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Reviews of Mamta Villa Hotel

3.5 out of 5
Mamta Villa Hotel
Vuna Road, Sopu-'O-Taufa'ahau, Nuku'alofa, Tongatapu

Reviews

6.6
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 2 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Selu, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t like the place it is far from town and the room facilities is not up to date.
Stayed 8 nights in Apr 2018
Response from Beauty on 15 Nov 2018
Good morning Selu, Sorry for late getting back to you. Your feedback has been noted and it's now been updated. Thank you for staying with us. Malo

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Pretty happy with our stay. We arrived late Saturday night last minute and so glad the lovely staff (Celina) suggested to go buy some snacks for the next day as everything is closed on a Sunday. She even organised us a rental car, was a shame the young man on the desk on Sunday had no idea what was happening and wouldn't give us the car, very unhelpful and abit strange that his friends (?) hung around in the lobby all day and night playing on their phones. Breakfast was pretty average. The Indian restaurant doesn't open on Sundays either so a wandered around and found something open. The other female staff though are lovely and helpful and a ordered anyone rental which we great to get around!
Response from Beauty on 24 Apr 2018
Good morning Rob, It was nice meeting you guys. My sincere apologies for this feedback but I'll definitely talk to our staff. Malo

10/10 Excellent

Lauris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were fantastic facilities are in need of an update not enough information in the book in the room e.g restaurant opening hours it's closed on Sunday but overall enjoyed our stay
Response from Mamta Villa Hotel on 20 Apr 2018
Hello Lauris, It was lovely to have you guys here with us and thank you very much for your kind comment. We'll definitely put that information in our rooms. Malo 'aupito and hope to see you guys again next time. Malo

8/10 Good

bhav, sydney

Liked: Staff & service
great staff
the staff are very pleasant :). however , the bathroom was a bit outdated.
Stayed 1 night in Nov 2017
Response from Vicky on 24 Nov 2017
Thank you so much for the good feedback,and thanks we will makesure things will become better for your next visit. Malo Aupito for choosing Mamta villa to be your home away from home.

8/10 Good

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyful stay at Mamta Villa
I stayed there for a week in early May 2017 and enjoyed the friendly environment. The staff were very friendly and helpful. The food at the Little India restaurant was excellent with large serves. The room rate included the breakfast, particularly cooked. The hotel was very close to the meeting/training location and away from the busy traffic.

6/10 Okay

Verified traveller

1 night stay at the Mamta.
The hotel does not accept Amex as advertised else where and at the hotel. They will organise a taxi for transport to and from the airport and it cannot be charged to the room. I was quoted $30 local currency in an email one way from the airport and "we will charge your room". I had to pay the taxi driver directly and it was $50 one way. They also tried to charge me directly twice for the room when it was prepaid. They also tried to palm me a standard room when the delux room was paid for.Some of lights would not turn off at 5am in the morning when I got back from work. Shower leaked. The remote for the air con did not work. Free wifi is for 500MB only. Wifi was available in the room which is rare in Tonga. Staff were friendly and courteous. Breakfast was ok and you could have a cooked breakfast.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing I can say about this hotel is that the food was excellent. Authentic indian food with reasonable price. Everything else was a huge dissappointment. Housekeeping didn't work at all and all the workers were just playing pool all day long. We waited 3 days without hot water untill they fixed it. No coffee during breakfast because nobody had gone bought it. Got room cleaning only twice during 7 day stay and only because we had to go get the cleaner to come clean it. This hotel could be nice but it seems to be run by a bunch of teenagers who don't really care for working. The cooks really know their job and the restaurant is the only place worth recommending.
Stayed 7 nights in Aug 2017