6/10 Okay
Richard B.
11 Mar 2024
Liked: Cleanliness
80th birthday celebration
The house gardens and hot tub all great. We had a problem with the downstairs toilet which was blocked, we tried to clear it but every time we used water upstairs it came up into the toilet and flooded the room and it smelt. The manager was most helpful and had the blockage cleared, but advised us not to use the toilet again, which was very inconvenient. It did create another problem with my grandson who was sleeping in the room next to the toilet unable to stay in the room. He was able to move to another twin room with his brother but when he lay on the bed it collapsed. This was clearly a problem that had occurred on other occasions as the bed had been poorly repaired. We did manage to move the futon in the downstairs bedroom to replace it satisfactorily. Despite these upsets we did have a great weekend in a lovely house. Just annoying we had these problems which really should have fixed before we arrived. Some compensation would be welcome.
Richard B.
Stayed 3 nights in Mar 2024