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Reviews of Principal York

4 out of 5
Principal York
Station Road, York, England

Reviews

8.2

Very good

Rating 10 - Excellent. 497 out of 1003 reviews" "
Rating 8 - Good. 254 out of 1003 reviews" "
Rating 6 - Okay. 138 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful building in a historic city. Just like other cities with long history, the wheelchair accessibility can do better. Our room was upgraded. There are 7 steps of stairs from the lift. Just a bit inconvenient for us to carry luggages. It is a beautiful room in a beautiful building at the best location.
Stayed 3 nights in May 2024

2/10 Terrible

stephen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was appalling, air conditioning when on was leaking water so had to turn off, was really warm but couldn’t open the window as there was a constant whiting noise outside and due to location of room had to have curtains permanently closed. Despite reporting nothing done! Bathroom and room stunk of sewerage from the bathroom and on 2 occasions the key sopped working!
Stayed 1 night in May 2024
Response from Jennifer on 7 May 2024
Dear Stephen,Thank you for choosing the Principal for your stay in York. We are sorry to read the room was not satisfactory to your expectations and the location in the Sidings.Please rest assured that we will look into this further. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manager

10/10 Excellent

Mohamad Fouad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay. Staff were very kind and the location is walkable distance to all the major attractions.
Stayed 3 nights in May 2024
Response from Jennifer on 7 May 2024
Dear Mohamad Fouad,Thank you for taking the time to share your fantastic 5* feedback with us. Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future. Kind regards, Guest Services Manager

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and grounds were well kept , very convenient for the railway station and within easy walk of shops bars and restraunts . Breakfast was good although a little limited . Our room veiw wasnt very good and the room was quite warm as the AC was not commissioned we asked for a fan and it was brought to our room straight away. Tea and coffee in the room with biscuits , fridge and safe also . We asked for some fresh milk as i dont like uht and again it was brought to our room straight away . On the whole we had an excellent time and would stay again but with a better room . I did offer to pay for upgrade but not available
Stayed 2 nights in May 2024
Response from Jennifer on 7 May 2024
Dear Andrew,Thank you for taking the time to share your fantastic feedback with us. Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future. Kind regards, Guest Services Manager

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Jennifer on 7 May 2024
Dear Alison,Thank you for staying at the Principal York and taking the time to rate our hotel and the service we provided. We hope you had a pleasant stay and look forward to welcoming you back to our hotel.Kind Regards,Guest Services Manager

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in nice surroundings. Lots of space inside. Staff very nice and helpful. Nice view of York Minster from room window. Bed comfortable. Loved the bathroom. But lightning could have been better - it was a little dark. Would go again.
Stayed 1 night in May 2024
Response from Reception on 6 May 2024
Dear Guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The tv didn't work correctly the bed gave me back ache pillows were dreadfull . The room wasn't what i expected and the car park was £33.00 for 2 night stay
Stayed 2 nights in May 2024
Response from Reception on 6 May 2024
Dear Guest, Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide your honest feedback about your recent experience.Your feedback is invaluable to us and shared with our Senior Management team to ensure such incidents do not reoccur. Once again, thank you for sharing your comments, and we do hope to welcome you again on your next visit and restore your faith towards the Principal.Sincerely,Guest Services Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable room in a beautiful Victorian hotel conveniently located adjacent to the York train station. The staff was friendly and helpful. The breakfast buffet was traditional English and quite good. I thoroughly enjoyed our three night stay and would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Reception on 6 May 2024
Dear Guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel within walking dustance of York. The hotel really has a luxurious feel to it but i felt the price i paid was very reasonable! The staff were all very polite & helpful. Ill definitely stay again if i return to York!
Stayed 3 nights in Apr 2024
Response from Reception on 3 May 2024
Dear Guest,Thank you for your amazing 5* review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

2/10 Terrible

jonathan

Travelled with family
Liked: Cleanliness
Very poor accommodation, with no heating. From a suffer of arthritis this was not acceptable. Offered an oil heater that looked like it had come from a skip and certainly didn’t offer much improvement to the core temperature. Resorted to using a hairdryer to warm my joints. Breakfast was poor but the staff tried hard to make it acceptable.Not for me again.
Stayed 1 night in Apr 2024
Response from Jennifer on 1 May 2024
Dear Jonathan,Thank you for choosing the Principal for your stay in York. We are sorry to read your comments of the lack of heating in your room. The hotel has central heating which is on timer and we do provide heaters on requests. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So handy to the train station, yet quiet in our room. An excellent buffet breakfast with efficient and friendly staff.
Stayed 2 nights in Apr 2024
Response from Jennifer on 30 Apr 2024
Dear Chris,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 Excellent

Tessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the principle, our room was very clean and spacious with a lovely view of the main hotel and the station. The evening meal was really nice and we enjoyed the breakfast choice and it was lovely and hot. The staff were very friendly and tentative We will be coming back to enjoy the rest of the facilities as this was a short trip
Stayed 2 nights in Apr 2024
Response from Jennifer on 30 Apr 2024
Dear Tessa,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice and helpful, the room are starting to look tired. Marks on the carpet curtains and skirting boards could do with tiding up, the evening meal menus are really good but breakfast is sadly lacking for what you pay for it. This needs addressing as it did leave me feeling short changed
Stayed 1 night in Apr 2024
Response from Jennifer on 25 Apr 2024
Dear Chris,Thank you for staying at the Principal York and taking the time to send us your feedback. We are sorry to hear that the room was not to your expectations and we will look into this further.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

4/10 Poor

Peter, Winchester

Business traveller
Disliked: Cleanliness
Comfortable room. Convenient location for arrival by train and access to the town centre. However, this hotel has suffered from some crude cost-cutting. Building condition and cleanliness is poor. Breakfast was underwhelming and on a par with a budget hotel. Probably the most disappointing element of my stay.
Stayed 1 night in Apr 2024
Response from Jennifer on 24 Apr 2024
Dear Peter,Dear guest, Thank you for choosing the Principal for your stay in York. We are sorry to read that in your opinion the hotel was not satisfactory to your expectations and please rest assured that we will look into this further. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manage

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old established traditional hotel that has been renovated to a high standard. The bedroom was large (2 double beds) with a large bathroom. The TV worked and received all the channels it should have ( not all hotels I have stayed in have TV’s with as much choice) A well stocked bar with food available, breakfast served in a large bright room with a good selection of hot and cold options, if it’s not out on the hot plates, ask and they will get it if they can?
Stayed 2 nights in Apr 2024
Response from Jennifer on 24 Apr 2024
Dear Richard,Thank you for your review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the train, sight seeing, restaurants. Would not hesitate to recommend to friends/family for their stay.
Stayed 1 night in Apr 2024
Response from Jennifer on 24 Apr 2024
Dear Janet,Thank you for your review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 Good

Sarah

Great value room in a beautiful historic building
Stayed 1 night in Apr 2024
Response from Reception on 21 Apr 2024
Dear Guest,Thank you for your fantastic 4* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

8/10 Good

Annie

Stayed 1 night in Apr 2024
Response from Reception on 6 May 2024
Dear Guest,Thank you for choosing the Principal for your stay in York and for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your scores, and we hope to have a chance to welcome you again in the not too distant future!Sincerely,Guest Services Manager

10/10 Excellent

Candace, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel! Right by the train station which is super convenient (but can get loud) but besides that the room was absolutely beautiful along with the rest of the hotel. Will definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Jennifer on 17 Apr 2024
Dear Candace,ear guest, Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service
Property is beautiful, there must be so much history in it but it shows in the rooms and the facilities. Closeness to train station is a huge positive till your given a room on the edge of the platform and wake up to every train announcement from 5.00am. Staff knew very well that they had put a family there but said sorry and that was it. Even though the floor was empty with quieter rooms!!
Stayed 1 night in Apr 2024
Response from Jennifer on 17 Apr 2024
Dear Jonathan,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found the room allocation not to your satisfaction. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Reception on 7 Apr 2024
Dear Guest,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay and made use of the Hotel's desirable location. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager

8/10 Good

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location especially if you are traveling in by train! Holding baggage was very helpful. Room was a bit smaller than expected, however was perfect for an overnight trip.
Stayed 1 night in Apr 2024
Response from Reception on 7 Apr 2024
Dear Meghan,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager

6/10 Okay

Theresa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff are very polite and helpful, hotel is conveniently located next to the station and beautiful building, entrance hall and large garden. I absolutely love the building and decor on the ground floor. Unfortunately the room was very dated, and the bed was extremely uncomforable (I like hard bed but the bed actually hurts me. My partner and I woke up several times due to aches and pain). The bathroom is very small with hardly anywhere to hang clothes or turn around. Shower handle fell off. Mini fridge was nosy we had to switch it off from the wall before going to bed. No hair dryer. No air conditioning. Lots of pumkin seeds (taken from the breakfast bar) outside the window attracting piegons /poo and they werent clean. It is an old hotel and so I dont expect the rooms to be modern and can accept the above. But what I find unaccpetable are 1. We asked for a quiet room, and were given a room facing the railway station and the restaurant (no views of course) , and the restaurant had loud music from the early afternoon!!! It was good that reception asked them to switch off the music and I thank the hotel staff for that. 2. This is totally NOT what i would expect from a good hotel...the breakfast! The sausages are poorly cooked , very dry and tasteless. Worst than fee breakfast included with some cheap chain hotels. We were only given 1 cup of tea or coffee and never been asked if we wanted a top up. Eggs are acceptable. Breakfast is definitely a big appointment.
Stayed 2 nights in Mar 2024
Response from Reception on 7 Apr 2024
Dear Theresa,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found your room specifically, and the breakfast, not to your liking on this occasion, please rest assured that we will look into this further. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards,Guest Services Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, walkable within 5 mins to the centre and all the activities you need. A well maintained hotel with a fantastic feel to it. We upgraded our room and it was massive with a super comfy bed and lovely bathroom. Will stay again when in York
Stayed 1 night in Apr 2024
Response from Reception on 7 Apr 2024
Dear Matthew,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Very posh
Stayed 3 nights in Apr 2024
Response from Reception on 7 Apr 2024
Dear Dimitri,Thank you for your amazing 10/10 review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

6/10 Okay

Emma-Louise

Travelled with partner
Liked: Cleanliness
Very close to main attractions in York, a very good location! Room was very hot, close to the train station lots of noises didn’t make for a great sleep, staff weren’t the friendliest, room wasn’t ready for check in but a drink voucher was given
Stayed 1 night in Apr 2024
Response from Jennifer on 5 Apr 2024
Dear Emma-Louise,Thank you for choosing the Principal for your stay in York. We are sorry to read that in your opinion the room was not satisfactory to your expectations. The hotel is located close to the Railway Station and the main road. It is difficult to control the level of noise that infiltrates into the hotel.The hotel is in the process of installing air cons in all bedrooms. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards,

10/10 Excellent

Greg

Stayed 2 nights in Apr 2024
Response from Jennifer on 24 Apr 2024
Dear Greg,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 Excellent

Finlay

Travelled with partner
Liked: Cleanliness, staff & service
Lovely place. Beautiful interior.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 3 Apr 2024
Dear guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

6/10 Okay

Pamela

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 3 Apr 2024
Dear Pamela,Thank you for your 3* review.We hope to see you again soon.Kind regards,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to York centre was ideal The room was superb clean and leisure facilities were great The only downside is the restaurant menu we thought was not befitting the style of hotel so we eat out each night
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 3 Apr 2024
Dear guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

8/10 Good

Derek

Stayed 3 nights in Mar 2024
Response from Reception on 19 Apr 2024
Thank you kindly for your positive 4/5 review. We look forward to greeting you at the Principal once again in the future. Kind Regards - The Principal York

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with good amenities
Stayed 1 night in Mar 2024
Response from Reception on 28 Mar 2024
Thank you for your excellent 5* review! We hope to welcome you through our doors once again very soon.

10/10 Excellent

Catherine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Principal Hotel is an amazing hotel. Very close to the train station and easy walking distance to the centre of York. Our room and washroom were spacious and comfortable. The staff were friendly and very helpful. This stay has been a highlight of our stays so far.
Stayed 3 nights in Mar 2024
Response from Jennifer on 21 Mar 2024
Dear Catherine,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer on 21 Mar 2024
Dear Helen,Thank you for staying at the Principal York and taking the time to rate our hotel services and facilities. We hope you enjoyed your stay and look forward to welcoming you soon in the near future.Kind Regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic building maintaining many original features. Staff friendly and attentive and more than willing to help with anything. Room was lovely, we stayed in a suite. There was some work going on in hotel, only to be expected in such a large hotel, but this didnt cause any issues. Excellent location for train station
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staycation can not fault Has all you need Price is reasonable for what you get The only thing I could fault is the breakfast options not as big and that the scrambled egg is tooo runny
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Our price included breakfast and a free drink each in the bar.Staff very attentive. Couldnt fault it.Lovely comfortable room.
Stayed 1 night in Mar 2024
Response from Jennifer on 12 Mar 2024
Dear Val,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards,

10/10 Excellent

Christine, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fantastic. Lovely hotel and near the train station.
Stayed 1 night in Mar 2024
Response from Jennifer on 12 Mar 2024
Dear Christine,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards,

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel. Stayed here for 4 nights in March 2023. I honestly cannot fault the place. We had breakfast, afternoon tea, used all the facilities. Faultless! The room was beautiful. The whole experience was amazing. The staff were so professional, helpful and efficient. We will certainly return to this oasis of an hotel.
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 10 Mar 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was ideal for travel. It’s immediately next to the train station and within minutes of walking to the attractions in the city. I was given a room with an amazing room of the Minster. The Garden Room is a beautiful place to sit and enjoy a glass of wine or tea. However, the service for food there was less than desirable. The staff does not attend the tables or take orders. It was a constant walk up to the bar and order, wait, pay and then walk back to table. I didn’t mind that process but it was unclear upon sitting down what the expectation is and for the prices, it seemed it should be more than self service. I also prepaid for drink vouchers on the website at at discounted price. When I got to the hotel and asked for them, no one seemed to know what I was talking about. The vouchers appeared on my bill but then no drinks were applied to them. It was too much of a process to argue the double paying so I just let it go.
Stayed 2 nights in Mar 2024
Response from Jennifer on 13 Mar 2024
Dear Jennifer,hank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read of the service in the Garden Room and the issue with the voucher. We have passed on your feedback to the Food & Beverage Manager.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

2/10 Terrible

Rukhsana

Stayed 1 night in Mar 2024
Response from Jennifer on 28 Mar 2024
Dear Rukhsana,Thank you for staying at the Principal York and for your ratings. We would have preferred your feedback so we could improve our services.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read by the ratings that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion.Kind Regards

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very friendly helpful staff. Would definitely recommend.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 6 Mar 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly

6/10 Okay

Nuria

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Lovely hotel around the reception area and the Garden Room..Great location and walking distance to all the sites,shops bars and restaurants. We did have an issue with our room on the first night whereby the bed had practically collapsed and the bathroom dado rail was not clean along with cobwebs in the room..Shower leaked and the armchairs were stained. We went to reception whereby we were dealt with by a lovely chap who was very helpful and immediately changed our room. Just feel that housekeeping needs to up the game with the eye for detail on the cleanliness on the rooms as our second room also had cobwebs and the bathroom did smell bad with the drains or plug holes not being clean but this was dealt with very promptly by reception.. On the we had a great time in York.
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 6 Mar 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 Excellent

Shannon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel and dog friendly
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 25 Feb 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 Excellent

Tom

Travelled with partner
Great hotel and mega friendly staff, 1st time I’ve stayed here but will be back! Great breakfast too!
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 25 Feb 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 Excellent

elyazi

Stayed 1 night in Feb 2024
Response from Jennifer on 21 Mar 2024
Dear Elyazi,Thank you for staying at the Principal York and for rating our services.We hope you enjoyed your stay and we look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, lovely hotel, great location
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 16 Feb 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 11 Feb 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.Sincerely,

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 12 Feb 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience. Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 11 Feb 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.Sincerely,