Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Fairfield Inn and Suites by Marriott Kelowna

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 72 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to everything
Stayed 5 nights in Apr 2024
Response from Guest Service Team on 20 Apr 2024
Thank you for staying with us at Fairfield by Marriott Kelowna. We hope to see you again!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterslide was an absolute highlight to our family for this little vacation. The staff made the experience absolutely incredible. Todd and Darrell’s Customer service was absolutely exceptional! I look forward to staying here again.
Stayed 1 night in Apr 2024
Response from Todd S - Sales and Events Coordinator on 14 Apr 2024
Thanks for taking the time to leave a review, the score and the feedback, Amber! We are very happy that you enjoyed your stay with us. We look forward to having you stay with us again soon!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice room clean quiet and close to Walmart in Kelowna the staff were friendly
Stayed 1 night in Apr 2024
Response from Todd S - Sales and Events Coordinator on 14 Apr 2024
Thanks, Melissa! We look forward to having you back again soon!

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean and well kept. Staff were very friendly & helpful. It was nice to have coffee & tea available at all times down in the lobby. The only negatives I can say are the bed was not very comfortable & the rooms don’t have much sound proofing. We were awoken by the neighbouring rooms alarm clock that went off for a good 20 minutes & we could also clearly hear everyone in the hallway.
Stayed 1 night in Apr 2024
Response from Todd S - Sales and Events Coordinator on 14 Apr 2024
Thanks for score and the feedback, Amy! Appreciate it.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast was to notch
Stayed 1 night in Mar 2024
Response from Guest Service Team on 4 Apr 2024
Thank you for choosing to stay with us. We are happy you had a comfortable stay and enjoyed our breakfast. We hope to see you again!

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. No complaints.
Stayed 1 night in Mar 2024
Response from Todd S - Sales and Events Coordinator on 2 Apr 2024
Thanks for the score and the feedback, Brent!

10/10 Excellent

Marnin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice and the hotel staff were accomodating.
Stayed 2 nights in Mar 2024
Response from Todd S - Sales and Events Coordinator on 2 Apr 2024
Appreciate the score and the feedback, Marnin! We hope to have you back very soon!

10/10 Excellent

Hardy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Todd S - Sales and Events Coordinator on 2 Apr 2024
Thank you for the score, Hardy!

10/10 Excellent

cassandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!
Stayed 2 nights in Mar 2024
Response from Todd S - Sales and Events Coordinator on 31 Mar 2024
Thanks for the score and the feedback, Cassandra!

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, well-kept premises with a hot tub and outdoor pool, breakfast buffet had a good selection for all age groups and diets.
Stayed 1 night in Mar 2024
Response from Todd S - Sales and Events Coordinator on 17 Mar 2024
Wow! Thank you for taking the time to leave such great feedback. Very glad that you had such a comfortable stay as well! We hope to have you back very soon.

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Todd S - Sales and Events Coordinator on 17 Mar 2024
Thanks Suraj!

8/10 Good

Casey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only minor issue is poor water pressure in shower
Stayed 3 nights in Mar 2024
Response from Todd S - Sales and Events Coordinator on 17 Mar 2024
Thank you for the valuable feedback, Casey. We will let our maintenance department know of the water pressure issue. We look forward to having you back soon!

10/10 Excellent

Sara

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay! Beds are comfortable, room was clean, checkin/out were seamless. All in all would definitely recommend!
Stayed 1 night in Mar 2024
Response from Todd S - Sales and Events Coordinator on 17 Mar 2024
Wow! Thanks Sara! We so appreciate the great comments. We look forward to you having another great stay with us, in the near future.

10/10 Excellent

Tomislav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Todd S - Sales and Events Coordinator on 20 Mar 2024
Thank you, Tomislav. We appreciate the score!

8/10 Good

Angelika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming check in experience
Response from Todd S - Sales and Events Coordinator on 2 Mar 2024
Thanks for the feedback, Angelika!

10/10 Excellent

Eric, Enderby

Liked: Cleanliness, staff & service, property conditions & facilities
Water slide closed at 8
Stayed 1 night in Feb 2024
Response from Guest Service Team on 19 Feb 2024
Thank you for choosing to stay at our property. Our pool is operated form 8am- 10pm and waterslide from 10 am- 8pm. We hope to see you again!

8/10 Good

Wilf, Rockyview County

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend the night with an heated outdoor pool and hot tub. Hot tub jets did not seem to be working but the temperature was nice.
Stayed 1 night in Feb 2024
Response from Guest Service Team on 19 Feb 2024
Thank you for your feedback!. We hope to see you again.

10/10 Excellent

Iian

Stayed 3 nights in Feb 2024
Response from Todd S - Sales and Events Coordinator on 20 Mar 2024
Thank you, Lian. We appreciate the score!

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited our need perfectly for a one night stay. Amazingly comfortable beds and a decent breakfast included.
Stayed 1 night in Feb 2024
Response from Guest Service Team on 19 Feb 2024
We are glad that you had a comfortable stay with us and you enjoyed it.We hope to see you again at Fairfield Kelowna.

10/10 Excellent

Marlaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 19 Feb 2024
Thank you for staying. We are happy that you had a great stay with us.

10/10 Excellent

Debbie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was everything we wanted. Room was pet friendly- no smells which was great. Linens were clean and good quality. Hotel was in a good area. Front desk desk were super friendly and helpful.Breakfast was included and very good. I would definitely recommend it to anyone
Stayed 1 night in Jan 2024
Response from Todd S - Sales and Events Coordinator on 3 Feb 2024
Hi Debbie! - Wow, thank you for the high score and the feedback. Appreciate that! We look forward to having you stay with us again soon.

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Todd S - Sales and Events Coordinator on 3 Feb 2024
Thank you for taking the time to leave a score, Jenna!

6/10 Okay

Corinna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool and hot tub weren’t working which was disappointing!!
Stayed 1 night in Jan 2024
Response from Kelliann E - Front Office Manager on 29 Jan 2024
Dear Corinna,Thank you for choosing to stay with us. I can certainly understand your disappointment with the closure of our Outdoor Pool & Hot tub whilst you stayed with us. The unfortunate cold snap that we experienced which was very unusual for our region caused the pool deck heating elements to malfunction. With the cold, we also received heavy snowfall, and this only added to the unsafe conditions. Therefore, we made the difficult decision to close the pool area until the cold snap passed, and the time needed to repair the heating elements. I'm happy to say that after a few days we were able to get everything up and running again, and pool decking heating elements was once again doing its job.I do hope we have the chance to host you at our property again for you to be able to utilize the pool area with moderate winter conditions that we are used to seeing.Thank you again for taking the time to share your feedback. I hope we'll have the opportunity to welcome you back again to the Fairfield Kelowna and provide you with the experience you expected during this most recent stay.Warmest Regards,

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
It was excellent! The gal at the desk, Kelly was just the sweetest and most helpful front desk person!
Stayed 1 night in Jan 2024
Response from Guest Services Team on 29 Jan 2024
Dear Ilene,Thank you for choosing to stay with us! Thank you for your kind words. I will be sure to pass on your high praises to Kelly!I am thrilled that you enjoyed your stay and found our amenities to your liking.I hope we'll have the opportunity to welcome you back again to the Fairfield Kelowna the next time you are in the area.Warmest Regards,

10/10 Excellent

Nadine

Stayed 1 night in Jan 2024
Response from Guest Services Team on 29 Jan 2024
Dear Nadine,Thank you for taking the time out to share your feedback on your stay with us! We are glad you found your stay to be enjoyable. We hope to have the opportunity to host you again the next time your travels bring you back to Kelowna!Sincerely

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Todd S - Sales and Events Coordinator on 3 Feb 2024
Thank you for taking the time to leave a score, Virginia!

4/10 Poor

Kyleigh

Stayed 2 nights in Jan 2024
Response from Guest Service Team on 19 Feb 2024
Thank you for choosing to stay at Fairfield Marriott Kelowna.

10/10 Excellent

Nicholas

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Guest Service Team on 18 Jan 2024
Thank you for the perfect score.I am glad you enjoyed your stay at Fairfield by Marriott Kelowna!

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Jan 2024
Response from Guest Service Team on 18 Jan 2024
Thank you for the positive feedback.We hope to see you again!

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Service Team on 18 Jan 2024
Thank you for choosing to stay at Fairfield by Marriott Kelowna. We are happy that you had a great stay with us!

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Service Team on 18 Jan 2024
Thank you for choosing to stay at Fairfield Kelowna.

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved my stay from the heated outdoor pool and water slide crystal to the rooms. The rooms were very comfy and accommodated me with a mini fridge and a microwave which made things easy. The bed was comfortable the room had air conditioning, and a beautiful bathroom. I was really happy to see. I could connect to my Netflix on the TV, so I didn't have to be stuck watching the boring cable.
Stayed 1 night in Jan 2024
Response from Guest Service Team on 18 Jan 2024
Thank you for your positive feedback!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this hotel. From the year-round outdoor pool with waterslide and hot tub to the rooms and staff. Usually you're watching cable television and I was able to hook up to my Netflix. The beds are so incredibly comfortable and bonus there is a microwave and many fridge in every room. You never realize how much you actually need those two things.
Stayed 1 night in Jan 2024
Response from Guest Service Team on 18 Jan 2024
We are glad you enjoyed your stay with us. We would love to see you again and thank you for your positive words.

10/10 Excellent

Sunit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Todd S - Sales and Events Coordinator on 1 Jan 2024
Thanks for the score, Sunit! Appreciate it!

10/10 Excellent

Anand

Stayed 2 nights in Dec 2023
Response from Guest Service Team on 18 Jan 2024
Thank you for the great score. We hope to see you again the Fairfield Kelowna!

10/10 Excellent

Rob

Stayed 1 night in Dec 2023
Response from Todd S - Sales and Events Coordinator on 1 Jan 2024
Thanks for the score, Rob! Appreciate it!

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Todd S - Sales and Events Coordinator on 1 Jan 2024
Thanks for the score, Raelene! Appreciate it!

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and quiet!
Stayed 1 night in Dec 2023
Response from Todd S - Sales and Events Coordinator on 1 Jan 2024
Thanks for the score and the feedback, Ben! We hope to have you back soon!

2/10 Terrible

Gurpreet

Stayed 1 night in Dec 2023
Response from Guest Service Team on 19 Feb 2024
Thank you for staying at Fairfield by Marriott Kelowna.

6/10 Okay

Lynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the bed was like a rock. Maybe they put the old beds in the rooms that have a pet staying? Sleepless night. Otherwise everything and the staff were great.
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Todd S - Sales and Events Coordinator on 1 Jan 2024
Thanks for the score, Sarah! Appreciate it!

10/10 Excellent

Eileen

Travelled with partner
Close to Our fav restaurant Bin 4!!
Stayed 1 night in Dec 2023
Response from Todd S - Sales and Events Coordinator on 6 Dec 2023
Wow! Thanks for the score and the feedback Eileen! We love Bin 4 too! We hope to see you back soon.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Todd S - Sales and Events Coordinator on 9 Dec 2023
Wow! Thanks for the high score, Diana. We appreciate that! We look forward to you staying with us again soon.

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super comfortable. Had a great sleep.
Stayed 1 night in Nov 2023
Response from Todd S - Sales and Events Coordinator on 6 Dec 2023
Thanks for the score and feedback, Don! When you are in the business of selling a great sleep, we certainly appreciate your comments. We hope to have you back soon - to have another great sleep!

8/10 Good

Grant

Stayed 1 night in Nov 2023
Response from Todd S - Sales and Events Coordinator on 1 Jan 2024
Thanks for the score, Grant! Appreciate it!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so amazing! They have made it so we would want to stay there again!
Stayed 2 nights in Nov 2023
Response from Guest Service Team on 5 Dec 2023
You've made your day Nicole!Thank you for choosing to stay with us, we are glad you enjoyed your stay. We can't wait to host you on your trip back to Kelowna. See you next time!

10/10 Excellent

Margarete

Stayed 1 night in Oct 2023
Response from Todd S - Sales and Events Coordinator on 6 Dec 2023
Wow! Thank you for the high score, Margarete! We look forward to having you back at the hotel soon!

10/10 Excellent

Daniel

Business traveller
Quiet and clean
Stayed 1 night in Nov 2023
Response from Todd S - Sales and Events Coordinator on 6 Dec 2023
Thanks for taking the time to your review score, Daniel. Appreciate it! Hope to have you back soon for another stay.

10/10 Excellent

Penny

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Always comfortable. Love that I can bring my small dog to this property.
Stayed 2 nights in Nov 2023
Response from Todd S - Sales and Events Coordinator on 20 Nov 2023
Hi Penny! Thank you so much for you score and comments. We are glad that all of you, including your beloved pup, are always comfortable. We look forward to having you stay with us again!

10/10 Excellent

Stormie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff were friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Todd S - Sales and Events Coordinator on 20 Nov 2023
Wow! Thank you for the high score and comments, Stormie! Appreciate that. We hope to see you again soon!