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Reviews of Stella Residence Club

4 out of 5
Stella Residence Club
Vanniy Lane 3, Odesa

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 13 out of 39 reviews" "
Rating 6 - Okay. 3 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 4 out of 39 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Stella Residence
Absolutely delightful stay Everyone so helpful Facilities very good Location ideal next to beach with free access and free sunbed / umbrella Definitely return again
Stayed 2 nights in Aug 2020
Response from Serhii on 11 Aug 2020
Hello, we thank you for choosing the Stella Residence Club Spa Hotel! Thank you for taking the time to share your impressions with us. Your feedback is extremely important to us. We will definitely take into account your wishes. Best regards, Stella Residence Club team. We are waiting for you again, on the Black Sea coast))

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
Spa & Gym facilities were very nice. Dinner and service was excellent. Room interior an old fashioned one and balcony should be cleaned as well.
Stayed 1 night in Oct 2019
Response from Sergii on 11 Oct 2019
Thank you for choosing the Stella Residence Club SPA! Thank you for taking the time to share your impressions with us. Your opinion is extremely important to us. Regards, Stella Residence Club Team

2/10 Terrible

arthur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel, stay away, not a 5 star.
Terrible room, no view Not as advertised. I was put in room 204 with body sized carpet stains. I refused to stay there, they offered an upgrade, the room was falling apart, carpet was old and torn, the bathroom stunk, the sheets had holes in them. The staff was not helpful at all and charged us for everything even after we voiced our concerns.
Stayed 4 nights in Jun 2019
Response from Sergii on 30 Jun 2019
Thank you for choosing the SPA Hotel Stella Residence Club! Thank you for taking the time to share your impressions with us. Your opinion is extremely important to us. Best regards, Stella Residence Club team.

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting smell and appalling service
Appalling. Service leaves a lot to be desired. Bathroom that smelt like a sewer and what makes matters worse the shear lack of concern for your customers stay. No electricity on 2 occasions. This is not a hotel I could possibly recommend to anyone. You state it’s a 4 star hotel and I’ve stayed in 2 star hotels with better service and having travelled to over 50 countries in the last 30 years including many trips to the Ukraine this perhaps rates as one of my worst experiences. Problems do arise ,granted however to have management completely disregard the customer experience tells it’s own story. Very very poor
Stayed 5 nights in Jun 2019
Response from Sergii on 30 Jun 2019
Thank you for choosing the SPA Hotel Stella Residence Club! Thank you for taking the time to share your impressions with us. Your opinion is extremely important to us. Best regards, Stella Residence Club team.

6/10 Okay

Verified traveller

Stayed 4 nights in Jun 2019
Response from SPA Hotel Stella Residence on 5 Jul 2019
Thank you for choosing the SPA Hotel Stella Residence Club! Thank you for taking the time to share your impressions with us. Your opinion is extremely important to us. Best regards, Stella Residence Club team.

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax.
Great place! More room and more private than the big hotel. Overlooking the beach. Spa and 24hr room service. Helpful and friendly staff. I arrived early and they put my luggage in storage and I went to the outdoor dining room and bar and relaxed until my room was ready.
Stayed 1 night in May 2019
Response from stella on 2 Jun 2019
Thank you for your feedback. We are pleased with your words. We are waiting for you again in our hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a beautiful setting right on the Sea. Everyone in the staff was super friendly and even took a little extra time knowing that i did not speak the local langueage. I look forward to going back again soon.
Stayed 6 nights in Apr 2019
Response from Stella Residence on 11 May 2019
Thank you for choosing the SPA Hotel Stella Residence Club! Thank you for taking the time to share your impressions with us. Your opinion is extremely important to us. Regards, Stella Residence Club team. We are waiting for you again in our hotel, on the Black Sea coast!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property. Was good generally the room had a number points which did work shower. I had to use the hand shower the carpet was dirty and not clean any day I was there. Lights bulbs also needed replacement But the staff in the restaurant were Excellent The pool is fantastic
Stayed 6 nights in Apr 2019
Response from Stella on 1 May 2019
Thank you for your feedback. We are pleased with your words. We are waiting for you again in our hotel.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

6/10 Okay

Lesya

Liked: Cleanliness, room comfort
Not worth the money
Not worth the money. Dirty area, construction noise, super overcrowded, smoke filled and loud beach. Restaurant prices sky high with lower than average food quality. My best advise, bring your own towels in case you choose this hotel because if anything happens to theirs, you'll be charged some decent price worth 1 night at the hotel.. Overall, not a family friendly hotel due unsafe setting and construction. Would not recommend this hotel to other travelers.
Stayed 5 nights in Jun 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Not so good at all
I booked three nights in this hotel hoping to get the kind of service I was looking for. I've stayed in many different hotels around the World. I've stayed in a Stella hotel had a very nice rating and customer reviews, but in reality here's what happened: 1) Phone was not working. Technician came in and spoke to me in a very impolite way like I was somebody who owed him a lot of money. 2) Safe was closed and password was unknown. Security guard came in and opened it with his key. They guy looked like a criminal. Technician also told me they change their security guards quite often. I guess you know what I mean... 3) Safe was not notebook (even netbook) friendly as it was shown on the website. 4) Shower was not working properly and technician said he could not fix it. 5) All in all service from the staff was around 3.5/5 6) Wifi was really slow Free breakfast was fine. View was not so good because of construction site nearby. I think I will try Mozart Hotel next time and will certainly never come back to this hotel.

10/10 Excellent

Not Provided, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Odessa
The Hotel is very safe and well cared for in all respects. it is a great place to combine work with a swim or a gym session. Food is very good from restaurant .

2/10 Terrible

Dmitry, Kiev, Ukraine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in Hotel Maristella Club in late August.
Our vacation was spoiled by the staff of this hotel. Cost of accommodation in this hotel - dramatically overstated! In general, the layout of the room is quite comfortable, except of the shared balcony zone, overlooking the construction site, where sometimes there were other people. Room service - terrible! On the TV set - a layer of dust. Blinds of conditioner and fan cover in the bathroom - not clean, and have a distinctive gray dust. On the floor in the shower - mold. Towels in the bathroom are changed daily, but most of the towels had the spots. Free WIFI works disgusting. About the restaurant: There are several options of the breakfast included. You must order breakfast the day before. Once we ordered breakfast at 9:00 and we got it at 10:00. The hotel restaurant is too expensive for the dishes quality and service! Tea and coffee made from bad quality tap water. Once, I accidentally poured on the bed with a glass of plain water. We asked the maid to change the bed. Everything was done, but at the checkout - we got an extra bill for 400 Hryvnia for the hotel damages. It turns out, after a glass of water - on the mattress, there were two yellow spots and a mattress had to take to the special cleaner. The hotel staff refused all our comments, as well as provide evidence that the "damage" was caused precisely by us, talked with us in a very rude and unacceptable form, giving us psychological pressure and forcibly held us in the lobby until the payment of «injury» was done.

10/10 Excellent

Joseph, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maristella Club Hotel - Superb
The Maristella Club Hotel in Odessa, Ukraine is a fantastic value. The location is excellent, quiet yet close top the downtown area, and right on the beach. The service is 5-Star; everyone working in the hotel is superb, helpful and friendly. The food is excellent. The rates and cost of services and food are quite low relative to the dollar and euro; the value is terrific. There is an excellent spa in the hotel, and all the spa services are top-notch yet inexpensive. There is also a nice, large indoor pool that is great for lap swimming. I highly recommend this hotel.

6/10 Okay

Mansour Joseph, Beirut

Disliked: Room comfort
Odessa Stop-over 2 weeks.
Maristella is across a tiny road of a huge construction site. Becoming too noisy and annoying, Too loud and not so clean on this stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very satisfying place to stay. Good service staff. Should be a great hotel during summer time. If location was closer to downtown would be great so all within walking distance. In the end this is a nice hotel, food great, comfort great, bathroom great.

10/10 Excellent

Ace, New York

Liked: Staff & service, property conditions & facilities
Everything was OK the staff was good and the cafe was good.

10/10 Excellent

irina, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with spa zone
Great club! I have been living in such a nice suite. All over they have free wi-fi, so I can surf the net. In my suite there was a comfortable place for work, it’s very important for me. The sea is pretty close, I even had time to take a walk.

10/10 Excellent

Mansour Joe, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year in Odessa, on the beach!
Winter is a slow season in Odessa. Very affordable 5 star Hotel. Health Club at NO extra charge for hotel guests with top of the line equipment, treadmills... Heated swimming pool. Breakfast included in the rate. I extended my stay for 8 days more. (total 16 nights stay).

8/10 Good

Brian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to relax
Whilst I enjoyed my stay at the Maristella Club, I would not describe it as a five star resort. My room was very comfortable but the balcony looked out onto a building site and there was nowhere to sit outside. I had a very nice meal on the terrace the first night and the service was very good but it was overpriced. On the second day of my stay there was a wedding party booked on the terrace, so it was not really available for guests to relax there. The only swimming pool is indoors, it would greatly benefit from the additional of an outdoor pool. It is located right beside the beach but quite a distance from the centre of town, so either a vehicle or a taxi are a necessity. More a four star hotel experience but the service was faultless.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel especially its staff. I also liked spa zone very much.

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Hotel direkt zum Strandzugang
Sehr schönes Hotel in 2 Linie. Freundlich sauber und guter Service, Die Frühstücksterrasse ist sehr schön mit super Blick auf das schwarze Meer. Der SPA Bereich ist Hervorragend !!! Beste Massage in ODS !!!
Stayed 10 nights in Aug 2021
Response from Serhii on 7 Oct 2021
Good day. Thank you for your feedback! Your feedback is extremely important to us. Best regards, Stella Residence Club team. We are waiting for you again, on the Black Sea coast))

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bra
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personlig o välkomnande service
Stayed 3 nights in Dec 2019
Response from Sergii on 8 Jan 2020
Wir danken Ihnen, dass Sie sich für das Spa-Hotel Stella Residence Club entschieden haben! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Ihre Meinung ist uns sehr wichtig. Viele Grüße, Stella Residence Club Team

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Das Servicepersonal ist nicht freundlich und nicht höflich, aber abstoßend, arrogant. 2. Es gibt nur 4 Arten von Frühstück (siehe Menü). Oft nicht frisch, nicht lecker und wenn Sie länger als ein paar Tage dort bleiben, möchten Sie es einfach nicht einmal essen. 3. Die Zimmer für ein 4 Sterne Hotel sind sehr dreckig. 4. Der Innenraum ist billig, alt und abgenutzt. Siehe Foto. 5. Das Highlight dieser Einrichtung ist jedoch das Badezimmer: Die Toilettendeckel (natürlich ohne Automatisierung) sind von so schlechter Qualität, dass sie sich seitlich bewegen und die Halterungen so dünn sind, dass der Kreis und der Deckel praktisch in der Luft hängen. Und das Schlimmste ist, dass dieser billige Kunststoff es nicht aushält und am zweiten Tag des Aufenthalts in diesem Zimmer einfach beim Toilettenbesuch platzt. Völlige Schande und Albtraum. Nachdem wir entsetzt waren über das, was passiert war, wurde uns das Cover in Höhe von umgerechnet 30 € in Rechnung gestellt und durch dasselbe ersetzt, aber noch älter, schmutzig und offen, siehe Video. 6. Alles, angefangen von einer gekröpften Seifenkiste, die schließlich auch runterfiel und deren Rechnung ungefähr 25 € betrug, bis hin zu einem Toilettenpapierhalter, ist sehr wackelig, taumelnd und rasselnd. Übrigens ist das Papier so niedrig 7. Die Dusche ist alt, es fehlen Teile (siehe Foto) und der Strom fließt in die falsche Richtung. 8. Das Waschbecken im Doppelzimmer ist einfach nur eine Miniatur von denen, die normalerweise in den Gäst
Stayed 7 nights in Aug 2019
Response from Sergii on 31 Aug 2019
Vielen Dank, dass Sie sich für das Stella Residence Club SPA entschieden haben! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Ihre Meinung ist uns sehr wichtig. Viele Grüße, Stella Residence Club Team

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Der Aufbau des Hotels mit Großen Poll und Fitness Areal ist sehr einzigartig. Arcadia ist gut zu erreichen. Ein Stand ist auch nur sehr nahe am Hotel. Leider im ganzen Hotel etwas Chlore Geruch aus dem Schwimmbad. Die Hotel Bar wird durch das Schwimmbad sehr aufgeheizt im Sommer eventuell ein Vorteil wenn die bar durch das Schwimmbad gekühlt wird.
Stayed 4 nights in Apr 2019
Response from Sergii on 4 May 2019
Vielen Dank, dass Sie sich für das SPA Hotel Stella Residence Club entschieden haben! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Ihre Meinung ist uns sehr wichtig. Mit freundlichen Grüßen, Stella Residence Club Team. Wir erwarten Sie wieder in unserem Hotel an der Schwarzmeerküste!

10/10 Excellent

Mazin, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the beach
Exellent location . Nice View+++++++++++++++++++++++++++
Stayed 5 nights in Jul 2017

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for wasting time on the beach.Clean,silent ,very nice and helpful staff.Unfortunately there's nothing to do for tourist around hotel and view from other side of hotel is quite boring (very close big building area). Breakfast is so and so...
Stayed 2 nights in Jun 2017

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Спасибо что выбрали наш отель.

10/10 Excellent

Rahmetullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2 Mar 2017
Thanks a lot ! We will wait for you in our hotel next time!

8/10 Good

Andreas, Chemnitz

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel in sehr guter Lage und super Terrasse !!!
Hotel hat eine sehr gute Lage. Wenige Meter bis zum grössten Strandgebiet von Odessa. Wunderschöne grosse Terrasse zum Frühstück und Abendessen. Hotel kann mit gutem Gewissen gebucht werden.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lungt och fridfullt för billig peng
Nyårs firande med bad och avkoppling bra för pengarna

8/10 Good

Michal, Warsaw, Poland

Liked: Cleanliness, property conditions & facilities, room comfort
Good but not so good as described....
Our room was clean and quiet, although the view was on the construction site at the west side of the hotel. The balcony is very small/narrow and unusefull. The sea view is a side (not a front) view and rather limited with some buildings between the sea and the hotel. They promote the breakfast served to the room, however, they were almost 1 hour late to the time picked by us for serving. The service in the restaurant is also slow and some dishes presented in the menu are not available even very early in the afternoon. If you need a quick breakfast to start the tours quickly in the mornong be prepared for at least 30 minutes spare time for serving breakfast....

10/10 Excellent

detlef, USA San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
This was the second time i stay in this nice, beautiful Marisella Club Hotel.Highly recommended. Very nice Spa and indoor Pool. Close to the Beach. The Staff was very nice and helpful. Very clean. Luxury at the best. Come and check it out by yourself and you will not regret it!!!

10/10 Excellent

Detlef Guhl, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Direkt am Meer, toller iPool, s. nettes Personal!!
Sehr empfehlenswert! !!! Tolles sehr sauberes Hotel direkt am schwarzen Meer. 2 Mnuten zum Strand, toller grosser Innen Pool, sehr nettes englsich,sprechendes Personal, sehr hilfsbereit! Sehr empfehlenswert!!! s.guenstiger Preis in Herbst auch ich gebe 5 Punkte und wie schon gesagt "man findet immer eine haar in der Suppe"...Very Nice Place ++++++

8/10 Good

Idar og Ira, ved havet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like ved stranda
Bestillet suite og den var kjempe bra. Hadde utsikt over Svartehavet. Dusjen er det ikke noke bra, lite trykk, og lite med varmet vann, men er ok. Prisen på mat er litt dyrt, men er meget bra. En kjempe flott utsikt over havet på spisse stedet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tutto ok a parte la colazione
colazione molto al di sotto degli standard di un 5 stelle e non a buffet. servizio decente ma lento.