Room, 2 Double Beds, Accessible, Non Smoking (Bathtub w/ Grab Bars) | 1 bedroom, down duvets, blackout curtains, iron/ironing board

Reviews of Super 8 by Wyndham North Platte

2 out of 5
Super 8 by Wyndham North Platte
220 W Eugene Ave, North Platte, NE

Reviews

7.0

Good

Rating 10 - Excellent. 198 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 233 out of 1000 reviews" "
Rating 4 - Poor. 131 out of 1000 reviews" "
Rating 2 - Terrible. 93 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Experience Team on 9 May 2024
Dear Beatriz,Thank you for your positive feedback! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Mandy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hima on 2 May 2024
Thank you for choosing to stay with us, Mandy! We appreciate your feedback and are committed to continuously improving our services to ensure the best experience for our guests. If there's anything specific you think we could do better, please feel free to share so we can make your next stay even more enjoyable. We look forward to welcoming you back and providing you with an exceptional experience.

6/10 Okay

Liezl

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hima on 22 Apr 2024
Thank you for choosing to stay with us during your recent visit, Liezl. We appreciate your feedback and the time you took to rate your experience. While we aim to provide every guest with a five-star experience, we understand that there may have been areas where we fell short of your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope that you'll give us another opportunity to exceed your expectations in the future. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We value your feedback and look forward to welcoming you back for a more enjoyable stay.

8/10 Good

Gregory

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Hima on 21 Apr 2024
Thank you for choosing our motel for your recent stay, Gregory! Your feedback is greatly appreciated, and we're thrilled to know that you had a positive experience overall.If there's anything specific you'd like to share with us about your stay or if there's anything we can assist you with in the future, please don't hesitate to reach out. We value your feedback and hope to welcome you back for another enjoyable stay soon!

8/10 Good

Jolynn

Stayed 1 night in Apr 2024
Response from Hima on 24 Apr 2024
We appreciate your recent stay at our motel and value your feedback. Your satisfaction is our top priority, and we would greatly appreciate any additional insights you may have regarding your stay. Your feedback helps us to continually improve our services and ensures that we meet and exceed the expectations of all our guests. We look forward to welcoming you back in the future and providing you with an even better experience. Thank you for choosing to stay with us.

6/10 Okay

John

I liked the price, I was traveling to Denver and I don’t need a high dollar place to grab a shower and get some sleep. The room was clean and the bed was ok and the tv had a sleep mode. The place was quiet. I got a good nights sleep and woke up refreshed after an 800 mile day before
Stayed 1 night in Mar 2024
Response from Hima on 27 Mar 2024
Thank you for your feedback, John! We're glad you found our affordable rates suitable for your needs during your trip to Denver. It's great to know that you found the room clean, the bed comfortable, and appreciated the quiet environment. We're pleased to have contributed to a refreshing night's sleep after your long journey. We look forward to welcoming you back in the future!

2/10 Terrible

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is far below standards. The smell once you walked into the hotel was in your face. The room was a negative score. Dirty is all I can say.
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on 21 Feb 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so that we can share a more positive experience and prove that your last stay experience was an exception.

8/10 Good

Scott

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hima on 14 Feb 2024
Thank you for your feedback, Scott! We appreciate you taking the time to rate your experience. Is there anything specific you enjoyed about your stay at the hotel, or any areas where you feel there could be improvement? Your input helps us enhance our services for future guests.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hima on 4 Feb 2024
Thank you for the outstanding 10/10 rating! We're thrilled you enjoyed your stay in our hotel. If you have any specific comments or suggestions to share, we'd love to hear them. We are looking forward to hosting you again in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfy the hot tub works
Stayed 2 nights in Jan 2024
Response from Hima on 31 Jan 2024
We are delighted to hear that you had a fantastic experience during your stay with us, Lisa! It's lovely knowing you found the bed comfy and enjoyed the hot tub. Providing our guests with a comfortable and enjoyable environment is our top priority, and we are thrilled that we could exceed your expectations. Your perfect 10 out of 10 rating is genuinely appreciated, and we look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing us!

8/10 Good

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hima on 17 Jan 2024
Thank you for your feedback, Lori! We're glad to hear that you had a positive experience. If there's anything specific you think we could improve to earn a perfect 10, we'd love to hear more about it. Your input helps us enhance our services.We appreciate your support and look forward to serving you even better in the future.

2/10 Terrible

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hima on 17 Jan 2024
We're sorry to hear that you had a less than satisfactory experience. We truly value your feedback, and we'd like to understand more about what went wrong. If you're willing to share additional details, it will help us address any issues and make improvements.Please feel free to reach out with more information to gm_super8@nphhotels.com, and we appreciate your patience.

10/10 Excellent

Vince

Stayed 2 nights in Dec 2023
Response from Hima on 22 Jan 2024
Thank you so much for the 5/5 rating, Vince! We're delighted to hear that you had a positive experience. If there's anything specific that stood out to you or if you have any feedback, feel free to share. We appreciate your support and look forward to serving you again!

2/10 Terrible

Rory

Stayed 1 night in Dec 2023
Response from Hima on 22 Jan 2024
We're sorry to hear that you had a less-than-satisfactory experience, and we appreciate your feedback, Rory. Your opinion matters to us, and we would like to understand more about your concerns. Please feel free to share additional details or specific areas where we can improve. We are committed to addressing any issues and making your future experiences better. Thank you for bringing this to our attention.

4/10 Poor

Denah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was not clean, floors was not clean.
Stayed 1 night in Dec 2023
Response from Hima on 31 Dec 2023
Thank you for taking the time to share your feedback with us, Denah. We apologize for the cleanliness issues you experienced during your stay. Your comments are important to us, and we will address these concerns quickly with our housekeeping team to ensure a higher standard of cleanliness moving forward.We appreciate your honesty, and we hope to have the opportunity to welcome you back for an improved experience.

6/10 Okay

Erin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hima on 31 Jan 2024
Thank you for sharing your feedback, Erin. We appreciate your input and are here to address any concerns or suggestions you may have. If there's anything specific you'd like us to know or improve upon, please feel free to share the details. Your satisfaction is important to us, and we value your business.

6/10 Okay

David, Omaha

Travelled with family and small children
Liked: Staff & service
Multiple guests got stuck in snow trying to park. I know its a problem while snowing but ice melt should be applied at minimum. Sheets dirty. Under bed not cleaned. Heater not plugged in/old with only basic controls. Small tv.
Stayed 1 night in Dec 2023
Response from Hima on 27 Dec 2023
Thank you for taking the time to share your feedback with us, David. We sincerely apologize for the inconvenience you experienced during your stay.Please be assured that we are actively investigating the issues you raised and taking immediate steps to address and rectify them. Our housekeeping team will undergo additional training to ensure that our standards are consistently met, and we will conduct a thorough inspection of all rooms to prevent a recurrence of these issues.Once again, we apologize for the shortcomings you experienced, and we appreciate your understanding as we take corrective measures.Thank you.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hima on 26 Dec 2023
Hey Daniel, Thank you for taking the time to provide your feedback and we appreciate your support.If you have any specific comments or suggestions you'd like to share, please feel free to do so. Your input is crucial as we continuously work to improve and provide the best possible experience for our customers. Thank you once again for choosing us, and we look forward to serving you in the future.Happy Holidays! :)

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so Super 8
Staff was friendly. TV did not work in first room, moved to another room. Main room looked OK for the price. Bathroom was disgusting and in need of much repair, towel rack was covered with rust, walls were filthy with mold on walls over tub, towel from last guy still in tub. We were not about to trust eating their breakfast. One night was more than enough. Its been a long time since I have been in a Super 8 and it will be a long time before it happens again.
Stayed 1 night in Dec 2023
Response from Hima on 23 Dec 2023
Dear Brian,We apologize for the inconvenience you experienced during your stay. Thank you for your feedback. We are actively addressing the issues mentioned and working to ensure a better experience in the future. We appreciate your understanding and hope to have the opportunity to host you under improved conditions in the future.

8/10 Good

Phil

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hima on 8 Dec 2023
Thank you for your rating, Phil. If there's anything we can do to turn your experience into a perfect 10, please let us know. Your feedback helps us improve.

4/10 Poor

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty No snow shoveled by doors Reservation was not as confirmed
Stayed 1 night in Nov 2023
Response from Hima on 7 Dec 2023
We are genuinely sorry for the hassle you faced during your stay—finding the area dirty, snow uncleared by the doors, and the reservation mix-up must have been frustrating. Please know that we're working hard behind the scenes to make significant improvements. Your feedback matters, and we're dedicated to ensuring a much better experience during your next visit. Thank you for sharing your concerns, and I hope we can make it up to you on your next stay.Regards,

4/10 Poor

Sammantha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross rooms !
Do not stay here! This place needs a remodel asap. We have stayed at different super 8’s . Normally really clean. This one was gross! Staff was unknowledgeable Upon checking in the staff at desk didn’t know what forms of payment they could accept (Apple Pay , physical card etc ) . I asked if I could tap . Which most places accept now. He said no. So I went and used my physical card . The reader said approved but he said it was declined (will be checking I wasn’t double charged) . Upon rerunning the transaction I saw the reader said Apple/Google pay . I told him you do accept Apple Pay , you just told me you didn’t. He then said oh yeah we do !! The bathroom in the room had black mold on the walls. The towels were stained. The floors felt gross when barefoot. Beds were clean atleast. But would not recommend!
Stayed 1 night in Nov 2023
Response from Hima on 7 Dec 2023
Hello Sammantha,I apologize for the unsatisfactory experience during your stay. It's disheartening to hear about the cleanliness issues and the need for more knowledge from our staff regarding payment methods. This is certainly different from the standard we uphold, and I completely understand your frustration. Rest assured, we're actively working on staff training to ensure accurate information and better service delivery. Your feedback is invaluable in our efforts to improve, and we're committed to rectifying these issues to provide a much better experience. We appreciate your continued business and hope to have the chance to show you a significant improvement in your next visit. Thank you for bringing these concerns to our attention.

10/10 Excellent

Dennis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hima on 8 Dec 2023
Thank you for the perfect rating, Dennis! We're delighted that you had a great experience with us. If you have any specific feedback or if there's anything more we can do to enhance your next visit; please feel free to share. We appreciate your support and hope to welcome you back soon!

10/10 Excellent

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
paking lot terrible needs fixing
Stayed 1 night in Nov 2023
Response from Hima on 8 Dec 2023
I apologize for the inconvenience, David. Your feedback is crucial, and we'll work diligently to address and promptly improve the situation. Thank you for bringing this to our attention.

10/10 Excellent

Tamara

Stayed 1 night in Nov 2023
Response from Hima on 8 Dec 2023
Thank you for the perfect score, Tamara! Your rating means a lot to us. If there's anything specific that made your experience outstanding or any additional feedback you'd like to share, please feel free to let us know. We appreciate your support and look forward to serving you again soon!

6/10 Okay

ANNETTE

Stayed 1 night in Nov 2023
Response from Hima on 8 Dec 2023
Thank you for your rating, Annette. If there are specific areas where we can improve your experience next time, we'd appreciate any feedback you have. Your input helps us enhance our services for our guests.

2/10 Terrible

Lenna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Both rooms I was given were filthy! The first had trash under bed, a dirty toilet bowl and sheets had hairs, stains and were torn. I requested and was provided a different room. This room appeared slightly cleaner (no trash under bed). But next morning found dried urine and copious hairs on toilet between it and the shower. Both rooms were terrible dusty. Heavy mildew stains above 2nd rooms shower, and a bright yellow stain on one towel. Of course, I pre-paid on Expedia so money was not refundable! JUST SAY NO!
Stayed 1 night in Nov 2023
Response from Logan on 14 Nov 2023
Dear Expedia,I GM of Super 8 sincerely apologize for the inconvenience you experienced during your recent stay at Super 8 North Platte for the guest checked in and stayed for one night. We deeply value your feedback and regret that we fell short of our expectations. Your comments are so crucial for improving our services, and we are actively addressing the issues you raised to ensure a more comfortable experiences for our guests in the future. Please consider this is an isolated incident, and we appreciate your understanding. If there's anything specific you'd like to share ,feel free to reach out. We hope to have the opportunity to welcome you back again and provide a superior stay with us.Thanks & Warm regards,Logan WindsGM Super 8

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Staff
Responsive management and staff. Worked to remedy problem with TV.
Stayed 1 night in Nov 2023
Response from Hima on 8 Dec 2023
Thank you for your positive feedback, Karen! We're glad our staff could help you right away, and we appreciate your recognition of their responsiveness. Please let us know if there's anything else we can do to improve your stay further. We're here to ensure you have a comfortable experience with us!

6/10 Okay

Alan

Liked: Staff & service, room comfort
Room was clean and the bed was comfortable. Hallways and stairway needed cleaning. Breakfast was nonexistent after 8am,and breakfast area really needed cleaning. No regular coffee available for in-room coffee maker. Air conditioner/fan either really cold or very hot and stuffy.
Stayed 2 nights in Nov 2023
Response from Hima on 7 Dec 2023
We sincerely apologize for the inconvenience during your stay. While we're pleased that your room was clean and the bed comfortable, we understand the concerns you raised about the cleanliness of the hallways and breakfast area, the limited breakfast options after 8 am, and the lack of regular coffee for the in-room coffee maker. We're actively working on these issues to enhance our guests' experience and ensure a more comfortable and enjoyable stay. Your feedback is crucial, and we genuinely appreciate your continued support as we strive to make significant improvements. Thank you for bringing these matters to our attention.

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hima on 8 Dec 2023
Thank you for the top score, Monica! Your positive rating means a lot to us. If there's anything specific that made your experience exceptional or any additional feedback you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hima on 8 Dec 2023
Thank you for the perfect rating! We're thrilled to know you had an excellent experience. If you have any feedback or suggestions on how we can maintain or enhance this level of service, please feel free to share. Your support is truly appreciated, and we look forward to serving you again soon!

2/10 Terrible

Terry

Disliked: Staff & service, property conditions & facilities, room comfort
the heater was on AC when arrived won't go to low fan. Bed was broke down very bad. TV was shut off from cable when I got up. Will never stay there again.
Stayed 1 night in Oct 2023
Response from Hima on 7 Dec 2023
We apologize for the discomfort you experienced during your stay, including the issues with the heater, bed, and TV. This falls below the standard we aim to provide, and we understand your frustration.We're actively addressing these concerns to ensure a more pleasant experience for our guests. Your feedback is essential, and we appreciate your support.

10/10 Excellent

John J.

Stayed 1 night in Oct 2023
Response from Hima on 8 Dec 2023
Thank you, John., for the excellent rating! We're delighted to hear about your positive experience. If there's anything specific that made your stay enjoyable or if you have any further comments to share, please feel free to let us know. Your feedback is valuable to us, and we hope to welcome you back for another fantastic experience!

4/10 Poor

Harpreet

Stayed 1 night in Oct 2023
Response from Hotel Guest Relations on 27 Oct 2023
Dear Harpreet,Thank you for sharing your feedback about your recent stay, even though it wasn't a perfect experience.We're sorry to hear that your stay wasn't up to your expectations. We're committed to making things better, and your feedback is important in helping us do that.We value your opinion and hope you'll consider giving us another chance to provide you with a better experience in the future.

2/10 Terrible

Steven, Atlanta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Back door was broken and would not lock or stay closed. Security issue big time.
Stayed 1 night in Oct 2023
Response from Hima on 7 Dec 2023
We completely understand your concern regarding the broken back door, and I apologize for the inconvenience it caused. We've quickly taken care of this issue, and it has been fixed to ensure the safety and security of our guests. We greatly appreciate your support and understanding. If there's anything else we can do to make your experience better, please don't hesitate to let us know.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed
Room was clean but outside doors did not close, room keys failed after one use and the breakfast was never stocked (one morning eggs and suasage was out but no plates, next day no eggs or sausage and the waffles had no syrup with no bread for toast)
Stayed 2 nights in Oct 2023
Response from Hima on 7 Dec 2023
We apologize for the inconvenience during your stay, particularly with the malfunctioning room keys and the breakfast service. This aligns differently with our usual standards, and we completely understand your frustration.Rest assured, we've taken immediate steps to address these issues, and ongoing efforts are in place to rectify such occurrences. Your support means a lot, and we genuinely appreciate your understanding.Thank you for your patience and for bringing these matters to our attention.

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Logan on 17 Oct 2023
We hope you give us another chance and come back to stay with us sooner so that we could provide you excellent service.Thank you

2/10 Terrible

Shannon

Stayed 1 night in Oct 2023
Response from Hima on 7 Dec 2023
We are sorry to see your rating and understand that you might have had a disappointing experience. If there's anything specific you'd like to share or any way we can improve, please feel free to let us know. Your feedback is valuable, and we're here to ensure a better experience for you in the future. Thank you for considering us, and we hope to have the opportunity to make it right.

8/10 Good

Ken

Travelled with family
It was clean and exceptable. The price
Stayed 1 night in Oct 2023
Response from Logan on 12 Oct 2023
Thank you very much for taking time to leave us a review/feedback.As always we would be waiting for you to serve you soon.

10/10 Excellent

Dean S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 in N Platte
Nice clean room. WIFI was not good. Couldn't get my tablet to sign on. Big screen tv. Nice breakfast and coffee when you wanted it.
Stayed 1 night in Oct 2023
Response from Logan on 12 Oct 2023
Thank you very much for taking time to leave us a review/feedback.As always we would be waiting for you to serve you soon.

4/10 Poor

Gavin

Disliked: Cleanliness, staff & service, property conditions & facilities
One of the other guests foiund bed bugs in his bed My TV not working i have been waiting over 30 min for them to fix the problem.
Stayed 1 night in Oct 2023
Response from Logan on 6 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Kenneth

Stayed 1 night in Sep 2023
Response from Hotel Guest Relations on 27 Oct 2023
Dear KennethThank you for sharing your feedback about your recent stay, even though it wasn't a perfect experience.We're sorry to hear that your stay wasn't up to your expectations. We're committed to making things better, and your feedback is important in helping us do that.We value your opinion and hope you'll consider giving us another chance to provide you with a better experience in the future.

4/10 Poor

Kelli

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Use as a last resort
The fridge didn’t work. The microwave never shut off so I had to unplug it to get it to stop. The tv would randomly shut off while you’re watching it and then not turn back on. Soap from the previous people was left in the shower and overall the room was dingy.
Stayed 1 night in Sep 2023
Response from Logan on 1 Oct 2023
Dear Kelli,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Ledru

Travelled with partner
Liked: Staff & service
The breakfast was very nice, and the lady taking care of it gave exemplary service! The facility overall could use an upgrade, but it was fine for one night.
Stayed 1 night in Sep 2023
Response from Logan on 1 Oct 2023
Dear Ledru,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Donita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Logan on 17 Sept 2023
Dear Donita,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Diego

Travelled with partner
Liked: Property conditions & facilities
Nice with a good breakfast Clean but under the beds super dirty
Stayed 1 night in Sep 2023
Response from Logan on 15 Sept 2023
Dear Diego,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you

4/10 Poor

Peggy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Quite a few box springs and mattresses outside leaning against motel building and other furniture. Cigarette buts laying everywhere outside of entrance doors. Walk into building there’s broken tables and lamps under stairwell. Breakfast was good and the lady that prepares the food was very sweet!
Stayed 1 night in Sep 2023
Response from Logan on 15 Sept 2023
Dear Peggy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you

8/10 Good

Karen

Stayed 1 night in Sep 2023
Response from Logan on 5 Oct 2023
Dear Karen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Lyle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bedbugs
We woke up in the morning and happened to find a bedbug on the sheet. I should’ve taken a picture of it but my first instinct was to smash it. My wife had a row of bites on her hand that itched for about a week. We also talked to another guest in the parking lot who also experienced bedbugs.
Stayed 1 night in Jul 2023
Response from Logan on 15 Sept 2023
Dear Lyle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are taking appropriate measures on a timely manner to eradicate any kind of bugs in the rooms.This is very unfortunate that you had to face this issue. We sincerely apologize for your experience.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

vonda

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation for 4 rooms and they only had 1 on file when we arrived. The rooms smell very musty.
Stayed 1 night in Sep 2023
Response from Logan on 12 Sept 2023
Dear Vonda,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.