs. Only 4 people allowed per elevator and 2 of them were broken. Lots of guests and the1 elevator tht can only hold 4 people at a time is ridiculous with 9 floors of people.and the painted chipping tube was way leds satisfying. I will never come back and have bad recommendations for all who would waste there money here
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Bethany,We're truly sorry to hear about your negative experience during your stay. It's disappointing to hear about the issues with the elevators and the condition of the common areas. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We hope you'll reconsider and give us another chance to provide you with a more positive experience. Sincerely, Hotel Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Worked good
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for your brief feedback. We're glad to hear that your stay met your expectations.We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

4/10 Poor

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Michael,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

8/10 Good

Ted

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable but did not have a fridge or microwave. They are currently doing some upgrades on the elevators. Most of the breakfast was good, peppers and potatoes, scrambled eggs and sausage. Sausage was bland, eggs good and warm, potatoes were okay but were a bit cold. There was no option for waffles, would suggest purchasing one as there is counter space for one.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for sharing your detailed feedback with us. We're glad to hear that you found the room very comfortable. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for guests of all kinds. We hope that you will try us again. Sincerely, Hotel Manager

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service
Was clean, quiet.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear George,Thank you so much for your kind words. We are so pleased that you found us a clean and quiet place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 Terrible

Carissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally I'm not one to complain, but this experience really upset me. The first room smelled musty and like there was no air circulating- even after messing with the air controls. I asked for a new room that evening. The next room had clear and visible mold right under a ceiling tile in the shower that wasnt discovered the first night. I ended up wheezing really bad. When i pointed out these concerns at the front desk, they spoke to each other in a different language- which I normally don't care- but is really rude when I'm standing there with a valid safety concern. They offered me a third room. This is a joke considering why I was complaining. An additional note is that there were clear leaks all around the property where the ice machines normally were. Im talking literal water puddles. The elevators were also pretty sketchy in how they smelled and had a weird jumpy delay in movement. I would absolutely NOT recommend staying here.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Carissa,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

8/10 Good

Josh

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Josh,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Marilyn,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

4/10 Poor

Jordon

Travelled with family
Disliked: Staff & service, property conditions & facilities
I hate giving a negative review but I hope it helps someone decide on whether they will spend the money to bring their family here. This place is filthy. Curtains, bathroom floor, sheets, walls all of it so so dirty! I can report that I DID NOT find any bed bugs. The pool was freezing! We ended up just leaving the pool early because it was too cold to swim. When it was brought up to the front desk’s attention they had no interest in us. The weekend breakfast is advertised on the website as being open until 10. The people working were rude, taking food away from people (yeah I wish I was making that up!) When my husband asked why they were cleaning up, he was told they were done with breakfast at 9 and was told (very rudely) to take the issue up with the front desk. While at breakfast we were told, by another hotel guest, to not let our children out of our sight. Because there were 4 guys walking around, making him feel very uneasy. And that someone tried to get into their room in the middle of the night. I never witnessed this but it should be known. Our family decided to just eat the money for the next 2 nights that we were suppose to stay and go to a different hotel. The only positive from this experience is that the location was ideal for traveling to the zoo.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Jordon,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

4/10 Poor

Brandy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and had to switch rooms, there was a weird smell in the second room, elevators were sooo slow, pool was ice cold, tv didn’t work in the first or second room…. I don’t recommend staying here. We will not be back to this hotel :( very disappointing
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Brandy,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

2/10 Terrible

Jacquelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was extremely noisy. The elevators were a pain. They were so slow. The bed was so uncomfortable. It is so run down.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Jacquelyn,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

4/10 Poor

Jill

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathtub was disgusting when we arrived.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Jill,We're sincerely sorry for the unpleasant experience with the bathtub during your stay. It's unacceptable that it was not up to our cleanliness standards upon your arrival. We take cleanliness very seriously, and we will address this issue immediately with our housekeeping team to ensure that all areas of the room, including the bathtub, are thoroughly cleaned and maintained to our high standards. Hope you will visit again.Sincerely, Hotel Manager

4/10 Poor

Nellie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Nellie,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

Kathryn

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Mar 2024
Dear Kathryn,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Auguste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Auguste,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

4/10 Poor

Angela

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Our room had water stains on the ceiling and there was almost no water pressure in the shower. Also our sink was practically clogged, it took the water a long time to go down. There was staff working on the door across the hall from us and we could barely get our luggage in as they were all crowded by the door and didn’t even acknowledge us when we said excuse me. We went for dinner in the bar/restaurant area and they had only 1 person bartending/serving during a Friday evening. There were mulitple employees drinking at the bar and not working. They were telling us that they worked there but weren’t on the clock and they didn’t seem to care what was going on. They helped themselves to drinks. We ended up ordering our food Togo as we didn’t have much foot with us as we were stopping for the night on our road trip and realized they didn’t even have a cook working. Went to go cancel order and bartender assured us food was almost done…after waiting already 30 min or more. Still didn’t see anyone cooking (you could see in the kitchen) after 45 min we were about to walk out but then saw someone go in kitchen and start cooking. Got food 20 min later that was cold and just overall not worth the wait. The bartender was nice but you could tell he was flustered and didn’t really know what was going on. Saw multiple people/families walk out. Front desk people were nice but didn’t seem to care about the issues. Overall definitely would not recommend staying there
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Angela,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

8/10 Good

michael

Liked: Staff & service
Good breakfsst
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Michael,Thank you for your stay and feedback. We're glad to hear that you enjoyed our breakfast during your stay. Providing a delicious and satisfying breakfast is important to us, and we're pleased that it met your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager