"My parents drove 12 hours to celebrate their 30th anniversary and I called ahead to confirm their room and ask for a small touch to mark the occasion — a view upgrade, a $25 dining credit, or anything modest to make the weekend memorable. Instead of helpfulness, the staff gave attitude over the phone and treated the request as an annoyance. Their tone felt dismissive and uncaring about what should have been a meaningful celebration.
I’ve been a loyal guest who travels from Texas specifically for this property, but this experience showed a lack of basic respect and hospitality. Small gestures matter — especially for milestone events — and the way this was handled makes me think twice about returning. If you want staff who value guests and will make an effort for special occasions, look elsewhere."
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