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Reviews of Wyndham Garden Kassel

Wyndham Garden Kassel
Heiligenroder Strasse 61, Kassel, HE

Reviews

7.4

Good

Rating 10 - Excellent. 180 out of 865 reviews" "
Rating 8 - Good. 364 out of 865 reviews" "
Rating 6 - Okay. 228 out of 865 reviews" "
Rating 4 - Poor. 63 out of 865 reviews" "
Rating 2 - Terrible. 30 out of 865 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Piya

Liked: Cleanliness, staff & service
The staff were excellent marks on the walls and bathrooms a bit shabby Expedia photos look waaaay nicer
Response from Ihr Team vom Wyndham Garden Kassel on 19 Mar 2024
Dear Guest, Thank you for taking the time to share your review.We're delighted to hear that our staff made a great impression and that you found their service excellent. Our team is committed to providing exceptional service, and it's rewarding to know that this was a highlight of your stay. We regret to hear, however, that certain aspects of the room did not meet your expectations. While our photos aim to accurately represent our accommodations, we understand the importance of continuously improving and maintaining our facilities to ensure guest satisfaction. Rest assured, we will look into your comments about the wall marks and bathroom condition as we strive to provide comfortable and well-kept environments for all our guests.We hope that we have the opportunity to see you again soon. Kind regards,Ihr Team vom Wyndham Garden Kassel

10/10 Excellent

Agnieszka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ihr Team vom Wyndham Garden Kassel on 25 Dec 2023
Dear Agnieszka, Thank you so much for these kind comments about your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope that you will return on another occasion. Best wishes,Ihr Team vom Wyndham Garden Kassel

10/10 Excellent

Saravana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for a quick over night stay on the way to Berlin from Saarbruken
Stayed 1 night in Oct 2023
Response from Ihr Team vom Wyndham Garden Kassel on 13 Oct 2023
Dear Arava,We appreciate that you took the time to review your recent stay.We are delighted to hear that you found our property to be a nice choice for your overnight stay on your way to Berlin. It's great to know that you appreciated the cleanliness of the room, the hotel's condition, and the service provided by our staff.Regarding the room amenities, we understand that they might not have met all your expectations. However, we strive to provide a comfortable stay for our guests with the amenities we offer, such as a wardrobe, ironing facilities, a desk, and a telephone. We appreciate your feedback and will take it into consideration for future improvements.We hope to see you again in the future.Kind regards,Ihr Team vom Wyndham Garden Kassel

10/10 Excellent

Per

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good - easy access.
Very Good for an overnight stay on A7
Stayed 1 night in Sep 2023
Response from Ihr Team vom Wyndham Garden Kassel on 20 Sept 2023
Dear Per,Thank you for such a positive review.We are delighted to hear that you found our location convenient for an overnight stay on the A7 and appreciated the easy access. It's great to know that you were satisfied with the cleanliness, hotel condition, service, and room comfort during your stay.We look forward to welcoming you back on a future occasion. Best wishes,Ihr Team vom Wyndham Garden Kassel

4/10 Poor

Popal

Travelled with family
Disliked: Cleanliness
Both rooms no lacks, in one room no tea and coffee, in the toilet no soap and shampoo.
Stayed 1 night in Aug 2023
Response from Ihr Team vom Wyndham Garden Kas on 4 Sept 2023
Dear Guest,Thank you for sharing a review.We appreciate your positive feedback on our room comfort and hotel condition. However, we are concerned to hear about the issues you encountered in your rooms. Our hotel does not provide tea and coffee makers in the rooms, but we do have a restaurant and a bar where you can enjoy a variety of beverages. Regarding the missing toiletries in the bathroom, we apologize for the inconvenience and will address this with our housekeeping team to ensure it does not happen again.We look forward to welcoming you very soon.Best regards,Ihr Team vom Wyndham Garden Kassel

10/10 Excellent

Steven

Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Dear Steven,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope to welcome you back soon.Best wishes,

8/10 Good

Terry

Liked: Cleanliness, staff & service
First, I would like to compliment A. Marshall, she went above and beyond, to make my trip flawless and safe. She greeted me every evening when she was on duty, with a warm hello and big smile, upon my return. She assisted me with taxis and train travel, made my trip hassle free, she spoke perfect English & German. She is GREAT AT HER JOB, i wish her the best in life.
Stayed 12 nights in Jun 2023
Response from Ihr Team vom Wyndham Garden Kassel on 15 Jul 2023
Dear Terry,Thank you for sharing your review.We are delighted that you found our team to be helpful and professional. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We look forward to welcoming you again. Best regards,Ihr Team vom Wyndham Garden Kassel

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
The car park was on site secure We had travelled a long way and chosen this hotel for on site restaurant and bar, both were closed.

10/10 Excellent

Dee

Stayed 1 night in Aug 2022

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Disliked: Amenities
When I booked my stay in Feb. 2022 it was to use the pool as a mid-way break during my long trip to Germany. When I arrived, I was told that in March 2022 they closed the pool permanently. The point of my stay was now gone. The cost of the taxi from the Hauptbanhof to this hotel is 22.5 Euros, and it was a waste of my day, completely, before seeing Documenta downtown. Unfortunately, the bar and hotel restaurant are also closed. There is a vending machine if you want to buy wine or beer. The restaurant across the street was nice, with a huge outdoor patio, but painfully slow service. The staff at the hotel are nice however and the room really clean and fresh (white walls). There is no AC in the room but they provided a fan because it was a super hot day.
Stayed 1 night in Jun 2022

4/10 Poor

Hugh

Business traveller
Disliked: Staff & service
Very poor service at check in.
Stayed 4 nights in Jun 2022

8/10 Good

Ute

Business traveller
Liked: Cleanliness, staff & service
3 star older hotel- clean and conveniently located
I stayed at Wyndham Garden Kassel during a business trip. The hotel seems to be older, but you can tell the staff is doing their best to keep it clean. The furniture is old and the beds are not the most comfortable, but room service cared about making it nice each day. The check in process was simple and the employee was friendly and helpful. The room doesn't have many outlets to charge your decvices, and actually none are located next to the bed. But for a short stay (3 nights for me) it was manageable. I didn't book breakfast at the hotel, however there is a grocery store right across the street with a bakery in the front that also sells fresh coffee. For dinner we went to Cafe Del Sol, which is also across the street, (2min walk from the hotel). This restaurant has great food, friendly service and a nice interior decor. It kind of upgraded the stay at the hotel. The location is easy to get to from the freeway and I will stay there again.
Stayed 3 nights in Nov 2021
Response from Manager on 4 Feb 2022
Dear Guest, thank you for taking time to give a rating and helpful comments. Kind regards Wyndham Garden Kassel

8/10 Good

Thomas Peder

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 13 Oct 2021
Sehr geehrter Herr Peder, vielen Dank für Ihre Bewertung und die Zeit die Sie sich dafür genommen haben. Herzliche Grüße aus dem Wyndham Garden Kassel

8/10 Good

Jakob Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 26 Sept 2021
Sehr geehrter Jakob, vielen Dank für Ihre Bewertung und die Zeit die Sie sich dafür genommen haben. Herzliche Grüße aus dem Wyndham Garden Kassel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Manager on 2 Sept 2021
Sehr geehrter Patric, vielen Dank für Ihre Bewertung und die Zeit die Sie sich dafür genommen haben. Herzliche Grüße aus dem Wyndham Garden Kassel

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotellet lå fint i forholdt til vores rute, det var dog godt slidt og nusset i kanterne,
Stayed 1 night in Jul 2021
Response from Manager on 5 Aug 2021
Kære gæster, Tak for din vurdering og den tid, du tog dig til det. Med venlig hilsen Wyndham Garden Kassel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel but dated rooms
Decent large hotel in Kassel. Conveniently located just off the autobahn with a fuel station and restaurants across the road. The hotel reception is nice. Room was clean and comfortable but looks dated now. Free bottle of water in the room was a nice touch. We stayed in August when it was 34 degrees outside and the biggest let down was the air con which was like something from 1990 and is hidden on the wall behind curtain. There is a large car park but annoyingly there is a charge per night, seems stupid when you can park on the surrounding roads for free. We parked a large vehicle and trailer on the road just outside the hotel for free so don't waste your money on parking.
Stayed 1 night in Aug 2020
Response from Susann on 19 Aug 2020
Dear Guest, thank you for your feedback and the time you spent for this review. We hope you had a good return journey and we are delighted that your stay has met the expectations . It would be nice to welcome you in our hotel again. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Mårten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eat here
Nice hotel with a super great restaurant.
Stayed 1 night in Nov 2019
Response from Susann Schäffer on 2 Dec 2019
Dear Guest, thank you for your feedback and the time you spent for this review. We hope you had a good return journey and we are delighted that your stay has met the expectations . It would be nice to welcome you in our hotel again. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, room comfort
Adequate and inexpensive.
Hotel was adequate. The curtains needed washing and the wallpaper was very dated but had just been painted over. The aircond units were really old but they sort of worked ok. We asked for adjoining rooms and the staff said they had accommodated the request, except our rooms were not adjoining to one another but someone elses - lol!! The reception staff seemed very unfamiliar with their own hotel layout. The wi-fi was unreliable and ran out at midnight so we had to keep asking for a new code. We had to pay extra for parking which was disappointing for a 4 star hotel. The best and most helpful members of staff were the restaurant staff, i.e. the waitress and the chef and the food was nice. Breakfast was expensive but there is a service station across the road with a cafe and sandwich bar, serving nice breakfasts at half the price. The hotel is set in a pretty and quiet residential location, not too far from the city centre. As long as your room overlooks the car park it was quite but there is a main highway on the other side, which could be noisy. The pool and sauna were clean and well maintained.
Stayed 2 nights in Aug 2019
Response from jrw on 5 Nov 2019
Dear Guest, thank you for your feedback and the time you spent for this review. We hope you had a good return journey and we are delighted that your stay has met the expectations . It would be nice to welcome you in our hotel again. Kind regards WYNDHAM GARDEN Kassel

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from JRW on 3 Sept 2019
Dear Guest, thank you for your feedback and the time you spent for this review. We hope you had a good return journey and we are delighted that your stay has met the expectations . It would be nice to welcome you in our hotel again. Kind regards

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
This is a lovely hotel, good for me as it’s close to my work.
Stayed 2 nights in Nov 2018
Response from Front Office on 22 Nov 2018
Dear Darren thank you for your feedback and the time you spent for this review. We hope you had a good return journey and we are delighted that your stay has met the expectations . It would be nice to welcome you in our hotel again. Kind regards WYNDHAM GARDEN Kassel

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2018
Response from Mandy Foerster on 1 Nov 2018
Sehr geehrter Gast, vielen Dank für Ihre Bewertung und die Zeit die Sie sich dafür genommen haben. Das Feedback unserer Gäste liegt uns sehr am Herzen. Wir freuen uns, dass Ihnen die Lage unseres Hotel gut gefallen hat. Gerne begrüßen wir Sie erneut bei uns in Kassel Mit freundlichen Grüßen Ihr Team vom WYNDHAM GARDEN Kassel

8/10 Good

Verified traveller

Stayed 8 nights in Oct 2018
Response from Mandy Foerster on 30 Oct 2018
Dear Guest, thank you for your feedback and the time you spent for this review. We hope you had a good return journey and we are delighted that your stay has met the expectations . It would be nice to welcome you in our hotel again. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what i needed
Hotel was just what I needed where it was not too fancy, but had a conformable bed and close proximity to where I needed to be for my business trip. The room was a little warm where the air conditioner needed to work a little hard to keep the room a decent temperature, but it was still fine. I'll stay there again in the future.
Stayed 3 nights in Jun 2017
Dear Guest, thank you for your feedback and the time you spent for this review. We hope you had a good return journey and we are delighted that your stay has met the expectations . It would be nice to welcome you in our hotel again. Kind regards WYNDHAM GARDEN Kassel

6/10 Okay

Gordon, UK

Liked: Cleanliness
Disliked: Property conditions & facilities
You deserve better!
First impressions were not bad. Fantastic pool & friendly receptionists. Then it went downhill:- our room overlooked 2 rubbish skips, the wi-fi and electricity were not working in the AM. Oh...and the hotel is next to a busy road & noisy even with the windows closed. It was a toss-up between unbearable heat or constant noise/ pollution from the road. The surrounding area is very low rent. Seriously, the pool is the best thing about this hotel. Oh and the night-time receptionist who lent me his personal phone when the internet went down as I had a crucial business matter to deal with. They also charge you 5 Euros for parking, even though you're in the middle of an out of town shopping area. There must be better options in Kassel...
Response from General Manager on 29 Aug 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations and you felt uncomfortable with our hotel. We charge 5Euro for parking. We built the gates on the parking area to have mor safety for the cars of our guests. We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Maciej, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Below average for 4 star rated hotel
Our room was outdated by 20 years. The carpet was discussing. We've stayed at many hotels that were 4 star rated and this one was by far the worst. On the contrary, the staff were very pleasant and helpful and there is a huge car park on premises, charged at 5 euros per day...which is a fair price to pay for the added convenience. Overall, below average for 4 star standard.
Response from General Manager on 22 Aug 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
brilliant breakfast and a good sized room
Easy to find. Noisy young turks racing around a bit nearby but that isn't the hotels fault. HUGE room service breakfast! We only ordered for one but they brought for two so it ended up doing for lunch and dinner as well, so we definitely didn't mind paying the extra :)
Response from General Manager on 22 Aug 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Overnight stay
No air conditioning in room.
Response from BWGCH on 1 Aug 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

6/10 Okay

Monika, Haverhill

Liked: Staff & service, room comfort
Carpet was very dirty.In the morning some was drilling form 8:00am. Nice lady on reception.Good customers service.We did stuck in traffic and the hotel have changed dates with no charges.Thanks for that ;-)
Response from BWGCH on 1 Aug 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Eckard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for traveler
good and clean hotel near autobahn
Response from BWGCH on 9 Jan 2016
Dear Guest, thank you for your evaluation and the time you spent for this review. We hope you had a save trip home. We are delighted that you stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

6/10 Okay

PAUL

Disliked: Property conditions & facilities
kassel
great location love cafe de sol across road room a bit dated but comfy beds
Response from BWGCH on 2 Jan 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

6/10 Okay

Peter, Chatham

Liked: Cleanliness, staff & service
Only there for 1 night. Complete hotel seems in need of refurbishment. Carpets in elevator and hallways looking a bit worn. Restaurant and food were very good and staff helpful.
Response from BWGCH on 2 Jan 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, two floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Machiel, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good.
Response from BWGCH on 19 Dec 2015
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

10/10 Excellent

TNoslen, Vilseck, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
This hotel is very similar to hotels one would see in the United States (it is a Wyndham, after all). Not a typical German-esque style hotel. The hotel itself is lovely, although not as modern as I thought it would be. It has a 1970s vibe (decor) to it, but isn't run down. Rooms are tidy, clean, and average in size (comparable to an airport hotel). We ate dinner at the Queen's Garden restaurant in the hotel, which was pretty good. Child menu prices were surprisingly low, and the adult menu wasn't too bad on the wallet. The hotel is right off of the auto-route, making it convenient to get out of town when the time comes. Not much to see near by, but there is a small shopping plaza across the street that has a Netto market if you need anything, and there's also a restaurant, and McDonald's within walking distance, too. My only complaint is that the staff didn't explain parking. I knew it was an additional fee (not much), but I didn't know we had to have our ticket validated until we tried getting back in after exploring for the day. Not a huge deal, just clarification at check in would've been nice.
Response from Sandra Schaumburg on 10 Sept 2015
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Robert, Atlanta

One night after many
Only stayed one night this trip but have stayed there many times since the mid nineties (Queens Hotel). Hotel outside condition needs sprucing up and the room smelled old.

10/10 Excellent

Redha, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was fantastic i am so happy what i found it was every thing nice and i will back
Response from BWGCH on 10 Jan 2015
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

PAUL, stoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kassel germany
great stay staff very helful breakfast too pricey loved cafe de sol across road great location for kassel show and city
Response from BWGCH on 3 Jan 2015
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bit run down, but friendly staff. Silly that parking is an extra fee. Convenient to the autobahn (A7).
Dear Guests, Thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, two floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away.
Bathrooms are dirty. Entrance its difficult to find because there is no evident entrance to drive to, just a bunch of outdoor plastic furniture blocking the entrance. You have to take a ticket at gate to get into the parking lot and it's not clear why. We got there late and we we were looking forward to leaving as soon as possible.
Dear Guests, Thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit has not matched your expactations. We are constantly striving to improve the quality of our house and our servixe. We woul be very pleased to welcome you a second time in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel

4/10 Poor

Chuck, Naples

Liked: Cleanliness
Disliked: Property conditions & facilities
Don't bother
Way in need of serious renovation, at 2:00pm check-in the lobby reeked of last nights beer and cigarettes. Routine maintenance appears to be completely lacking. Front desk computer was inoperative at check-out.
Response from BWGCH on 12 Jul 2014
Dear Guest, thank you for your detailed review. We hope you had a good journey back to your home. We are delighted that your stay hasn´t matched your imagination. We have already renovated two floors, the restaurant and the lobby. Some more workings in the hotel will follow soon. We hope you can give us a second chance and visit our hotel again to convince yourself from the progress in our hotel. Kind regards WYNDHAM GARDEN KASSEL

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

E & T, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sizze was good
Only a brief stay but the room was nice , clean and comfortable

10/10 Excellent

Mr. Reed, Baghdad, Iraq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed at this hotel on 2 or 3 different occasions and the staff has always been very helpful and courteous and the rooms are very clean and comfortable. I highly recommend this hotel...
Response from BWGCH on 1 Feb 2014
Dear Guests, Thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our House and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. with BEST regards BEST WESTERN Grand City Hotel Kassel

8/10 Good

Carla, York - England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very smart and clean hotel
We go every year and were surprised but pleased that they had refurbished the bedrooms with laminate flooring in the rooms and new décor. It made it feel more modern. Breakfast was self service with a wide range of foods to pick from. The hotel restaurant served good food, a little expensive, and not recommended if you had children, more a grown ups menu.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

D, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stopover
Great value stopover on our way home. Pool open until 10.30pm & nice bar with nice friendly staff who happy to speak English & even gave the kids lollies when arriving. Couldn't fault it except no kettle in the room so had to go to main desk where you can help yourself & don't drink the bottled water in the room unless you fancy paying €3.20 for it. Plus extra €5 for parking.