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Reviews of Courtyard by Marriott Ogden

3 out of 5
Courtyard by Marriott Ogden
247 24th St, Ogden, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 905 reviews" "
Rating 8 - Good. 269 out of 905 reviews" "
Rating 6 - Okay. 105 out of 905 reviews" "
Rating 4 - Poor. 59 out of 905 reviews" "
Rating 2 - Terrible. 36 out of 905 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Brooke

Liked: Cleanliness, staff & service
For the price I expected better upkeep in my room. There were multiple examples of wear and tear not being addressed. On the upside, the staff were excellent and very attentive.
Stayed 1 night in May 2024
Response from Esther on 13 May 2024
Brooke,Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your perspective, and please know that we take your comments very seriously.Maintaining the highest standards of cleanliness and comfort for our guests is paramount to us, and your feedback will certainly help us address any areas that may need attention.We hope that despite this, you were able to enjoy your overall stay with us. Should your travels bring you back to our area in the future, we would be delighted to welcome you again and provide you with an experience that exceeds your expectations.Thank you once again for your valuable feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and comfortable room
Stayed 1 night in May 2024
Response from Esther on 9 May 2024
Mark,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you had a comfortable and lovely stay with us. Your positive review means the world to us and serves as a great motivation for our team to continue providing exceptional service to all our guests.We look forward to see you again!

4/10 Poor

Kent

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room. Got too much noise from pool. Jacuzzi was broken
Stayed 1 night in Apr 2024
Response from Esther on 30 Apr 2024
Kent, We're truly sorry to hear about your frustrating experience during your stay with us. We understand how important a peaceful environment is for a relaxing stay, and we regret that the noise disturbance and the issue with our jacuzzi impacted your visit. While these situations were beyond our control, please know that we empathize with your frustration and take your feedback seriously.

10/10 Excellent

Jan, St George

Liked: Cleanliness, property conditions & facilities
The young lady at the front desk was delightful and efficient.
Stayed 1 night in Mar 2024
Response from Esther-Assistant General Manager on 18 Mar 2024
This is great to hear! :)We hope your stay was amazing. Thank you!

4/10 Poor

Kyle

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Love Marriott but not impressed by cleanliness
There were hygiene items from previous guests left in the room, also shower had half a dozen really long black hairs that also somehow didn’t get cleaned up from previous guest.
Stayed 1 night in Feb 2024
Response from Hotel Management on 3 Feb 2024
Kyle, we are so sorry that your experience went like this. We always want to do our best to make sure all guest have a positive enjoyable experience at our hotel. We would love to to make it up to you and hope you give us another chance.

6/10 Okay

Ashley

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Courtyard by Marriott Management on 30 Jan 2024
Thank you so much for taking the time to rate our hotel. It is unfortunate to learn that we did not meet all the expectations during your stay. We welcome any more details so that we can improve. We hope to welcome you back again soon.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much gap around the door.
The room was fine, but there's light coming all around the door. Not only does this disrupt sleep, but I'm thinking that if that much light can get it, it would be dangerous if there was smoke in the hallway.
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott on 30 Jan 2024
Thank you for your detailed review, Denise. We will follow up on these concerns to make sure that we avoid this in the future. Thank you for staying with us. We hope to welcome you back again soon.

8/10 Good

Kirsten

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel was nice. The pool could have been warmer for sure. Overall good place to stay with kids.
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott on 30 Jan 2024
Thank you for your review Kirsten. We have taken note of the pool temperature for follow up. Thank you for staying with us.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Ogden on 30 Jan 2024
Thank you for the 5 out of 5 rating Patricia! We hope to see you again soon!

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from Hotel Management on 3 Feb 2024
Ashley, we are happy to hear you had a great experience at the Courtyard Marriott in Ogden. We hope to see you again soon.

8/10 Good

Mark

Stayed 3 nights in Dec 2023
Response from Courtyard by Marriott on 30 Jan 2024
Mark, I'm sorry that we didn't meet all of the expectations. We hope that you will give us another chance to make this a 10 out of 10. Thank you for staying with us.

10/10 Excellent

kristin

Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on 30 Jan 2024
Kristin, thank you for the 10 out of 10! We are so happy that you enjoyed your stay. Come back again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Courtyard by Marriott on 30 Jan 2024
WOW! 10 out of 10! We are so happy to learn that you enjoyed your stay. We will share this report card with our team. Hope to welcome you back again soon!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the only thing we encountered was that the breakfast was out of food at 9:00Am on saturday and the body wash in the shower was out.
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on 30 Jan 2024
Linda, we are so sorry to learn about the discrepancies that you encountered. We will address this with our leadership team for follow up. Thank you for staying with us and we hope to welcome you back again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and comfortable!
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on 30 Jan 2024
Thank you so much Shannon for rating your stay with us. We are so glad to learn that you enjoyed your stay! Come back again soon!

8/10 Good

Cynthia

Stayed 2 nights in Oct 2023
Response from Courtyard on 19 Oct 2023
Thank you for taking the time to leave us a review.

6/10 Okay

Kenneth

Stayed 1 night in Oct 2023
Response from Courtyard on 7 Dec 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Nataliya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Genie Patterson AGM on 1 Oct 2023
Thank you so much for taking the time to leave a review.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Just ok for a Marriot
It’s ok . For a Marriot it is feeling a bit outdated . My pillows seemed old and too used . Parking was horrible . I could not park close to the hotel . Parking was used up by people not staying at the hotel . Just people hanging out downtown. That was frustrating. The air had an odd smell in our room . Like stale or someone had smoked . We could not place it . Maybe the air vents just need service.
Stayed 1 night in Aug 2023
Response from Genie AGM on 17 Sept 2023
Thank you so much for leaving us a review, I have taken the information provided and addressed it with our department heads. We do hope to see you again soon.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little bit challenging, due to a business close by that shared the parking lot with the hotel. The rooms are very private and quiet. The staff were very courteous and helpful.
Stayed 2 nights in Aug 2023
Response from Genie Patterson AGM on 20 Aug 2023
Steven, Thank you so much for your review and we hope to see you again soon.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in May 2023
Response from Genie Patterson AGM on 5 Aug 2023
Thank you Frank for your review, we are so very happy we made your stay a 5 out of 5! We hope to one day soon see you again.

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a well maintained property
Stayed 1 night in Jul 2023
Response from Genie Patterson AGM on 5 Aug 2023
Thank you so much for your review, we hope to see you again soon and make the next experience better than the last.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the entertainment
Stayed 2 nights in Jul 2023
Response from Genie Patterson AGM on 5 Aug 2023
Hello, and thank you for taking the time to leave us a review we are so glad you were able to enjoy the surrounding amenities. Hope to see you again soon.

8/10 Good

Jamie, Elko

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was a nice place to stay. Room was clean. Checking in was confusing, they tried charging the Expedia card in file but it kept declining. The person checking us in called someone but would never tell us what was going on. Everything eventually worked out.
Stayed 1 night in Jul 2023
Response from Genie Patterson AGM on 5 Aug 2023
Hello Jamie, Thank you for letting us know about your stay with us. I am glad that everything worked out in the end I have taken this and used it as a training tool to make sure we are more informant to our guest so as to not worry them. We hope you stay with us again if ever in the area.

10/10 Excellent

Ang

Liked: Cleanliness
Excellent
Stayed 1 night in Jul 2023
Response from Genie Patterson AGM on 17 Jul 2023
Thank you so much for your review, safe travels.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jul 2023
Response from Genie Patterson AGM on 5 Aug 2023
Kris, Thank you for taking the time to review us. We are so very happy that you chose us to stay with while in the area and hope to see you again soon.

10/10 Excellent

Karla, LONG BEACH

Stayed 2 nights in Jul 2023
Response from Genie Patterson AGM on 5 Aug 2023
Karla,Thank you so much for your review and hope you will come stay with us again if ever in the area again.

8/10 Good

Paula

Stayed 2 nights in Jul 2023
Response from Genie Patterson AGM on 17 Jul 2023
Hello, we are glad that you enjoyed your stay we hope in the future to see you again and we make your stay a 10out of 10.

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023

6/10 Okay

Ryan

Stayed 1 night in Jul 2023
Response from Genie Patterson AGM on 17 Jul 2023
I see we did not meet your expectations we here at The Courtyard by Marriot strive to better ourselves to make your stay a great one we hope when in the area again you let us show you.

10/10 Excellent

Lauriena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Impressive
Very easy quick friendly check in. Beautiful and welcoming hotel and room. Especially appreciated that there was security on the grounds and many eateries in walking distance.
Stayed 1 night in Jul 2023
Response from Genie Patterson AGM on 17 Jul 2023
Thank you so much for your review, we can't wait to see you again and hopefully it is soon.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Genie Patterson AGM on 17 Jul 2023
Hello, and thank you so much for taking the time to leave us a review.

8/10 Good

Curtis, jenks

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Courtyard on 11 Jul 2023
Thank you for your review

4/10 Poor

Judith A

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Courtyard on 11 Jul 2023
Thank you for your review

10/10 Excellent

Estrella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Courtyard on 11 Jul 2023
We appreciate your review

8/10 Good

Sheree, SLC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Courtyard on 11 Jul 2023
Thank you for leaving us a review

10/10 Excellent

Kristi

Stayed 1 night in Jun 2023
Response from Genie Patterson Assistant General Manager on 16 Jul 2023
Thank you so much for taking the time to leave us a review we hope to see you again soon, until then safe travels

2/10 Terrible

Amanda

Stayed 1 night in May 2023
Response from Courtyard on 13 Jun 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Courtyard on 13 Jun 2023
We appreciate your feedback!

10/10 Excellent

Jinjin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Courtyard on 13 Jun 2023
Thank you for your review

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the ease in finding the hotel. The front desk personnel were outstanding. The hotel was clean. I was easy to walk to the downtown area. However, the hotel was going through an upgrade and some of the new materials used caused sinus issues for both of us. I also would have liked complimentary coffee in the lobby. The exercise bike in the exercise room was broken.
Stayed 1 night in Apr 2023
Response from Courtyard on 4 May 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and hope that you will stay with us again soon.

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Courtyard on 4 May 2023
Thank you for taking the time to leave us a review.

2/10 Terrible

April

Stayed 1 night in Mar 2023
Response from Courtyard on 18 Apr 2023
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for three days of skiing at SnowBasin. The hotel upgraded my low cost room to a two room unit which was very nice and probably normally costs more than I would pay What made the trip memorable were the front desk staff. On a prior trip and this one they were professional, knowledgeable and friendly.
Stayed 4 nights in Mar 2023
Response from Courtyard on 18 Apr 2023
We appreciate your feedback and hope that we will have you stay with us again.

10/10 Excellent

Tracy, Holladay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Courtyard on 18 Apr 2023
Thank you for your review

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had a room just inside the side entrance of the building. It was cold -- ridiculously cold. The room had it's own thermostat which resulted in only cold air blowing into the room from the vent. Multiple complaints to the front desk resulted in ... the thermostat being turned off so that cold air wouldn't blow into the room. Unfortunately, this fixed nothing. We bailed out the final night when the room reached 62 degrees.
Stayed 4 nights in Feb 2023
Response from Courtyard on 8 Mar 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Courtyard on 18 Apr 2023
Thank you for your review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable rooms/disappointing service
Comfortable & seemingly safe rooms however check in was awkward due to an angry housekeeping employee yelling at the customer service rep checking us in. The television wasnt working & when we called for service we were told maintenance wasn't available. When asked if we would recieve a discounted room fee due to this inconvenience, the response was "sorry ma'am".
Stayed 2 nights in Feb 2023
Response from Courtyard on 8 Mar 2023
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice a little noisy
Stayed 1 night in Feb 2023
Response from Courtyard on 8 Mar 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

James A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023