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Reviews of Self Catering 3 Bedroom Sunset Haven In Wroxham, Norfolk, Norfolk Broads, Eng

Self Catering 3 Bedroom Sunset Haven In Wroxham, Norfolk, Norfolk Broads, Eng
Wroxham, ENG

Reviews

9.8

Exceptional

Rating 10 - Excellent. 17 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 0 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.8/10

Cleanliness

Reviews

10/10 Excellent

Carole G.

Liked: Cleanliness
Ladies weekend
Lovely clean property. Had a wonderful staff. Even enjoyed the river on both sides of the house 😂
Stayed 3 nights in Apr 2024
Response from VrboOwner on 25 Apr 2024
Hi Carole. Good to hear that you had a good time. Thank you for the review. We hope to see you again.

10/10 Excellent

julie r.

Liked: Cleanliness
Breakaway
This was a surprise for my 60th birthday With friends we enjoyed it so much Very tranquil,peaceful,delightful very nice home.
Stayed 4 nights in Mar 2024
Response from VrboOwner on 19 Mar 2024
Thank you so much for your kind review. Happy Birthday and we are glad that you enjoyed your stay and hope to tempt you back in the future.

10/10 Excellent

James

Liked: Cleanliness
wonderful home from home
great property great location, everything you could need inside fishing from the deck area is good
Stayed 7 nights in Oct 2023
Response from VrboOwner on 30 Oct 2023
Thank you for your kind review. We hope that you will visit again.

10/10 Excellent

Diane H., Rochford, Essex, UK

Liked: Cleanliness
very peaceful and relaxing break
This property is very well equipped, with everything you could need, probably almost as much as you have in your own home. It is very peaceful and so, very relaxing. There is a nice patio right on the water to enjoy fine weather evenings or meals. You can also choose to dine inside, still with the lovely view of the waterway, and watch the boats going past. The bedrooms are well appointed with large flat screen T.V's as well as the flat screen T.V. in the lounge and a comfortable flame effect fire for the cooler evenings. The shower room is very modern and very good. The property was extremely clean and tidy and we would love to book again at some stage in the future.
Stayed 4 nights in Oct 2023
Response from VrboOwner on 27 Oct 2023
Thank you for your kind review. We are glad that you enjoyed your stay and hope to be able to welcome you back on another ocassion.

10/10 Excellent

Rose G.

Liked: Cleanliness
Rosie
Beautiful place to stay and would highly recommend. Very Clean and comfortable and everything you could possible need for your stay is there. Great base if you want to explore the rest of the Norfolk coast.
Stayed 4 nights in Sep 2023
Response from VrboOwner on 25 Sept 2023
Thank you for your kind review. We hope to have the opportunity to welcome you on another ocassion.

10/10 Excellent

Jo M.

Liked: Cleanliness
Great place in a great location
One of the best places I have ever rented and I have rented a lot!
Stayed 7 nights in Aug 2023
Response from VrboOwner on 21 Aug 2023
Thank you for your kind response. We hope to have an opportunity to welcome you back.

10/10 Excellent

Simon W.

Liked: Cleanliness
Spot on
Lovely accommodation in ideal spot. Would definitely return.
Stayed 4 nights in Jul 2023
Response from VrboOwner on 1 Aug 2023
We are pleased that you enjoyed your stay and hope that you will book again.

10/10 Excellent

Deb T.

Liked: Cleanliness
Sunset haven
Lovely home with everything we needed. Peaceful location just a stone's throw from Wroxham.
Stayed 4 nights in Jul 2023
Response from VrboOwner on 24 Jul 2023
Thank you for your kind review. We hope that you will consider booking again.

10/10 Excellent

Christine N.

Liked: Cleanliness
Relaxing by the water
Three of us and a little dog stayed at the property: We were so pleased that it really was as photographed with sweet swans and ducks visiting off the deck and boats passing by. A short, easy walk to Roy’s supermarket provided all we needed for our visit. So happy we chose this home and we would highly recommend it.
Stayed 3 nights in Jul 2023

8/10 Good

Md A.

Liked: Cleanliness
Holiday
It was nice good location but there was problem with bedding stuffs. No extra blanket or pillow was provided . Not enough cleaning stuff as hand wash, kitchen towel . Parking is very tight as the small wooden pool make it really harder to park in and out.
Stayed 3 nights in May 2023
Response from VrboOwner on 6 Jun 2023
Damage, rules broken and extra cleaning made this a very poor experience for our cleaning and maintenance team and has cost money to fix the damage. Every guest accepts our rules as part of the booking process and these rules are there for the safety of our guests and to protect the cottage. Our cleaners saw and photographed 12 people (7 adults and 5 children) coming out of the cottage. This cottage has beds for 5 people (the maximum allowed). We suspect this was why this guest commented that there were no extra blankets or pillows, as it was warm spring weather, so not cold. Our cottages are there for the enjoyment of our guests and sometimes a small number of day-visitors. Our rules state “The property cannot under any circumstances be used for parties or group gatherings other than for the Hirer & their holiday group.” Having 12 people stay for a weekend is a clear breach of our rules. Guest at some of our other cottages reported the extra people, as they were at times loud and causing a disturbance. On arrival the holiday leader got the front passenger arch wheel of his car stuck on one of the white posts outside the cottage. Causing damage to his car and also causing damage to the post, the gravel pathway and destroying a plant box. This was not reported to us by our guest. Another rule. We only found out as a guest at another of our cottages photographed it and let us know. I called this guest a couple of days after their stay to discuss this and see if he wanted to give feedback or advise of any damage. He didn’t! I then discussed with him the overoccupancy and damage caused which initially he denied and then accepted. If you have read this far, I want you to know this is the first negative review of a guest in over 15 years. We have a great team who look after our places who take pride in their work and like to hear when people enjoy their stay. We have a very high number of returning guests, some who have been coming back for 10+ years. However, these guests will not be returning.

10/10 Excellent

cLAIRE C.

Liked: Cleanliness
Sunset Heaven
This idyllic accommodation should be renamed Sunset Heaven! From the moment you walk in and see the view from the open plan living area it’s as if a weight has been lifted from your shoulders. Such a beautiful setting. The property was immaculate and very comfortable. Would love to visit again in the future.
Stayed 3 nights in Mar 2023
Response from VrboOwner on 31 Mar 2023
Thank you for your lovely feedback. We are so glad that you enjoyed your visit and would be pleased to welcome you again.

8/10 Good

Colin P., Alton Hampshire

Liked: Cleanliness
Great Location
Very clean and comfortable accommodation in the centre of Wroxham. Lots to do including lovely day on the broads.
Stayed 4 nights in Apr 2022
Response from VrboOwner on 21 May 2022
Thank you for your kind review. We are glad that you enjoyed your stay and hope to have the opportunity to welcome you back.

10/10 Excellent

Geoff S.

Liked: Cleanliness
A long weekend
We had a great time, renting a boat and returning to Sunset Haven in the evening. We had a heron fishing right in front if us at breakfast.
Stayed 4 nights in Sep 2021
Response from VrboOwner on 6 Jun 2023
Good to hear you had a good time. Thank you for your review.

10/10 Excellent

david l.

Liked: Cleanliness
Fantastic accommodation
I would definately reccomend staying here. Well stocked very clean and comfortable close to town I give it a well deserved10/10
Stayed 4 nights in Aug 2020
Response from VrboOwner on 26 Aug 2020
Thank you for your kind review. We hope that you will book again.

10/10 Excellent

Matthew R.

Liked: Cleanliness
Ideal location
Comfortable and spacious accommodation. Well equipped. Perfect location for exploring the Norfolk Broads and the surrounding area. Definitely recommend this property.
Stayed 3 nights in Jul 2020
Response from VrboOwner on 21 Jul 2020
Thank you for your kind review which we appreciate. We hope that you will visit again.

8/10 Good

Joan C.

Liked: Cleanliness
Hoveton
The house is lovely and the location is perfect. A little confused by the fact that there were no electricity sockets in the twin bedroom but otherwise it was lovely.
Response from VrboOwner on 24 Mar 2020
Thank you for your kind review. The electrical sockets are behind the bedside tables.

10/10 Excellent

Sharon S.

Liked: Cleanliness
Lovely time had by all
In a good location, close to the town. Very clean with almost everything you should need. Parking for one car directly outside the property.
Stayed 3 nights in Aug 2019
Response from VrboOwner on 24 Mar 2020
Thank you for your kind review. We hope that you will book again.

10/10 Excellent

michael r.

Liked: Cleanliness
great weekend
lovely place right near village and fronting water great
Stayed 3 nights in Aug 2019
Response from VrboOwner on 24 Mar 2020
Thank you for your kind review. We are glad that you enjoyed your stay and hope that you will book again.

8/10 Good

John D.

Great Cottage on the Broads
we had an excellent time staying at this wonderful cottage on the broads, a few minutes walk from all the main shops. Great position , well equipped and looked after. The parking is a little tight for a big car but still ok. the neighbours were great along with the herons and other wildlife, didn't see the otter but next door caught loads of fish ! TV could be a little lower on the wall and a better TV antenna would improve reception but thats quite a minor point overall. we really enjoyed our stay.
Response from VrboOwner on 24 Mar 2020
Thank you for you review. We are glad that you enjoyed your holiday and would be pleased to welcome you back again. We will take not of your comments and look to update the tv aerial.

10/10 Excellent

Gary W.

Great
Great location, lovely well equipped and stylish property
Stayed 3 nights in Jul 2017
Response from VrboOwner on 24 Mar 2020
Thank you for you review. We are glad that you enjoyed your holiday and would be pleased to welcome you back again.

10/10 Excellent

Helen W.

Welcoming and comfortable
Great property in good location. I had stayed here whilst away for business so hadn't had the chance to make the most of any recreational activities apart from the local pub but there seems to be plenty locally to keep you busy. I had a comfortable and enjoyable stay. I had called the owner about a query who was pleasant and helpful. I would recommend for a holiday.
Stayed 11 nights in Jan 2017
Response from VrboOwner on 24 Mar 2020
Thank you for your kind review. We hope that you might come to stay again perhaps for a holiday.