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Reviews of DoubleTree by Hilton Hotel & Suites Charleston Airport

4 out of 5
DoubleTree by Hilton Hotel & Suites Charleston Airport
7401 Northwoods Blvd, North Charleston, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was really convenient for a weekend getaway.
Stayed 2 nights in May 2024

2/10 Terrible

Dana, Ojai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Tom

Liked: Cleanliness, property conditions & facilities
The air conditioer made enough noise to wake the dead.
Stayed 1 night in Apr 2024

4/10 Poor

Victoria

Travelled with family
Liked: Staff & service, property conditions & facilities
There was music coming from the pool until after 11pm.
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Toni

Room clean and nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very welcomed and everything was great with the room
Stayed 2 nights in Jan 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Apr 2024

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Stayed 1 night in Apr 2024

8/10 Good

Kelly

Stayed 1 night in Mar 2024

6/10 Okay

Kelsy, High Point

Travelled with partner
Liked: Staff & service, property conditions & facilities
Pros: The bed was comfortable Cons: The shower floor was made with a tile that when we was slick and to turn on the shower you had to get wet because of where the handle was. One of my towels had a hair imbedded in it. I would not recommend or stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Melissa, Silver Spring

Travelled with group
Pros: booked same day after 4pm due to an Airbnb failure, property accommodated us. Staff were responsive to issues. Cons: moved out of first room due to noisy/broken aircon. Second room had maintenance in so we had to wait until the man finished and removed his equipment- front desk didnt know he was still there. Courtyard pool was noisy with children yelling and hanging off of the handicap pool equipment. Very disrespectful and property staff did nothing. Property condition was okay. The room was clean. There appeared to be an issue with the elevator previously as the wallpaper on the fourth floor was stripped from that wall and there was a visible stain. The parking was convenient and plentiful. Property was convenient to nearby dining and interstate access and only 20 minutes to Charleston for downtown touring and beachgoing.
Stayed 4 nights in Mar 2024

8/10 Good

Donise, Aiken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok expect for the smoke smell in a non-smoking room.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with family
The rooms and premises were very clean and neat. Staff was very courteous and professional.
Stayed 2 nights in Feb 2024

4/10 Poor

Jonathan

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Shaletha

The TV didn’t work in the shower didn’t get as high but overall it’s a nice hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Amarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was so dirty. We had to make our own bunkbeds, which would’ve been fine except the blankets that I had to call to ask for in order to make the beds were disgusting, and not even folded when they gave them to us just watered up in a ball. We had asked for pillows for the beds as well and one was covered in orange Chito residue. Just really gross.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area, no breakfast
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, with one exception: the very light comforter is insufficient for winter, even a Charleston winter. I requested an extra blanket and got one quickly. But there should be at least two extra blankets in hotel closets in winter.
Stayed 1 night in Feb 2024

8/10 Good

Melany

Travelled with family
Liked: Cleanliness, staff & service
The room we originally checked into had a damp smell, and we were upgraded to a suite at no extra charge. The bar was a little overpriced and I didn’t noticed until the bar at the airport was charging half the price of the hotel, but other than that, it was great overall
Stayed 2 nights in Jan 2024

6/10 Okay

Ashley

Stayed 1 night in Jan 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great

10/10 Excellent

Trancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Hotel is clean,staff is friendly.rooms are clean quiet
Stayed 1 night in Jan 2024

10/10 Excellent

Lakietha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

Martin

Liked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gwen was awesome at check in. My mom just passed away earlier in the day and after a 7 hour drive, she was so pleasant and nice. Gwen is a superstar!!!
Stayed 4 nights in Dec 2023

6/10 Okay

mike

Travelled with partner
Disliked: Amenities
shuttle to air port was late did not leave at the assign time
Stayed 1 night in Dec 2023

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smiling faces and very clean

10/10 Excellent

Leeanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Anthony

Liked: Property conditions & facilities
Only reason I rated most a three cause our room shower didn’t get hot hot it was luke warm
Stayed 2 nights in Dec 2023

10/10 Excellent

Darrol

Liked: Cleanliness, staff & service, property conditions & facilities
Cold floor in bathroom need mat in bathroom
Stayed 1 night in Dec 2023

2/10 Terrible

William

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Loudest Hotel experience EVER!!
Hotel was very nice. Room was clean and pleasant. HUGE PROBLEM WITH NOISE! We could not sleep either night due to all the noise from the highway next to the hotel. The rooms need to be SOUND PROOFED. Would NOT return to this Doubltree!’
Stayed 2 nights in Dec 2023

10/10 Excellent

Crystal

Stayed 2 nights in Dec 2023

10/10 Excellent

Sara

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anna, Tacoma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
building and rooms were clean, staff was friendly, I felt safe!
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordan, the lady that checked us in, was very friendly and helpful. She is a great ambassador for your hotel. I wish all hotels had a representative like Jordan..
Stayed 1 night in Dec 2023

10/10 Excellent

Manal

Stayed 3 nights in Dec 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully decorated and cozy.
Stayed 1 night in Dec 2023

10/10 Excellent

Daniell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room saw exceptionally spacious and clean.and comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Noise
The hotel’s elevator was being worked on and they were working on it, creating noise. I feel this should be notified on their website. Also the carpet and bedding were stained and the light fixtures were ripped,
Stayed 3 nights in Dec 2023

8/10 Good

Moniste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very nice. We used the airport shuttle. They have an outdoor seating area with a gas firepit. Our room's air conditioning was very loud, but we had already unpacked and were so tired that I didn't want to repirt it and possibly have to move at 10 p.m. . I let the front desk know during checkout and they comped us some snacks from the mini store area. I would stay there again.
Stayed 1 night in Dec 2023

2/10 Terrible

Ceci

No hot water in shower!! Horrible! Never again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff was friendly and very helpful ❤️
Stayed 1 night in Dec 2023

10/10 Excellent

shekaya

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharita

Liked: Cleanliness, staff & service, property conditions & facilities
I love loved the size of our room and bathroom. The area was safe and shipping was conveniently adding the corner.
Stayed 1 night in Sep 2023