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Recently stayed here for one night on a small trip to celebrate my birthday in Norwich. Seeing as all we needed the hotel for was to sleep we thought this would be a good option as it is fairly priced. The hotel was fine, nothing fancy however in the middle of the night we were awoken by the loudest drain pipe noises as a result of the room upstairs turning their tap on (which of course they have every right to do) we were woken up at 3am, 5am and then 7-8, i barely got any sleep meaning I was completely exhausted for my birthday. There was no one to talk to at the reception about this but this was by far the worst hotel experience I’ve ever had
Convenient for train station, but room disappointing. Mould in shower, stains on carpet, uncomfortable bed and no latch on window. In desperate need of renovation. On checking out no one was to be found. Rang bells, knocked on doors and shouted. All to no avail. Would pay a little more elsewhere in future for basic cleanliness and comfort.
The overall experience was great and could not fault the facilities and onsite bar and restaurant. Highly recommended
David
Stayed 1 night in Mar 2024
6/10 Okay
David
2 Feb 2024
Liked: Cleanliness, staff & service
A bit disappointing
A good sized double room which was clean and tidy. However it could best be described as a bit 'tired". There were stains on the carpet, and the top of the desk was held together with sellotape. In the bathroom there was a decent walk in shower, but the heated towel rail didn't work and the plug in the sink was detached and broken.
Good quiet location only a five minute walk from the railway station. Didn't have the breakfast or use the attached Indian Restaurant so can't comment on these.
Overall their description of the hotel as "Affordable Luxury" is not one I could agree with.
David
Stayed 1 night in Jan 2024
Response from VJ on 20 Feb 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the double room to be good-sized, clean, and tidy. However, we apologize for any inconvenience caused by the condition of the room.We take your comments seriously and will address the issues you mentioned regarding the carpet stains, desk condition, heated towel rail, and sink plug. Your feedback helps us to improve and provide a better experience for our guests.We appreciate your feedback on the hotel's description, and we will review our marketing materials to ensure they accurately reflect the guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future. If you have any further feedback or concerns, please don't hesitate to reach out to us.
6/10 Okay
Ireoluwatomiwa
21 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Thin walls could hear a pin drop from our neighbours and there was a lot of not working things like non working lamps by the bed. Also there was no shower soap in the bathroom and the shower was either hot or cold, hard to find a mix
Ireoluwatomiwa
Stayed 1 night in Jan 2024
Response from VJ on 20 Feb 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We understand the importance of a peaceful and comfortable environment for our guests, and we regret that you were disturbed by noise from neighboring rooms. We will address the issue of thin walls to ensure a quieter stay for our guests in the future.We also apologize for the non-working lamps by the bed and the lack of shower soap in the bathroom. Our maintenance and housekeeping teams will be informed of these issues to ensure they are promptly addressed.Regarding the shower temperature, we apologize for the inconvenience you experienced. We will investigate this matter further to ensure that our guests have a consistent and comfortable shower experience.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future. If you have any further feedback or concerns, please don't hesitate to reach out to us.
10/10 Excellent
Lamin
12 Jan 2024
Lamin
Stayed 1 night in Jan 2024
Response from VJ on 20 Feb 2024
"Thank you for your wonderful 5-star review! We're delighted to hear that you had an enjoyable experience during your stay with us. Providing excellent service and creating memorable experiences for our guests is our top priority, and we're thrilled that we were able to meet your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Thank you for choosing us, and we look forward to your next visit!"
This is a very good, friendly hotel with a lovely restaurant attached
Ian
Stayed 1 night in Jan 2024
Response from VJ on 20 Feb 2024
"Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience at our hotel and enjoyed the friendly atmosphere. We're also glad you had a chance to dine at our lovely restaurant. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!"
10/10 Excellent
Matt
5 Jan 2024
Matt
Stayed 1 night in Jan 2024
Response from VJ on 20 Feb 2024
"Thank you so much for your glowing review! We're thrilled to hear that you had a perfect 10/10 experience during your stay with us. Providing exceptional service and ensuring our guests' comfort is our top priority, and we're delighted that we exceeded your expectations.Your kind words mean the world to us, and we're grateful for your appreciation. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another fantastic stay in the future!If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us!"
10/10 Excellent
Dan
24 Dec 2023
Dan
Stayed 1 night in Dec 2023
Response from VJ on 20 Feb 2024
"Thank you so much for your glowing review! We're thrilled to hear that you had a perfect 10/10 experience during your stay with us. Providing exceptional service and ensuring our guests' comfort is our top priority, and we're delighted that we exceeded your expectations.Your kind words mean the world to us, and we're grateful for your appreciation. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another fantastic stay in the future!If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us!"
The hotel was lovely. We were given a lovely clean room (19). The staff were so friendly. The only down side was the mattress. My husband and I were left with incredibly painful backache. Other than the bad mattress, everything else was fantastic, the location, the cost, the staff, the cleanliness, the amenities all spot on
Charlotte
Stayed 1 night in Dec 2023
6/10 Okay
George
Travelled with family
18 Dec 2023
Liked: Cleanliness
Revado Hotel not impressed
I got to the hotel and found out parking was an issue. You have to check your care every 2 hours to avoid a parking ticket.
What I was disappointed most was the breakfast we paid for. Continental breakfast means toast, cereal, tea or coffee, and some jam or butter. I was expecting an English hot breakfast.
This hotel is amazing value for money. It is clean and comfortable and the staff are very helpful and accommodating. We had one issue whilst we we staying but it was sorted straight away and we would stay there again.
Great security system to get inti room, very clean great shower andlovely pressure of water. Love thr tea and coffee facility. Bed was very conformable. Highly recommend a dray here
Fantastic hotel very close to Norwich rail station. Has a lovely veggy Indian restaurant attached and can take drinks up to your room. Rooms very spacious and clean.
Amazing staff, super clean room with very comfy bed and only a 15 minute walk from the city centre.
They don't have their own car park, but there is free parking on the street during the night and for 2 hours during the day.
We arrived at 8.30pm and there unfortunately were no spaces. The manager was so kind and resolved this by giving up his own parking space and a parking permit which we massively appreciated.
Not only did the hotel provide tea and coffee facilities in the room, but also fruit juice cartons and a delicious breakfast bar.
We will definitely stay there again if we go back to Norwich.
i booked this for my wife. The room had no lock inside. The manager decided to walk in and tell her she looked beautiful. We are absolutely disgusted. She had to wedge the door shut with a chair
The listing for this hotel is deceiving when I searched for hotels in the area I included parking this hotel has restricted on street parking so you can’t go out for the day and leave your vehicle there also asked me if I would like to upgrade for breakfast but didn’t say that the restaurant only caters for vegan/ vegetarian options.now for the actual stay the room was clean but there was signs of damp the furniture was held together with sellotape the bed was uncomfortable and noisy the pillows were wafer thin we were woken in the middle of the night to fellow guest in and out the room then using their bathroom and switching the sockets/switches on and off the next morning thought we would have a shower but alas there was no hot water so couldn’t spoke to reception upon check out but were not very interested or helpful will definitely not recommend or be returning
Very friendly staff, nice, spacious room. Full English breakfast with samosa was different and good. High level of cleanliness. Good location for city.
Martin
Stayed 2 nights in Sep 2023
Response from VJ on 20 Feb 2024
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with us. It's great to know that you found our staff very friendly and that you enjoyed your nice, spacious room. We're also pleased to hear that you enjoyed the unique twist of including samosas in the Full English breakfast and that you found it to be different and good.We're glad that you appreciated the high level of cleanliness throughout the hotel and that you found our location convenient for exploring the city.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and your patronage.
Noise at crossroad junction from late night traffic. But that is just unfortunate location problem.
Auxiliary staff only available at checkout, when I reported back a problem. But she was helpful & noted down.
Would have at least appreciated offer of a hand, when struggling upstairs with a heavy case.
No feel of welcome on desk. No eye contact with one guy I greeted on evening desk, as he mumbled and stared at the phone/computer desk. Not good.
Keith
Stayed 2 nights in Sep 2023
Response from VJ on 20 Feb 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations in some aspects.We apologize for any inconvenience caused by the noise from late-night traffic. While we understand that this can be a challenge due to our location, we strive to provide a comfortable and peaceful environment for our guests. We'll certainly look into ways to minimize any disturbances in the future.We also apologize for any inconvenience caused by the availability of auxiliary staff and for any lack of assistance during your stay. Providing helpful and attentive service is important to us, and we'll address this issue with our team to ensure a better experience for our guests in the future.We appreciate your feedback regarding the lack of a welcoming feel at the front desk and the lack of eye contact from one of our staff members. We're committed to providing a warm and friendly atmosphere for our guests, and we'll address this with our team to ensure that all guests feel welcomed and valued during their stay.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We value your feedback and your patronage.
Thank you so much for your outstanding 5-star review! We're absolutely delighted to hear that you had a fantastic experience with us. Your feedback means the world to us, and we're thrilled that we could exceed your expectations during your stay.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.
I was very pleased when I arrived at the Hotel, a cheery welcome.
A nice comfortable room, good shower , plenty of hot water. poper TV with all channels working!
Better still, lovely Indian food availbale at the onsite licensed restaurant..
Very good value overall!
Thank you, I will be back soon!
Mark
Stayed 1 night in Sep 2023
Response from VJ on 20 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that you were pleased with the cheery welcome and found your room comfortable with a good shower and plenty of hot water. We're also glad that you enjoyed the amenities in your room, including the TV with all channels working.We're delighted that you found the Indian food available at our onsite licensed restaurant to be lovely, and that you considered your experience to be very good value overall. Providing a comfortable stay and delicious dining options for our guests is our top priority, and we're pleased that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back soon! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and your patronage.
Excellent staff and lovely room's.
Very clean and will certainly return.
MICHAEL
Stayed 1 night in Aug 2023
Response from VJ on 20 Feb 2024
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us. It's wonderful to know that you found our staff excellent and our rooms lovely. Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that we met your expectations.We're honored that you'll certainly return, and we can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!
Hotel very clean and staff very welcoming, especially in restaurant/bar.
Area is not great but had no issues. I would, without doubt, stay here again and would look forward to trying the Indian cuisine in the restaurant.
Andy
Stayed 1 night in Aug 2023
Response from VJ on 20 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel very clean and our staff very welcoming, especially in the restaurant and bar. Providing a comfortable and hospitable environment for our guests is our top priority, and we're delighted that we met your expectations.We appreciate your feedback about the area, and we're glad to hear that you had no issues during your stay. We're also pleased to hear that you would stay with us again and look forward to trying the Indian cuisine in our restaurant. We're confident that you'll enjoy it!Thank you for choosing to stay with us, and we can't wait to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
Thank you so much for your outstanding 5-star review! We're absolutely delighted to hear that you had a fantastic experience with us. Your feedback means the world to us, and we're thrilled that we could exceed your expectations during your stay.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.
8/10 Good
Sue
2 Jul 2023
Sue
Stayed 2 nights in Jun 2023
Response from VJ on 20 Feb 2024
Thank you so much for your wonderful 8-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to us, and we're delighted that we could meet your expectations during your stay.If there's anything else we can do to make your next visit even better and earn that extra star, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future!
10/10 Excellent
Petra
26 Jun 2023
Petra
Stayed 1 night in Jun 2023
Response from VJ on 20 Feb 2024
Thank you so much for your outstanding 5-star review! We're absolutely delighted to hear that you had a fantastic experience with us. Your feedback means the world to us, and we're thrilled that we could exceed your expectations during your stay.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.
8/10 Good
Les
25 Jun 2023
Liked: Cleanliness, staff & service
Interesting stay. Friendly staff, clean a d tidy rooms. Restaurant attached very good food, in fact some of the best we have tried.
Hotel is looking tired and needs a little facelift.
Les
Stayed 2 nights in Jun 2023
Response from VJ on 20 Feb 2024
Thank you for your feedback! We're glad to hear that you had an interesting stay and that you found our staff friendly, and the rooms clean and tidy. We're also pleased to hear that you enjoyed the food at our attached restaurant.We appreciate your constructive feedback regarding the appearance of the hotel. Maintaining a comfortable and welcoming environment for our guests is important to us, and we'll certainly take your comments into consideration as we work to improve the hotel.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.
Absolutely brilliant. These guys know what they are doing and they make a real effort. Couldn't be happier. If you are looking for people who go the extra mile for the price, you could do better. Especially given the location. Five star.
Chris
Stayed 1 night in Jun 2023
Response from VJ on 20 Feb 2024
Thank you so much for your amazing review! We're thrilled to hear that you had such a fantastic experience with us and that you found our team to be knowledgeable and dedicated. Providing exceptional service and going the extra mile for our guests is what we strive for, and we're delighted that we exceeded your expectations.It's great to know that you appreciated the value for the price, especially considering our location. Your satisfaction is our ultimate goal, and we're honored to receive your five-star rating.Thank you for choosing to stay with us, and we look forward to welcoming you back for another brilliant stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
Very clean spacious room. Power shower and big fluffy towels.
Lots of treats in the tea/coffee box.
Staff were really helpful and even let us grab a drink from the bar after the restaurant was closed.
We’ll be back again.
Parking isn’t on site but the public car park at the end of the road was £7 for 24hrs so very reasonable and lots of spaces.
Verified traveller
Stayed 2 nights in Jun 2023
Response from VJ on 20 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that you found your room very clean and spacious, with a power shower and big fluffy towels. We're glad you enjoyed the treats in the tea/coffee box and that our staff were helpful and accommodating, even after the restaurant was closed.We're delighted to hear that you'll be back again, and we look forward to welcoming you back for another enjoyable stay! Thank you for mentioning the parking options nearby as well. We're pleased that you found it to be reasonable and convenient.If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and are grateful for your patronage.
Friendly and welcoming staff, including the restaurant,which is meat free so we didn’t eat there.The room was lovely and big,en-suite was lovely and clean,tea and coffee,fruit juice and chocolate bars all in the room.overall had a great experience, and very good value.
mark
Stayed 1 night in Jun 2023
Response from VJ on 20 Feb 2024
Thank you for your fantastic review! We're delighted to hear that you had a great experience with us. We're thrilled that you found our staff friendly and welcoming, and we appreciate your kind words about our meat-free restaurant, even though you didn't dine there.It's wonderful to know that you enjoyed your spacious room, the cleanliness of the en-suite, and the complimentary amenities including tea, coffee, fruit juice, and chocolate bars. Providing a comfortable and pleasant stay for our guests is our top priority, and we're glad that we met your expectations.Thank you for choosing to stay with us, and we're pleased to hear that you found us to be very good value. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
As always. An easy and comfortable stay here as it’s so close to my work. Don’t let the outside deceive you, the rooms are wonderfully clean, spacious and have all the facilities you need.
Anthony
Stayed 1 night in May 2023
Response from VJ on 20 Feb 2024
Thank you for your glowing review! We're delighted to hear that you had an easy and comfortable stay with us, especially considering our proximity to your work. We understand that appearances can be deceiving, and we're glad that you found our rooms wonderfully clean, spacious, and well-equipped with all the facilities you need.Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we met your expectations during your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
Great basic hotel, clean and fresh with a modern bathroom.
Absolutely no complaints for the price!
Joanne
Stayed 1 night in May 2023
Response from VJ on 20 Feb 2024
Thank you for your wonderful review! We're delighted to hear that you found our hotel to be a great basic option, with clean and fresh accommodations and a modern bathroom. Providing a comfortable and pleasant stay for our guests is our top priority, and we're thrilled that we met your expectations.We appreciate your feedback and are pleased to hear that you have no complaints, especially considering the value for the price. Your satisfaction means a lot to us, and we're grateful for your positive comments.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
Thank you for your feedback. We apologize for any discomfort you experienced due to the temperature in your room. Guest comfort is our top priority, and we strive to provide an environment that meets the needs of all our guests.Please know that we take your feedback seriously and will look into ways to improve the temperature control in our rooms to ensure a more comfortable experience for our guests in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
Thank you so much for your kind words! We're thrilled to hear that you found our hotel to be fantastic value. Providing excellent value for our guests is something we strive for, and we're delighted that you feel we've achieved that.We appreciate you choosing to stay with us and taking the time to share your feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our brilliant location and lovely rooms during your stay with us. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we met your expectations.We appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.