Indoor pool

Reviews of Fairfield Inn & Suites Springfield Northampton/Amherst

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 577 out of 859 reviews" "
Rating 8 - Good. 219 out of 859 reviews" "
Rating 6 - Okay. 38 out of 859 reviews" "
Rating 4 - Poor. 16 out of 859 reviews" "
Rating 2 - Terrible. 9 out of 859 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & great help
Stayed 1 night in May 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Idaliz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything clean and beautiful
Stayed 2 nights in May 2024

6/10 Okay

Daniel, Phoenix

Liked: Cleanliness, staff & service, amenities
Not worth the price, which is considerably higher than other options in Northampton. Poor soundproofing of rooms. Heat didn't work in first room I was given, so had to switch.
Stayed 2 nights in Apr 2024
Response from Guest comment reply on 22 Apr 2024
Hello Daniel, Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is that some Issues with the room below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Fairfield Inn & Suites Staff

10/10 Excellent

Katheryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay while visiting my daughter at Smith College. The rooms were clean, the building was quiet, and the staff was friendly and attentive.
Response from Thank you for comment on 22 Apr 2024
Thank you, Katheryn, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!Sincerely, Fairfield Inn & Suites Staff.

8/10 Good

Nik

Stayed 2 nights in Apr 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Easy to get into the town center.
Stayed 1 night in Apr 2024
Response from Front Desk team on 28 Apr 2024
Hello Jacob,Thank you for taking the time to share your recent experience with us at Fairfield Inn & Suites in Northampton. It's great to hear positive feedback from our guests. Your comments will be shared with all our staff members. We hope to have the pleasure of welcoming you back in the future when you visit Northampton area again.Thank you Fairfield Inn & Suites Team

8/10 Good

Eric

Stayed 1 night in Apr 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast choices
Stayed 5 nights in Mar 2024
Response from Front desk on 28 Apr 2024
Good afternoon Anthony Thank you for taking the time to share your recent experience with us at Fairfield Inn & Suites in Northampton. It's great to hear positive feedback from our guests. Your comments will be shared with all our staff members. We hope to have the pleasure of welcoming you back in the future when you visit Northampton area again.Thank you Fairfield Inn & Suites team

10/10 Excellent

Jan

Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect for my trip!
Stayed 1 night in Mar 2024
Response from Thank You. on 22 Apr 2024
Thank you, Anne, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!Sincerely, Fairfield Inn & Suites Staff.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a convenient location. Full breakfast in the morning with hot and cold options. Comfortable beds and rooms include mini-fridges & microwaves. Walls are on the thin side and they need to refill shampoo in the showers but other than that this is a great hotel option in Northampton.
Stayed 1 night in Mar 2024
Response from Jeffrey HB on 5 Mar 2024
Thank you for taking the time to share your recent experience with us at the Fairfield Inn & Suites in Northampton. It is always nice to hear the positives from a guest. Your comments will be shared with all staff members and especially the housekeeping department in regard to the shower amenities. We look forward to having you stay with us again in the future when visiting Northampton.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient location fairly close to Northampton center, available car electric chargers, good breakfast.
Stayed 1 night in Mar 2024
Response from Jeffrey HB on 5 Mar 2024
It is always a pleasure to hear from guests who have stayed at the hotel, especially with positive comments. We appreciate the time in responding and letting us know what we are doing right. Your comments will be shared with the staff to let them all know that their hard work doesn't get overlooked. When traveling to Northampton in the future, we do hope that you choose our property again.

8/10 Good

Dolores

Travelled with partner
Liked: Staff & service, property conditions & facilities
Breakfast not that great, specially the sausage and eggs.
Stayed 1 night in Feb 2024
Response from Jeffrey HB on 22 Feb 2024
Thank you for taking the time to share your recent experience with us. Your breakfast comments have been noted. Our breakfast guidelines are set to Marriott's breakfast standards. We do hope that this doesn't discourage you from choosing us again in the future.Jeffrey HBRegional Managing Director

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was exceptionally good-lots of tasty and fresh options for the whole family. The entire facility was very clean and well maintained including the common areas. Our kids also loved the pool which was well heated during our winter stay and had convenient hours. We also appreciated the 12pm checkout which is later than most hotels.
Stayed 1 night in Feb 2024
Response from Jeffrey HB on 21 Feb 2024
Thank you for taking the time to share your postivie comments about you recent stay. Our entire staff works hard everyday to ensure each and every stay goes as well as yours'. We look forward to seeing you again in the future.Sincerely, Jeffrey HB Reginal Managing Director

10/10 Excellent

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jeffrey HB on 21 Feb 2024
Thank you for taking the time to rate our property. We also enjoy hearing from our guests.Sincerely, Jeffrey HB Regional Managing Director

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Northampton center, very clean, spacious, great amenities, electric chargers
Stayed 1 night in Feb 2024
Response from Jeffrey HB on 21 Feb 2024
Thank you for sharing yoru comments about your recent stay. Our housekeeping staff works extremly hard to maintain the cleanliness of the hotel....we have a fantastic crew. Hopefully we will see you agin in the future. Jeffrey HB Regional Managing Director

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024

2/10 Terrible

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Worst stay I've ever had
This was the worst stay I've ever had at any hotel. I was on the top floor (room 403) and from the moment I checked in to the moment I checked out, Friday - Sunday, every 4 or 5 minutes like clockwork there was a TERRIBLY LOUD humming noise reverberating through the walls. It was not a noisy guest, it was the building itself. My best guess is there was some kind of HVAC equipment on the roof that was malfunctioning. The first night I barely slept because of the noise. I figured they'd have addressed the issue by the second night but nope. I went and bought some ear plugs but wow, those are sooo uncomfortable to leave in your ears for more than a few minutes and sleeping on them was very painful, so again I slept poorly. I took a video on my phone that captures the noise clearly which I still have. This was at least my 4th time staying in this hotel and it used to be my go-to place when visiting in town, but I will not likely stay here again.
Stayed 2 nights in Feb 2024
Response from Jeffrey HB on 22 Feb 2024
Thank you for taking the time to let us know about the noise issue you experienced while at our property. We have looked into the issue and it is currently being resolved. We do apologize for the inconvenience and do hope you allow us another opportunity to make your stay as perfect as possible.

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast had a lot of options. The hotel is showing some wear and tear. I gues it’s not customary to provide lotion and that was missed.
Stayed 1 night in Feb 2024
Response from Jeffrey HB on 21 Feb 2024
Arlene,Thank you for taking the time to share your comments on your recent stay at the Fairfield Inn in Northampton. We are happy that you enjoyed our Breakfast...it is designed to have just about everything for everyone. In regard to the building showing its wear & tear, our property is scheudled for its 7 year renovation this year. It was delayed due to Covid, but we are looking forward to having all the public spaces and guest rooms fully refreshed.Hopefully you will join us later this year and see everything either finished or in progress.Thank you, Jeffrey HB Regional Managing Director

10/10 Excellent

Verified traveller

Nice hotel close to downtown North Hampton
Stayed 1 night in Jan 2024
Response from Jeffrey HB on 21 Feb 2024
Thanks for your recent comments. Sincerely....Jeffrey HB; Regional Managing Director

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was overall nice, but the wallpaper in the bathroom had stains and was peeling in some spots. Wallpaper in the room peeling also. Room was much smaller than expected and the shower door wouldn’t stay shut and would get the floor soaking wet
Stayed 3 nights in Jan 2024
Response from Jeffrey HB on 5 Mar 2024
Thank you for taking the time to share your comments from your recent stay. All comments are taken very seriously and shared with the proper managers. In regard to the wallpaper, the property will be going through a complete renovation this coming year, and wall covering is one of the top items to be replaced throughout the entire hotel. I will ask the engineering team to check all the shower doors for alignment and repair where needed. Bringing this to our attention is greatly appreciated.We look forward to having you stay with us again when visiting the Northampton area.

10/10 Excellent

yonggang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Fairfield is reliably clean, well cared for, and affordable. The service is kind and accommodating. I wish our first floor room didn't have an outside light blaring into the room, but other than that it was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, stay here all the time. Beds are very Comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in Northampton, Mass
New, modern hotel with nicely designed suites- convenient to Northampton center.
Stayed 2 nights in Dec 2023

6/10 Okay

Katherine

Travelled with family
Ok place
I think the breakfast is great. Room is small and dark and we found a bug in the bed. The price on Saturday is steep. I can spend the night in nyc for the same amount.
Stayed 1 night in Dec 2023

8/10 Good

Eric

Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Stayed 2 nights in Nov 2023

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Just need a hot tub! Everything else was AWESOME!
Stayed 5 nights in Nov 2023

8/10 Good

KATHLEEN

Business traveller
Liked: Cleanliness, staff & service
Overall a pleasant stay and cleaner than most. Asked for a quiet room- put on 3rd floor. Heard upstairs room kids jumping and stomping above late into the night. Hallway doors slam shut and make my door shake a bit which is a bit nerve racking
Stayed 1 night in Nov 2023

8/10 Good

Carol, Mystic

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

We weren’t told about breakfast when we checked in. Also requested a feather free room and it was not.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, very short drive to downtown N’ton. I was there for a family get together and the breakfast serving area is available for sitting around to chat with a group. Good breakfast selections, attentive and friendly staff. I needed help with my luggage and the young lady who helped me didn’t want to accept a tip but I insisted.
Stayed 1 night in Oct 2023

10/10 Excellent

MATTHEW DUSAN

Stayed 1 night in Oct 2023

6/10 Okay

Carol

Stayed 1 night in Oct 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. Bkfst bar is a cut above. I wish there was a pub style restaurant for lsyr night snacks or s drink.
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Stayed 1 night in Sep 2023

8/10 Good

Lexi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were satisfied with our stay here! The staff is friendly and the room was very clean. We would stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

KRYSTIN

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Dan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Amy, State College

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very comfortable room. There was no exercise bike in the gym- just two treadmills, a weight bench, and an elliptical machine. The pool was not particularly appealing looking. The breakfast was good, and there is a very pleasant seating area outside. It's about a 15 minute walk to the central downtown area.
Stayed 1 night in Sep 2023

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023