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Reviews of Britannia Grand Hotel Scarborough

3 out of 5
Britannia Grand Hotel Scarborough
St. Nicholas Cliff, Scarborough, England

Reviews

5.8
Rating 10 - Excellent. 323 out of 1838 reviews" "
Rating 8 - Good. 416 out of 1838 reviews" "
Rating 6 - Okay. 293 out of 1838 reviews" "
Rating 4 - Poor. 240 out of 1838 reviews" "
Rating 2 - Terrible. 566 out of 1838 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Jayne

Travelled with pets
Liked: Cleanliness, staff & service, amenities
It's a beautiful hotel which is in need of refurbishment. For the price I paid I was happy with my stay. Downstairs is lovely but the bedrooms and corridors are not. The room was basic but adequate. If you want a luxurious room don't go there. If you want to experience the grandeur of a bygone age very cheaply and don't mind a basic room then this is the place for you.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Gillian

Travelled with family
Disliked: Amenities, property conditions & facilities
Was a lovely building back in the day. But very tired and in need of refurbishment. Our room SU03 was awful felt like we were in the cellar. Narrow corridor of which ours smelt of faeces. Said it was a double with window but might as well have not bothered with it being frosted glass which made it even darker. Felt claustrophobic. So many dogs around the hotel in corridors and reception. 2 dogs were having a go at each other I had to go another way round. Never again will we stay here. Parking so limited.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Fraser

Disliked: Cleanliness, property conditions & facilities
The bathroom shower riser came away i had to reposition it then when i went to collect a towel off the towel rail it fell to the floor i had to replace it.There was an inspection panel hanging from the ceiling in the bathroom There was drilling dust all along the bathroom floor that had not been cleaned up. All in all a poor show all around and the room and toilet did not come up to expected standards its named The Grand Hotel but nothing grand in our experience.The parking is also a problem.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Oli

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Toilet leaking smelly damp full of dust and spiders
Stayed 1 night in Apr 2024
Response from Andrew, RDM on 16 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.... Hotel in a central location...... Helpful friendly staff..... Very good location for shops, seafront and walking. 👍👍
Stayed 6 nights in Mar 2024
Response from Andrew, RDM on 16 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for a nights rest
Stayed 1 night in Apr 2024
Response from Andrew, RDM on 10 Apr 2024
Dear Guest,Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

claire

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Gillian

Travelled with partner
Liked: Staff & service
The place in a brilliant spot, property lovely but our room was in need of an update the beds were clean although they did creak & so did the floor but with the age of the building to be expected. The breakfast was good although the evening meal could do with fresh vegetables instead of frozen. All in all enjoyed our stay
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Good if some is there at entrance of the building and maintain the cleanliness… too much smoking..
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Yin Ling

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Haven't clean up for the room, we found some instant coffee on the table, also for the dirty window.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

martin

I arrived late (20.30) so checked in dropped my bags and went for a drink. Getting back to my room at 22.30 I went for a shower only to discover the shower was covered in paint , which had been scrapped from the roof which had been painted but they hadn’t cleaned up really bad.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Nick

Travelled with group
Disliked: Staff & service
Could not leave luggage had to return 4 hours later to check in
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Kinley

Stayed 1 night in Mar 2024
Response from General Manager on 21 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Megan

Stayed 3 nights in Mar 2024
Response from General Manager on 21 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Nick

Disliked: Cleanliness, property conditions & facilities
The room was like an oven even with the windows open the bed was a disgrace with a dip in the middle resulting in a terrible nights non sleep and I would not stay here again if you paid me. The check in queue!! Was an hour
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Firstly, the quality of customer service was excellent and who supported me with issues I had with both rooms ( I had to change rooms for my second night and unfortunately, there were issues with this room too! ) The service provided by the staff in the dining room was also excellent. Finally, I have enjoyed many stays at the Grand Hotel over the years and I do hope the hotel is able to resolve the issues I experienced during my stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Marie wesson

Stayed 1 night in Mar 2024
Response from Andrew, RDM on 17 Apr 2024
Dear Guest,We sincerely appreciate you sharing your feedback with us. Please rest assured that we dedicate time every day to carefully review and consider all guest comments.Warm regards,

10/10 Excellent

JUSTIN WINSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really was Victorian Splendour combined with immaculate service! The staff were more than helpful at all times and very polite. I loved the cleanliness and space. I was in room 338 and had a town view across the entrance area which was very nostalgic of yesteryear! 10 out of ten in all aspects.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your got everything in the place you need..... Nice quiet rooms..... VERY HELPFUL STAFF ..... Handy for Shops, Walking and Pubs....... I Very Much Enjoyed My Stay. 👍👍
Stayed 4 nights in Mar 2024
Response from Andrew, RDM on 16 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for the room
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Gary

Liked: Cleanliness, amenities
Everything
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service
The room was budget priced clean but needed some minor repairs eg. Toilet roll holder replaced but the old screw holes not filled in . The room has wonderful view over Scarborough bay but at 11pm young people were noisily racing cars on the beach. At 5am we were awoken by noisy people on the bar balcony below , followed by a fire alarm ! It is such a shame that customers do not appreciate this wonderful property. Even though it was not perfect we shall go again as it is one of Englands little gems and needs to be visited in order for it to survive . The staff are very friendly and if you can look past any problems it’s a must . Please let's provide this little historic gem with the funds to ensure it endures ,so that the property can be maintained and reach a higher standard.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Tayyabah

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Sandra

Stayed 7 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Other than the slow service on the front desk the hotel was great
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Tracy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotelmwas clean and room was ok on arrival staff were friendly and helpful night staff on the other hand were rude a member of staff woke us up at midnight demanding me to go to front desk to pay which I had already done showed him the receipt no apology or anything why he couldn't of looked on the system or come earlier in the night as was in the room from 5.30 pm is beyond me then trying to get back to sleep and fire alarms kept going off definitely won't be going back
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Wayne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly suprised on how nice the hotel and staff were, we took our dog and the room was really good for the price we paid,reccomend ir more than a few others weve stayed at. Will be going again
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent weekend break
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so grand
So we checked into the grand hotel at Scarborough about 4pm and were given our room key room 441 4th floor . We got in the room it was really cold and felt damp the double bed was a 3/4 bed and the small window looked down on an inner brick wall . The radiator would not turn on and the pipes were cold . Next I checked the bathroom to find the smallest square shower I ever saw complete with cracked shower tray with ceramic tiles half missing and sharp edges . Back down to reception to que for 20 mins . I explained the problems and told them that my husband had copd and asthma and there was no way we could stay in a cold room. The lady on the desk said she didn't think there were any more available rooms. Another room was allocated so we trudged back up to the 5th floor room 523 . We walked in and again it was cold and draughty there was no central heating just a small poxy oil radiator. The toilet had piss stains all over it , shower was minging. Sharp broken plastic on the wall above the sink . The window sills had a lining of mold and holes and pieces of wood missing from the window frames . The entrance door was cracked . At this point I saw red mist .Back downstairs with the luggage to que for another 20 minutes .This time I asked for the duty manager. We were sent into a side room to wait and eventually the lady came , she wanted to fob us off but I made her sit down while I explained the poor state of the rooms we had been allocated and asked her to look at the photos
Stayed 3 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Tariq

Travelled with family
Disliked: Staff & service
Keep away
Must say one of my worse stay at this hotel staff very rude unhelpful.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

andy

Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Nigel

Response from General Manager on 25 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Maria

Business traveller
It was warm and quite. For the price I paid it was good to rest my weary head.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Aiste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
As usually Grand Hotel surprised me, room was nice with amazing sea view, New Years party amazing
Stayed 2 nights in Dec 2023
Response from General Manager on 16 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Sarah

Travelled with partner
So the hubby and I have atayed at the grand numerous times and never had any issues.... until this time ataying there...
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A step back in time to the days of opulence!
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Terry

Stayed 3 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Kirsty

Liked: Staff & service
Good location great price
The hotel itself is lovely, all communal areas were very nice. Room was basic but had everything you need with extra pillows, blanket, iron, hair dryer etc. Seemed clean enough although quite dated. Breakfast was nice and all you can eat, lovely view from the dining room, windows could have done with a clean (inside) they looked like they hadnt been done in a while which was a shame as we obviously wanted to sit at the window to enjoy the view. The motown singer was brilliant we enjoyed watching this from the balcony in the ballroom Hotel is in a great location bang next to the tramway to go down to the front. We went to a lovely turkish restaurant across the road - plenty of options though within a couple of minutes walk We parked in the ncp which is a few minutes walk and we got a discount from the hotel so it was around £7 for 24 hrs. I possibly would stay again maybe in a premier room. We were in a standard and there was a loud noise from the water system every so often throughout the night so i didnt sleep well. I told the receptionist and she said she would report it so hopefully it gets sorted. Overall it was a nice stay for the price
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Angela

Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Martin

Travelled with partner
We booked two nights but stopped one. The room was cold and dirty so much so they refunded our second night. Will not be returning
Stayed 2 nights in Dec 2023
Response from General Manager on 6 Jan 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

lee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Clare

Travelled with partner
Disliked: Cleanliness
Breakfast is perfect Room size was great Beds were comfy Window for our sea view was disgustingly dirty Did not like the fixed shower head on the wall. Difficult to wash myself properly. Dinner was ok for the price, but would recommend that you skip this if you can. The breadcrumbed fish was dry, while the breadcrumbs soggy The goulash meat was very chewy, sauce was good though Meatballs were good Gammon was excellent Evening entertainment was very good.
Stayed 2 nights in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do no stay there
Tv was broken had excretions stay on walls, everything filthy or broken. Staff at receptioj didnt understand anything . Told them the tv was broke and they was like theres no maintance. All they needed to do was swap tvs. The young girl at bar rude. Asked her abiut food times and she like she dont no. Bar was filthty. Litrally stood there doing nothing. Elderly lady was friendly.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,