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Reviews of White Trellis Motel

2 out of 5
White Trellis Motel
3245 White Mountain Hwy, North Conway, NH

Reviews

6.0
Rating 10 - Excellent. 19 out of 183 reviews" "
Rating 8 - Good. 51 out of 183 reviews" "
Rating 6 - Okay. 45 out of 183 reviews" "
Rating 4 - Poor. 42 out of 183 reviews" "
Rating 2 - Terrible. 26 out of 183 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We came to stay for a wedding nearby. This was perfect! Don't judge a book by it's cover. This place is dated, but had: comfortable beds, hot shower, cold mini fridge, wifi and cable. What else could you ask for?
Stayed 2 nights in Mar 2024

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Terence

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Never again! They charged me more than my contracted price, the office was hardly open to get supplies or ask questions and the walls were so thin it was like the people in the room next room were in our room.
Stayed 2 nights in Oct 2023

6/10 Okay

ROLAND

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service
It's got all one needs for an oversight stay. Nothing elaborate or fancy, it's an older property that's kept clean and is run by a very pleasant proprietor. It was perfect for what I needed for an overnight to attend a wedding. Don't book if you're looking for luxury but it's priced accordingly.
Stayed 1 night in Sep 2023

2/10 Terrible

alan, Warwick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Well. Check in was good. Building and rooms a little out dated. Tried to put heat on to take chill out. Don’t think it ever came on. Over priced for the accommodations. Now the kicker is. To our surprise after sleeping the night in room 5. We noticed the sides of the twin mattress were all stained in what looked like blood and actually on the fitted sheet there actually was a blood stain. Had we seen the night before we would have demanded our money back and stayed elsewhere. I have photos will show if needed. Disgusted
Stayed 1 night in Sep 2023

4/10 Poor

john

Stayed 1 night in Sep 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
This place has been around for over 70 years, I believe! While the lobby has a quaint, old fashioned feel, my room, though quite small, was more updated, especially the large bathroom. There were a couple pieces of worn-out furniture, but everything was clean, bed was soft and comfy. Great for one night, pay $80-90...oh, wait, no...I was charged $130!!! What?! Owners, maybe that's why you had only 5 or so guests on a Friday night! Don't charge so much! This isn't a luxurious place, which is fine. But charge accordingly!
Stayed 1 night in Sep 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Room was clean, but could definitely use some updating. Staff was friendly. Check in was quick.

10/10 Excellent

John

Liked: Amenities
Wonderful place
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashioned, no frills motel at a fair price
Old fashioned, no frills motel at a fair price. Good for a night or two! Air conditioner and fridge in room work fine. Views of sunset from rooms. Clean and comfortable beds and rooms. but room decor is dated. Beds are comfortable enough, bathrooms have been upgraded.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Inexpensive and not fancy.
This is one of the least-expensive hotels in North Conway, which makes sense, given in the hotel's below-average condition. My room did not appear to have been updated in decades. ... It was clean. It was serviceable. That's as kind as I can be. The rooms are close to a busy road and road noise is an issue.
Stayed 1 night in Aug 2023

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Marie-Claude

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell of mold was really overpowering in our room and all of our luggage still smells of it 24 hours after checkout - had to wash even our packsacks to get the smell out. There seemed to be a lot of mold in the shower that had been painted over. Carpet was really dirty, bits of trash near the bed, but the sheets and toilet were clean. Hair in the shower. The woman at the front desk was really lovely - nothing to say about service - but if you have sensitivity to mold or allergies, consider paying a little extra to stay in one of the more expensive options nearby that probably has had the necessary upkeep over the years. Decor from 1993.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jul 2023

10/10 Excellent

gretchen

Stayed 2 nights in Jul 2023

8/10 Good

Logan

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice management
Stayed 1 night in Jun 2023

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location
Stayed 1 night in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy booking.
Stayed 1 night in Apr 2023

4/10 Poor

Corey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jack

Stayed 1 night in Jan 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service
VERY convenient to Conway AND North Conway for shop, dine, and ski purposes. While it is situated "On the road", there was virtually no traffic noise after 10pm. This is the perfect place for a bachelor seeking a warm room and affordable price. Furnishings were old but everything was VERY CLEAN. Rev.written Jan. 2023.
Stayed 3 nights in Jan 2023

10/10 Excellent

Anne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was quaint, clean, and close to Our Lady of the Mountains Catholic Church we attended, as well as the Ledge Brewery where I was performing with a percussion ensemble.
Stayed 1 night in Jan 2023

4/10 Poor

Debbie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated. Beds uncomfortable. Needs many updates.
Stayed 1 night in Jan 2023

2/10 Terrible

marilee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy. Shower and shower curtain growing black mold. Feet of bed sitting on boards. Bed sagged in middle. Felt like we were sleeping in a hole. Heater in bathroom held together with tape. Owner has heat set on a timer. Cannot control heat in your room. Shower water was lukewarm. Think temp on water heater is turned down. Would never stay there again nor would I ever recommend it to anyone. Really a shame because it’s a cute retro place that could be nice with some updates and a thorough cleaning.

10/10 Excellent

Arty

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

6/10 Okay

Linda, Somersworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Expedia pictures were different from actual property. Property needs to be updated.
Stayed 1 night in Oct 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a scam motel, they put in a thermostat for a steam system that is not programable by guest. It is controlled by the front desk and placed above a small refrigerator which falsly indicates temperature but is really warm air from the refrigerator compressor this could not heat the room, and the radiator was cold to touch for 8 hours after we checked ineven though temperature outside was droping to 39 degrees.
Stayed 1 night in Oct 2022

6/10 Okay

Sean

Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable bed and pillows, bad coffee
Stayed 1 night in Oct 2022

8/10 Good

Julie

Stayed 2 nights in Oct 2022

8/10 Good

Eric

Stayed 1 night in Sep 2022

6/10 Okay

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service
small room
Stayed 1 night in Sep 2022

4/10 Poor

Nancy

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Good location, surprisingly quiet, beds ok, pillows flat, absolutely filthy bathroom, bugs/dirt in window sills, pills on the floor, spiders and a horrible solid air freshener
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst motel per my kids
Was promised room with two double plus a twin bed. Upon arriving the front desk lady said that room had plumbing problem and the only available room is with two double bed. There is no sofa, or anything ended up we have to combine two double bed together for five of us. Everything is small and outdated.
Stayed 1 night in Aug 2022

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older motel, yet quite comfortable. No deferred maintenance. Pleasant, conveniently close to town. I've stayed in motels on the road that were so bad, I trashed them on Yelp and other places. This place was very nice, a joy to stay in, and we stay here, when we visit the area. My wife and daughters insist on it.
Stayed 2 nights in Aug 2022

8/10 Good

RUSSELL V

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, but...
Arrived late (about 8:30 pm), picked up our room keys and went directly out to dinner. Should have checked the rooms first as the air conditioners were not turned on and it was stifling inside (just like the outdoors). Had to go to the front desk for instructions to turn them on. Finally fell asleep, though not before the room actually cooled down. Like most small (and some larger) accommodations, little attention is paid to the bathroom exhaust fans or the wall a/c units. Both items in both rooms desperately needed to be cleaned (see photo). I'm sure the room would have cooled more quickly with a clean filter. Room was clean otherwise, and for a one night stay, we were quite comfortable.
Stayed 1 night in Aug 2022

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you can stay away from this motel
Very stinky and dirty rooms and beddings
Stayed 1 night in Jul 2022

8/10 Good

Jon

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Michelle

Stayed 1 night in Jul 2022

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Donald

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Carolyn

Travelled with group
Disliked: Cleanliness
One night stay
Knew from the online photos the place was dated. Front screen door needs replacing. Carpets should be replaced at the bare minimum deep cleaned. The shower curtain and liner both had black mold... ewww.
Stayed 1 night in Jul 2022

8/10 Good

Suzana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced for a last minute booking. Close to town and ample parking. There was a minor caterpillar invasion in the outer area, one of them made it into our room. Other than that, nice hot shower with great water pressure.
Stayed 2 nights in Jul 2022

4/10 Poor

Ville

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Richard

Stayed 1 night in May 2022