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Reviews of Maristella Marine Residence

5 out of 5
Maristella Marine Residence
Bernardazzi, 2a Street, Odesa

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the sea and city from our room. The shower has good water pressure.
Stayed 4 nights in Oct 2021
Response from Maristella Marine Residence on 17 Oct 2021
Dear Matthew, Thanks you very much for your visit to Maristella Marine Residence and good review about view and hotel! Our team will be very happy to welcome you next time in our hotel. Warmest regards, Maristella Marine Residence.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Service at the restaurant/bar was very slow. Nice rooms. Massage that was at contracted location was not good
Stayed 2 nights in Sep 2021
Response from Maristella Marine Residence on 26 Sept 2021
Dear Michael, We would like to thank you for choosing Maristella Marine Residence and taking time to share your experience. We are sorry that massage and service at the restaurant didn`t meet your expectations. We hope to see you again and we will do our best to make your stay pleasant and comfortable. Warmest regards, Maristella Marine Residence.

8/10 Good

Alex

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2021

4/10 Poor

Wayne

Liked: Cleanliness
Disliked: Staff & service
Front desk was misleading
I stayed in early June. Unfortunately it rained and forecast asked for more rain. My reservation was for 5 nights. After 2 nights I asked to shorten my reservation no need to pay a premium for beach resort when there is rain. Front desk told me I would get refund for the 3 nights I did not stay. Over a month ago still no refund.
Stayed 5 nights in Jun 2021
Response from Maristella Marine Residence on 28 Jul 2021
Good afternoon Mr. Wayne! Sorry for the delay in refunds. Our bank is doing this. The money should be returned to you soon.

4/10 Poor

SA

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is clean and still has a fairly new look to it. However, there was construction all night and I mean from 2 am to 5 am as they were apparently building a parking garage. They knew this and still put me in a room that directly faces the construction! I asked to be moved so I could finally get some sleep. In terms of the staff, I only encountered two that had smiles on their faces. I find the men staff at the front desk are cold and not the type of front desk staff you want greeting you when you arrive at a hotel! The buffet breakfast is not really buffet unless it is the weekend, as during the week it is basically very thin and you need to ask for everything. The hotel is a distance from the city center and there is not much to do nearby.
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2019
Response from Hotel team Maristella Marine Residence on 2 Sept 2019
Dear Guest, good day! We are thankful for Your review. Hope to see You soon in our Hotel.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No atm Pool very good Breakfast good Bedroom excellent
Stayed 3 nights in Aug 2019
Response from Hotel Team MARISTELLA Marine Residence on 22 Aug 2019
Dear Guest, good afternoon. We're thankful for Your kindest review. We'll take upon consideration Your comments about ATM. Hope it's not the last visit of yours to our hotel. Hotel Team MARISTELLA Marine Residence

10/10 Excellent

Dvir, Haifa israel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in good location quient clean And very good facilities Staff are very nice was cofortable stay will come back again
Stayed 3 nights in Jul 2019
Response from Kateryna on 11 Jul 2019
Dear Mr. Dvir, good afternoon. Thank You for such warm words about our hotel. We're happy to hear that everything was perfect for You. We keep getting better and hope to see You soon. Hotel team, MARISTELLA Marine Residence

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend gateway!
Stayed 1 night in Jun 2019
Response from Hotel Team on 8 Jul 2019
Dear Roman, good afternoon. We're thankful for Your warm words about our Hotel. We try to do the best for our Guests. Hope to see You soon. Hotel team, MARISTELLA Marine Residence

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful setting , like being in paradise The staff are excellent warm friendly and very helpful I love it here close to shops restaurants and a romantic walk along the beach
Stayed 1 night in May 2019
Response from MARISTELLA Marine Residence on 22 May 2019
Dear Guest, good afternoon. Thank You for such warm review. It's a great pleasure to hear You've had a good time in our Hotel. We keep getting better for our Guests. Hope You'll come back soon. Best wishes, Hotel Team MARISTELLA Marine Residence

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ithe rooms are so spacious and clean The view is to die for The bathroom looks magnificent
Stayed 5 nights in Apr 2019
Response from Kateryna, Sales Department on 8 May 2019
Dear Guest, good afternoon. We're grateful for such pleasant review. Our team every day does our best to make our Guests staying comfortable and unforgettable. Hope to see You soon in our Hotel. Hotel Team MARISTELLA Marine Residence

10/10 Excellent

maor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Kris on 13 Jul 2018
Thank you so much for your review of our hotel. We trully appreciate that you put such an excellent mark. Moreover, we will continue to improve our service. Waiting for you again in our hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach.
Nice and clean hotel. Wonderful beach side Big rooms
Stayed 3 nights in Jul 2017
Response from Hotel manager, Alina on 3 May 2019
Thank you very much for your review and detailed description of our hotel! Last year we opened an additional outdoor swimming pool and added beach towels. We are looking forward to welcome you in hotel Maristella Marine Residence.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but awful staff
We stayed in this hotel partly because of a business and also because of leisure. The hotel itself has a beautiful location, and the hotel facilities are also good. We booked a standard room with balcony and sea view. However, our room was on a ground floor - there was no balcony and all week we were staring at the wall and cars rather than having a sea view. We insisted on changing room, but the receptionist told us "no". The hotel staff is coarse and impolite. It was a torture to go and have a drink or meal in the hotel facilities - due to the location you are sometimes forced to use the services. Anywhere else in Odessa we experienced top notch customer service except this hotel. They should not consider themselves five-star hotel if they cannot even provide 2-star customer service. Due to this issue, we would never stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with seaviews
The rooms are brilliant and the staff so lovely and helpful as you relax with gorgeous sea views I NEVER WANTED TO LEAVE

10/10 Excellent

inna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean place.
Amazing see view.
Response from General Manager on 6 Dec 2016
Thanks you very much for choise hotel Maristella Marine Residence! Our team will be happy to see your next time!

10/10 Excellent

Andreas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in erster Linie mit sehr gutem Service
Das Hotel ist mit eines der besten in Odessa Strand. Erste Linie mit sehr gutem Service. Zimmer groß und modern. Kann ich zu 100 % weiterempfehlen. Kenne dieses Hotel seit Jahren und bin Weltenbummler.
Stayed 5 nights in Aug 2021
Response from Maristella Marine Residence on 13 Oct 2021
Dear Andreas, We would like to thank you for choosing Maristella Marine Residence and taking time to share your experience. We were glad to learn that you were happy with our service and facilities as well as with our location. Thank you again and we all look forward to welcoming you back. Sincerely yours, Maristella Marine Residence

8/10 Good

Semion

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Catherine, Sales Manager on 30 Jul 2020
Dear Mr.Semion, good afternoon. We're grateful for your review. Hope to see you soon in our hotel.

8/10 Good

Horst

Liked: Cleanliness, staff & service, room comfort
Prinzipiell sehr gut aber mit etwas hohen Preisen.
Der Aufenthalt war prinzipiell recht gut. Das Personal bemüht sich sehr den Aufenthalt möglichst angenehm zu gestalten. Die Zimmer sind für Ukrainische Verhältnisse sehr gut, die Preise sind leider auch hoch, typisch für Ukrainische oder Russische Verhältnisse.
Sicht aus dem Zimmer
Sicht auf den Strand vom Restaurant aus
Romantische Stimmung nach dem Sonnenuntergang ...
Stayed 3 nights in Jul 2020
Response from Catherine, Sales Manager on 30 Jul 2020
Dear Mr.Horst, good afternoon. We're grateful for your review. Our hotel team truly does our best to make guests staying grate and comfortable. Hope to see you soon again.

8/10 Good

Ahmet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Hotel Team, Maristella Marine Residence on 12 Aug 2019
Dear Mr.Ahmet, good afternoon. We are thankful for Your review. Hope to see You soon in our Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Hotel Team on 10 Aug 2019
Dear Guest, good afternoon. We're thankful for Your high review. Hope to see You soon in our hotel. Best wishes, Hotel Team MARISTELLA Marine Residence

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Servicen i resepsjonen er vekslende. Noen ansatte fremstår negative/sure/ikke serviceinnstilt, mens andre yter god service.
Stayed 7 nights in Jul 2019
Response from Hotel Team Maristella Marine Residence on 22 Jul 2019
Dear Guest, good afternoon. We're thankful for Your comments. Our team surely will work out with the standards of qualitative hotel services with colleagues. In case of such situations, we really appreciate the comments directly in the Hotel during the staying. We'll be glad to see You soon in our Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekväm, lugnt, bra laga, bra till familjs med barn.
Stayed 3 nights in Oct 2017
Response from Maristella Marine Residence on 25 Dec 2017
Danke Shon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotell i Odessa
Mycket rent hotell och bra att bo om man älskar pol och havet nära sig
Stayed 5 nights in Sep 2017

4/10 Poor

Goce, Wien

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Kein 5* Hotel
Wir waren ein Wochende in diesem Hotel. Haben wir wie gebucht ein 5* Hotel erwartet. Das war leider bei weitem kein 5*. Das Hotel ist nicht einmal fertig gebaut. Neben unser Zimmer wurde gearbeitet und das Personal war nicht interessiert uns dabei zu helfen. wir haben ein suite mit SeaView gebucht, bekommen haben wir ein Deluxe DoppelZimmer mit StreatView bekommen, obwohl das Hotel fast leer war. Das hab ich nicht verstanden warum!???? Service ist schlecht, Personla unflexible und unfreundlich, Restaurant haben gar nichts im Angebot. Am zweiten Tag haben wir das Hotel verlassen. Nie wieder!
Stayed 3 nights in Jun 2017