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Reviews of Troutbeck Resort

3 out of 5
Troutbeck Resort
Nyanga Road, Nyanga

Reviews

8.8

Excellent

Rating 10 - Excellent. 18 out of 33 reviews" "
Rating 8 - Good. 11 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Shepherd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and great customer service
Stayed 2 nights in Jan 2024

10/10 Excellent

TAUYA, Thames Ditton

Stayed 2 nights in Jul 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Its a unique beautiful place matching international standards in all aspects.
Stayed 1 night in May 2023
Response from Team Troutbeck Resort on 20 May 2023
Dear Allen Thank you for the positive Feedback.We hope to host you again soon.

10/10 Excellent

Chipo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Troutbeck Resort on 4 May 2023
Dear ChipoThank you for the positive review.We hope to host you again in the future

10/10 Excellent

Chipo

Stayed 1 night in Apr 2023
Response from Troutbeck Resort on 4 May 2023
Dear ChipoThank you for the positive Review.We hope to host you again in the future

10/10 Excellent

Cathrine

Stayed 1 night in Feb 2023

8/10 Good

Zvikomborero Craige

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and beautiful ,serine views and neat rooms.Just a heads up,not a good idea to book with them whole they host a conference, the place then over crowds and you get poor service if you are not part of the conference ,
Stayed 1 night in Dec 2022
Response from Troutbeck Resort on 25 Dec 2022
Thank you for your feedback.

10/10 Excellent

TREVOR

Stayed 2 nights in Oct 2022

10/10 Excellent

Tatenda

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Already looking forward to revisiting it the next time I’m in Zimbabwe
Stayed 2 nights in Sep 2019
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Memories , friendly staff, scenery, location, peace, pleasant and quiet
Stayed 2 nights in Apr 2019
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from R.Munyoro on 26 Mar 2019
Thank you for having stayed with us at Troutbeck Resort We look forward to your next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is being maintained very well. It's just too perfect. I won't hesitate to recommend anyone
Stayed 5 nights in Dec 2018
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing oasis in Nyanga. My room facing the lake was nice, if a bit worn around the edges. I arrived without a reservation and asked about rates. I knew it was a bit less expensive online, so the receptionist assisted me with WiFi so I could book online. All of them were exceptionally helpful. Had a light lunch when I arrived. There was a large group taking part in an outdoor lunch buffet, even though I asked about service when I entered and sat at the tables away, I was pretty much ignored along with others not in the group. After waiting for a long time, I finally went into the pub and ordered. When I returned, my table had been taken by members of the group. Eventually it was sorted. A bit of management which could focus and direct the staff across the entire area would’ve helped. Breakfast was the typical buffet affair as other large restaurants have. It was quite cool when I arrived and continued into the night, great luxury to tuck into a bed warmed by a heat pad/blanket underneath!
Stayed 1 night in Sep 2018
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort
Response from Rumbidzai on 17 Apr 2018
Thank you for having stayed with us. We look forward to your next visit

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating
Troutbeck is well located in a scenic area, staff are very friendly, and there is plenty to do. However the hotel has not been updated for decades: the fabric (carpets, chairs) is old and rather worse for wear, the decor remains as it as in the 1970s. It trades too much on its past and offers poorer value for money than others. Unfortunately there is currently scant competition.
Response from Rumbidzai Munyoro - PA to GM on 10 Apr 2018
Thank you for having stayed with us at Troutbeck Resort. We have taken note of your feedback and we hope that you will allow us to recover from this on your next stay with us.

8/10 Good

Ederina

Liked: Cleanliness, staff & service
it was beautiful ans a good experience.
Response from Rumbidzai on 3 Apr 2018
Thank you for having stayed with us. We look forward to hosting you once again inthe near future

8/10 Good

Tate, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very nice and accommodating. The rooms were clean and comfortable. The overall hotel is in a majestic location.
Stayed 3 nights in Dec 2017
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

8/10 Good

Per

Liked: Staff & service, property conditions & facilities, room comfort
Golf in Nyanga
Great hotel and golf course.
Stayed 3 nights in Dec 2017
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

10/10 Excellent

Brandon, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery
Helpful staff...excellent day activities such as horse riding.. golfing...rich history...all spectacular
Stayed 2 nights in Nov 2017
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
On arrival everything had been put in place as regards paper work and room allocation. There was flexibility in room service as there were no extra charges.
Stayed 2 nights in Jul 2017
Response from Troutbeck Resort on 19 Apr 2022
Thank you, look forward to hosting you once again.

10/10 Excellent

Brian, Zimbabwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
It is a very big room with big comfortable bed. Every thing is nice.
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

10/10 Excellent

Steven, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
It is a very traditional English hotel in Zimbabwe. It is the second time for us selected this hotel to enjoy the beauty of Nyanya National Park. Everything is fine for the stay.
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

4/10 Poor

Linda, London UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old colonial hotel badly in need of refurbishment
Unfortunately despite the staff being helpful and polite, the overall condition of the hotel was not up to present day standards. It is like being in a time warp but not in a good sense. The once old style grandeur is now just dilapidated. Absolutely overpriced for what is on offer.
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

10/10 Excellent

Feng, Harare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very traditional British hotel in Nyanga, and the best one around there.
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Beautiful area, rooms extremely cold poor heating
Hotel run down, fireplaces spew smoke in lobby, dark
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and attentive staff
It was very refreshing and I felt rejuvenated
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

10/10 Excellent

Viper, Philadelphia PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Troutbeck is a must
Placed in the most tranquil setting, next to a peaceful lake and mountainous forests, this is must-visit. The lower level rooms open onto a green lawn that stretches across the last fiarway of the golfcourse down to the lake stocked with trout. The room is luxurious and the staff are extremely couteous and helpful - we were greeted with smiles and help at all times. We had a fantastic stay - the only sad thing was the lack of visitors in this delightful hotel.
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Troutbeck Resort on 19 Apr 2022
Thank you for your feedback.