Northumberland Heath Holidays from £313

One woman at the front desk was most helpful in finding a restaurant, getting us directions and securing a cab for our flight home. Very friendly and helpful! We received a call when the cab arrived early and an inquiry about help with luggage. Check in was efficient but required me to retrieve my suitcase to produce my passport as identification.

We stayed here for 8 days. The Baglioni is in a perfect area for exploring London while also quiet - it’s right next to Kensington Gardens/Hyde Park. The largest Whole Foods in London is 5 minutes away along with any other shop you might need on Kensington High Street. The included breakfast is a great value. The staff are excellent and helpful. Note that only suites have a park or street view - other rooms look into a courtyard which is very quiet. The spa and gym looked pretty good though we didn’t use them. Buses and underground stations are very close to get around easily. Plus several of the main museums are walking distance.

Well-located property in that it is close to Earl's Court Station. I knew the room would be small, but it is tiny. Nowhere to sit, nowhere to store suitcases. Room & bathroom were clean. Got stuck in the elevator on multiple rides up, even once with a staff member with me (who came to assess problem in the room). To my knowledge, elevator didn't get fixed. There are mini-splits in the room but ours did not work properly and the room was overly warm, at all hours. Asked for assistance multiple times and from multiple staff -- long story short, it was never fixed. We left early on the third day b/c we couldn't bear another hot minute in that tiny, stuffy room. Staff was nice but clearly not empowered to resolve issues as I was told multiple times I would have to speak to the manager to resolve my issue or question, who oddly, was never available to talk to when I requested to do so. Upon checking out early, I asked the front desk staffer if it was usual to have issues and not have the availability to talk to a manager and he simply replied "yes". At least he was honest...

We arrived early and staff were insistent that we could not check in early and had to wait until 3 pm. This is the first time that a hotel would not let us check in early. We do understand as we were several hours early after travelling but after waiting for 2 hours we still couldn't check in at 2:30 pm. I would have expected that knowing we were there early they would have instructed the cleaning staff to make uo our room earlier