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Reviews of Atlantic Garden Resort

4.5 out of 5
Atlantic Garden Resort
Genuezskaya Street 24-A, Odesa

Reviews

6.8
Rating 10 - Excellent. 16 out of 65 reviews" "
Rating 8 - Good. 23 out of 65 reviews" "
Rating 6 - Okay. 8 out of 65 reviews" "
Rating 4 - Poor. 7 out of 65 reviews" "
Rating 2 - Terrible. 11 out of 65 reviews" "

8.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mitat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spa and sauna was not working and the swimming pool was cold other than that all good and we where told the bar was closed at midnight but should have been open 24 hours they lied to us other than that very nice place
Stayed 2 nights in Jan 2022
Response from Atlantic Garden Resort Hotel on 7 Feb 2022
Good afternoon. Thank you for your feedback and for choosing Atlantic Garden Resort Hotel. Unfortunately the hotel had a period of time when we had to temporarily close access to the spa and turkish hammam. The kitchen at the hotel is open until 23.00, and the bar is open 24 hours. We apologize for the inconvenience caused.

8/10 Good

Taylan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fantastic the position is also fantastic only problem was the spa and sauna was closed because of this we had to move to a different hotel if they had of written on their website that the hotel spa and sauna was not working maybe would’ve booked somewhere else other than that everything is perfect
Stayed 2 nights in Jan 2022
Response from Atlantic Garden Resort Hotel on 7 Feb 2022
Good afternoon. Thank you for your feedback and for choosing Atlantic Garden Resort Hotel. Unfortunately, we had to temporarily close access to the spa and hammam, but we soon resumed the possibility of visiting the gym, swimming pool and hammam, which are free of charge for hotel guests. We apologize for the inconvenience caused. We hope to see you again in our hotel.

6/10 Okay

Aharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was a back killer... The rest topical hotel the pool is on the beach not on the property...
Stayed 8 nights in Aug 2021

4/10 Poor

Mohammad

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Should be a 3 star hotel
Stayed 7 nights in Aug 2021

10/10 Excellent

Tomaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prijetno bivanje vse odlično
Stayed 3 nights in Aug 2021

2/10 Terrible

Robert

Travelled with family
Disliked: Staff & service
Do not trust this hotel !!
I had money stolen from my room. I heard from my driver that Atlantic Hotel has the same owners as the Palladium Hotel and there are many problems with theft ! There is no way to proof, bad event !!
Stayed 2 nights in May 2021

6/10 Okay

Osama

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2021

10/10 Excellent

Mitat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel service is fantastic the food downstairs is very nice and very good for price the swimming pool the fitness centre and a sauna is absolute awesome even though the swimming pool was a little bit cold
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021

4/10 Poor

Lee

Travelled with family
Disliked: Staff & service, room comfort
Do NOT Stay there!
Poor service, no beach, no water, need to pay for parking, far from beach and a lot more! I will write a complain and ask for refund!!!
Stayed 3 nights in Aug 2020
Response from Atlantic Garden Resort Hotel on 2 Sept 2020
Good day Lee. The beach of the Itaka hotel, where we provide a 50% discount on beach services and a 20% discount on the kitchen, is located 15 minutes walk from the hotel or 1.1 km, as well as the Itaka nightclub, where we provide free admission. There is information about this on the photos of the hotel, on the website, as well as on the maps. Upon arrival, 2 bottles of water are complimentary to the room. The hotel also has a bar that is open 24 hours and where you can order many drinks, as well as water. There is free parking around the hotel, where the guest can park his car, and there is also a paid guarded parking (100 UAH per day). It is a pity that you did not contact the reception with these problems, as we always help our guests and find the best solution to all issues.

10/10 Excellent

ABDUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Atlantic Garden Resort Hotel on 15 Aug 2020
Hello ABDUL. Thank you so much for your appreciation. We are very glad that the guests of our hotel feel comfortable, because we do our best for this. We will be glad to see you again at Atlantic Garden Resort Hotel.

2/10 Terrible

Muataz

Travelled with family
Liked: Cleanliness
The swimming pool is 15 minutes away from the hotel
Stayed 3 nights in Jul 2020
Response from Administration of Atlantic Garden Resort Hotel on 8 Aug 2020
Hello Muataz. Thank you for your feedback. We value the opinion of our guests and always do our best to make you feel comfortable. The beach of the ITAKA hotel, where we provide a 50% discount on beach services, as well as a 20% discount on cuisine at a restaurant on the Ithaca beach, is located in Arcadia about which there is information on our page. Nightclub ITAKA, where we provide free admission to our guests, is also located in Arcadia. It is a pity that you did not contact the reception with this question, as we always help guests to solve any problems that arise. We hope that next time we will be able to provide you with the most comfortable stay in Atlantic Garden Resort Hotel.

4/10 Poor

Henrik

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
On the plus side: The room was modern and very clean. The rest: -The outdoors pool on the hotel pictures is 15 minutes away and it costs money to enter. It's a beach club of moderate quality. -The service is the worst I've experienced in over 20 countries. They just don't care. No effort whatsoever and not a single friendly smile and apology when something went wrong. I had 3 things brought up with the reception, none of them resolved well. 1. Shouting from the next room at 6:30 AM. The reception didnt care. When I demanded another room if nothing was done they asked me to come back in 6 hours. (instead of doing something about it - cheaper and faster) 2. My booking confirmation said Free Breakfast, but the reception insisted that my room did not have breakfast included. I asked to use a phone to call the booking agent but the reception did not help. 3. I wanted to book a table at the beach Club Ibiza for me and my 7 friends. The hotel is supposed to have a booking desk, but the reception refused and told me to go to the Ithaca Club instead, for which they have vouchers. (but Ithaca is crap compared to Ibiza) I would not recomend staying here.
Stayed 3 nights in Aug 2019

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid/cancel bookings ASAP! USA media will share.
Let’s start with the advertising pictures here on Hotels.com. The pictures used on the site are extremely misleading and false advertising because it doesn't specify that the pictures used as a portrayal of their amenities are in fact from another club.Those pictures had mislead us to believe that it's part of the hotel which was the main selling point in selecting that hotel over other, less expensive, options we were choosing from & were in more consideration. Upon arrival we first dealt with dissatisfaction of being mislead but willing to overlook that, then came the most appalling moments THE STAFF majority were extremely rude, bitter, unhelpful, as well as unwelcoming. 1st keep in mind that we didn't get any room, we booked a suite but with that in mind, we ordered a appetiser platter which had included chicken wings. The wings had a pinkish color which had my friend nervous since he did suffer from salmonella poisoning before. We informed the server of our concerns with the intention of just having it cooked again, instead they brought it to the bar & had a few people gather around it to then bring it right back to us to contest that it's fine when as paying customers with a history of such moments just wanted to have that reassurance to be cooked again which was ignored & we understand Russian so we understood that we were being mocked & ridiculed. At check out, not even a "thank you", "have a nice trip", or just plain "good bye". I paid $445 for the worst experience.
Stayed 3 nights in Aug 2019

10/10 Excellent

Yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Валерий on 22 Aug 2019
Добрый день, Yaron. Большое спасибо Вам за положительный отзыв. Надеюсь Вам понравится в нашем отеле, и Вы приедете к нам снова в следующий раз.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check out I had to wait until someone went to inspect my room and give the ok for me to leave.
Stayed 3 nights in Apr 2019
Response from Александр on 3 May 2019
Добрый день, уважаемый гость. Простите за неловкости при сдачи номера. Отель проводит такую процедуру чтобы в случае забытых вещей (зарядное устройство, телефоны, документы, личные вещи, одежда) были Вам сразу же возвращены. Поскольку они могут Вам понадобится в данную минуту.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It’s nice affordable luxury stay in the heart of Arcadia
Stayed 14 nights in Apr 2019
Response from Александр on 1 May 2019
Спасибо за приятные слова. Ждем Вас снова в Atlantic Garden Resort

10/10 Excellent

AKHIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Александр on 8 Feb 2019
Спасибо большое. Ожидаем Вас снова.

2/10 Terrible

leandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Александр on 18 Nov 2018
Спасибо за выбор нашего отеля, приносим извинения.

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good staying but charged a crazy price about towels that I forgot at swimming pool
Stayed 8 nights in Oct 2018
Response from Александр on 30 Oct 2018
Добрый день! Благодарим Вас за отзыв – мы очень ценим Ваше мнение!

8/10 Good

Jens Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autumn trip to Odessa
Nice hotel , great spa with swimming pool, we liked our stay in this hotel. Nice location in Arkada area.
Stayed 4 nights in Oct 2018
Response from Александр on 26 Oct 2018
Спасибо Вам большое. Ожидаем Вас снова у Вас.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m profetional staff
One of the worse hotels I have ever been comparing with price and service. The staff is rude and cold and they charged me 15 euros for making on of small towels dirty when I did thgo check out. People are not profetional and they really don’t care to give a good service. Everybody looks angry and I feel that they did not want to work there. I would never recommend this hotel to anyone.
Stayed 2 nights in Oct 2018
Response from Александр on 25 Oct 2018
The hotel respects every guest. And we can not provide guests with towels which were used for other purposes (wipe out shoes, stains, bags). As a result, the towel will be removed from the operation. After paying a fine guest can pick up a towel. All damage rates are listed in each room.

8/10 Good

Byron, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location excellent! Breakfast is NOT good, but the location is what one needs!
Stayed 7 nights in Aug 2018
Response from Александр on 27 Sept 2018
Thanks for the feedback. We will work to raise the level of our breakfast.

2/10 Terrible

Musab

Disliked: Staff & service, property conditions & facilities, room comfort
No sea view rooms or outdoor pool
Don't recommend this hotel to any one, it says outdoor pool and there isn't, I booked a sea view room and the have no rooms with sea view, very very bad customer service won't stay there for free
Stayed 1 night in Aug 2018
Response from Александр on 27 Sept 2018
Good afternoon. The hotel has an indoor pool, it is free for guests of our hotel. Also we provide an outdoor pool (the first line by the sea) to which to go for 10 minutes.

2/10 Terrible

Fahad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So small room
Stayed 3 nights in Aug 2018
Response from Александр on 4 Sept 2018
Добрый день. Категория номера стандарт дабл или твин имеет 20 кв.м., это соответствует стандартным нормам для отелей 4+.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Александр on 21 Jun 2018
Добрый день. Мы благодарны за Вашу оценку. Будем видеть Вас в нашем отеле.

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in Arcadia area of Odessa
Nice hotel, great value for money, OK breakfast, amazing gym, very close to the beach, hotel gave 50% discounts to visit the most posh beach in town. It was great !
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very nice clean Hotel
Very nice hotel but horrible stuff in the reception and lazy working stuff all around

8/10 Good

Mariusz, Warsaw

Liked: Cleanliness, property conditions & facilities, room comfort
free breakfast was promised by Hotels.com but it was not for free Director of hotel explained that price doesn't include free breakfast. He said that Expedia (Hotels.com) is promising what wasn't agreed with hotel. Very poor service in hotel's restaurant. You can wait 0ne hour for simple meal and you will get it cold.

8/10 Good

tommyrhunder, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seems new
Short walk to Acadia beach. Food was good at the hotel

2/10 Terrible

Victoria, Winnipeg

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Will never stay in this place again
Extremely cold in the hotel. they do not head hallways at all. Water in a shower was super cold; TV didn't work; drinks in the bar were overpriced

8/10 Good

burcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Charles

Ok
Nice stay, but there was some noise in the room
Stayed 3 nights in Aug 2021

8/10 Good

Charles

Nice place
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Atlantic Garden Resort Hotel on 30 Sept 2020
Добрый день. Огромное спасибо за Ваш отзыв. Надеемся, что снова увидим Вас в нашем отеле.

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentral gelegen an Arcadia Beach. Zimmer waren in guten Zustand.
Stayed 4 nights in Aug 2020
Response from Atlantic Garden Resort Hotel on 3 Sept 2020
Guten Tag, Andreas. Vielen Dank, dass Sie unser Hotel schätzen. Ich freue mich darauf, Sie das nächste Mal im Atlantic Garden Resort Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
все ок, но есть небольшие недочеты
Из плюсов - персонал хороший, чисто, уютно. Из минусов - не открывается окно в номере стандарт (не было подачи свежего воздуха); двуспальной кровати не было, а были две совмещенные односпальные (я понимаю такое практикуется), но было бы не плохо один матрас ложить, от того, что просто соединили кровати постоянно проваливались в дырку между матрасами; скидки, которые предлагаются от отеля на пляж Атлантик, там не срабатывают. Как видят, что у тебя скидка, сразу говорят, что мест нет. Мы брали себе по полной стоимость. На кухню на этом пляже скидка прошла. Не очень организованная работа между отелем и пляжем.
Stayed 2 nights in Jul 2020
Response from Atlantic Garden Resort Hotel on 3 Aug 2020
Добрый день. Спасибо, что выбрали наш отель. Жаль, что во время проживания Вы не подняли вопрос об открытых окнах, так как у нас в отеле есть номера с террасами категории полулюкс. В отеле во всех номерах установлена система климат - контроля, которая контролирует подачу свежего морского воздуха подогретого или холодного, в зависимости от сезона. Жаль, что Вы не указали номер бронирования, чтобы мы могли проверить, какой номер у Вас был в заявке, так как в отеле есть номера категории стандарт, с одной большой кроватью, а также с двумя раздельным кроватями. Для гостей отеля скидка 50% предоставляется на шезлонги. На бунгало и кровати скидка не предоставляется. Очень жаль, что Вы не подняли этот вопрос во время пребывания в отеле, чтобы администрация отеля могла разобраться более подробно в этом вопросе и приянть меры. Будем рады видеть Вас в нашем отеле.

8/10 Good

Pascal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Naja
Grundsätzlich ist es ein sehr schönes Hotel. Schade das der Hotelpool nur 20.5 Grad Celsius warm ist. Viel zu kalt zum Baden. Das Dampfbad wird nur bei Bedarf eingeschaltet und stinkt entsprechend nach Schimmel. Das Personal von der Bar kann nicht rechnen. Eine Bestellung von 110 HRN wurde mit 510 HRN bezahlt. Nachdem man endlich zu Dritt das Rückgeld berechnet hatte, hatte es kein Retourgeld in der Kasse.
Stayed 3 nights in Jul 2020
Response from Atlantic Garden Resort Hotel on 28 Jul 2020
Guten Tag, Naja. Vielen Dank, dass Sie eine Bewertung zu unserem Hotel abgegeben haben. Wir hören immer auf die Meinungen unserer Gäste und tun unser Bestes, damit Sie sich so wohl wie möglich fühlen. Viele unserer Gäste mögen das warme Wasser in unserem Pool nicht, da Sie an einem heißen Sommertag in kaltem Wasser schwimmen möchten, sodass wir die Temperatur des Pools im Durchschnitt halten. Das Hamam, das allen Gästen unseres Hotels zur Verfügung steht, wird unabhängig vom Besuch der Gäste täglich gewaschen und sorgfältig geprüft, sodass kein Schimmel entstehen kann. Wir entschuldigen uns für die Fehler bei der Berechnung, da aufgrund von Covid-19 die meisten erfahrenen Mitarbeiter entlassen werden mussten und die neuen Mitarbeiter noch nicht alle Einzelheiten der Arbeit erfahren haben. Mit besten Grüßen

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Stayed 4 nights in Jul 2020
Response from Administrateur Valery on 22 Jul 2020
Bonne journée. Merci beaucoup pour vos commentaires. Nous serons heureux de vous voir dans notre hôtel en tant que client régulier.

4/10 Poor

Max, Malmö

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Valeriy on 2 Sept 2019
Hello Max. Thank you for leaving a review. We value the opinion of our guests, so we would like to know what exactly you did not like about our hotel? If it will not be difficult for you.

8/10 Good

Omri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מצויין
מלון יפייפיה שירות מצויין
Stayed 3 nights in Aug 2019
Response from Валерий on 23 Aug 2019
אחר צהריים טובים תודה שהשארת ביקורת נפלאה. אנו מעריכים את דעת האורחים שלנו ועושים כמיטב יכולתנו לשיפור איכות העבודה.

6/10 Okay

Alex

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel with bad food.
Good room. Good cleaning. Good location. Very bad breakfast. Very good gym. Good service at reception and gym. But not at restaurant. Don’t eat there. Other good options nearby(shopping senter next to hotel). Would stay there again but room without breakfast.
Stayed 9 nights in Jul 2019
Response from Valeriy on 14 Aug 2019
Good afternoon alex Thank you for leaving a review. We really appreciate the feedback of our guests and do our best to improve the quality of work of our employees and the entire complex.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Александр on 18 Jul 2019
Добрый день. Благодарим Вас за столь высокую. оценку. Ожидаем Вас снов в Atlantic Garden Resort

2/10 Terrible

Verified traveller

Travelled with family
Es war irreführend wenn es stehe mit Frühstück und dann ist es nicht enthalten
Stayed 1 night in Jul 2019
Response from Александр on 14 Jul 2019
Melih Iskenderoglu, good day. You booked a standard category room for a tariff plan WITHOUT BREAKFAST - for this you had a choice: pay at the reception desk or have breakfast separately. The hotel does not force guests to pay for breakfast. Gives a choice to our guests.

6/10 Okay

Heikki

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel with very nice location
This hotel has excellent location, close to entertainment area Arkadia, but not too close. Hotel is advertising by using pictures of Itaka Beach Resort. This can be quite misleading. Being a hotel customer, does not give you free access, just small discount. Also, Itaka can be very busy, and there is no guarantee that you even get in. Having said that there are several options in Arkadia area, including nice water park.
Stayed 3 nights in Jun 2019
Response from Александр on 29 Jun 2019
Добрый день. Спасибо за приятные слова. Наш отель предоставляет 50% скидку на пляжный комплекс "Itaka", это информация указана на нашем официальном сайте, а также на сайте партнеров. Поскольку Одесса является привлекательным направлением для многих туристов - наплыв гостей очень большой.

10/10 Excellent

SAPIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מקום נחמד מאוד.. החדרים יחסית קטנים.הניקיון 10 האדיבות 10 אין קומקום בחדר אבל תבקשו יתנו לכם... לשומרי כשרות אז אין חדר אוכל יושבים בבר ומזמינים ארוחת בוקר אבל בגלל שזה לא כשר אי אפשר לאכול כשביקשנו ירקות שלמים אמרו שאי אפשר ארוחת בוקר זה לפי המתכון ואין מטבח או הגשה חופשית קחו בחשבוו יש לא רחוק מהמלון ספא מהסרטים ובכלל לא יקר... לא רחוק יש קניונים חמודים... יש טיילת לא רחוק מהמלון שכדאי ללכת לשם מלא חניות לונה פארק לילדים מקום מקסים בגדול מלון ... לא וואאא אבל אם זה רק לינה ולצאת כל היום ולבוא לישון אז סבבה מאוד
Stayed 4 nights in Oct 2018
Response from Александр on 16 Nov 2018
Спасибо за выбор нашего отеля. Ждем Вас снова!

6/10 Okay

Aliza

Liked: Cleanliness
Disliked: Staff & service
.
אין במלון בריכה חיצונית !
Stayed 5 nights in Jul 2018
Response from Александр on 4 Sept 2018
Добрый день. На территории отеля есть закрытый бассейн на 0 этаже, в который мы предоставляем БЕСПЛАТНЫЙ вход. А также есть открытый пляжный комплекс "Итака", первая полоса у моря. К которому идти 10 минут.

8/10 Good

Claes

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2018
Response from Александр on 10 Aug 2018
Thank you so much. We are waiting for you again

10/10 Excellent

Kristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Александр on 10 Aug 2018
Thank you so much. We are waiting for you again