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Reviews of Ruapehu Mountain Motel & Lodge

3 out of 5
Ruapehu Mountain Motel & Lodge
4-6 Foyle Street, Ohakune

Reviews

8.2

Very good

Rating 10 - Excellent. 107 out of 287 reviews" "
Rating 8 - Good. 109 out of 287 reviews" "
Rating 6 - Okay. 49 out of 287 reviews" "
Rating 4 - Poor. 19 out of 287 reviews" "
Rating 2 - Terrible. 3 out of 287 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lee on 12 Mar 2024
Thanks for staying with us Sharon.Hope your onward journey goes well,Cheers

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints,everything was all good, very happy and would recommend
Stayed 1 night in Feb 2024
Response from Lee on 12 Mar 2024
Thanks JohanVery much appreciate your comments and support.Take care,Kevin & Leigh

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Lee on 14 Feb 2024
Thanks Paul - Really appreciate your rating! Means a lot,

10/10 Excellent

mitsu

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lee on 14 Feb 2024
Thank you for this awesome rating Mitsu. We really appreciate you staying with us, Thank you.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lee on 6 Jan 2024
Thanks for staying with us Peter. Appreciate your rating,Happy New Year

8/10 Good

James A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy and clean rooms. Very reasonable price. Proximity to forest walking trails.
Stayed 1 night in Dec 2023
Response from Lee on 6 Jan 2024
Hi James thanks for your positive comments. Hope 2024 goes well for you, See you again on your next visit to Ohakune, Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to use
Very easy for late arrival and early departure
Stayed 1 night in Oct 2023
Response from Lee on 28 Nov 2023
Hi and thanks for your great rating and for staying with us.Yes, please contact us direct if you are to arrive after 7.30pm and we will arrange key and room access.Cheers

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised by the upgrade - and it was just fabulous! Perfectly quiet for a couple of old girls having a road trip, and we really enjoyed staying with you. Ohakune had some lovely surprises too - we weren't aware of all the options available. Walking track to the falls was a bit tiring, but we made it half way and thoroughly enjoyed the beautiful surroundings.
Stayed 1 night in Oct 2023
Response from Lee on 23 Oct 2023
HI Cathy, lovely to meet you and thanks for staying. Yes, there are a multitude of lovely walks of all levels around the Tongariro National Park. Hope you can come back and experience some more of these again soon.Cheers Leigh

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 2 bedroom apartment is spacious. Is much better than the pictures show.
Stayed 2 nights in Oct 2023
Response from Lee on 23 Oct 2023
Hi Tracey Thanks for your 5 - 5! Yes the 2-bedroom apartment is a great size for family or friends' group. Please come and visit us again soon.Thanks again Leigh

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
room was nice and clean, and the beds were very comfortable. kitchenette made it super easy to feed my family and not buy take aways. kids loved the trampoline! Only downside was the Wi-Fi isn't very good in the rooms we ended up having to use our data.
Stayed 2 nights in Sep 2023
Response from Lee on 28 Nov 2023
Thanks Melanie - appreciate your comments.Please come and visit with us again soon.

8/10 Good

Tahlia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good convenient and well priced . However shower temperature was very temperamental.
Stayed 1 night in Sep 2023
Response from Lee on 23 Oct 2023
Hi TahliaLovely to have you stay with us. Hope you got to enjoy the wonderful Ruapehu region whilst you were here.See you next time, Cheers

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2023
Response from Lee on 23 Oct 2023
Thank you so much Mark. We really appreciate your rating and comment.Please visit us again next time you are in the Ruapehu

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lee on 23 Oct 2023
Thanks for the awesome rating Stephanie. Glad you enjoyed your stay in OhakuneSee you next time you visit our region, Cheers

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, have stayed there before, will stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and great location!
Stayed 1 night in Jul 2023

10/10 Excellent

Loreto Jr.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jul 2023

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Staff were very nice, and location was great. But sadly our unit was disappointing, the beds felt unclean there were stains on the sheets old makeup etc. It was very cold with no spare blankets and no electric blankets on any of the beds. Also there was no coffee plunger available in our unit. This could be a fantastic motel if these things were attended to.
Stayed 3 nights in Jun 2023

2/10 Terrible

Scott

Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Genevieve

Liked: Cleanliness
Lack of information material about facilities available. No information on times,place and how to book breakfast. No outlets for charging your phone. 3 beds in unit and only 1 chair.
Stayed 1 night in Mar 2023
Response from Lee on 17 Mar 2023
Hi Genevieve,Thanks so much for your good rating.To order Breakfast just ask us at reception - we are available 12 hours/day.Also, not sure what you need to charge your phone - there are 8! outlets in your room; and about 20 chairs in the lounge (i.e your living space) just down the hallway.Hope your onward journeys are going well,Cheers Kevin.

10/10 Excellent

Kirsty

Stayed 2 nights in Mar 2023
Response from Lee on 17 Mar 2023
Thanks Kirsty - Awesome!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Break
We had a very pleasant stay at the lodge. It was quiet and spacious and we appreciated the laundry facilities. We did have some problems with the WiFi which the owner said was due to their service provider doing some maintenance work.
Stayed 2 nights in Feb 2023
Response from Lee on 17 Mar 2023
HI Michael - Thanks for your wonderful rating. Much much appreciated.

8/10 Good

Philip

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

John, Tauranga

Travelled with partner
Disliked: Amenities
Arranged late arrival. No details on how to operate the TV
Stayed 1 night in Feb 2023

8/10 Good

Bhanumati

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Off season so quiet. Clean and comfortable. Parking at door.
Stayed 1 night in Jan 2023

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very good service. We enjoyed the place. Would recommend it
Response from Lee on 19 Jan 2023
Thank you so much Vincent for your awesome rating and comments.So glad you enjoyed your stay in our lovely town of Ohakune.Look forward to seeing you again one day,Cheers Leigh

10/10 Excellent

Morida

Stayed 4 nights in Jan 2023
Response from Lee on 10 Jan 2023
Thanks for your fantastic rating Morida.Happy onward journeys.Kevin & Leigh

8/10 Good

Ruchira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lee on 28 Nov 2023
Thanks RuchiraHope to see you again on your next visit to Ohakune.

8/10 Good

Verified traveller

Nice and quiet
Great shower pressure and good lighting in bathroom. Approximately 25 mins to walk into town. Close to nature walks. Wifi was not so good inside the room but good outside
Stayed 3 nights in Dec 2022
Response from Lee on 10 Jan 2023
Hi and thanks for your comments - Appreciate your feed back.Cheers

6/10 Okay

Douglas

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Handy to local hotels and restaurants. Quiet and easily accessible.
Response from Lee on 30 Dec 2022
Thanks for your comments Douglas.Hope you are enjoying the lovely weather.Cheers Leigh

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Thoroughly enjoyed our stay excellent setting very quiet.The staff are amazing very welcoming and went the extra bit .nothing was a problem My daughter has a medical condition and was looked after to her needs.We will definitely stay again thanks again
Response from Lee on 27 Dec 2022
Hi KarenThank you so much for your awesome comments.Hope you are having a great onward journey and have a happy new year.Look forward to seeing you again when you next come to Ohakune

10/10 Excellent

AVON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
undercover parking
Stayed 1 night in Dec 2022
Response from Lee on 9 Dec 2022
Thanks for staying with us and giving us a 5/5Very much appreciated, hope to see you again as you visit Ohakune.Have a great Christmas.

10/10 Excellent

arvinder

Stayed 1 night in Sep 2022

8/10 Good

KALUKUMARA

Liked: Cleanliness, staff & service, amenities
Quiet place
Stayed 1 night in Aug 2022
Response from Lee on 23 Aug 2022
Hi Thank you for taking the time to give us a good rating. Hope you enjoyed your time in the wonderful Ruapehu district,Cheers

10/10 Excellent

Riamohiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 2 nights in Jun 2022
Response from Lee on 6 Jul 2022
Thank you so much for your wonderful rating. We hope you will come again to stay with us, when you next visit the Ruapehu region. Kind regards Leigh

8/10 Good

Jocelyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
A bonus that the accommodation is dog-friendly
Stayed 1 night in Apr 2022
Response from Lee on 20 Apr 2022
HI Jocelyn Thanks for staying with us . Yes we accept pets in some of our motel units, on request. Small charges do apply. But we do enjoy our furry guests. Cheers Leigh

10/10 Excellent

Alasdair

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Check in was awesome. Nice to be greeted in person. Thanks
Stayed 1 night in Jan 2022
Response from Lee on 9 Jan 2022
Hi Alasdair - Thanks for your great rating and comments. Lovely to have you stay with us and hope to see you again soon. Cheers

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious
Stayed 3 nights in Jul 2021
Response from Lee on 6 Aug 2021
HI and thank you for staying with us in Ohakune. Hope to see you again soon. Cheers

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski Holiday Accommodation.
Very hospitable management. Did all we asked of them. Great stay.
Stayed 1 night in Jul 2021
Response from Lee on 23 Jul 2021
Thanks so much Julie - We enjoyed having you to stay. Hope the rest of your journey goes well. Cheers

6/10 Okay

Sapna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with pets, Travelled with partner
Unfriendly and rude
Stayed 1 night in Jul 2021
Response from Lee on 13 Jul 2021
Humm - not really able to give a sensible response to this comment :). Have a great day folks.

8/10 Good

Bryce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Good size studio room for a small family with every thing you need in it stayed for three nights it was great Thought the bed was comfortable had good sleeps Shower was good to nice water pressure Owner's were nice and helpful.
Stayed 3 nights in Jul 2021
Response from Lee on 13 Jul 2021
Thanks Bryce. Enjoyed having you stay with us. Hope to see you again soon, if you can get to come and visit the snow again.

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Lee on 30 May 2021
Thank you for your great rating. Appreciate you staying with us. See you next time you visit Ohakune.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Lee on 9 May 2021
Thank you for staying with us. We appreciate your rating. Happy Travels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Lee on 9 May 2021
Thank you so much for your lovely rating - Hope to see you again soon, as you travel to Ohakune.

8/10 Good

Verified traveller

Travelled with family
Sheets had a small No power point beside the bed Shower hot and cold adjuster needs an upgrade TV remotes not available They charge for internet after 500mb ??? Location is great and very quite. The only Staff on-site was very friendly
Stayed 1 night in Apr 2021
Response from Lee on 5 Apr 2021
Thank you for your comments, Hope you had a lovely Easter.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful
Stayed 1 night in Apr 2021
Response from Lee on 2 Apr 2021
Thank you for your great rating. Look forward to seeing you again soon on your next visit to Ohakune.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Lee on 29 Mar 2021
Hi John Thanks so much for your awesome rating. Hope all goes well with your project. Cheers Leigh

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good value for the price paid. Generally as expected facilities and quality for a motel.
Stayed 1 night in Jan 2021
Response from Lee on 9 Jan 2021
Thank you folks. Appreciate you staying with us. See you next time you visit Ohakune. Cheers