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Reviews of Holiday Inn Express & Suites Oklahoma City North, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Oklahoma City North, an IHG Hotel
12013 Holland, Oklahoma City, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love how fresh and clean my room looked and smelled . It was also located by the pool. I also love that based on your room can park and keep an eye on your vehicle. Holiday Inn never lets me down.
Stayed 1 night in May 2024
Response from GM John on 4 May 2024
Thank you Erica for your review - we hope you will return!

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lots of construction happening but overall a great stay
Stayed 4 nights in Feb 2024
Response from GM John on 4 May 2024
Thank you Amber - we hope you will return when all renovation is complete!

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the furniture. Wished it would've had a fan in bathroom.
Stayed 1 night in Apr 2024
Response from KJ on 1 May 2024
Thank you. Yes I understand about the fan in the bathroom. (Not sure why we dont, IHG design flaw.)

10/10 Excellent

Justin, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property are really great, perfect for a night stay.
Stayed 1 night in Apr 2024
Response from GM John on 16 Apr 2024
Thank you Justin for the 5 out of 5 rating!! We look forward to having you back!

2/10 Terrible

Natosha

Stayed 2 nights in Apr 2024
Response from KJ on 17 Apr 2024
NatoshaSorry to hear about your issue. We do charge the first night and the rest will be refunded. Without any communication before 6pm on day before arrival you can NOT get a FULL REFUND. You are considered a no show and will be charged one night. You were aware of this when making reservation. Sorry nothing else we can do for you.Thank You,Kelly

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The front desk staff was awesome.
Stayed 1 night in Apr 2024
Response from GM John on 16 Apr 2024
Thank you Mallory!! We do have a great staff here!!

10/10 Excellent

David

Stayed 2 nights in Apr 2024
Response from KJ on 1 May 2024
Thank You

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a newly renovated room, it was nice and clean. The lady at the front desk was very nice and helpful.
Stayed 1 night in Apr 2024
Response from GM John on 8 Apr 2024
Thank you Mary for the 5 out of 5 rating!

10/10 Excellent

Manuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should improve the breakfast.
Stayed 2 nights in Mar 2024
Response from GM John on 8 Apr 2024
Thank you Manuel for the 5 out of 5 rating! We appreciate your feedback!

10/10 Excellent

Johnny, pinehill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast, friendly staff
Stayed 1 night in Mar 2024
Response from GM John on 8 Apr 2024
Thank you Johnny for the 5 out of 5 rating!

10/10 Excellent

Blake

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our family of 5 the stay was above Par. Even with renovations they still kept the Hotel very clean. Staff was very helpful and nice for anything you need. The breakfast was convenient and great even the little pancake machine. The pool for my family was a plus loved it, clean, and warm. Thank you Holiday Inn ill be coming back again.
Stayed 4 nights in Mar 2024
Response from GM John on 26 Mar 2024
Thank you Blake for the 5 out of 5 rating!!

6/10 Okay

Rebecca

Stayed 1 night in Mar 2024
Response from GM John on 16 Apr 2024
Thank you Rebecca for taking the time to review us ...

4/10 Poor

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
There was construction going on and the indoor pool was nasty, which is sad because my granddaughter loves to swim. The food was just okay and the guy behind the counter was unpleasant.
Stayed 2 nights in Mar 2024
Response from GM John on 23 Mar 2024
Heidi - I apologize that we did not provide the accommodations you were expecting due to the renovations, our pool, and service at our front desk. I appreciate you providing this valuable feedback and will share this with our team.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing
Stayed 2 nights in Mar 2024
Response from GM John on 17 Mar 2024
Brittany - thank you for the 5 out of 5! We look forward to accommodating you again when in the area!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM John on 15 Mar 2024
Thank you Shelly for the 5 out of 5!!

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very friendly.
Stayed 1 night in Mar 2024
Response from GM John on 15 Mar 2024
Thank you Charlene for the 5 out of 5!!

10/10 Excellent

DAVID

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place. Clean and modern and quiet. Excellent breakfast too!
Stayed 1 night in Mar 2024
Response from GM John on 11 Mar 2024
Thank you David for the 5 out of 5 rating!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM John on 8 Mar 2024
Jessica thank your for the 5 out of 5!! We appreciate you taking the time to review our property!

10/10 Excellent

Toddshala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean ,the pool was fun and breakfast was a lot to choose from and it was good!My son had his party here and wanted to swim.We are satisfied with our stay and my son was so happy!Thank you!
Stayed 1 night in Feb 2024
Response from GM John on 26 Feb 2024
Thank you Toddshala for taking the time to review us - we appreciate your business and the 5 out of 5!

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with a comfortable bed, TV, fridge, microwave. Shower water pressure was great and the shower hot, Really nice shampoo and soap dispensers. Nice, thick walls. There was some construction work being done in the hotel, but we did not hear it all all. Just the elevator and hallways were a bit dusty. Good breakfast with several hot options (pancakes, scrambled eggs, sausage, biscuits and gravy) and a nice spread of other food (yogurt, etc), however the juice machine was not working the two mornings that we stayed here, and there was not alternative offered (a sign stated that there were juice boxes in the fridge, but they were out, both mornings), and no water available at all. Limited selection of tea bags (there was only one caffeinated tea bag left both mornings). Pool was warm but there was no hot tub. There were plenty of towels in the pool room. We didn't end up using the fitness center but it looked nice.
Stayed 2 nights in Feb 2024
Response from KJ on 21 Feb 2024
Jennifer, Thank you for the feedback. We like to see what our guest think about their stay with us here at Holiday Inn Express North. Glad to hear you enjoyed breakfast, yes we do have a number of things to choice from and sounds like you got to enjoy the pool as well. That's great. Thank you for stay with us. We hope to see you back soon so you can see our improvements we are making. Again thank you, Kelly

10/10 Excellent

Mallorie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property.
Stayed 1 night in Jan 2024
Response from GM John on 19 Feb 2024
Mallorie - thank you for the 5 out of 5! We look forward to your return, when in the area!

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM John on 13 Feb 2024
Thank you Phillip for the 4 out of 5 rating! Hope to get a 5 from you next time, if you will allow us to serve you, again thank you!

10/10 Excellent

Alecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM John on 12 Feb 2024
Thank you for the "10" Alecia!!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM John on 12 Feb 2024
Robert - thank you for staying with us and taking the time to review our hotel!

8/10 Good

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel was located great for our visit, safe and had a nice breakfast. They are remodeling so some areas were in a state of repair.
Stayed 1 night in Feb 2024
Response from GM John on 12 Feb 2024
Anthony - thank you for your review and for taking the time to let us know how we are doing!

8/10 Good

Phillip

Business traveller, Travelled with partner
Liked: Amenities
Construction in progress
Stayed 1 night in Feb 2024
Response from GM John on 10 Feb 2024
Phillip - thank you for taking the time to review the hotel! Hope to get a 5 out of 5 next time -

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building is going through renovations but everything regarding our room was well done. Clean, comfy, and very nice! We checked in late and hotel staff was very helpful! Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from GM John on 10 Feb 2024
Thanks for the "10" Rick!! The Staff loves this and so do I!

4/10 Poor

Shirley

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM John on 10 Feb 2024
Shirley - thank you for taking the time to review the hotel - hope to get a 5 out of 5 rating next time ......

10/10 Excellent

Dongeon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM John on 8 Feb 2024
Dongeon - thanks for the "10". We look forward to having you stay with us again!

2/10 Terrible

Jacklyn

Stayed 1 night in Jan 2024
Response from GM John on 29 Jan 2024
Jacklyn, I enjoyed speaking with you today. Again, I apologize for your stay and hope that you will return again to see our newly renovated rooms. Contact me at your convenience, thank you!

10/10 Excellent

Brett

Stayed 1 night in Jan 2024
Response from GM John on 8 Feb 2024
Brett - thank you for the "5 out of 5"!!

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM John on 14 Jan 2024
Thank you for the "10" - thank you for taking the time to do so!

10/10 Excellent

Vera

Stayed 1 night in Jan 2024
Response from KJ on 10 Jan 2024
Vera, Thank you for the feedback on your stay with us. So glad that you enjoyed your stay with us. Looking forward to your return. Again Thank You, Kelly

8/10 Good

Katherine

Stayed 1 night in Dec 2023
Response from Kj on 10 Jan 2024
Katherine, Thank you for reaching out to us about your stay. It is a very helpful tool for us to see how we are doing and where we may need to improve. Again Thank You, Kelly

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We decided on this location for the pool, but the pool room was very cold and the pool was cold and discolored. Room was fine, breakfast was good, staff were great.
Stayed 1 night in Dec 2023
Response from GM John on 1 Jan 2024
Thank you for staying with us and taking the time to review our hotel - we look forward to seeing you again!

10/10 Excellent

Samuel

Stayed 2 nights in Dec 2023
Response from GM John on 14 Jan 2024
We appreciate the 5 out of 5 rating!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KJ on 18 Dec 2023
Leslie, Thank you for the feedback. It is most helpful for us to see where we may need improving. Glad you enjoyed your stay with us. Thank You, Kelly

10/10 Excellent

Timothy, Alexandria

Travelled with pets
Check in was good. The staff was friendly and helpful. The room was spacious, clean and quiet. It took awhile to get the water warm for a shower though. That seemed like a terrible waste of water. All in all it was a good experience.
Stayed 1 night in Dec 2023
Response from KJ on 18 Dec 2023
Timothy, Thanks for the feedback. Its very helpful for us to see where we may need improving. Glad to hear you enjoyed your stay with us. Hope to see you back here in the near future. Again Thank you, Kelly

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
Stayed 1 night in Dec 2023
Response from GM John on 13 Dec 2023
David - we love those 10's! Thank you for taking the time to provide a review of the hotel. We look forward to your return when in the area!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from KJ on 2 Jan 2024
Thank you for the feedback. We are happy to see that you enjoyed your stay with us. We look forward to your next visit with us here at Holiday Inn Express North. Again Thank You, Kelly

8/10 Good

G Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Response from KJ on 10 Jan 2024
G Paul, Thank you for your feedback. Its a great way for us to see how we are doing. We look forward to your next visit with us. Thank You, Kelly

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM John on 13 Dec 2023
Maria - thank you for taking the time to review our property. We look forward to hosting you again, when in our area, thanks again!

8/10 Good

Cory

Stayed 4 nights in Dec 2023
Response from KJ on 29 Dec 2023
Cory, Thank you for your feedback. Have a great New Year. Thank You again, Kelly

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KJ on 5 Dec 2023
Thank you for the feedback.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean
Stayed 2 nights in Nov 2023
Response from KJ on 5 Dec 2023
Rosa, Thank you for taking the time to leave us a good review. So glad you enjoyed your stay with us. We hope to see you again in the near future. Have a wonderful Holiday Season. Thank You, Kelly

8/10 Good

Cathy

Stayed 1 night in Nov 2023
Response from GM John on 13 Dec 2023
Cathy - we appreciate you staying with us and reviewing our hotel. We hope you will return when in the area again!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean rooms and the best breakfast for a hotel was great
Stayed 1 night in Nov 2023
Response from KJ on 29 Nov 2023
David, Thank you for the great feedback. We are so glad you enjoyed your stay with us. hope to see you back in the near future. Have a wonderful Holiday Season. Thank You, Kelly

4/10 Poor

Shanturia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was nice, property was just In need of a refresh. Pool seemed dirty
Stayed 1 night in Nov 2023
Response from KJ on 27 Nov 2023
Shanturia, Thank you for your feedback. We are excited to say we are getting a remodel the end of this year. We hope you come back again so you can see the improvements. We wish you and your family a very Merry Christmas and a Happy New Year! Thank You, Kelly

10/10 Excellent

Aurora

Stayed 1 night in Nov 2023
Response from GM John on 13 Dec 2023
Aurora - thanks for the "5" and for taking the time to let us know how we are doing.